Dawley Access Gate
If you are trying to contact Dawley Medical Practice, the key is choosing the right gate: urgent appointment, routine Accurx request, NHS App, repeat prescription, sick note, test result, home visit, clinic, NHS 111 or 999.
This guide brings the practical official details into the page first, including the intercom entry note, online consultation response time, extended hours, prescription monitoring and the right team routes.
About Dawley Medical Practice
Dawley Medical Practice is an NHS GP surgery in Telford. The official site describes a modern building with free parking, disabled access, online consultation, extended access appointments, in-house services and a broad clinical team including doctors, nurses, pharmacists, physiotherapist, mental health practitioner, care coordinator and other health professionals.
Main surgery
Dawley Medical Practice, Webb House, King Street, Dawley, Telford, Shropshire, TF4 2AA.
Phone
Call 01952 630500 for appointment support, reception help, prescription queries, home visits and cancellation options.
Best route
Use the right route: online consultation for routine/admin tasks, phone for urgent access, NHS App for online tasks, and NHS 111/999 when unsafe.
What Do You Need from Dawley Medical Practice Today?
Start here. Dawley’s official pages separate urgent requests, routine requests, repeat prescriptions, sick notes, clinics, home visits, test results, online records and urgent out-of-hours help.
Urgent appointment
- For something that clinically cannot wait more than a couple of days.
- Phone 01952 630500 during weekday opening hours.
- Reception checks identity and brief reason to route you safely.
Routine request
- For non-urgent problems in the next 14 days.
- Use online appointment request, phone or NHS account/NHS App.
- Online consultation response target: within 48 hours during opening times.
Repeat prescription
- Collect from pharmacy 3-5 working days after ordering.
- Practice aims to sign prescriptions within 72 working hours.
- Call option 2 for prescription questions, not routine emergency care.
Sick / fit note
- More than 7 days: use the doctor’s sick/fit note form.
- If already seen for the illness, certificate may be sent within a week.
- Doctor may call or arrange an appointment.
Home visit
- Phone reception before 10:30am where possible.
- Only for patients housebound because of illness or disability.
- A doctor or nurse may phone back first.
Closed or urgent?
- Use NHS 111 online for age 5+ if medical help is needed now.
- Call 111 for a child under 5.
- Use 999 for medical or mental health emergency.
Dawley Phone, Address, Email and Opening Hours
| Need | Official detail | Practical patient use |
|---|---|---|
| Address | Webb House, King Street, Dawley, Telford, Shropshire, TF4 2AA | Use this exact address for maps, access and parking. |
| Phone | 01952 630500 | Use for urgent access, appointment support, cancellation, prescriptions option and reception help. |
| Out of hours | 111 | Use NHS 111 if you need medical help now when closed and it is not a 999 emergency. |
| dawley.general@nhs.net | General enquiries only. The official page says no appointment requests, GP-contact requests or unsolicited photos by email. | |
| Email inbox timing | Admin team checks email 8am-6pm, Monday-Friday, excluding bank holidays. | Do not use email for urgent symptoms. |
| Normal hours | Monday 8am-6:30pm; Tuesday 8am-8pm; Wednesday-Friday 8am-6:30pm; Saturday closed; Sunday extended access guidance. | Check live opening page before travelling because bank holidays and learning-time closures can change access. |
Door and Intercom Entry Note
Dawley publishes a specific door policy note. This is useful for visitors because it explains why the door may be shut and what happens when you arrive.
Door may be shut
The practice says the Telford & Wrekin Special Allocation Scheme for violent and aggressive patients is based at the practice.
Use the intercom
When you arrive, use the intercom to reception. Based on patient feedback, the practice says it will only ask for your name before giving entry.
Why it matters
This is not a walk-in appointment system. It is an entry and safety policy. Still follow appointment, prescription or admin routes for your task.
How Appointments Work at Dawley Medical Practice
Dawley’s appointment system is designed to route patients to the right service. Reception may ask a brief reason so the practice can choose the safest and most suitable route.
Urgent problem that cannot wait
Phone 01952 630500 for something clinically unable to wait more than a couple of days. Reception checks name, date of birth, address and brief reason.
Routine problem within 14 days
Use the online appointment request, phone the practice, or use NHS account/NHS App where appropriate.
Practice chooses the right service
The official page says you may be signposted to pharmacy, minor injuries, minor eye service, mental health team or a practice clinician.
Consultation may be flexible
Appointments can be by phone, face to face, video, text or email depending on need.
Tell them your access needs
Say if you prefer a specific clinician, need interpreter support, want a particular consultation type, or have communication or access needs.
Accurx Online Consultation: What It Can Be Used For
The official appointments and online-health pages say Dawley uses an online consultation service that asks questions, triages your request and guides you on what to do next.
| Online request type | Officially listed use | What to prepare |
|---|---|---|
| Routine appointment request | Tell the practice about a new or ongoing medical problem and request a routine appointment. | One clear problem, duration, what has changed, medicines and callback availability. |
| Repeat sick note | Online consultation can be used to request repeat sick notes. | Start date, total days sick, illness description and contact details. |
| Recent test results | Online consultation can be used for recent test result queries. | Type of test, date taken, who requested it and what you need to know. |
| Admin query | The online form can be used for admin-related queries. | Keep it specific and avoid sending urgent clinical symptoms as admin. |
| Response timing | The official page says the practice will respond within 48 hours during opening times. | Use NHS 111/999 if unsafe to wait. |
Extended Access Appointments
Dawley lists evening and weekend appointment options. These are not walk-in sessions; they should be requested through the reception team or online request form.
Dawley evening clinic
Extended-hours clinics are listed between 6:30pm and 8pm on Tuesdays.
Sunday clinic
The practice lists one Sunday a month with a mix of GP, pharmacist, nurse and healthcare appointments.
PCN partnership
Dawley works with Wellington and Hollinswood & Priorslee Practices for appointments Monday-Friday 6:30pm-8pm, Saturdays 9am-5pm and some Sundays.
Home Visits, Cancellation and Missed Appointments
| Need | Official detail | Action |
|---|---|---|
| Home visit | Try to telephone reception before 10:30am. | Call early and explain why the patient is housebound because of illness or disability. |
| Clinical callback | A doctor or nurse may phone back first. | Keep your phone available and describe symptoms clearly. |
| Not for convenience | House visits are only for patients who are housebound because of illness or disability. | Attend the practice if you can because facilities are better there. |
| Cancel appointment | Use NHS account/NHS App, GP online system, phone option or reply CANCEL to reminder text. | Cancel as soon as possible, preferably with 24 hours’ notice. |
| Repeated missed appointment | The practice may send a caution letter and ask repeated non-attenders to register elsewhere. | Cancel early rather than missing the slot. |
Which Dawley Team Member Might Help?
Dawley’s appointment pages explain that not every request needs a GP. The practice may route you to the clinician or team best suited to the problem.
| Team / appointment type | Officially described role | Patient route |
|---|---|---|
| Healthcare Assistant | Blood pressure, blood tests, dressings and ECGs when requested by GPs. | Book in advance; some urgent same-day availability may exist. |
| Practice Nurse | Diabetes, asthma, dressings, smears, childhood/travel immunisations, adult vaccinations and injections. | Reception may book or signpost based on need. |
| Advanced Nurse Practitioner / Paramedic | Can see many acute and complex clinical conditions also seen by a GP. | May be offered for on-the-day or advance appointments. |
| In-house pharmacist | Medication reviews, COPD/asthma reviews and some clinical conditions. | Use prescription/medication review route where appropriate. |
| Physiotherapist | Musculoskeletal problems, joint injections and exercise advice. | Reception may signpost MSK problems to physio. |
| Mental Health Practitioner | Adult mental health support for anxiety and depression. | Ask reception/online route for mental health support if not a crisis emergency. |
| Care Coordinator | Supports cancer diagnosis and palliative patients with social, financial or emotional needs. | Ask the practice if this support applies to your situation. |
Repeat Prescriptions and Medication Reviews
Dawley’s prescription page gives several important details that affect delays: pharmacy collection time, nominated pharmacy, medication reviews, monitoring and over-the-counter medicine limits.
| Prescription need | Official detail | Prepare this |
|---|---|---|
| Collection timing | Usually collect from pharmacy 3-5 working days after ordering. | Order early before weekends, bank holidays or travel. |
| Signing target | Dawley aims to have prescriptions signed within 72 working hours during opening hours. | Do not leave repeat medicine until the last day. |
| Information to include | Name, date of birth, first line of address, drug name, strength, dose/formulation, nominated pharmacy and contact number. | Include your relationship if ordering for someone else. |
| Nominated pharmacy | You need to choose a pharmacy; you can change it in the app/website, at GP practice or at a pharmacy accepting repeats. | Confirm the pharmacy before ordering. |
| Prescription query | Call 01952 630500 option 2 for prescription queries or use the medication query form. | For Clinical Pharmacist appointment, call option one for appointments. |
| Medication review | Repeat-medication patients are asked to see a clinical team member at least once a year. | Book review when notified to avoid delays. |
| Monitoring medicines | Examples requiring monitoring include Warfarin, Methotrexate, Lithium, Azathioprine, Levothyroxine and Leflunomide. | Keep blood tests/BP monitoring up to date before ordering. |
| Old medicines | Return old medicines to the pharmacy. Do not bin or flush them. | Use pharmacy disposal route. |
| OTC medicines | The practice says it will no longer prescribe medicines available to buy over the counter. | Ask local pharmacy first where appropriate. |
Sick / Fit Notes
More than 7 days
The official form is for a doctor’s sick/fit note when you have been ill for more than 7 days.
Doctor may contact you
The form says the doctor may call you or arrange an appointment.
If already seen
If you have already been seen by a doctor about this illness, the certificate will be sent within a week.
NHS App, Patient Access and Medical Records
Dawley’s online-health pages separate Accurx tasks from NHS account / Patient Access tasks. Use the right one so your request is not delayed.
| Online route | Officially listed uses | How to start |
|---|---|---|
| Accurx online form | Appointment request, sick note request, test result question and admin request. | Use the practice online consultation link. |
| NHS account / NHS App | Order repeat prescriptions, view test results, see parts of health record, check/cancel appointments and see vaccination record. | Set up NHS login and prove who you are for full access. |
| Patient Access | Online tasks such as prescriptions, results and appointments where enabled. | Visit practice with photo ID, get username/password, then register online. |
| GP record | GP record can include conditions, allergies, medicines, letters, test results and appointment notes. | Ask the surgery for full record access if your app only shows medicines and allergies. |
| Proxy access | Parent, family member or carer may be able to access services for someone else if both are registered. | Collect proxy access form from reception 9am-5pm. |
Clinics and Services Listed by Dawley
Dawley lists several practice-run clinics and wider service routes. Use reception or the correct online route to check current availability.
| Clinic / service | Official detail | Patient route |
|---|---|---|
| Practice-run clinics | Asthma/COPD, diabetes, coronary heart disease, Well Woman/Well Man, cervical smears, minor surgery, child health surveillance, maternity services, vaccinations and immunisations. | Book by appointment; ask reception for details. |
| Antenatal clinic | Led by midwife; doctor available when necessary. Maternity access number listed: 01743 261085. | Contact midwife directly; leave name and number. |
| Well baby and immunisation clinic | Health visitor clinic for weighing/advice; 6-8 week baby checks with GP; baby immunisation clinic by nurse appointment. | Health visitors: 0333 358 3328. |
| Family planning | Advice on contraception; complete family planning service including coils, caps and implanon listed. | Ask reception for appointment, subject to availability. |
| Minor surgery | Removal of “lumps and bumps” if doctor refers to clinic. | Discuss with doctor first. |
| Phlebotomy | Shrewsbury and Telford Hospital NHS Trust runs local blood-taking service at multiple Shropshire sites. | Book by phone 01743 492510 Monday-Friday 9am-4pm or use online booking. |
| NHS Health Check | For ages 40-74 without other conditions, every 5 years. | Ask practice if eligible. |
| Travel vaccinations | The page says contact reception for an appointment with the practice nurse. | Plan early before travel. |
Doctors, Nurses and Practice Team
The official staff page lists the current public roster and team roles. Use the official page for live staff changes before requesting a specific clinician.
Doctors listed
Dr Hannah Bufton, Dr Nia Murphy, Dr Kathryn Lovett, Dr Andrew Harwood and Dr Megan Bevis are listed on the staff page.
Nurse practitioners
Patricia Clifton and Sally Gallimore are listed. The page says ANP/UCP minor ailment clinic sees acute on-the-day problems such as infections and minor injuries.
Urgent care paramedics
Lou Coleman, David Grantham and Steph Baylis are listed.
In-house pharmacy team
Surinder Kumar, Lisa Clift, Rajpreet Bhamber, Basma Elminshawy, Magda Kolodziej and Sue Walsh are listed in pharmacy roles.
Practice nurses and HCA
Blodwen McKinnell, Liz Pickerill, Michelle Clarke and Ruth Rawson are listed as practice nurses. Di Law and Jane Cox are listed as healthcare assistants.
Practice management
Denise Hallett is listed as Practice Manager. Reception, administration, district nurses, health visitors, physiotherapist, social prescribers, mental health practitioner and care coordinator are also described.
Register with Dawley Medical Practice
The official joining page says to check the catchment area before filling out a registration form. It also explains proxy access and named accountable GP rules.
Check catchment first
Use the practice boundary tool or NHS website route before submitting registration.
NHS number helpful
The official page says it is helpful to have your NHS number when registering.
Proxy access
Parents, family members or carers may access services for someone else if both are registered. Collect the proxy access form from reception from 9am to 5pm.
Linked profiles
Once proxy access is set up, the other person’s profile can be accessed through NHS App or NHS website.
Named accountable GP
Patients are allocated a named GP, but do not need to see that named GP for every appointment.
Choice of clinician
The page says patients are entitled to choose to see any GP or nurse in the practice, subject to availability.
Non-NHS Work, Private Letters and Fees
Dawley’s services page explains that GPs do not have to carry out work outside the NHS contract and that the practice can charge for private work.
| Private / non-NHS item | Official detail | What to do |
|---|---|---|
| Examples of private work | To Whom It May Concern letters, holiday insurance forms, adoption/fostering medicals, taxi and HGV medicals. | Ask reception for current charges and timing before submitting paperwork. |
| Not done by GPs | The practice says GPs will not sign passport forms, write Blue Badge support letters or write bus-pass letters. | Do not book a GP appointment for these requests. |
| Court letters | The practice says it will not issue court exemption certificates or To Whom It May Concern letters for court attendance. | Seek appropriate specialist/legal advice instead. |
| Example fees document | Listed fees from 1 July 2024 include letter request £25, form completion £35, private fit note £50, HGV/PSV/taxi medical £100 and firearm licence form £95. | Confirm current fee before paying because fees can change. |
| Payment note | The fee document says the practice can only accept payment in cash. | Check with reception before attending. |
Accessibility, Parking and Visitor Practical Notes
Parking
The official contact page lists car parking and disabled parking. The practice overview also says the modern building has ample free parking.
Accessibility
The contact page lists disabled parking, disabled WC, induction loop, step-free access and wheelchair access.
Arrival
Because of the door policy, use the intercom and give your name before entry. Allow extra time if attending an appointment.
CQC and Quality Context
Use CQC for inspection context, not live appointments or opening changes. Live service rules should come from Dawley’s current official website.
Overall rating
CQC lists Dawley Medical Practice as Overall: Good.
Latest review
CQC says it reviewed available information on 6 July 2023 and did not find evidence requiring reassessment at that stage.
Responsive rating
CQC category ratings include Safe Good, Effective Good, Caring Good, Responsive Requires improvement and Well-led Good.
Items Not Clearly Published on the Official Dawley Website
To avoid invented medical content, unsupported items are kept short and clear.
| User search | Official website status | Best action |
|---|---|---|
| MyChart / Share Everywhere / Pay as Guest | Information not publicly provided by the official website. | Use NHS App, NHS account, Patient Access and Accurx where listed. |
| Private insurance list | Information not publicly provided by the official website. | Use non-NHS work guidance and ask reception for relevant charges. |
| Hospital departments | Dawley is a GP practice, not a hospital department directory. | Use GP referral, NHS 111, minor injuries, minor eye service or 999 depending on the issue. |
| Walk-in GP appointments | The appointments explained page says the practice does not operate a walk-in service for appointments. | Use phone, reception desk route or online request form. |
Dawley Route Planner
Choose your task and get a practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Urgent appointment call
I am registered with Dawley Medical Practice. My name is ______. Date of birth ______. Address ______. My main problem is ______. It started ______. I am worried because ______. Best phone number is ______.Online consultation
I need help with ______. It started ______. It is getting better/worse. I take ______. My main question is ______. I can be contacted at ______.Prescription query
Medicine name: ______. Strength/dose/formulation: ______. Nominated pharmacy: ______. I ordered on ______. I have ______ days left. Contact number: ______.Home visit request
I am requesting a home visit because the patient is housebound due to illness/disability. Symptoms are ______. Address ______. Best phone number ______. Carer present: yes/no.Safety, Privacy and Medical Disclaimer
Map: Dawley Medical Practice Telford
Use this map for Webb House, King Street, Dawley, Telford, Shropshire, TF4 2AA. Check live opening information before travelling, especially around bank holidays or protected learning time closures.
Official Resources
Use these after reading the relevant section above. The article explains the useful detail first; the official link is for live action.
Related MedicalGroupUK Guides
These internal guides help users compare GP access patterns such as online consultation, prescriptions, registration and urgent-care routing.
Dawley Medical Practice FAQs
Where is Dawley Medical Practice?
Dawley Medical Practice is at Webb House, King Street, Dawley, Telford, Shropshire, TF4 2AA.
What is the Dawley Medical Practice phone number?
The official phone number is 01952 630500.
What is the Dawley Medical Practice email address?
The official contact page lists dawley.general@nhs.net for general enquiries only.
Can I request appointments by email?
No. The official contact page says the email address is for general enquiries only and cannot accept appointment requests, GP-contact requests or unsolicited photos.
What are Dawley Medical Practice opening hours?
The official opening page lists Monday 8am-6:30pm, Tuesday 8am-8pm, Wednesday-Friday 8am-6:30pm, Saturday closed and Sunday with extended-access guidance.
How do I request an urgent appointment?
For something that clinically cannot wait more than a couple of days, phone 01952 630500 during weekday opening hours. Reception will check identity and brief reason to help choose the right service.
How do I request a routine appointment?
For a routine appointment in the next 14 days, use the online appointment request, phone 01952 630500 or use NHS account/NHS App where suitable.
What is Dawley’s online consultation service?
The online consultation service uses Accurx-style triage questions to guide your request. It can be used for appointments, repeat sick notes, recent test results and admin queries.
How quickly does Dawley respond to online consultations?
The official appointments page says the practice will respond within 48 hours during opening times.
Does Dawley offer extended access appointments?
Yes. The official appointments page lists evening and weekend appointments, including Dawley extended-hours clinics between 6:30pm and 8pm on Tuesdays and one Sunday a month, plus PCN partnership access at other sites.
Does Dawley offer walk-in appointments?
The appointments explained page says the practice does not operate a walk-in service for appointments.
How do I request a home visit?
Phone reception before 10:30am where possible. Home visits are only available for patients who are housebound because of illness or disability.
How do I cancel an appointment?
Use NHS account/NHS App, GP online system, phone 01952 630500 and choose the cancellation-message option, or reply CANCEL to your appointment reminder text.
What happens if I repeatedly miss appointments?
The official appointments page says repeated missed appointments may lead to a caution letter and you may be asked to register elsewhere.
How do I order repeat prescriptions?
Use the official prescription routes and include your name, date of birth, first line of address, medicine name, strength, dose/formulation, nominated pharmacy and contact number.
How long do prescriptions take?
The prescription page says prescriptions can usually be collected from the pharmacy 3 to 5 working days after ordering, and the practice aims to sign prescriptions within 72 working hours during opening hours.
How do I ask a prescription question?
Call 01952 630500 option 2 for prescriptions or use the medication query form. For a Clinical Pharmacist appointment, call option one for appointments.
What medicines need monitoring?
The prescription page gives examples including Warfarin, Methotrexate, Lithium, Azathioprine, Levothyroxine and Leflunomide.
What should I do with old medicines?
Return old medicines to the pharmacy you got them from. Do not put medicines in household bins or flush them.
How do I request a sick note?
Use the doctor’s sick/fit note form if you have been ill for more than 7 days. The doctor may call you or arrange an appointment.
Can I use NHS App with Dawley Medical Practice?
Yes. The NHS App page says full access can support repeat prescriptions, appointments, GP health record, NHS number, NHS 111 online and other NHS services.
How do I set up Patient Access?
The online-health page says to visit the practice with photo ID, receive a username and password, then register with Patient Access online or in the app.
Can I view my GP medical record?
Yes. The medical-records page says GP records can be accessed through NHS App/NHS website, and you may need to ask the surgery for full record access.
How do I register with Dawley Medical Practice?
Check you are in the catchment area before filling out the registration form. It is helpful to have your NHS number.
What is proxy access?
Proxy access allows a parent, family member or carer to access services for someone else where appropriate. Dawley says proxy access can be set up if both people are registered with the practice.
When can I collect a proxy access form?
The joining page says to collect a proxy access form from reception from 9am to 5pm.
Who are the doctors listed by Dawley Medical Practice?
The official staff page lists Dr Hannah Bufton, Dr Nia Murphy, Dr Kathryn Lovett, Dr Andrew Harwood and Dr Megan Bevis.
Does Dawley have practice nurses?
Yes. The staff page lists practice nurses and explains that they provide consultations for family planning, healthy living, immunisations and chronic disease such as asthma and diabetes.
Does Dawley have an in-house pharmacist?
Yes. The staff page lists in-house pharmacists and says they conduct medication reviews, blood pressure reviews and medicine-related work.
Does Dawley offer family planning services?
Yes. The clinics page says the practice provides a full range of family planning services including coils, caps and implanon, subject to appointment availability.
Does Dawley offer minor surgery?
Yes. The clinics page says minor surgery is for removal of “lumps and bumps” and requires doctor discussion and referral if appropriate.
Does Dawley have parking?
Yes. The contact page lists car parking and disabled parking, and the about page says the building has ample free parking.
Does Dawley have disabled access?
Yes. The contact page lists disabled parking, disabled WC, induction loop, step-free access and wheelchair access.
Why might the surgery door be shut?
The official contact page says the Special Allocation Scheme for violent and aggressive patients is based at the practice. Visitors should use the intercom and provide their name before entry.
What is Dawley Medical Practice CQC rating?
CQC lists Dawley Medical Practice as Overall: Good.
What should I do when Dawley is closed?
Use NHS 111 online or call 111 if you need medical help now and it is not life-threatening. Call 111 for a child under 5. Call 999 in a medical or mental health emergency.
Is this the official Dawley Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Dawley Medical Practice website for live forms, current hours and service rules.