Burnbrae GP Access Hub
If you are trying to contact Burnbrae Medical Practice, the useful question is not just “what is the phone number?” It is whether to use askmyGP, reception, Patient Services, the prescription form, NHS 24, a pharmacy, MSK, podiatry, or 999.
This guide pulls the important public details from the official practice website into a clear patient route map, so you can choose the right next step before clicking through.
About Burnbrae Medical Practice
Burnbrae Medical Practice serves patients from its main Shotts Health Centre base and lists Newmains Health Centre as an additional site. The practice uses askmyGP as the best first route for many requests, while reception Patient Care Advisers can take a short description to help the GP decide how best to help.
Main surgery
Shotts Health Centre, 36 Station Road, Shotts, North Lanarkshire, ML7 5DS.
Additional site
Newmains Health Centre, 17 Manse Road, Newmains, ML2 9AX.
How care is routed
Requests may be triaged to a GP, advanced nurse practitioner, mental health practitioner, long-term condition nurse, pharmacist, physio, pharmacy or another service.
What Do You Need from Burnbrae Medical Practice Today?
Choose the task first. Burnbrae’s official pages contain different routes for clinical help, prescriptions, test results, registration, fit notes, home visits, pharmacy advice and self-referral.
GP or clinician advice
- Use askmyGP when open.
- askmyGP availability: 8am-12pm Monday-Friday.
- Reception can take a short description if you cannot use online access.
Repeat prescription
- Use Patient Services online system where possible.
- Paper repeat request can be brought to surgery Monday-Friday 8am-6pm.
- No repeat prescription requests by phone or email.
Test results
- Submit an askmyGP request for your results.
- If hospital/clinic requested the test, contact them directly.
- The requesting clinician is responsible for follow-up.
Fit note / sick note
- 7 days or less: GP certificate usually not required.
- More than 7 days: employer may ask for medical evidence.
- You do not need a GP note to say you are fit to return to work.
Register with Burnbrae
- Online registration form or downloadable form route available.
- ID/address proof is recommended but should not delay or block registration.
- Proxy access form is collected from reception.
Closed or urgent?
- If closed and medical help is needed now, use NHS 24 on 111.
- For serious illness, injury, or life risk, call 999.
- Do not wait for askmyGP in an emergency.
Phone, Email, Sites and Opening Hours
Use the Shotts details for the main Burnbrae Medical Practice contact. Newmains Health Centre is listed as an additional site, so check appointment instructions before travelling there.
| Need | Official detail | Patient use |
|---|---|---|
| Main phone | 01501 822256 | Use for reception help, appointment support if online is difficult, registration questions and urgent same-day contact during opening hours. |
| burnbrae.medicalpractice@lanarkshire.scot.nhs.uk | Use only for appropriate admin routes; clinical/health-related queries should go through askmyGP where directed. | |
| Main address | Shotts Health Centre, 36 Station Road, Shotts, North Lanarkshire, ML7 5DS | Use this in maps for the main practice location. |
| Additional site | Newmains Health Centre, 17 Manse Road, Newmains, ML2 9AX | Attend only if your appointment or practice instruction directs you there. |
| Opening hours | Monday-Friday 8am-6pm; Saturday closed; Sunday closed | Use NHS 24 on 111 when closed if you need medical help now. |
| Out of hours | 111 | NHS 24 route for urgent non-emergency help outside practice hours. |
askmyGP Appointment Route: What Burnbrae Patients Should Know
Burnbrae says the best way to get help is askmyGP. The practice asks users to enter their details as a patient, parent or carer and answer questions about the problem.
Use askmyGP between 8am and 12pm
The homepage states Burnbrae’s online askmyGP facility is available from 8am until 12pm Monday to Friday.
Give a clear problem summary
Say what the problem is, when it started, what has changed, medication, allergies, pregnancy status if relevant, and your best contact times.
Let the practice triage
The official homepage says all requests are triaged by a senior clinician and priority is given to those with most clinical need.
Phone reception if you cannot use it
Reception Patient Care Advisers can ask for a brief description to help the GP decide how best to help.
Use the right urgent route
Use NHS 24 on 111 when closed and 999 for serious emergencies. Do not wait for an online reply if symptoms are dangerous.
Clinical Team and Staff Routes
Burnbrae’s official staff and appointments pages show that not every request has to be a GP-only request. The practice can route care to different professionals depending on the problem.
| Team / role | Officially listed people or function | Useful route |
|---|---|---|
| Doctors | Dr Susan Arnott; Dr Louise Begg. | GP appointment requests are handled through askmyGP/reception triage. |
| Advanced Nurse Practitioners | Anne Rodger, Sinead Kelly, Debbie McCulloch, Nadia Benaouicha and Jackie Thomas are listed on the appointment page. | Assessment and treatment of acute minor and major illness. |
| Mental Health Nurse Practitioner | Allison Rae. | Assessment, management and support for mental health conditions. |
| Long-term condition nurse route | Heather Quin is listed for long-term condition acute and annual reviews, blood pressure annual review, asthma review and pre-diabetes health checks. | Use the practice route when invited or when review is due. |
| Sexual health / family planning | Carolyn McAdam is listed for cervical screening, HRT advice/review, contraception advice/review, implants and coils. | Use appointment or official service route; availability can change. |
| Advanced Practice Physiotherapists | Rhona Morton and Andrew Harrison. | Assessment and management of musculoskeletal conditions and joint injection therapy. |
| Clinical Pharmacists | Graeme Boyd, Aneesa Sakander, Louise Clubley and Donna McDonald are listed on the appointment page; staff page also lists pharmacists. | Medicine management, polypharmacy review and minor illness support. |
Home Visits and Missed Appointments
Home visit request
- The practice asks patients to make every effort to come to the surgery because facilities are available there.
- Home visit requests should be made before 10am.
- Requests are triaged and prioritised by the practice.
- Home visits are carried out only at the discretion of the practice.
Missed appointment rule
- Tell the practice as soon as possible if you cannot attend.
- The official page says each missed clinical appointment costs the NHS about £58.
- It also says about 5.5 hours of clinical time are lost each week due to unattended appointments.
- Three unattended appointments in 12 months without telling the practice can trigger removal-request policy.
Repeat Prescriptions: What to Do Before You Run Out
Burnbrae’s prescription page is clear: repeat prescriptions are not taken by phone or email. Use the online system or the official paper/form route.
| Prescription need | Official Burnbrae detail | Practical step |
|---|---|---|
| Order online | The easiest way is the GP online system: Patient Services. | Use it to view repeat medicines and dosage, then choose the items you need. |
| Paper/form route | You can fill out a repeat prescription request form or bring the paper form to the surgery Monday-Friday 8am-6pm. | Write medicine name, strength, dosage and your pharmacy preference clearly. |
| Phone/email requests | The practice states it does not take repeat prescription requests over phone or email. | Do not phone only to place a repeat request unless you need help with access. |
| Collection timing | Prescription is usually available from the pharmacy 3 to 5 working days after ordering. | Order early before weekends, holidays or travel. |
| Pharmacy Preference | You need to choose a pharmacy; the practice calls this your Pharmacy Preference. | Tell the practice if you need to change your pharmacy preference. |
| Medicine questions | Local pharmacists can answer medicine questions, including medicines bought without prescription. | Ask pharmacy first for general medicine advice; submit askmyGP if you need practice input. |
| Medication reviews | The practice may invite repeat-prescription patients for a regular review. | Attend review requests so repeats are not delayed. |
| Old medicines | Take old medicines to the pharmacy you got them from or bring them to surgery. Do not bin or flush them. | Keep medicines safe and return unused items properly. |
Test Results: askmyGP or Hospital/Clinic?
The official services page gives a simple split: Burnbrae results through askmyGP, but hospital or clinic requested tests should go back to the hospital or clinic clinician.
Practice result query
Submit an askmyGP request for your test results.
Hospital/clinic tests
If the test was requested by a hospital or clinic clinician, contact them directly for results and follow-up.
Why this matters
The official page says the requesting hospital or clinic clinician is responsible for carrying out their treatment plan.
Fit Notes and Sick Notes
| Situation | Official guidance | What to do |
|---|---|---|
| Illness 7 days or less | You do not require a doctor’s sickness certificate. | Your employer may ask you to complete self-certification. |
| More than 7 days | Your employer can ask for medical evidence to support Statutory Sick Pay. | Request a fit note if required. |
| Employer policy | Employer policy should say how many days you can be off sick before proof is needed. | Check your employer’s absence policy first. |
| Evidence from another professional | The official page says evidence could come from someone who is not a medical practitioner, such as a dentist; employer decides if acceptable. | Use the evidence route that matches your illness and employer rules. |
| Returning to work | You do not need a GP note to say you are fit to return to work. | Discuss your return with your employer first. |
Register with Burnbrae Medical Practice
Burnbrae’s current registration page says permanent registration can be done online or by downloading a registration form and emailing it to the GP practice. Older official pages also describe the practice boundary areas in detail.
Permanent registration
Complete an online registration form, or download a form and email it to the practice. Separate forms are listed for 16+ and ages 0-15.
ID and address
The official page recommends information confirming identity and address so you can be matched to NHS records, but says registration should not be delayed or refused if you cannot provide ID or proof of address.
NHS Scotland access
The official page says anybody in Scotland can access primary care services at a GP practice without charge.
Covered areas
Older official registration guidance says the practice covers Shotts and Newmains, including Dykehead, Stane, Torbothie, Springhill, Allanton, Hartwood, Bonkle and Cambusnethan.
Not accepted areas
Older official guidance says the practice does not accept patients residing in Harthill, Salsburgh, Cleland, Waterloo, Overtown, Bogside or Wishaw.
Proxy access
Parents, family members or carers may access services for someone else if both are registered. To request proxy access, collect a form from reception.
Services, Self-Referral and What Burnbrae Does Not Provide
The official services page is useful because it tells patients where to go for test results, fit notes, travel, immunisations, non-NHS services, self-referral and carers support.
| Service area | Official detail | Patient action |
|---|---|---|
| Travel | The practice says it does not offer travel advice or vaccinations. | Use the official information route linked by the practice. |
| Immunisation and vaccinations | The practice says it no longer offers any immunisations. | Use the official immunisation information route linked by the practice. |
| Self-referral | The services page says you can refer yourself to some health services, such as talking therapies, without seeing a GP first. | Use the self-referral route where appropriate. |
| Carers | Information for carers is listed. | Use the carers page if you support someone with health or care needs. |
| Non-NHS services | Some services are not covered by the NHS contract and attract charges based on BMA suggested scales. | The practice says you will be advised of charges before requests are carried out. |
| Pharmacy First | Practice guidance recommends pharmacy for common conditions such as UTI, coughs and colds, diarrhoea and rashes. | Use pharmacy first where safe and appropriate. |
Useful Local Contacts from Burnbrae’s Official Page
These contacts are useful when the GP is not the fastest or correct route. Use official pages before calling where possible, because phone numbers and services can change.
| Need | Official contact listed | Phone |
|---|---|---|
| Pharmacy at Shotts Health Centre | Crawfords Pharmacy | 01501 823729 |
| Podiatry | Podiatry HUB self-referral | 01698 753753 |
| MSK physiotherapy | MSK Physiotherapy self-referral | 0800 917 9390 |
| Mental health | Breathing Space | 0800 838587 |
| Hospital switchboard | University Hospital Wishaw | 01698 361100 |
| Hospital switchboard | University Hospital Monklands | 01236 748748 |
| Hospital switchboard | University Hospital Hairmyres | 01355 585000 |
| Family planning / sexual health | Lanarkshire Sexual Health / Family Planning | 0300 303 0251 |
Parking, Accessibility and Visiting the Surgery
Parking
The official contact page lists car parking, cycle parking and disabled parking.
Accessibility
The official page lists disabled parking, disabled WC, step-free access and wheelchair access.
Communication support
The official page lists Braille translation service, induction loop and signing service available.
Items Not Clearly Listed on the Official Burnbrae Website
To avoid invented medical content, this article keeps unsupported items short and clear.
| User search | Official website status | Best action |
|---|---|---|
| MyChart / Share Everywhere / Pay as Guest | Information not publicly provided by the official website. | Use askmyGP, Patient Services, NHS Scotland and official Burnbrae forms instead. |
| CQC rating | Burnbrae Medical Practice is in Scotland, so CQC is not the normal regulator route for this GP practice. | Use official Burnbrae, NHS 24 / NHS inform and NHS Lanarkshire routes. |
| Private insurance list | Information not publicly provided by the official website. | For non-NHS work, ask the practice because charges are advised before work is carried out. |
| Hospital departments | Information not publicly provided by the official website as Burnbrae GP departments. | Use GP referral/self-referral/NHS routes depending on the issue. |
Burnbrae Route Planner
Choose your task and get a practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
askmyGP request
I am registered with Burnbrae Medical Practice. My main problem is ______. It started ______. It is getting better/worse. I take ______. I am worried because ______. I can be contacted at ______.Prescription question
Medicine name: ______. Dose: ______. I ordered it on ______. My pharmacy preference is ______. I have ______ days left. I need help because ______.Test result query
I had a ______ test on ______. Was it requested by Burnbrae or by hospital/clinic? I need to know whether the result is back and whether any follow-up is needed.Home visit call
I am requesting a home visit because the patient cannot attend the surgery due to ______. Symptoms started ______. Best callback number is ______. Carer present: yes/no.Safety, Privacy and Medical Disclaimer
Map: Burnbrae Medical Practice Shotts
Use this map for Shotts Health Centre, 36 Station Road, Shotts, North Lanarkshire, ML7 5DS. Check your appointment message before travelling to the additional Newmains site.
Official Resources
Use these after reading the relevant section above. The article explains the useful detail first; the official link is for live action.
Related MedicalGroupUK Guides
These help users compare GP access patterns such as askmyGP, online triage, repeat prescriptions and urgent-care routing.
Burnbrae Medical Practice FAQs
What is Burnbrae Medical Practice?
Burnbrae Medical Practice is an NHS Scotland GP practice based at Shotts Health Centre in North Lanarkshire.
Where is Burnbrae Medical Practice?
The official contact page lists Burnbrae Medical Practice at Shotts Health Centre, 36 Station Road, Shotts, North Lanarkshire, ML7 5DS.
What is the Burnbrae Medical Practice phone number?
The official contact page lists 01501 822256.
What is the Burnbrae Medical Practice email address?
The official contact page lists burnbrae.medicalpractice@lanarkshire.scot.nhs.uk.
What are Burnbrae Medical Practice opening hours?
The official contact page lists Monday to Friday 8am to 6pm, Saturday closed and Sunday closed.
What should I do when Burnbrae Medical Practice is closed?
The official contact page says to use NHS 24 on 111 if you need medical help now when the practice is closed.
When should I call 999?
Call 999 in a medical or mental health emergency, when someone is seriously ill or injured and their life is at risk.
What is askmyGP at Burnbrae?
askmyGP is Burnbrae’s online route for telling the practice about a problem. The practice says it is the best way to get help.
When is askmyGP available at Burnbrae?
The official homepage says askmyGP is available from 8am until 12pm Monday to Friday.
Can I contact reception instead of using askmyGP?
Yes. The official homepage says you can alternatively contact reception, and a Patient Care Adviser will ask for a brief description to help the GP decide how best to help.
Are askmyGP requests triaged?
Yes. The official homepage says all requests are triaged by a senior clinician and priority is given to those with most clinical need.
How do I order repeat prescriptions?
The official prescription page says the easiest way is the GP online system, Patient Services. You can also fill out a repeat prescription request form or bring the paper form to surgery Monday to Friday from 8am to 6pm.
Can I order repeat prescriptions by phone or email?
No. The official prescription page says Burnbrae does not take repeat prescription requests over the phone or email.
How long do prescriptions take?
The official prescription page says you can usually collect your prescription from the pharmacy 3 to 5 working days after ordering.
What is Pharmacy Preference?
The prescription page says you need to choose a pharmacy to collect your prescription from, and the practice calls this your Pharmacy Preference.
How do I ask about medicine?
The official prescription page says local pharmacists can answer questions about your medicine and medicines you can buy without prescription. If you need to speak to someone at the practice, submit an askmyGP request.
How do I get test results?
The official services page says to submit an askmyGP request for your test results.
What if my test was requested by a hospital or clinic?
The official services page says to contact the hospital or clinic clinician directly for results and follow-up because it is their responsibility to carry out the treatment plan.
Do I need a fit note for 7 days or less?
No. The official sickness certificate guidance says you do not require a doctor’s sickness certificate for an illness lasting seven days or less.
Do I need a GP note to return to work?
No. The official guidance says you do not require a note from your GP practice to say you are fit to return to work.
How do I register with Burnbrae Medical Practice?
The official joining page says you can fill out an online registration form or download a registration form, complete it and email it to the GP practice.
Do I need ID to register?
The official joining page recommends identity and address information so you can be matched to your NHS records, but says registration should not be delayed or refused if you cannot provide identification or proof of address.
Who can access NHS primary care in Scotland?
The official joining page says anybody in Scotland can access primary care services at a GP practice without charge.
What areas does Burnbrae cover?
Older official registration guidance says the practice covers Shotts and Newmains, including Dykehead, Stane, Torbothie, Springhill, Allanton, Hartwood, Bonkle and Cambusnethan.
Does Burnbrae list an additional site?
Yes. The official contact page lists Newmains Health Centre, 17 Manse Road, Newmains, ML2 9AX as an additional site.
How do I request a home visit?
The official appointment page says home visit requests should be made before 10am, will be triaged and prioritised, and are carried out only at the discretion of the practice.
Does Burnbrae offer travel vaccinations?
The official services page says the practice does not offer travel advice or vaccinations.
Does Burnbrae offer immunisations?
The official services page says the practice no longer offers any immunisations.
Does Burnbrae have parking?
Yes. The official contact page lists car parking, cycle parking and disabled parking.
Does Burnbrae have disabled access?
Yes. The official contact page lists disabled parking, disabled WC, step-free access and wheelchair access.
Is this the official Burnbrae Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Burnbrae Medical Practice website for live forms, current hours and service rules.