Coachmans Patient Route Wheel
If you are trying to contact Coachmans Medical Practice, the useful answer is not just the phone number. You need to know whether to use the request form, phone, reception, NHS App, SystmOnline, prescription email, pharmacy, Minor Injury Unit, NHS 111 or 999.
This guide pulls the important public details from the official practice website into one practical page first, then gives official links only when you are ready to act.
About Coachmans Medical Practice
Coachmans Medical Practice is a Crawley GP surgery. The official website is useful, but many patients need the route explained first: urgent request, routine request, home visit, blood test, prescription, sick note, registration, online services, pharmacy, Minor Injury Unit, NHS 111 or 999.
Main practice
Coachmans Medical Practice, Lansbury Road, Broadfield, Crawley, West Sussex, RH11 9JA.
Phone
Call 01293 583320 for reception, appointment support, prescription access help and home-visit requests.
Best route
Use the correct patient task route first, because the practice uses online triage and signposting to the most suitable clinician.
What Do You Need from Coachmans Medical Practice Today?
Start here. The official website has different routes for urgent appointments, routine requests, prescriptions, sick notes, blood tests and registration.
Urgent appointment
- For today or tomorrow, use phone, website request form or reception.
- Website form runs 8am-6:30pm Monday-Friday.
- Phone line route is listed 8:30am-6:30pm Monday-Friday.
Routine request
- Use the “Get help for any health problem” form.
- Requests are assessed and assigned to the best person.
- Routine appointment request window is for the next 7 days.
Repeat prescription
- Use NHS account, SystmOnline, paper form, prescription email or request form.
- Phone requests are not taken unless over 65 or registered housebound.
- Pharmacy collection is usually 3-5 working days after ordering.
Blood test
- Surgery blood-test appointments are listed Monday-Friday 08:30-12:10 if GP recommended.
- Hospital blood tests now require booked appointments.
- Helpdesk for hospital booking access: 03006 134117.
Sick / fit note
- More than 7 days: use online sick certificate route.
- 7 days or less: employer should not ask for medical evidence.
- Use self-certification for shorter absence.
Closed or unsafe?
- Closed and need medical help now: NHS 111 online or call 111.
- Child under 5: call 111.
- Life-threatening emergency: call 999.
Coachmans Phone, Address and Opening Hours
| Need | Official detail | Practical patient use |
|---|---|---|
| Address | Lansbury Road, Broadfield, Crawley, West Sussex, RH11 9JA | Use this exact address for map and travel planning. |
| Phone | 01293 583320 | Use for appointment support, home visits, reception help and access issues. |
| Opening hours | Monday-Friday 8:00am-6:30pm; Saturday closed; Sunday closed. | Use NHS 111 outside hours if urgent and not emergency. |
| Urgent request phone line | Monday-Friday 8:30am-6:30pm. | For urgent today/tomorrow requests where phone is the best route. |
| Website request form | Monday-Friday 8:00am-6:30pm. | For urgent today/tomorrow and routine next-7-days requests where suitable. |
| Reception visit | Urgent route listed Monday-Friday 8:00am-6:00pm. | Use if you cannot complete the online route or need in-person help. |
Appointments: Urgent, Routine and Consultation Type
Coachmans uses a triage-style request process. The aim is not just to “book a GP slot”; it is to send your request to the most suitable doctor, nurse, pharmacist or other team member.
For urgent today/tomorrow problems
Phone 01293 583320 from 8:30am-6:30pm, use the website request form from 8am-6:30pm, or visit reception from 8am-6pm on weekdays.
For routine problems in the next 7 days
Use the “request an appointment” or “Get help for any health problem” form, phone, visit reception, or use NHS account/NHS App for screening test or vaccination booking where available.
Give the reason clearly
The practice asks what you need help with so it can choose the most suitable doctor, nurse or health professional.
Be ready for flexible consultation
The practice may offer phone, face-to-face, video, text or email consultation depending on the request.
Tell the practice about access needs
Say if you prefer a specific clinician, need phone/face-to-face/video/text/email, need an interpreter, or have access or communication needs.
SystmConnect / “Get Help” Form: What Happens After You Submit
The official appointment page explains why the form matters: it gives the GP team details about your symptoms and helps the practice triage requests by severity.
Form goes to dashboard
Your request goes to an internal practice dashboard where the team can view and filter requests.
Right team member
The request may be passed to a pharmacist, nurse, doctor or another member of the team.
Reply route
The practice replies through the online system. You may get an email with a link to view the response.
Possible outcomes
You may be asked for more information, offered phone/video consultation, asked to attend face-to-face, or given a simple response for test results, sick notes, referrals or prescriptions.
Why forms may close
The official page says clinical online requests may be disabled after the practice reaches the number it can safely handle that day.
Out of hours
If clinical forms are unavailable out of hours and you need medical help now, use NHS 111.
Cancel, Change and Home Visits
| Need | Official detail | Action |
|---|---|---|
| Cancel appointment | Use NHS account/NHS App, SystmOnline, phone 01293 583320, or reply CANCEL to your appointment reminder text. | Cancel early so the slot can be used by another patient. |
| Change appointment | Use the same online/phone routes shown by the practice. | Prepare appointment date, time and reason for change. |
| Home visit | If housebound and needing an appointment, the practice will do a home visit and phone first to understand what is needed. | Phone as soon after 08:30am as possible. |
| Emergency | Home-visit route is not for life-threatening emergency. | Use 999 if seriously ill, injured, or life is at risk. |
Blood Tests: Surgery and Hospital Booking Rules
Blood-test rules changed for nearby hospitals, so this section is important before travelling.
| Blood-test route | Official detail | Practical step |
|---|---|---|
| At Coachmans surgery | If the GP recommended a blood test, the surgery offers appointments Monday-Friday between 08:30 and 12:10. | Speak to reception to book with the surgery team. |
| Hospital blood tests | Crawley, Horsham and East Surrey hospital blood-test services moved to appointment-only booking after the published transition period. | Use the hospital booking link only when a healthcare professional has requested the blood test. |
| Hospital booking helpdesk | Patients unable to access online booking can call 03006 134117 Monday-Friday 8am-8pm. | Use helpdesk if Swiftqueue online booking is difficult. |
| Do not guess | The blood test must be requested by a healthcare professional. | Do not book random tests without instruction from a clinician. |
Repeat Prescriptions: NHS App, SystmOnline, Email and Paper Form
Coachmans gives several repeat-prescription routes, but the phone rule matters: repeat requests are not taken over the phone unless the patient is over 65 or registered housebound.
| Prescription need | Official detail | Prepare this |
|---|---|---|
| NHS account / NHS App | Listed as one of the easiest ways to order repeat prescriptions. | NHS login and nominated pharmacy. |
| SystmOnline | GP online system route is listed. | Online-services login details. |
| Paper form | Bring the paper form to the surgery Monday-Friday from 8:30am to 6:00pm. | Medication name, strength and dose. |
| Email route | sxicb-wsx.coachmans.prescription@nhs.net is listed for medication requests. | Use for prescription requests, not urgent symptoms. |
| Online request form | The prescription page includes a medication request form. | Enter each medication and strength clearly. |
| Phone exception | Phone repeat requests are not taken unless the patient is over 65 or registered housebound. | Use another route unless you fall under the exception. |
| Collection timing | Prescription is usually available from pharmacy 3-5 working days after ordering. | Order early before weekends, holidays or travel. |
| Nominated pharmacy | You need to choose a pharmacy. This can be changed in the app, at the GP practice or at a pharmacy that accepts repeat prescriptions. | Check your pharmacy before ordering. |
| Old medicines | Take old medicine to the pharmacy or bring it to the surgery. Do not bin or flush it. | Return unused medicines safely. |
Sick / Fit Notes: 7-Day Rule
7 days or less
If you are off work sick for 7 days or less, your employer should not ask for medical evidence. Use self-certification when you return to work.
More than 7 days
Use the online request route to apply for a sick certificate if you have been off sick for more than 7 days.
Do not use emergency route
A fit note request is not an emergency. Use the official form unless your symptoms themselves are urgent.
Register with Coachmans Medical Practice
The official registration page says Coachmans uses the NHS “Register with a GP” online service, and paper forms are still available at reception.
Online registration
Complete the online form to start registration with Coachmans Medical Practice.
No ID barrier
The official page says you do not need proof of address, immigration status, ID or NHS number to register.
Catchment rule
You must have a Broadfield address to register with Coachmans.
Children
Children under 16 need to be registered by a parent or guardian. Parents or guardians must also be registered with the practice.
Temporary patient
If away from home, you can register as a temporary patient for up to 3 months by visiting the surgery and completing the form.
Change of address
Tell the surgery if you move house, change phone number or change email address. If outside catchment, you may be asked to register nearer home.
NHS App, SystmConnect and SystmOnline
Coachmans lists NHS App, SystmConnect and SystmOnline as online routes. Use the NHS App for common NHS tasks, and SystmOnline for GP online services once registered.
| Online route | Officially listed uses | How to start |
|---|---|---|
| NHS App | Health advice, repeat prescriptions, referrals, GP health record and more. | Use NHS login. Patient Access users can continue using Patient Access as well. |
| SystmConnect | Online consultation / request route. | Use for appropriate online requests from the practice website. |
| SystmOnline | Book/check/cancel appointments, order repeat prescriptions, see parts of health record and GP communications with other services. | Contact surgery by phone or in person, verify identity, secure username/password, then register/login. |
| Access problems | The practice still allows phone or in-person contact. | Use phone/reception if online access is difficult. |
Nearby Minor Injury Units Listed by the Practice
The contact page lists nearby Minor Injury Unit options. Use these only when your issue fits a minor-injury route; use 999 for emergency symptoms.
Crawley Hospital
West Green Drive, Crawley, RH11 7DH. Tel: 0129 360 0300. Listed opening: 8:00am to 8:00pm.
Queen Victoria Hospital
Holtye Road, East Grinstead, RH19 3DZ. Tel: 0134 241 4000. Listed opening: 8:00am to 8:00pm.
Accessibility, Hearing Loop and Parking
Wheelchair access
The contact page says patient areas including reception, waiting room, consulting rooms and disabled toilet have wheelchair access.
Hearing loop
A hearing loop is listed at the front reception desk.
Disabled parking
Designated disabled parking spaces are listed in the car park.
CQC and Quality Context
CQC should be used for quality history, not live appointment rules. For current forms, hours and patient tasks, use the Coachmans website.
Overall rating
CQC lists Coachmans Medical Practice as Overall: Good.
Latest inspection / review
CQC lists latest inspection on 10 January 2018, report published 3 April 2018, and review of available information on 6 July 2023.
Service type
CQC registration information lists service type as Doctors/GPs and specialism as services for everyone.
Items Not Clearly Published on the Official Coachmans Website
To avoid invented medical content, unsupported items are kept short and clear.
| User search | Official website status | Best action |
|---|---|---|
| Named doctor list | A current public doctor-name roster was not clearly found on the official pages checked. | Ask reception if you need a specific clinician or named GP information. |
| MyChart / Share Everywhere / Pay as Guest | Information not publicly provided by the official website. | Use NHS App, SystmConnect and SystmOnline where listed. |
| Private insurance list | Information not publicly provided by the official website. | Ask the practice if a non-NHS/private paperwork question applies. |
| Hospital departments | Coachmans is a GP surgery, not a hospital department directory. | Use GP referral, NHS 111, Minor Injury Unit or emergency route depending on need. |
Coachmans Route Planner
Choose your task and get a practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Online request form
I am registered with Coachmans Medical Practice. My main problem is ______. It started ______. It is getting better/worse. I take ______. I am worried because ______. I can be contacted at ______.Prescription request
Medicine name: ______. Strength: ______. Dose: ______. I have ______ days left. My nominated pharmacy is ______. Date of birth: ______.Blood test booking
A healthcare professional asked me to book a blood test. I would like to book at the surgery / hospital. My availability is ______. My callback number is ______.Home visit request
I am housebound and need an appointment. The reason I cannot attend the surgery is ______. Symptoms started ______. Best phone number is ______.Safety, Privacy and Medical Disclaimer
Map: Coachmans Medical Practice Crawley
Use this map for Lansbury Road, Broadfield, Crawley, RH11 9JA. Check live details before travelling if you need disabled parking, hearing loop support or a specific appointment route.
Official Resources
Use these after reading the relevant section above. The article explains the useful detail first; the official link is for live action.
Related MedicalGroupUK Guides
These internal links help users compare GP access patterns such as online triage, prescriptions, registration and appointment routing.
Coachmans Medical Practice FAQs
Where is Coachmans Medical Practice?
The official contact page lists Coachmans Medical Practice at Lansbury Road, Broadfield, Crawley, West Sussex, RH11 9JA.
What is the Coachmans Medical Practice phone number?
The official phone number is 01293 583320.
What are Coachmans Medical Practice opening hours?
The official contact page lists Monday to Friday 8:00am to 6:30pm, with Saturday and Sunday closed.
How do I request an urgent appointment?
For an urgent appointment today or tomorrow, the official appointment page says you can phone 01293 583320 from 8:30am to 6:30pm Monday-Friday, use the request form from 8:00am to 6:30pm Monday-Friday, or visit reception from 8:00am to 6:00pm.
How do I request a routine appointment?
Use the “Get help for any health problem” form, phone, visit reception, or use NHS account/NHS App for screening test or vaccination booking where available. Routine requests are for the next 7 days.
What is SystmConnect at Coachmans?
SystmConnect is the online consultation/request route listed by Coachmans. Requests go to a practice dashboard and are reviewed by the team.
What happens after I submit the online form?
The request goes to the practice dashboard, is reviewed and passed to the most appropriate team member. The practice may reply through the online system, ask for more information, offer phone/video consultation or ask you to attend.
Why are online request forms sometimes unavailable?
The official appointment page says some practices disable clinical requests once they reach the number of submissions they can safely handle that day.
Can I still phone Coachmans for an appointment?
Yes. The official appointment page lists phone and reception routes, although patients may be directed to the website when online triage is quicker.
How do I cancel an appointment?
You can use NHS account/NHS App, SystmOnline, phone 01293 583320 during the listed weekday phone window, or reply CANCEL to your appointment reminder text.
How do I request a home visit?
If you are housebound and need an appointment, Coachmans says it will do a home visit and phone first to understand what you need. It is helpful to phone as soon after 08:30am as possible.
How do I book a blood test at the surgery?
If the GP has recommended a blood test, the surgery offers blood-test appointments Monday to Friday between 08:30 and 12:10. Speak to reception to book.
Do hospital blood tests need booking?
Yes. The official appointment page and news update say Crawley, Horsham and East Surrey hospital blood-test services moved to appointment-only booking after the published transition period.
What is the hospital blood-test helpdesk number?
Patients unable to access the online hospital blood-test booking system can call 03006 134117 Monday to Friday from 8am to 8pm.
How do I order repeat prescriptions?
Use NHS account/NHS App, SystmOnline, paper form at surgery, prescription email, or the online request form.
Can I order repeat prescriptions by phone?
The official prescription page says repeat prescription requests are not taken by phone unless the patient is over 65 or registered housebound.
What prescription email does Coachmans list?
The official prescription page lists sxicb-wsx.coachmans.prescription@nhs.net for medication requests.
How long do prescriptions take?
The prescription page says you can usually collect your prescription from the pharmacy 3 to 5 working days after ordering.
What pharmacies are listed locally?
The prescription page lists local pharmacies including Kamsons Pharmacy at 12-14 Broadfield Barton RH11 9BA, Kamsons Pharmacy at 139 Brighton Road RH10 6TE, Manning Pharmacy at 9 Dorsten Square RH11 8XW, and Kamsons Pharmacy at 9 Tilgate Parade RH10 5EQ.
How do I request a sick note?
If you have been off sick for more than 7 days, use the online sick certificate request route. If off sick for 7 days or less, use self-certification.
How do I register with Coachmans Medical Practice?
Use the NHS Register with a GP online service or ask at reception for paper forms.
Do I need ID or proof of address to register?
The official registration page says you do not need proof of address, immigration status, ID or an NHS number to register.
What catchment area does Coachmans require?
The official registration page says you must have a Broadfield address to register with Coachmans Medical Practice.
Can I register as a temporary patient?
If you are away from home, you can register as a temporary patient for up to three months by visiting the surgery and completing the form.
Does Coachmans support the NHS App?
Yes. The online services page says patients can use the NHS App for health advice, repeat prescriptions, hospital referrals, GP health record and more.
How do I register for SystmOnline?
The online services page says to contact the surgery by phone or in person, verify your identity, get username and password, then enter the registration details in SystmOnline.
Does Coachmans have disabled access?
Yes. The contact page says reception, waiting room, consulting rooms and disabled toilet have wheelchair access.
Does Coachmans have a hearing loop?
Yes. The contact page says a hearing loop is in place at the front reception desk.
Does Coachmans have disabled parking?
Yes. The contact page says designated disabled parking spaces are in the car park.
What is Coachmans Medical Practice CQC rating?
CQC lists Coachmans Medical Practice as Overall: Good.
What should I do when Coachmans is closed?
Use NHS 111 online or call 111 if you need medical help now. Call 111 for a child under 5. Call 999 in a medical or mental health emergency.
Is this the official Coachmans Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Coachmans Medical Practice website for live forms, current hours and service rules.