Donnington Patient Switchboard
If you searched for Donnington Medical Practice, the important question is not just “what is the phone number?” It is whether your need should go through the online request form, NHS App, Patient Access, phone, reception, prescription box, home-visit route, extended access or NHS 111.
This guide turns the public official details into a practical patient pathway first. Official links are placed beside the task only after the useful explanation.
About Donnington Medical Practice
Donnington Medical Practice is an NHS GP surgery in Donnington, Telford. The official website is built around practical patient tasks: appointments, online requests, repeat prescriptions, new patient registration, sick/fit notes, test results, online services, local NHS services and patient feedback.
Official surgery name
Donnington Medical Practice.
Location
The Health Centre, Wrekin Drive, Donnington, Telford, Shropshire, TF2 8EA.
Core user takeaway
Most non-urgent medical and admin requests should start online, but phone/reception support remains available if you cannot use the form.
What Do You Need from Donnington Medical Practice Today?
Start with the task. This helps avoid phoning for repeat prescriptions, using online forms for emergencies, or missing the home-visit cut-off.
Appointment request
- Use the online request form from 8:00am to 6:30pm, Monday to Friday.
- The practice says it will respond the same day.
- If you cannot use the form, phone or visit reception and the same information will be requested.
Non-urgent online request
- Homepage says online consultation is live from 01/10/2025.
- Use “Submit a new request” for non-urgent medical and admin requests.
- If completing for someone else, you must have the patient’s consent.
Repeat prescription
- Use NHS App/NHS account or Patient Access.
- You can also submit a written request in the foyer post box.
- Repeat requests are not taken by phone or email.
Home visit
- Call reception before 10:30am on the day.
- Requests after this time are declined except end-of-life-care needs.
- Only request if housebound or too ill to attend.
Sick / fit note
- Seven days or less usually means self-certification.
- More than seven days: fill out the request form, phone or visit from 10am to 6pm.
- Hospital doctors should issue fit notes for hospital treatment.
Closed or urgent?
- If closed and urgent but not life-threatening, use NHS 111.
- NHS 111 online is for people aged 5 and over; call 111 for children under 5.
- For medical or mental-health emergency, call 999.
Donnington Medical Practice Contact, Address and Hours
The official pages show two useful access layers: public opening hours and the wider online/phone request window. This table separates them so users do not confuse the surgery door hours with online-request hours.
| Need | Official public detail | Patient note |
|---|---|---|
| Address | Health Centre, Wrekin Drive, Donnington, Telford, Shropshire, TF2 8EA | Use this exact address for maps, CQC/NHS checks and travel. |
| Phone | 01952 605252 | Main surgery number for appointment support, reception and non-digital access. |
| Contact-page opening hours | Monday-Friday 8:30am-6:00pm; Saturday/Sunday closed. | Best simple public-opening reference. |
| Appointment access window | Online request, phone and in-person appointment contact are listed Monday-Friday 8:00am-6:30pm. | Early 8:00-8:30 and late 6:00-6:30 phone lines are managed by HeathHero. |
| Practice info wording | General practice open 8:30am-6:00pm; online access open 8:00am-6:30pm Monday-Friday. | This explains why different official pages show different access wording. |
| Out of hours | NHS 111; emergencies 999. | Use urgent-care routes if the surgery is closed and the problem cannot wait. |
| Call recording | Appointment page says all calls are recorded for training and monitoring. | Keep calls clear and focused on the request. |
NHS GP Appointments at Donnington Medical Practice
The official appointment page asks patients to use the online request form wherever possible. Friends and family can complete the form on a patient’s behalf, but consent is required.
Start online if suitable
Use the practice’s Accurx online request form on the website or NHS App, Monday to Friday from 8:00am to 6:30pm. The practice says it responds the same day.
Phone or visit if you cannot use the form
Reception will ask for the same information so they can complete the request properly and route you to the right clinician.
For routine appointments in the next 14 days
Use Patient Access, the online request form, NHS App/NHS account, or phone the practice during the listed appointment access hours.
Choose the right consultation format
The practice may offer phone, face-to-face, video or text consultation depending on the issue and the most suitable clinician.
Mention access needs early
Tell the practice if you prefer a specific doctor/nurse, need an interpreter, need a phone/video/face-to-face route, or have access or communication needs.
Cancel or reschedule early
Use NHS account/NHS App, Patient Access or phone. If rescheduling, contact the surgery at least 30 minutes before the appointment time.
Online Requests, Accurx and Consent
The homepage says online consultation is live from 01/10/2025 and asks patients to click “Submit a new request” for all non-urgent medical and admin requests.
| Online route | Official rule | What users should do |
|---|---|---|
| Accurx patient request | Used for appointment requests and non-urgent medical/admin requests. | Give symptoms, duration, medication, urgency and contact details. |
| Same-day response | The appointment page says the practice will respond the same day. | Do not use it for 999-level emergencies. |
| Someone else completing the form | The homepage says patient consent is required if completing a form for someone else. | Confirm consent before submitting. |
| No digital access | Reception can request the same information and complete the process on your behalf. | Phone or visit rather than giving up. |
| NHS App | The homepage says NHS App can check symptoms, get advice, book appointments, order repeat prescriptions and view GP records. | Use NHS App where you are confident and registered. |
Extended Access Appointments
Donnington operates extended access as part of a Primary Care Network with other practices. These are pre-bookable routine appointments, not emergency walk-in sessions.
Evenings
Monday and Wednesday evenings between 6:30pm and 8:00pm.
Saturday site
Saturday appointments are listed as 9:00am to 5:00pm at Muxton Surgery.
How to request
At present, extended access requests must be made by telephone or face-to-face at reception. Online booking is not currently available for these appointments.
Home Visits: Before 10:30am Rule
Call before 10:30am
If you need a home visit, phone reception before 10:30am on the day. The official page says requests after this time will be declined, except end-of-life-care needs.
Who can request
Home visits are for patients who are housebound or too ill to visit the practice. A clinician decides whether a visit is needed and how urgent it is.
Community support
The appointment page notes community nurse visits can happen after GP referral, and health visitors may visit if you recently had a baby or are newly registered with a child under five.
Repeat Prescriptions: NHS App, Patient Access or Written Slip
The prescription page is clear: repeat prescription requests are not taken by phone or email. Use accepted online/written routes instead.
| Prescription task | Official detail | Patient action |
|---|---|---|
| NHS App / NHS account | Listed as one of the easiest ways to order repeats. | Select only the medicines and doses you still need. |
| Patient Access | Listed as an online GP system for repeat prescriptions. | Use your account to choose repeat items. |
| Written request | Written slips are available at reception and can be placed in the main foyer post box. | Use a clear written request if online is not suitable. |
| Phone / email requests | The practice does not take repeat prescription requests over the phone or by email. | Do not call reception for ordinary repeat ordering. |
| Processing time | The practice aims to process requests within 48 hours. | Order before you run out; you can order up to 7 days in advance. |
| Nominated pharmacy | You need to choose a pharmacy to collect your prescription from and can change it later. | Check nominated pharmacy before ordering. |
| Medication questions | Local pharmacists can answer many medicine questions. For GP surgery prescription queries, phone the pharmacist after 10am on 01952 605252 or submit a non-urgent online query. | Use pharmacy first for general medicine advice where appropriate. |
Sick / Fit Notes
Donnington’s fit-note page gives two very practical rules: self-certify for short sickness, and ask the hospital team for hospital-related fit notes.
| Situation | Official guidance | What to do |
|---|---|---|
| Off sick 7 days or less | Your employer should not ask for medical evidence; self-certification usually applies. | Use employer self-certification process when you return to work. |
| Off sick more than 7 days | Fill out a sick-note request form, or phone/visit the surgery from 10am to 6pm. | Prepare start date, end date, reason and employer requirement. |
| Hospital treatment, surgery or fracture | The hospital doctor treating you should provide the fit note before you leave. | Ask the hospital team before discharge or contact PALS if there is a problem. |
| Hospital says “GP must do it” | The practice page says that is false where the hospital clinician treated you and should issue the note. | Go back to the hospital team for the correct note. |
| Routine paperwork only | Do not use emergency appointment routes just for paperwork. | Use the form/phone/visit route. |
New Patient Registration
The official registration page says Donnington accepts new patients who live in the practice area. The main area is North East Telford, especially Donnington, Trench, Muxton, Wrockwardine Wood and St. Georges.
Catchment first
Use the official map/postcode checker to see whether your address is inside the practice area.
How to register
Patients can attend the Medical Practice during surgery hours and complete a registration form. The official page also provides a pre-registration/request route.
First visit signature
The official page says you will be asked to sign the form on your first visit to confirm the details are correct.
Children under 16
Children under 16 need to be registered by their parent or guardian.
Medication safety
Keep enough regular medicine while registration and record transfer are completed.
Best practical step
Check boundary first, then use the official registration request route rather than a third-party form.
Access, Parking and Facilities
The contact page gives unusually useful access details. Add this before a visit if mobility, hearing, language or parking support matters.
| Access need | Officially listed detail | Patient note |
|---|---|---|
| Parking | Parking is free at the surgery; car parking, cycle parking and disabled parking are listed. | Check local conditions before travel. |
| Wheelchair / step-free | Step-free access and wheelchair access are listed. | Tell reception if you need specific help. |
| Disabled facilities | Disabled WC, disabled parking and disabled patient facilities are listed. | Useful for mobility or carer planning. |
| Lift / ramp | The contact page lists elevators and notes car park space, ramp, toilet and lift. | Ask before travelling if you must avoid stairs. |
| Communication support | Braille translation, language translation, induction loop and signing service are listed. | Ask early so support can be arranged. |
CQC and Official Registration Context
CQC lists Donnington Medical Practice as a GP/doctors service in Telford and Wrekin with overall rating Good. Use CQC for regulatory context, and the practice website for live appointment and patient-process details.
CQC rating
Overall: Good.
Type of service
CQC registration information lists Doctors/GPs.
Service specialism
CQC registration page lists services for everyone.
Private / Non-NHS Services
The official site has an “Other Private Services Request Form.” These are not the same as normal NHS appointments, and charges may apply depending on the request.
Examples shown
Private sick note, fitness to travel/participate, passport/driving licence signature, copy of full or small medical records, copy of test results and holiday cancellation form.
Consent and data
The form collects personal and medical details and includes consent wording about data collection and storage.
Fee caution
Ask the practice before assuming private paperwork is free or quick, because non-NHS work may attract charges.
Wrong Donnington Warning: Telford vs Oxford
Search results can show more than one Donnington GP-style result. This article is about Donnington Medical Practice in Telford, not Donnington Medical Partnership in Oxford.
| Name seen in search | Address clue | Use this check |
|---|---|---|
| Donnington Medical Practice | Health Centre, Wrekin Drive, Donnington, Telford, TF2 8EA | This is the target article. |
| Donnington Medical Partnership | 1 Henley Avenue, Oxford, OX4 4DH | Different practice. Do not use Oxford hours or phone for Telford patients. |
Common Donnington Medical Practice Problems and Faster Fixes
| Problem | Use this fix | Avoid this mistake |
|---|---|---|
| Need non-urgent appointment or admin help | Use the Accurx online request form, NHS App, phone or reception support. | Do not call repeatedly just to give the same information if the form is available. |
| Cannot use smartphone or computer | Phone or visit; reception can take the same information and complete the request process. | Do not assume online-first means digital-only. |
| Need repeat prescription | Use NHS App/NHS account, Patient Access or written slip in the foyer post box. | Do not request repeats by phone or email. |
| Need home visit | Phone before 10:30am and give clear clinical details. | Do not leave it until afternoon unless it is end-of-life-care need. |
| Need fit note after hospital treatment | Ask the hospital doctor/team to provide it. | Do not assume it is always the GP’s job after hospital care. |
| Need extended access appointment | Request by phone or face-to-face at reception; online booking is not available for these appointments. | Do not travel to Muxton Surgery without a pre-booked slot. |
Donnington Route Planner
Choose your task and get a practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Online appointment request
I am registered with Donnington Medical Practice. My main problem is ______. It started ______. It is getting better/worse. I take ______. It needs help today / can wait because ______. My best callback number is ______.Prescription query
Medicine name: ______. Dose: ______. I ordered it on ______ by NHS App / Patient Access / written slip. My nominated pharmacy is ______. I have ______ days left.Home visit request
I am requesting a home visit because the patient is housebound / too ill to attend. Symptoms are ______. They started ______. Best callback number is ______.Fit note after hospital
I had hospital treatment / outpatient care for ______ on ______. I need a fit note covering ______. The hospital team has / has not provided one.Safety, Privacy and Medical Disclaimer
Map: Donnington Medical Practice Telford
Use this map for The Health Centre, Wrekin Drive, Donnington, Telford, TF2 8EA. Check live appointment instructions before travelling.
Official Donnington Medical Practice Resources
Use these official links after reading the relevant section above. The article explains the practical rule first; the link is for action.
Related MedicalGroupUK Guides
These verified MedicalGroupUK guides help users compare NHS GP appointment and online-triage routes. Always verify current medical facts on each official surgery website.
Donnington Medical Practice FAQs
Where is Donnington Medical Practice?
Donnington Medical Practice is at The Health Centre, Wrekin Drive, Donnington, Telford, Shropshire, TF2 8EA.
What is the Donnington Medical Practice phone number?
The official phone number is 01952 605252.
What are Donnington Medical Practice opening hours?
The contact page lists Monday to Friday 8:30am to 6:00pm, with Saturday and Sunday closed. The appointment page separately says online, phone and in-person appointment access is available Monday to Friday 8:00am to 6:30pm.
How do I request an appointment?
Use the online request form through the website or NHS App, Monday to Friday 8:00am to 6:30pm. If you cannot use the form, phone or visit reception and the same information will be requested.
Does Donnington Medical Practice respond to online requests the same day?
The appointment page says the practice will respond the same day to online appointment requests.
Can family or friends complete the form for me?
Yes, but the official homepage says they must have the patient’s consent. Without consent, the form cannot be accepted.
Are calls recorded?
Yes. The appointment page says all calls are recorded for training and monitoring purposes.
What happens if I phone early or late in the day?
The appointment page says phone lines between 8:00am and 8:30am and between 6:00pm and 6:30pm are managed by the out-of-hours service provider HeathHero.
Can I choose phone, face-to-face, video or text?
The appointment page says appointments may be offered by phone, face-to-face at the surgery, video call or text, depending on the issue.
How do I cancel an appointment?
Use your NHS account/NHS App, Patient Access, or phone 01952 605252 during the listed appointment access hours.
How early should I reschedule a GP appointment?
The appointment page says to contact the surgery at least 30 minutes before your scheduled appointment time.
Does Donnington offer extended access?
Yes. Extended access is listed Monday and Wednesday 6:30pm to 8:00pm and Saturday 9:00am to 5:00pm at Muxton Surgery, with pre-bookable appointments only and limited availability.
Can I book extended access online?
No. The appointment page says extended access requests currently must be made by telephone or face-to-face at reception; online booking is not available.
How do I request a home visit?
Phone reception before 10:30am on the day. Requests after this time are declined except end-of-life-care needs.
Who can request a home visit?
Home visits are for patients who are housebound or too ill to visit the practice. A clinician decides whether a visit is needed and how urgent it is.
How do I order repeat prescriptions?
Use your NHS account/NHS App, Patient Access, or submit a written request using the slips and post box in the main foyer.
Can I order repeat prescriptions by phone or email?
No. The prescription page says repeat prescription requests are not taken over the phone or by email.
How long do repeat prescriptions take?
The practice aims to process requests within 48 hours. The official page also lists collection-ready patterns by day ordered.
How far ahead can I order prescriptions?
The prescription page says you can order prescriptions up to 7 days in advance.
Who should I ask about medicine questions?
Local pharmacists can answer many medicine questions. To speak to someone at the surgery about a prescription, phone the pharmacist after 10am on 01952 605252 or submit a non-urgent online query.
How do I request a sick / fit note?
If you have been off sick for more than 7 days, fill out a sick note request form, or phone/visit the surgery from 10am to 6pm.
Do I need a fit note for 7 days or less?
No, usually not. The official page says if you are off sick for 7 days or less your employer should not ask for medical evidence and self-certification usually applies.
Who should issue a fit note after hospital treatment?
The official fit-note page says the hospital doctor treating you should issue the fit note for hospital treatment, surgery, fracture or outpatient care.
Is Donnington Medical Practice accepting new patients?
The official registration page says the practice accepts new patients who reside in the practice area.
Which areas are in the Donnington practice area?
The official page says the area is mainly North East Telford, especially Donnington, Trench, Muxton, Wrockwardine Wood and St. Georges. Use the map and postcode checker to confirm.
How do children under 16 register?
Children under 16 need to be registered by their parent or guardian.
Does Donnington Medical Practice have parking?
Yes. The contact page says parking is free at the surgery and lists car parking, cycle parking and disabled parking.
Does Donnington Medical Practice have disabled access?
Yes. The contact page lists disabled parking, disabled WC, elevators, step-free access, wheelchair access, induction loop, signing service, Braille translation and language translation.
What is Donnington Medical Practice’s CQC rating?
CQC lists Donnington Medical Practice as Overall: Good.
What should I do when the surgery is closed?
Use NHS 111 online or call 111 for urgent non-emergency help. Call 999 in a medical or mental-health emergency where someone is seriously ill or injured and their life is at risk.
Is this the official Donnington Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Donnington Medical Practice, NHS and CQC pages for live forms, current hours and service rules.