Townhill Medical Practice: Appointments, Hours, Registration & Patient Routes
Use this independent guide to find Townhill Medical Practice’s address, phone number, Rapid Health online request route, NHS App options, opening hours, prescriptions, registration, test results, fit notes, urgent care and map without relying on scattered search results.
Your WordPress H1 can use: Townhill Medical Practice Guards Avenue Caterham | NHS GP.
Townhill Medical Practice Guards Avenue Caterham key details
Townhill Medical Practice is an NHS GP surgery at Guards Avenue, Caterham, Surrey, CR3 5XL. The current official Modality East Surrey surgery page lists the phone number as 01883 331900, weekday opening as 8:00am to 6:30pm, and online contact through a form or the NHS App.
Address
Guards Avenue, Caterham, Surrey, CR3 5XL. Use the full address in maps so you do not confuse Townhill with other Caterham or East Surrey GP services.
Phone
Call 01883 331900. Use the phone route if you cannot use the online form, need reception support, or need an urgent same-working-day discussion during opening hours.
Opening hours
The official surgery page lists Monday to Friday, 8:00am to 6:30pm. Saturday and Sunday are listed as closed. Check official updates before travelling.
New patients
The NHS profile shows Townhill Medical Practice is currently accepting new patients. Registration still normally requires boundary and eligibility checks.
Online requests
The official site uses a Rapid Health online form for appointment requests and contact. The NHS App is also listed as a contact route.
Urgent safety
Use NHS 111 for urgent non-emergency help when closed or unsure. Call 999 for life-threatening symptoms or serious injury.
Most useful patient detail: Townhill is now shown under Modality East Surrey Medical Practice, which includes Smallfield Surgery, Townhill Medical Practice and Horley sites. Use the Townhill surgery page and Guards Avenue address when checking access, maps and appointment messages.
What do you need from Townhill Medical Practice today?
Use this route picker before phoning or completing a form. It helps you choose between Rapid Health, the NHS App, reception, pharmacy, NHS 111 and 999.
Choose the closest situation
This tool gives general signposting only. It is not medical diagnosis or emergency advice.
How to request an NHS GP appointment at Townhill Medical Practice
The official Modality East Surrey appointment page says you can request an appointment using an online form, by phoning the surgery, or in person. For urgent same-working-day appointments, the page directs patients to complete the online form during working hours, and to contact NHS 111 outside working hours and on bank holidays.
| Route | Best for | What to prepare | When not to use |
|---|---|---|---|
| Rapid Health online form | Routine requests, urgent same-working-day requests during working hours, and clear symptom descriptions. | Problem, symptoms, duration, medication, urgency, availability and your registered email where required. | Do not use for 999 symptoms or immediate emergency care. |
| Phone: 01883 331900 | Patients who cannot use the online form, need reception support, or need help completing the form. | Name, date of birth, contact number, symptoms and why you cannot use online access. | Do not wait in a phone queue for life-threatening symptoms. |
| In person | Patients who need reception help, privacy, access support or cannot use digital routes. | Clear reason, ID if relevant, access needs and enough time for reception handling. | Do not travel without checking opening if the matter is not urgent. |
| Pharmacy First | Some common minor illnesses where a pharmacy may help faster. | Age, symptoms, allergies, medicines, pregnancy status if relevant and symptom duration. | Use GP/111/999 routes if symptoms are severe, worsening or outside pharmacy scope. |
| NHS 111 | Urgent non-emergency help when the surgery is closed or you are unsure what to do. | Symptoms, age, medication, postcode, vulnerability and current location. | Use 999 if life may be at risk. |
Good Rapid Health request example: “I am registered at Townhill Medical Practice. I need help with _____. It started _____. It is getting better/worse. I take _____. I am worried because _____. I can take a call at _____. Please advise whether this should be GP, nurse, pharmacist, face-to-face review, NHS 111 or emergency care.”
Rapid Health is not for every appointment type
The official page says Rapid Health is not used for some appointment types, including home visits, interpreter-needed appointments, nurse appointments such as blood tests or cervical screening, some reviews, post-natal checks, contraception advice, NHS Health Checks, home visits and follow-up appointments.
When to phone instead
Phone the surgery if you cannot use the online form, need an interpreter, need a home visit, need reception to go through the form with you, or have a request that the official page says should use the online contact/admin section instead.
Townhill Medical Practice opening hours
The official Townhill surgery details page lists normal opening times as Monday to Friday, 8:00am to 6:30pm. Saturday and Sunday are listed as closed. Check the official page before travelling because bank holidays, training days, service changes and online-form availability can affect access.
| Day | Official normal opening time | Patient tip |
|---|---|---|
| Monday | 8:00am to 6:30pm | Monday can be busy for GP demand. Use the online form if suitable. |
| Tuesday | 8:00am to 6:30pm | Have symptoms and callback availability ready before contacting. |
| Wednesday | 8:00am to 6:30pm | For test results, the official page says phone after 2pm. |
| Thursday | 8:00am to 6:30pm | Check for local notices before travelling for admin-only queries. |
| Friday | 8:00am to 6:30pm | Order prescriptions early before weekends and bank holidays. |
| Saturday | Closed | Use NHS 111 for urgent non-emergency help when closed. |
| Sunday | Closed | Call 999 for life-threatening emergencies. |
Before you travel: confirm whether your contact is online, telephone, face-to-face, nurse clinic, pharmacist review or admin form. Going to Guards Avenue for a telephone or online review can waste time.
Register with Townhill Medical Practice
The NHS profile says Townhill Medical Practice is currently accepting new patients. The official registration page says you usually need to live within the practice boundary, and the online registration process takes around 15 minutes.
NHS new-patient status
The NHS profile shows the surgery is currently accepting new patients. Still check the official registration page before applying.
Boundary check
The official page says you usually need to live within the practice boundary. Use the official boundary checker if you are unsure.
Medication warning
The practice page advises having at least one month’s medication because records can take around a month to transfer from your old GP.
Temporary patient
If you are staying in the area for less than 3 months, the registration page says you may be able to register as a temporary patient.
NHS number
The official page says the form will ask for your 10-digit NHS number. You can find it on prescriptions, appointment letters or the NHS number finder.
Contact details
Use your current address, phone and email so the practice can match and contact you correctly.
Have ready before registering: full name, date of birth, current Caterham/Surrey address, phone number, email, NHS number if known, previous GP, current medicines, allergies, carer status and access needs.
Repeat prescriptions, medicines and pharmacy help
The official prescription page says repeat prescriptions can be ordered through the NHS App/NHS account, an online form, or through Voice Connect after registration. It also says repeat prescriptions cannot be ordered by ordinary phone request for patient safety.
NHS App / NHS account
Use the NHS App or NHS account if your repeat medication is visible and your login is active.
Online form
Use the official online form for repeat prescriptions when appropriate. You will need medicine name and dosage.
Voice Connect
Voice Connect is a registered phone service for prescriptions. The official page says you must register with the practice and use your date of birth, registered phone number and 6-digit PIN.
Avoid prescription delays: request medication early before weekends, holidays, travel or work shifts. Do not expect same-day prescriptions unless the practice confirms it. If missing medication could cause harm, state that clearly through the appropriate route.
What to write in a prescription request
- Medicine name and strength.
- How often you take it.
- How many days you have left.
- Your nominated pharmacy.
- Any side effects or changes.
Medication review
The official page says regular medicines should be checked at least once a year. Arrange a medication review if you are having side effects or the medicine no longer seems right.
Test results, fit notes and NHS App access
Test results
The official test-results page says you can view results online, use an online form, phone the surgery after 2pm, or ask in person.
The page says online test-result requests receive a response within 5 working days, and results are usually given directly to the patient for privacy.
Fit notes
If you are off sick for 7 days or less, you usually self-certify. If you are off work sick for more than 7 days, your employer will usually ask for a fit note.
If you are getting hospital treatment, the official page says to ask the hospital doctor for the fit note.
NHS App
The surgery page lists the NHS App as a contact route, and the prescription page supports NHS App/NHS account prescription ordering.
Use the official practice website for local rules because not every GP task is available in the NHS App.
Privacy reminder: the official test-results page says the surgery can usually only give information about test results directly to the patient, unless permission or support needs apply.
NHS 111, urgent help and 999 near Townhill Medical Practice
Routine GP forms are not emergency services. Use the correct route based on severity, opening status and how quickly help is needed.
Call 999 now
Use 999 for life-threatening symptoms such as severe chest pain, stroke signs, severe breathing problems, collapse, heavy bleeding, major injury, fits that are not stopping, severe burns or severe allergic reaction.
Use NHS 111
Use NHS 111 online or call 111 for urgent non-emergency help, especially when the practice is closed or you are not sure where to go.
Use the practice
Use Rapid Health, phone or reception routes for routine care, urgent same-working-day GP requests during opening hours, prescriptions, test results, fit notes, registration and planned follow-up.
Do not wait for a GP reply if someone may be seriously ill or injured. Call 999 or seek emergency help immediately.
Townhill Medical Practice map: Guards Avenue, Caterham CR3 5XL
Townhill Medical Practice is listed at Guards Avenue, Caterham, Surrey, CR3 5XL. The official surgery page lists car parking, disabled parking, disabled toilet, step-free access, wheelchair access and a baby changing facility.
Parking
The official page lists car parking and disabled parking. Confirm before travelling if parking is essential for your appointment.
Access
The official page lists disabled toilet, step-free access and wheelchair access. Mention access needs when booking or contacting reception.
Children and family visits
The official surgery details page lists a baby changing facility. Bring appointment messages, red book or child details if relevant.
Helpful NHS App video for repeat prescriptions
The official prescription page supports NHS App/NHS account ordering for repeat prescriptions. This general NHS video is included because repeat prescription access is one of the most common GP tasks.
This is general NHS App guidance, not Townhill-specific appointment advice. Always follow the official Modality East Surrey Medical Practice website for local Rapid Health, prescription and appointment rules.
Common Townhill Medical Practice mistakes to avoid
Using an old Townhill-only route
The current official site is Modality East Surrey Medical Practice. Use the Townhill surgery page for the Guards Avenue details.
Using Rapid Health for excluded appointment types
The official appointment page lists appointment types that should not use Rapid Health, including some nurse, interpreter, home visit and follow-up needs.
Only writing “need doctor”
Give symptoms, duration, medication, urgency, photos if relevant and callback availability.
Trying to order repeat prescriptions by ordinary phone call
The prescription page says repeat prescriptions cannot be ordered by ordinary phone request for patient safety. Use NHS App, online form or registered Voice Connect.
Requesting results before the right time
The official results page says phone after 2pm and online result requests receive a response within 5 working days.
Using GP forms for emergencies
Call 999 for life-threatening symptoms. Do not wait for routine GP access.
Registering without checking boundary
The official registration page says you usually need to live within the practice boundary.
Letting medication run out during registration
The registration page says records can take around a month to transfer, so keep at least one month’s medication where possible.
Not checking the appointment type
Confirm whether your appointment is face-to-face, phone, online, nurse, pharmacist, admin or another service before travelling.
Official Townhill Medical Practice links
Use these official sources for live appointment, registration, prescription, contact and urgent-care instructions.
Official Modality East Surrey website
Homepage for Smallfield Surgery, Townhill Medical Practice and Horley practice sites.
Open Practice WebsiteTownhill surgery details
Townhill address, phone, opening hours, access, parking and map details.
Open Townhill DetailsAppointments page
Rapid Health online form, phone, in-person, urgent, routine, home visit and 111/999 advice.
Open Appointment PageRegister as a patient
Practice boundary, temporary patient notes, NHS number and online registration guidance.
Open Registration PageOrder prescriptions
NHS App, online form, Voice Connect, pharmacy nomination and medication review guidance.
Open Prescription PageGet test results
Online form, phone-after-2pm advice, privacy wording and in-person option.
Open Test Results PageCQC profile/history
CQC profile with provider-change/archive notes and inherited/previous rating history. Read carefully before using rating wording.
Open CQC PageTownhill Medical Practice appointments, opening hours, prescriptions and registration
Deep dive into appointment access
Townhill Medical Practice appointments use the Modality East Surrey appointment route: Rapid Health online form, phone or in person. The online form has limits for certain appointment types, so check the appointment page before submitting.
Deep dive into opening hours
The Townhill surgery page lists normal opening as Monday to Friday, 8:00am to 6:30pm, with weekends closed. Always check official updates before travelling.
Deep dive into prescriptions
Use NHS App, NHS account, the online form or registered Voice Connect. The official page says ordinary phone ordering is not used for patient safety.
Deep dive into registration
The NHS profile shows the surgery is accepting new patients. The registration page says you usually need to live within the practice boundary and the form takes around 15 minutes.
Deep dive into test results
Use online access, online form, phone after 2pm, or ask in person. The official page says online result queries receive a response within 5 working days.
Deep dive into map and access
The surgery is on Guards Avenue in Caterham. The official page lists disabled toilet, step-free access, wheelchair access, car parking, disabled parking and baby changing facility.
Townhill Medical Practice Guards Avenue Caterham FAQ
Townhill Medical Practice is at Guards Avenue, Caterham, Surrey, CR3 5XL.
The official Townhill surgery details page lists 01883 331900 as the phone number.
The NHS profile shows Townhill Medical Practice is currently accepting new patients. Check the official registration page and boundary checker before applying.
The official appointment page says you can request an appointment using the Rapid Health online form, by phoning the surgery, or in person. Some appointment types are not suitable for Rapid Health.
The official surgery details page lists normal opening times as Monday to Friday, 8:00am to 6:30pm. Saturday and Sunday are listed as closed.
The official prescription page says repeat prescriptions cannot be ordered by ordinary phone request for patient safety. It lists NHS App/NHS account, online form and registered Voice Connect routes.
You can view results online, use the official online form, phone after 2pm, or ask in person. The official page says online result requests receive a response within 5 working days.
The official surgery page lists car parking, disabled parking, disabled toilet, step-free access and wheelchair access.
Use NHS 111 online or call 111 for urgent non-emergency help when the practice is closed. Call 999 for life-threatening symptoms or serious injury.
No. This is an independent guide from MedicalGroupUK.org. It is not the official NHS, CQC or Townhill Medical Practice website. Always verify live details through official sources.
Final patient summary
Townhill Medical Practice is at Guards Avenue, Caterham, Surrey CR3 5XL. The main phone number is 01883 331900. Normal official opening is listed as Monday to Friday, 8:00am to 6:30pm.
Safe route reminder
For routine GP help, use the official Rapid Health, registration, prescription, NHS App or phone route. For urgent non-emergency help use NHS 111. For life-threatening symptoms call 999.