Dunelm Three-Site Care Dial
If you searched for Dunelm Medical Practice, the first useful answer is which site and route you need: Bearpark, Gilesgate, Framwellgate Moor, eConsult, SystmOnline, NHS App, prescription box, test-result phone route, registration, NHS 111 or 999.
This guide brings the official Dunelm details into one patient route map, so readers understand what to do before opening an official form or phoning the wrong surgery.
What Do You Need from Dunelm Medical Practice Today?
Use this first. Dunelm has multiple sites and several routes, so the best next step depends on whether you need a same-day clinical problem, routine eConsult, prescription, result, registration form, temporary resident form, complaint, record access or out-of-hours support.
New medical problem
- Use eConsult if suitable and not emergency.
- Call your usual surgery if you need help choosing the route.
- Do not use the portal if there is serious risk to life.
Appointment
- Appointments may be face-to-face, telephone or online.
- Reception can advise the best option for the problem.
- eConsult response is listed before the end of the next working day.
Prescription
- Use NHS App, SystmOnline or paper request box.
- Use name, date of birth and medicine details if paper slip is lost.
- Housebound patients can ask reception for help.
Test results
- Results are usually received 3-5 days after sample, though some take longer.
- Phone after 10:30am.
- Reception can only relay GP comments after review.
Register
- Check you live in the practice area.
- Complete registration and extra information forms.
- Attend a new-patient appointment with a Healthcare Assistant.
Closed or urgent?
- Out of hours: NHS 111.
- Emergency: 999.
- Evening/weekend serious problems may be routed through 111/urgent-care callback.
Dunelm Medical Practice Sites: Bearpark, Gilesgate and Framwellgate Moor
This article treats Dunelm as a multi-site GP practice. Use the correct site phone number for your usual surgery.
| Site | Official address | Phone | Listed weekday opening |
|---|---|---|---|
| Bearpark Surgery | Kelvin House, 1-2 Victor Terrace, Bearpark, Durham, DH7 7DG | 0191 373 2077 | 08:30am to 6:00pm Monday-Friday |
| Gilesgate Medical Centre | Sunderland Road, Durham, DH1 2QQ | 0191 386 4242 | 08:30am to 6:00pm Monday-Friday |
| Framwellgate Moor Medical Centre | 49-50 Front Street, Framwellgate Moor, Durham, DH1 5BL | 0191 386 6044 | 08:30am to 6:00pm Monday-Friday on several official pages; some official snippets/pages also show practice access around 8:00am-6:30pm, so check live notice before travelling. |
Contact, Email Warning and Opening Rules
Use your site phone
Bearpark: 0191 373 2077. Gilesgate: 0191 386 4242. Framwellgate Moor: 0191 386 6044.
Email is not clinical triage
The official contact warning says the email box is not for clinical queries, triage, advice, appointment requests or home visit requests.
Out of hours
Official pages list NHS 111 as out-of-hours route. Call 999 for emergencies.
Appointment Guide: Phone, eConsult, SystmOnline and NHS App
The official FAQ says appointments are delivered face-to-face, over the telephone and online. Reception can advise the best option based on your problem and circumstances.
Choose your usual site
Use Bearpark, Gilesgate or Framwellgate Moor phone number depending on where you are registered or normally seen.
For non-emergency clinical advice
Use eConsult if suitable. The official FAQ says eConsult is confidential and aims for a response before the end of the next working day.
For online access
Use SystmOnline or the NHS App if registered for online access. Dunelm says SystmOnline can support booking appointments, ordering repeat prescriptions and viewing records.
For evening/weekend access
Central Durham extended-hours appointments are listed from 6:30pm to 9:00pm on weekday evenings, Saturday 8:00am-6:00pm and Sunday 8:00am-1:00pm, based at Meadowfield Surgery and Belmont Surgery. They are appointment-only and can be booked through the surgery or NHS 111.
Cancel if you cannot attend
Tell the practice as soon as possible. The official FAQ says non-attendance without notice is classed as DNA and subject to practice policies.
eConsult and New Medical Problems
When to use it
Use eConsult after checking the portal choices if you need to raise concerns with a doctor and it is not an emergency.
Response timing
The FAQ says eConsult gives a response before the end of the next working day.
When not to use it
If in doubt, chest pain or serious risk to life, call 999 immediately and do not wait through the portal.
Repeat Prescriptions: Official Ordering Routes
Dunelm’s FAQ gives practical repeat-prescription routes. The key detail is that lost paper slips can still be replaced by writing your name, date of birth and required medication on paper.
| Route | Official detail | Prepare this |
|---|---|---|
| NHS App | Listed as a route for ordering prescriptions. | NHS login, medicine name, strength and nominated pharmacy. |
| SystmOnline | Listed as an online route requiring username/password from surgery if not already registered. | Ask reception if you do not have access details. |
| Paper prescription box | Put your paper prescription in the prescription box and tick required items. | Check medicine names and doses before posting. |
| Lost paper slip | Write your name, date of birth and what you need to order on a piece of paper. | Use clear handwriting and medication details. |
| Closed surgery | Post the request into the wall post box outside the practice; it will be picked up the next working day. | Avoid last-minute ordering around weekends or holidays. |
| Housebound patient | If housebound and unable to use online ordering, speak to reception for help. | Use the correct site phone number. |
Test Results: 3-5 Days, After 10:30am and GP Comments
Usual timing
Test results are usually received 3-5 days after a sample, though some take longer.
Call after 10:30am
The FAQ asks patients to phone after 10:30am so appointment-request lines are kept freer during the busiest time.
GP review matters
Reception can relay the GP comment after review, but staff are not qualified to comment beyond that.
Online Services: SystmOnline, NHS App and Records
The official online-services page says SystmOnline displays information from your record and allows useful tasks such as booking appointments, ordering repeat prescriptions and viewing your medical record.
SystmOnline
Use SystmOnline if you have access details. If not registered, ask the surgery for username and password/access setup.
NHS App
The NHS App is linked by Dunelm as a useful tool for online services. NHS App access depends on your NHS login and GP connection.
Records and SAR
Dunelm says online access can be a convenient way to view test results and health information. SAR requests require identification, including photo ID.
Register with Dunelm Medical Practice
The official registration page says people living in the practice area can complete registration forms available from receptions and additional information forms for care and treatment.
Practice area first
Check that you live in the practice area before starting registration.
Forms required
Adult/child new patient information, overseas leaflet, Summary Care Record opt-out, child health/school nurse, child records transfer and alcohol questionnaire are listed.
New-patient appointment
After completing forms, the official page says you must attend a new-patient appointment with a Healthcare Assistant, taking around 20 minutes.
Temporary residents
Temporary residents complete a short form so information can be returned to their own doctor. Arrive 10 minutes early to complete forms.
Extra information
Registration checklist, appointments information, Summary Care Record and Electronic Prescription Service documents are available from reception.
Need help?
Call your usual Dunelm site and ask reception which forms apply to you or your child.
Clinics and Services Listed by Dunelm
The official services page lists practice nurse and Healthcare Assistant clinics by appointment only, plus additional clinics and chaperone rights.
| Service group | Official examples | Patient action |
|---|---|---|
| Long-term condition and prevention | Asthma, COPD, coronary heart disease, diabetes, hypertension, NHS Health Check. | Use appointment route; annual detailed checks may be offered for some conditions. |
| Family and reproductive health | Antenatal clinic, postnatal care, child health, child immunisation, cervical cytology, family planning, contraception, HRT and menopause. | Ask reception which clinic/clinician is appropriate. |
| Additional clinics | BP checks, carers health checks, dementia health checks, Depo injections, ear syringing, ECGs, flu clinics, smear tests, spirometry and swabs. | All checks require an appointment; reception will advise. |
| Chaperones | All patients are entitled to have a chaperone for a consultation or examination. | Request this at booking or speak to your GP/nurse. |
Healthcare Team and Attached Staff
Dunelm’s healthcare-team page lists Primary Care Network attached staff, attached mental-health/patient-advisory roles, community midwives, community nurses and health visitors.
PCN attached staff
Roles listed include Transformation Lead, pharmacists, business support and pharmacy technician.
Mental-health support
Attached staff include a GP aligned Community Psychiatric Nurse and First Contact Mental Health Nurse.
Health Visitors
Health Visitors provide confidential services and advice for all age groups. The official page lists 0300 026 3538.
Community midwives
Dunelm says antenatal clinics are held weekly, with clinic times listed on Wednesday at Bearpark, Gilesgate and Framwellgate Moor.
Community nurses
District nursing teams support patients recently discharged from hospital and those needing continuing care at home.
How to access
Contact details for District Nursing Teams are available via each surgery; midwife appointments can be made via reception.
Complaints, Advocacy, SAR and Contact Details
Complaints route
The FAQ says NHS Complaints Procedure aims to resolve issues locally first. If local resolution does not resolve it, patients may have the right to go to the Health Service Ombudsman.
Independent advice
Healthwatch County Durham is listed at 0800 3047039. NE NHS Independent Advocacy Service is listed at 08088 023 000.
Subject Access Request
Dunelm asks SAR users to provide two forms of identification, including one photo ID, and to be specific about date ranges.
Access, Extra Support and Chaperones
Disabled access
The services page says Dunelm has access facilities for people with disabilities and wheelchair users.
Extra support
The patient charter says patients should tell the practice if they need a translator, wheelchair access or extra help.
Chaperone
All patients are entitled to a chaperone for a consultation or examination. Ask at booking or speak to the GP/nurse.
CQC Rating and NHS Context
Overall rating
CQC lists Dunelm Medical Practice as Overall: Good.
Core ratings
CQC lists Safe, Effective, Caring, Responsive and Well-led as Good.
Latest review
CQC says it reviewed available information and data on 6 July 2023 and found no evidence needing reassessment at that stage.
Dunelm Route Planner
Choose your task and get a practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Appointment / new problem script
Hello, I’m registered with Dunelm Medical Practice at ______ site. My main problem is ______. It started ______. It is worse/better today because ______. I take ______. My best callback number is ______.eConsult wording
I need help with ______. I have checked this is not an emergency. Symptoms started ______. I have tried ______. I can be contacted by phone/text/email at ______.Prescription paper note
Name: ______. Date of birth: ______. Medication needed: ______. Dose/strength: ______. Usual pharmacy: ______. Contact number: ______.Test result call
I had a ______ test on ______. I am calling after 10:30am to ask whether the GP has reviewed the result and whether there is a comment or action for me.Map: Dunelm Medical Practice Bearpark
CQC and many official page footers use Bearpark as the main listed Dunelm site. Use this map for Kelvin House, 1-2 Victor Terrace, Bearpark, Durham, DH7 7DG. Check your usual site before travelling.
Official Resources
Use these after reading the relevant section above. This guide explains the detail first; the official link is for action or verification.
Dunelm Medical Practice FAQs
Where is Dunelm Medical Practice?
Dunelm Medical Practice has listed sites at Bearpark Surgery, Gilesgate Medical Centre and Framwellgate Moor Medical Centre. CQC lists the main regulated location at Kelvin House Medical Centre, 1-2 Victor Terrace, Bearpark, Durham, DH7 7DG.
What is Dunelm Medical Practice’s phone number?
Bearpark Surgery is 0191 373 2077, Gilesgate Medical Centre is 0191 386 4242, and Framwellgate Moor Medical Centre is 0191 386 6044.
What are Dunelm Medical Practice opening hours?
Several official pages list Bearpark, Gilesgate and Framwellgate Moor as open 08:30am to 6:00pm Monday-Friday, closed Saturday and Sunday. Some official snippets also show practice-wide contact around 8:00am to 6:30pm, so check the live page or phone before travelling.
What should I do when Dunelm is closed?
Use NHS 111 for urgent non-emergency help when the surgery is closed. Call 999 for emergencies or serious risk to life.
How do I book an appointment?
Call your usual surgery, use eConsult where suitable, or use SystmOnline/NHS App if you have online access.
Can appointments be telephone or online?
Yes. Dunelm’s FAQ says appointments are delivered face-to-face, over the telephone and online, and reception can advise the best option.
What is the eConsult response time?
The official FAQ says the eConsult link lets patients complete a confidential online form to receive a response before the end of the next working day.
Can I walk into the surgery without an appointment?
The official FAQ says not to come to the surgery unless you have an appointment.
Does Dunelm offer evening and weekend appointments?
The official FAQ says Central Durham GPs offer extra appointments from 6:30pm to 9:00pm on weekday evenings, Saturday 8:00am to 6:00pm and Sunday 8:00am to 1:00pm, by appointment only at Meadowfield Surgery and Belmont Surgery. Book through your surgery or 111.
How do I cancel a Dunelm appointment?
Tell the practice as soon as possible or use the official cancellation link. The FAQ says missed appointments without notice are classed as Did Not Attend and subject to practice policies.
How do I order repeat prescriptions?
Use the NHS App, SystmOnline, the paper prescription box, or the outside wall post box when the surgery is closed. If the paper slip is lost, write your name, date of birth and medication needed.
Can housebound patients get help with prescriptions?
Yes. The FAQ says if you are housebound and unable to use online ordering services, speak to reception for help.
How long do Dunelm test results take?
The FAQ says test results are usually received 3-5 days after a sample, though some take longer.
When should I call for test results?
Call after 10:30am. Dunelm says this keeps phone lines freer for patients requesting appointments during the busiest time.
Can reception explain my test results?
Reception staff are not qualified to comment on results unless the GP has reviewed them and added a comment. They can relay the GP’s comment.
How do I register with Dunelm Medical Practice?
If you live in the practice area, complete registration forms available from reception and the additional information forms listed on the registration page. You will need a new-patient appointment with a Healthcare Assistant.
How long is the new-patient appointment?
The official registration page says the appointment with a Healthcare Assistant takes around 20 minutes.
Can temporary residents use Dunelm?
Yes. Dunelm says temporary residents fill out a short form so information can be returned to their own doctor and should arrive 10 minutes early to complete forms.
What online services does Dunelm use?
Dunelm lists SystmOnline and the NHS App. The online-services page says SystmOnline can support appointment booking, repeat prescriptions and medical-record viewing.
Does Dunelm provide disabled access?
The services page says Dunelm has access facilities for people with disabilities and wheelchair users.
Can I request a chaperone?
Yes. The services page says all patients are entitled to have a chaperone for any consultation or examination.
What clinics does Dunelm run?
Official services include antenatal care, asthma, COPD, cervical cytology, child health, child immunisation, CHD, diabetes, family planning, HRT/menopause, hypertension, minor surgery joint injections, NHS Health Checks, smoking cessation, travel health and well-person checks.
Who can help with health visitor queries?
The healthcare-team page lists the Health Visitor number as 0300 026 3538.
How do I complain?
Dunelm’s FAQ says NHS Complaints Procedure aims to resolve issues locally. Independent advice is listed through Healthwatch County Durham and NE NHS Independent Advocacy Service.
What is Dunelm Medical Practice’s CQC rating?
CQC lists Dunelm Medical Practice as Overall: Good, with Safe, Effective, Caring, Responsive and Well-led all Good.
Is this the official Dunelm Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Dunelm, NHS and CQC links for live forms, current notices and regulated details.