City Way GP Route Hub
If you searched for City Way Medical Practice, the key question is usually “which route should I use?” This guide separates phone, online requests, prescriptions, test results, fit notes, registration, complaints, out-of-hours help and CQC checks.
The practice news says City Way planned to move from eConsult to Anima on 27 October 2025, so always follow the current live online consultation button on the official site if older eConsult wording still appears.
About City Way Medical Practice
City Way Medical Practice is a Rochester NHS GP surgery. The official site uses the name City Way Medical Practice, while the NHS and CQC profiles also show City Way Surgery. For patients, the useful point is simple: use the official practice website for the live route, the NHS profile for registration status, and CQC for inspection/provider context.
Official practice name
City Way Medical Practice.
Rochester location
65-67 City Way, Rochester, Kent, ME1 2AY.
Best patient route
Choose the task first, then use the official page or contact method that matches that task.
What Do You Need from City Way Medical Practice Today?
Use this before opening a form. It keeps the article practical instead of making you search every official page yourself.
Appointment or GP advice
- Use the current official online request route if available.
- The practice news says eConsult was moving to Anima from 27 October 2025.
- Phone if urgent, unable to use online access, or unsure.
Repeat prescription
- Use online services where possible.
- A City Way prescription leaflet says phone requests are not accepted for safety.
- Allow 3 working days where the leaflet applies.
Fit note / sick note
- Official site has a Fit Notes / Sick Notes route.
- For the first 7 days, self-certification is commonly required.
- Hospital-related absence may need hospital evidence.
Test results
- Official site has a Test Results page.
- Ask only after the expected result time has passed.
- Results normally need privacy checks.
Register / join
- NHS says the surgery is currently accepting new patients.
- Use the official Join The Surgery route.
- Keep current medicines and NHS number ready.
Closed or urgent?
- Out of hours route listed by the practice: 111.
- Emergency: 999.
- Do not wait for email or online forms in an emergency.
City Way Address, Phone, Email and Out-of-Hours Route
| Need | Official detail | Practical use |
|---|---|---|
| Practice address | 65-67 City Way, Rochester, Kent, ME1 2AY | Use this for map, travel and registration checks. |
| Phone | 01634 843 351 | Use for appointment help, access issues and urgent surgery contact during opening routes. |
| citywaymedicalpractice@nhs.net | Use only for appropriate admin/contact purposes; do not use email for emergencies. | |
| Out of hours | 111 | Use NHS 111 when the surgery is closed and the issue is urgent but not life-threatening. |
| CQC profile address | 67 City Way, Rochester, Kent, ME1 2AY | CQC uses this provider-location wording; the practice site shows 65-67 City Way. |
Online Request Update: eConsult to Anima
City Way’s official website still shows an eConsult menu link in some areas, but its practice news says the surgery would move from eConsult to Anima on 27 October 2025. This means users should follow the current live button on the official site rather than relying on old screenshots or old search snippets.
System change
Official news says City Way planned to move from eConsult to Anima on 27 October 2025.
What users should do
Open the official website, use the current online-consultation button, and avoid bookmarked old eConsult links if the practice has switched.
When to phone
Phone the surgery if the online tool is unavailable, unsuitable, or your problem is urgent and you are unsure which route is safe.
Appointment Guide: What to Prepare Before Contacting City Way
The official site provides an Appointments route and online-consultation access. To avoid delay, send one clear request with enough information for the surgery team to route you safely.
Start from the official appointments page
Do this first because City Way’s online request system has changed from eConsult to Anima according to practice news.
Write one main problem
Use one main symptom or request per submission. Include when it started, what changed today, medicines, allergies and best callback time.
Use phone for urgent uncertainty
If you are unsure whether the online route is safe, phone the surgery or use NHS 111/999 as appropriate.
Keep appointment details ready
Prepare name, date of birth, best contact number, availability and whether you need reasonable adjustments.
Cancel if you cannot attend
Use the method provided by the practice so the slot can be offered to another patient.
Repeat Prescriptions: What the City Way Leaflet Says
A City Way prescription leaflet says prescription requests are not taken over the telephone for patient safety and the practice aims to issue prescription requests within 3 working days. Because leaflets can change, check the current official prescription page before acting.
| Prescription route | What the official material says | Patient tip |
|---|---|---|
| Patient Access / online | The leaflet says Patient Access is the preferred method for requesting prescriptions. | Use online access where available so you can track issued medicines. |
| Paper request form | The leaflet mentions prescription request forms in the waiting room. | Check if this route is still accepted before travelling. |
| Right-hand repeat slip | The leaflet says you can tick the right-hand side of your prescription request. | Only tick what you need to avoid waste. |
| Pharmacy nomination | The leaflet says you can nominate a pharmacy, but timing starts when the surgery receives the request. | Do not count from when you ask the pharmacy; count from surgery receipt. |
| Phone request | The leaflet says prescription requests cannot be taken over the telephone for patient safety. | Use the correct prescription route instead of calling for routine repeats. |
| Forgot to request on time | The leaflet mentions contacting the practice option/email route if this happens. | Give medicine name, dose, days left and pharmacy. |
Fit Notes / Sick Notes
The official website has a Fit Notes / Sick Notes route. A City Way COVID-era fit-note document also explains that medical evidence is not required by law for the first 7 days of sickness, and employees can self-certify. Use the current fit-note page for live practice instructions.
| Situation | What to do | Important note |
|---|---|---|
| Off sick 7 days or less | Self-certify where appropriate. | Employer may use its own form. |
| Off sick more than 7 days | Use the official City Way fit-note route. | Give reason, dates and whether you were seen by hospital or GP. |
| COVID or isolation-style absence | Check current NHS/GOV guidance. | Old COVID-specific documents may not reflect current rules. |
| Hospital treatment | Ask the hospital doctor if hospital is managing the condition. | Do not assume the GP is always the correct issuer. |
Test Results: How to Ask Without Delay
The official website has a Test Results page. If the page does not publish a specific timing for your test type, do not guess; contact the practice after the expected laboratory/reporting time or use the official results route.
Prepare test type
Blood test, urine test, scan, x-ray or other investigation.
Prepare date
Say when and where the test was done.
Privacy
Results are normally discussed with the patient or authorised person.
Worse symptoms?
Do not wait for results if symptoms become urgent; use phone, NHS 111 or 999.
Join the Surgery / New Patient Registration
NHS lists City Way Surgery as currently accepting new patients. Use the official Join The Surgery page for the current registration process and eligibility checks.
NHS status
NHS says this GP surgery is currently accepting new patients.
Prepare details
Keep NHS number, previous GP details, address, contact number and current medicines ready.
Medicine safety
Do not run out of regular medicines during a GP transfer. Arrange repeats before switching if needed.
Doctors, Staff and Team Page
The official site includes an Our Team page. Older official documents mention names such as Drs Colbert, Shastri, Chelliah, Apostolova, Shirani and Koledoye, but staff can change. Use the live team page for current names and roles.
Live team check
Use the official Our Team page before naming a GP or asking for a specific clinician.
Open team pageRight clinician
The best person may be a GP, nurse, pharmacist, care navigator or another healthcare professional.
Do not rely on old PDFs
PDF leaflets are useful for policy detail but may not always show the current staff list.
CQC and NHS Profile: What Matters
NHS profile
NHS lists City Way Surgery at 65-67 City Way, Rochester, Kent, ME1 2AY and says it is currently accepting new patients.
CQC provider page
CQC lists City Way Surgery at 67 City Way, Rochester, Kent, ME1 2AY with telephone 01634 843351.
Current check note
CQC says it is carrying out checks on locations registered by this provider and will publish reports when complete.
Privacy, Records and Data Sharing
A City Way privacy notice explains that the practice keeps information about who you are, where you live, your health problems, diagnoses, appointments, referrals, tests, treatments and outcomes. It also explains that information may be shared with relevant healthcare providers where necessary for direct care.
Use official channels
Send personal health information only through official NHS/practice routes.
Subject access
City Way has a subject access request policy for personal information and health records.
Data sharing
Information may be shared for direct care when needed, according to the privacy notice.
Complaints Procedure
The official website includes a Complaints Procedure page. Use complaints for service concerns, not for urgent symptoms or emergencies.
Use correct purpose
Complaints are for concerns about care or service experience, not medical emergencies.
Prepare facts
Include date, what happened, who was involved if known, and what outcome you want.
Official route
Use the City Way Complaints Procedure page for current instructions.
Open complaints pageDetails Not Clearly Published on the Official City Way Website
To avoid invented medical information, this article keeps unsupported items short and clear.
| User search | Official public information found | Best action |
|---|---|---|
| Hospital departments | City Way is a GP surgery; hospital-style departments are not publicly listed as City Way services. | Use GP referral/NHS hospital route where relevant. |
| MyChart / Share Everywhere | Not publicly provided by the official website. | Use NHS/practice online access routes if available. |
| Private insurance list | Not publicly provided by the official website. | Contact the surgery only for a specific admin/private-fee question. |
| Parking and accessibility details | Not clearly extracted from the official public pages checked. | Phone before travelling if access or parking is important. |
| Exact full opening-hours table | The official page has Times and Out of Hours, but the extracted public snippet did not provide a reliable full table. | Check the official Times and Out of Hours page before travelling. |
City Way Route Planner
Choose your task and get a practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Appointment request
I am registered at City Way Medical Practice. My main problem is ______. It started ______. It is getting better/worse. I take ______. I am worried because ______. I can take a call at ______.Prescription request
Medication name: ______. Dose: ______. I have ______ days left. My nominated pharmacy is ______. I need help because ______.Test result query
I had a ______ test on ______ at ______. I am asking whether the result has been reviewed and whether there is a message for me.Complaint summary
I want to raise a concern about ______ on ______. What happened was ______. The impact was ______. I would like ______ as the next step.Safety, Privacy and Medical Disclaimer
Map: City Way Medical Practice Rochester
Use this map for 65-67 City Way, Rochester, Kent, ME1 2AY. Check live official instructions before travelling.
Official Resources
Use these after reading the relevant section above. The article explains the useful detail first; the links are for action and verification.
Related MedicalGroupUK Guides
No same-site internal links were added here because a fresh verified sitemap match for City Way-related MedicalGroupUK posts was not available during this check.
City Way Medical Practice FAQs
What is City Way Medical Practice?
City Way Medical Practice is an NHS GP surgery in Rochester, Kent. NHS and CQC profiles also use the name City Way Surgery.
Where is City Way Medical Practice?
The official practice website lists City Way Medical Practice at 65-67 City Way, Rochester, Kent, ME1 2AY.
What is the City Way Medical Practice phone number?
The official practice website lists telephone 01634 843 351.
What is the City Way Medical Practice email address?
The official practice website lists citywaymedicalpractice@nhs.net. Do not use ordinary email for emergencies.
What is the out-of-hours number?
The official practice website lists out-of-hours as 111. Use 999 for life-threatening emergencies.
Is City Way Surgery accepting new patients?
The NHS profile says City Way Surgery is currently accepting new patients.
How do I join City Way Medical Practice?
Use the official Join The Surgery page and keep your NHS number, previous GP details, address and medication information ready.
Does City Way use eConsult or Anima?
The official site menu still shows eConsult in some extracted areas, but a City Way practice news item says the surgery would move from eConsult to Anima on 27 October 2025. Use the current live online button on the official site.
How do I request an appointment?
Start from the official Appointments page or current online consultation route. Phone the surgery if the online route is unavailable, unsuitable or urgent.
Can I use online forms for emergencies?
No. Use 999 for life-threatening symptoms and NHS 111 for urgent non-emergency help, especially out of hours.
How do I order repeat prescriptions?
Use the official Prescriptions page. A City Way prescription leaflet says Patient Access is the preferred method and phone prescription requests are not accepted for patient safety.
How long do City Way prescription requests take?
A City Way prescription leaflet says the practice does its utmost to issue prescription requests within 3 working days. Check the current official prescription page before acting.
Can I order repeat prescriptions by phone?
A City Way prescription leaflet says prescription requests cannot be taken over the telephone for patient safety.
What should I prepare for a prescription request?
Prepare medicine name, dose, number of days left, nominated pharmacy and the reason for any urgent request.
How do I request a fit note?
Use the official Fit Notes / Sick Notes page. For the first 7 days of sickness, self-certification is commonly used.
How do I ask for test results?
Use the official Test Results page or surgery contact route. Prepare test type, date, location and whether symptoms are getting worse.
Can someone else ask for my test results?
Results normally require privacy checks and are usually discussed only with the patient or an authorised person.
Who are the doctors at City Way Medical Practice?
The official site has an Our Team page. Older official documents mention names, but staff can change, so use the live team page for current names and roles.
What does CQC say about City Way Surgery?
CQC lists City Way Surgery at 67 City Way, Rochester, Kent, ME1 2AY, phone 01634 843351, and says checks are being carried out on locations registered by this provider.
Does City Way publish hospital departments?
No hospital-style department list was clearly published on the official City Way GP website checked. City Way is a GP surgery.
Does City Way publish MyChart or Share Everywhere?
Information not publicly provided by the official website.
Does City Way publish private insurance information?
Information not publicly provided by the official website.
Does City Way publish parking and accessibility details?
Parking and accessibility details were not clearly extracted from the public pages checked. Phone before travelling if access or parking is important.
Is this the official City Way Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official City Way Medical Practice website, NHS profile and CQC profile for live verification.