Camelon Appointment Clock
If you are trying to contact Camelon Medical Practice, the important detail is not only the phone number. You need to know when the appointment lines open, how same-day triage works, when to phone for test results, how prescriptions are ordered, and when NHS 24 or 999 is the correct route.
This guide brings the practical public details from the official surgery website into one page first, then gives the official links only when you are ready to act.
About Camelon Medical Practice
Camelon Medical Practice is a Falkirk-area NHS Scotland GP practice. The official website is useful, but users often need the details translated into routes: appointment booking, same-day triage, phone appointments, home visits, prescriptions, test results, clinics, chronic disease reviews and urgent out-of-hours help.
Main practice
Camelon Medical Practice, 3 Baird Street, Camelon, Falkirk, FK1 4PP.
Reception number
Call 01324 622854 for appointments, reception help and the out-of-hours recorded guidance when closed.
Best patient route
Choose the task first: appointment, triage, prescription, test result, clinic, registration, fit note, NHS 111 or 999.
What Do You Need from Camelon Medical Practice Today?
Use this route hub before calling. It brings the official instructions into a quick decision layout.
Routine appointment
- Phone 01324 622854 or visit reception.
- Appointments are made no more than 2 weeks in advance.
- Routine booking is open Monday-Friday 8:30am-5:30pm.
Same-day problem
- If no same-day appointment is available, you may be offered telephone triage.
- Reception will take your name, date of birth and phone number.
- The duty doctor contacts you.
Repeat prescription
- Order online if registered for the system.
- Paper form, post, prescription email or local chemist route are listed.
- No repeat prescription requests by telephone.
Test results
- Contact the practice between 2pm and 5pm.
- Reception can help once a doctor has reviewed the result.
- Results are usually given only to the patient.
Home visit
- Phone where possible before 11am.
- Give name, address, phone number and symptom summary.
- The doctor decides if a house call is required.
Closed or urgent?
- Phone the surgery number for recorded out-of-hours instructions.
- NHS 24 / Forth Valley out-of-hours route uses 111.
- Emergency symptoms: call 999.
Phone, Address and Opening Hours
Camelon has a simple address and phone number, but the opening-hours wording matters: the practice is available 8am-6pm, while doors and appointment lines are listed 8:30am-5:30pm.
| Need | Official detail | Patient use |
|---|---|---|
| Address | 3 Baird Street, Camelon, Falkirk, FK1 4PP | Use this exact address for maps and travel planning. |
| Reception phone | 01324 622854 | Use for appointment booking, cancellation route and out-of-hours recorded guidance. |
| Normal availability | Monday-Friday 8am-6pm, excluding public holidays | Use NHS 24 on 111 when closed if urgent and not emergency. |
| Doors and appointment lines | 8:30am-5:30pm | Use this for routine appointment booking by phone or reception. |
| Weekend | Saturday and Sunday closed | Use NHS 24 / 111 or 999 depending on urgency. |
| Other sites | The contact page says no sites visible. | Use the Baird Street location unless the practice directly tells you otherwise. |
Public Holidays and Training Closure Dates
The official opening-times page includes 2026-27 public holiday dates and afternoon training closure dates. These dates are important before travelling or trying to book around holidays.
Upcoming public holidays shown
- Monday 14 September 2026
- Monday 12 October 2026
- Friday 25 December 2026
- Monday 28 December 2026
- Friday 1 January 2027
- Monday 4 January 2027
Training closure dates shown
- Tuesday 1 September 2026, closed 1pm-6pm
- Tuesday 17 November 2026, closed 1pm-6pm
- Wednesday 17 March 2027, closed 1pm-6pm
How Appointments Work at Camelon Medical Practice
Camelon runs a computerised appointment system. Reception will ask a brief description so they can signpost you to the correct clinician or service.
Book no more than 2 weeks ahead
Routine appointments can be made by phoning 01324 622854 or visiting reception. The official page says appointments are made no more than two weeks in advance.
Use the 8:30am-5:30pm booking window
The practice is open for booking routine appointments Monday-Friday 8:30am to 5:30pm.
Expect signposting questions
Reception staff may ask questions so they can direct you to the correct clinician. The page says staff are bound by strict confidentiality.
Be flexible for urgent same-day care
If you need urgent same-day help, you should be prepared to see any doctor on duty rather than only your preferred doctor.
Ask for access support
Tell the practice if you prefer phone or face-to-face, need a specific clinician, need an interpreter, or have access or communication needs.
Same-Day Telephone Triage
If you ask for a same-day appointment and none are available, the official page says you will be offered triage. This is designed to prioritise patients based on severity.
Reception collects details
Name, date of birth and telephone number are taken for duty doctor contact.
Duty doctor calls
The duty doctor contacts you and decides the next step based on the problem.
Right clinician route
You may be signposted to a GP, physiotherapist, mental health nurse, advanced nurse practitioner or in-house pharmacy team.
Home Visits, Phone Appointments and Cancellations
| Need | Official detail | Action |
|---|---|---|
| Home visit | Phone the surgery where possible before 11am. | Give name, address, phone number and a brief symptom summary. |
| Doctor decision | The doctor may call back for a fuller picture and decide whether a house call is required. | Keep your phone available after requesting. |
| Community nurse / health visitor | Community nurse visits may happen if referred by GP; health visitor visits may apply after a baby or for newly registered children under five. | Follow the practice or health visitor instructions. |
| Telephone appointment | Telephone appointments are available daily for some issues, such as medication query or follow-up. | Ask reception for the next available phone appointment. |
| Cancel appointment | Reply CANCEL to text reminder, or call 622854 and choose option 2 for cancellation answering machine. | Even 20 minutes’ notice may help the slot go to someone else. |
| Repeated DNA | Patients who continually fail to attend may receive a warning letter and could be removed from the practice list if it persists. | Cancel early if you cannot attend. |
Repeat Prescriptions: Online, Paper, Email and Pharmacy Route
Camelon’s prescription page is specific: the easiest route is online ordering, but the practice also lists paper, post, prescription email and chemist support. It does not take repeat prescription requests by telephone.
| Prescription route | Official detail | Prepare this |
|---|---|---|
| Online ordering | New users need to request a username and PIN number from reception. | Ask reception before your first online order. |
| Paper form | Bring the paper form to the surgery Monday-Friday and post it in the Prescription Box at reception. | Write medicine name, strength, dose and nominated pharmacy clearly. |
| Post | You can post the slip enclosing a stamped addressed envelope. | Allow extra time for post and processing. |
| Prescription email | Use fv.noreplycamelonpresc@nhs.scot for prescription orders only. | Do not use this email for clinical symptoms or appointment requests. |
| Local chemists | Local chemists are listed as happy to order medications on your behalf. | Ask your usual pharmacy about their repeat ordering process. |
| Phone requests | Repeat prescription requests are not taken over the telephone. | Do not phone just to place a repeat request unless you need access help. |
| Designated pharmacy collection | Allow up to 7 days before collecting from a designated pharmacy. | Order early before weekends, closures and public holidays. |
| Surgery collection | Allow up to 3 working days between requesting and collecting from the surgery. | Working days do not include weekends or public holidays. |
| Old medicines | Take old medicine to the pharmacy it came from. Do not bin or flush it. | Return unused medicines safely. |
Test Results: When to Contact the Practice
Result phone window
The official test-results page says you can contact the practice between 2pm and 5pm to receive test results.
Doctor review first
Reception can help once the doctor has reviewed the results. The surgery may contact you if further treatment is needed.
Confidentiality
Results are usually given only to the person they relate to unless prior permission exists or the person is not capable of understanding them.
Clinics and Clinical Routes Listed by Camelon
The clinics page is useful because it explains which services happen in-practice, which routes are now managed by other NHS teams, and which appointment types are booked through reception.
| Clinic / service | Official detail | Patient route |
|---|---|---|
| Childhood immunisations | Years 0-5 are carried out by the Forth Valley Vaccination Team based in the Sensory Centre in Camelon. | For vaccination schedule or appointment queries, contact Child Health on 01786 454599. |
| 8-week baby examination | Babies are seen by a GP at the practice for their 8-week examination. | The practice says it will contact you with an appointment. |
| Cervical smears | Women should book with a practice nurse as advised at the last smear; SCCRS invites those due. | Book with the practice nurse when invited or due. |
| Health review clinics | Asthma, COPD, diabetes or coronary heart disease reviews may involve a 20-40 minute appointment and possible blood tests beforehand. | Attend review and pre-review blood test appointments, or cancel early if unable to attend. |
| CTAC | CTAC is based at Falkirk Community Hospital for blood tests, BP checks and chronic disease clinics. | Book only at reception; you will be advised where to attend. |
| Contraception | Doctors and practice nurse can advise on contraception; some doctors are trained in coils, caps and implants. | Emergency contraception can be provided at your local pharmacy. |
| Mental Health Nurse | Appointments are offered by phone and face-to-face every Tuesday and Thursday. | Book at reception. |
| Paediatric ANP | Paediatric Advanced Nurse Practitioner clinic runs on Monday for under-16s for most health problems. | Book through the practice. |
| Advanced Nurse Practitioner | Clinic runs Monday, Wednesday and Friday for urgent issues including infections, headaches, skin, ENT, coughs and colds. | Reception may signpost to this clinician. |
| Physiotherapist | Practice physiotherapist consults on Wednesday for most musculoskeletal pains and can administer steroid injections. | Reception may route MSK problems to the physiotherapist. |
| Practice Pharmacy Team | Handles medication requests, outpatient hospital correspondence and medication reviews. | Medication review may be by phone. |
| Travel vaccinations | NHS Forth Valley’s Immunisation Team has taken over Travel Health services for NHS Forth Valley patients. | Do not assume routine travel vaccination is booked directly with the GP. |
Doctors, Nurses and Staff
The official staff page lists the doctors and wider care team. Staff details can change, so use the official page for the current roster before naming a preferred clinician.
Doctors listed
Dr Heather Haywood, Dr J Kenneth Nelson, Dr Paul Sparks, Dr May Hagerty, Dr Rosie Peat and Dr Hannah Fennerty are listed on the staff page.
Nurse practitioners
Elaine Powell, Ashley Harkin and Kirstene Bauld are listed. Kirstene Bauld is described as a Paediatric Nurse Practitioner consulting every Monday.
Healthcare assistant
Anne Hamilton is listed, with responsibilities including bloods, blood pressure, patient medical checks and chronic disease management pre-assessments.
Practice management
Joanne McNicol is listed as Practice Manager. Amy McGregor and Anne McFarlane are listed as Reception Managers.
Pharmacy team
Caitlin Sedgeworth is listed as pharmacist. Isabelle Teven and Paul Wilson are listed as Pharmacy Technicians.
Community support
District nurses are based at Camelon Health Clinic and can be contacted on 01324 679134. Health visitors are also based there and can be contacted on 01324 611711.
Register with Camelon Medical Practice
The official joining page says the list is currently open to patients who are new to the area and who are not currently registered with a practice that covers their home address.
Paper form route
You can visit reception from 8:30am to 5pm and collect a paper registration form.
Online information route
The official page links to NHS inform guidance about registering with a GP practice.
Proof of address
The practice asks for one form of ID as proof of new address, such as a driving licence or council tax bill.
Temporary residents
If ill away from home or not registered with a doctor, contact the local practice covering the address where you are staying.
Temporary limits
The official page says practices do not have to accept you as a temporary patient, although they must offer emergency treatment.
Already registered locally?
You cannot register as a temporary patient at a practice in the town or area where you are already registered.
Services A-Z: What the Official Site Lists
Camelon’s Services A-Z page includes several useful task pages and signposting routes. This section summarises them without making the user click first.
| Service area | Official listing | Useful action |
|---|---|---|
| Consent | Consent to share clinical information with a specified person can be given with written permission. | Ask the practice for the correct consent route before expecting information to be shared. |
| Contact details | Update name, address, phone numbers or email address. | Use the official contact-details route if your details change. |
| Fit notes | Request a fit note if you have been sick for more than 7 days. | Use employer self-certification first for shorter sickness where appropriate. |
| Managing health online | The site says there are many things you can do online at the surgery. | Use the official online-service pages rather than random third-party portals. |
| Self-referral | Some health services, such as talking therapies, can be self-referred without seeing a GP first. | Use self-referral when it matches your need. |
| Sexual health and STI testing | Young people sexual-health support and STI home testing are listed. | Use the official linked service route where appropriate. |
| Submit readings | Asthma or smoking forms can be submitted if requested by a clinician. | Only submit readings/forms when asked or where the service applies. |
| Health information | The page links to Health A-Z, Medicines A-Z, NHS inform, mental health and care/support rights. | Use NHS inform for general health information and rights in Scotland. |
Non-NHS Services and Private Paperwork
The official non-NHS page says some services are not covered by the NHS contract and therefore attract charges. The fees are available upon request.
Fees may apply
Some clerical and administrative services are chargeable because they are outside the NHS GP contract.
Hand paperwork to reception
If registered and you need a report completed, hand relevant paperwork to reception. The Office Administrator will contact you once complete.
Do not book GP for paperwork
The official page says private paperwork will not be completed during a GP appointment.
Items Not Clearly Published on the Official Camelon Website
To avoid invented medical content, unsupported items are kept short and clear.
| User search | Official website status | Best action |
|---|---|---|
| Parking and disabled parking | Information not publicly provided on the official pages checked. | Phone reception before travelling if parking or access is essential. |
| MyChart / Share Everywhere / Pay as Guest | Information not publicly provided by the official Camelon website. | Use the practice’s own online service and NHS Scotland routes where listed. |
| CQC rating | Camelon is in Scotland, so CQC is not the normal regulator route for this GP practice. | Use official Camelon, NHS 24, NHS inform and NHS Forth Valley routes. |
| Private insurance list | Information not publicly provided by the official website. | Ask reception for non-NHS fees if your paperwork or report is chargeable. |
| Hospital departments | Information not publicly provided by the official website as Camelon GP departments. | Use GP referral, self-referral, NHS 24 or hospital route depending on the issue. |
Camelon Route Planner
Choose your task and get the practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Appointment call
I am registered with Camelon Medical Practice. I need help with ______. It started ______. It is getting better/worse. I can do phone or face-to-face. I can be contacted at ______.Same-day triage
I am requesting same-day advice. My name is ______. Date of birth ______. Phone number ______. Main symptoms are ______. They started ______. I am worried because ______.Prescription request
Medicine name: ______. Strength/dose: ______. Preferred pharmacy: ______. I have ______ days left. I am using online/paper/email/chemist route.Home visit request
I am requesting a home visit because the patient cannot attend the surgery due to ______. Address ______. Symptoms started ______. Best callback number ______.Safety, Privacy and Medical Disclaimer
Map: Camelon Medical Practice Falkirk
Use this map for 3 Baird Street, Camelon, Falkirk, FK1 4PP. Check live notices before travelling on public holidays or training closure afternoons.
Official Resources
Use these after reading the relevant section above. The article explains the useful detail first; the official link is for live action.
Related MedicalGroupUK Guides
These help users compare GP access patterns such as appointment lines, online triage, prescriptions and urgent-care routing.
Camelon Medical Practice FAQs
What is Camelon Medical Practice?
Camelon Medical Practice is an NHS Scotland GP practice in Camelon, Falkirk.
Where is Camelon Medical Practice?
The official contact page lists Camelon Medical Practice at 3 Baird Street, Camelon, Falkirk, FK1 4PP.
What is the Camelon Medical Practice phone number?
The official contact page lists 01324 622854.
What are Camelon Medical Practice opening hours?
The latest opening-times page says the practice is available Monday to Friday 8am to 6pm, excluding public holidays. Doors and appointment lines are listed as 8:30am to 5:30pm.
Is Camelon open at weekends?
No. The NHS 24 listing and official opening pages show normal weekday opening, with Saturday and Sunday closed.
How do I book a routine appointment?
Routine appointments can be made by phoning 01324 622854 or visiting the reception desk. The official appointment page says appointments are made no more than two weeks in advance.
When can routine appointments be booked?
The practice is open for booking routine appointments Monday to Friday from 8:30am to 5:30pm.
What happens if I need a same-day appointment?
If you request a same-day appointment and none are available, the official page says you will be offered telephone triage. Reception takes your name, date of birth and phone number, and the duty doctor contacts you.
Why does reception ask questions?
The official appointment page says staff ask questions so they can signpost you to the correct clinician. The page also says staff are bound by strict confidentiality.
Can I request a telephone appointment?
Yes. The official page says telephone appointments are available daily for some issues, such as medication queries or follow-up to a previous appointment.
How do I request a home visit?
If you feel unable to attend surgery because of illness and think a house call is necessary, phone the surgery, where possible before 11am.
How do I cancel an appointment?
You can reply CANCEL to your text message reminder, or call 622854 and choose option 2 to leave a message on the cancellation answering machine.
What happens if I repeatedly miss appointments?
The official appointment page says patients who continually book appointments and fail to attend will be sent a reminder letter, and if it persists they may be removed from the practice list.
How do I order repeat prescriptions?
The official prescription page says the easiest way is online ordering. New users need a username and PIN from reception. Paper, post, prescription email and local chemist routes are also listed.
Can I order repeat prescriptions by phone?
No. The official prescription page says repeat prescription requests are not taken over the telephone.
What prescription email is listed?
The official prescription page lists fv.noreplycamelonpresc@nhs.scot for prescription orders only.
How long should I allow for prescriptions?
If your prescription goes to a designated pharmacy, allow up to 7 days. If collecting from the surgery, allow up to 3 working days.
How do I get test results?
The official test-results page says you can contact the practice between 2pm and 5pm for test results, once the doctor has reviewed them.
Can someone else get my test results?
Usually no. The official page says results are only given to the person they relate to unless prior permission has been given or the person is not capable of understanding them.
How do I register with Camelon Medical Practice?
The official joining page says the list is open to patients who are new to the area and are not registered with a practice that covers their home address. You can collect a paper registration form from reception from 8:30am to 5pm.
Does Camelon ask for proof of address?
The joining page asks for one form of ID as proof of new address, such as a driving licence or council tax bill.
How do temporary residents get help?
The official page says if you are ill away from home or not registered with a doctor, contact the local practice covering the address where you are staying. Practices do not have to accept you as a temporary patient but must offer emergency treatment.
Who are the doctors listed by Camelon Medical Practice?
The official staff page lists Dr Heather Haywood, Dr J Kenneth Nelson, Dr Paul Sparks, Dr May Hagerty, Dr Rosie Peat and Dr Hannah Fennerty.
Does Camelon have a mental health nurse clinic?
Yes. The clinics page says phone and face-to-face appointments with the Practice Mental Health Nurse are offered every Tuesday and Thursday, bookable at reception.
Does Camelon have a physiotherapist?
Yes. The clinics page says the Practice Physiotherapist consults on Wednesday for most musculoskeletal pains and can administer steroid injections.
Does Camelon provide child immunisations?
The clinics page says childhood immunisations for years 0-5 are carried out by the Forth Valley Vaccination Team based in the Sensory Centre in Camelon.
Does Camelon provide travel vaccinations?
The clinics page says NHS Forth Valley’s Immunisation Team has taken over Travel Health services for NHS Forth Valley patients.
Does Camelon publish parking details?
Parking and disabled parking details were not publicly provided on the official pages checked. Phone reception before travelling if parking or access is essential.
What should I do when Camelon Medical Practice is closed?
Phone the surgery number for recorded instructions. At certain times you will be advised how to contact the Forth Valley out-of-hours service provided by NHS 24 on 111. In a genuine emergency, call 999.
Is this the official Camelon Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Camelon Medical Practice website for live forms, current hours and service rules.