Townhill Care Route Hub
If you searched for Townhill Medical Practice Caterham, the confusing part is usually not the address. It is knowing whether to use Rapid Health, the NHS App, phone, a prescription route, test-result request, fit-note form, records access, or NHS 111.
This guide brings the useful public details from the official Modality East Surrey website into one scan-friendly page, then gives the official links only when you are ready to act.
About Townhill Medical Practice
Townhill Medical Practice is shown on the official website as a surgery of Modality East Surrey Medical Practice. For patients, the important point is that Townhill tasks are now handled through the Modality East Surrey website, including appointment requests, prescriptions, results, registration, fit notes, feedback and medical records.
Official surgery name
Townhill Medical Practice.
Practice group
Modality East Surrey Medical Practice.
Best user route
Start with the task you need, then use the correct official form or contact route.
Modality East Surrey Group: Why Users Get Confused
Townhill is one surgery within the Modality East Surrey network. That means some pages are group-wide, so users must check whether the instruction applies to Townhill, the whole group, or another surgery.
| Official surgery listing | Address | Phone | Use this note |
|---|---|---|---|
| Townhill Medical Practice | Guards Avenue, Caterham, Surrey, CR3 5XL | 01883 331900 | This article is about this Caterham surgery. |
| Smallfield Surgery | Wheelers Lane, Smallfield, Horley, Surrey, RH6 9PT | 01342 843822 | Do not confuse this with Townhill phone or location. |
| Horley (Birchwood Practice) | Horley Health Centre, Kings Road, Horley, Surrey, RH6 7DG | 01293 771200 | Separate surgery within the group. |
| Horley (Wayside Practice) | Kings Road, Horley, Surrey, RH6 7AD | 01293 782057 | Separate surgery within the group. |
What Do You Need from Townhill Medical Practice Today?
Use this first. It gives the answer inside the page before sending you to the official action link.
GP appointment
- Use Rapid Health online form when the request is suitable.
- Phone if you cannot use the online form.
- Same-working-day urgent requests use the form during working hours.
Repeat prescription
- Use NHS App/NHS account, online form or registered Voice Connect.
- Paper repeat requests are no longer accepted.
- Ordinary phone ordering is not used for safety.
Test results
- Use online form, phone or in person.
- Online result queries get a response within 5 working days.
- Phone after 2pm.
Fit note
- 7 days or less usually means self-certification.
- More than 7 days can use the fit-note route.
- If hospital is treating you, ask the hospital doctor.
Records / proxy access
- Use NHS App/NHS account for GP records.
- You may need to ask once for access.
- Contact surgery for proxy access.
Closed or urgent?
- Closed and urgent: NHS 111.
- Emergency: 999.
- Home visit: phone surgery before 11am.
Townhill Address, Phone, Online Contact and Hours
| Need | Official detail | Practical patient use |
|---|---|---|
| Address | Guards Avenue, Caterham, Surrey, CR3 5XL | Use this for maps, parking and access planning. |
| Phone | 01883 331900 | Use if you cannot use the online form or need the surgery contact route. |
| Online contact | Official page lists an online form and the NHS App. | Use official pages, not old Townhill-only or directory links. |
| Opening hours | Monday-Friday 8:00am-6:30pm; Saturday closed; Sunday closed. | Use NHS 111 outside hours if urgent and not emergency. |
| Holiday hours | Not separately published on the Townhill surgery page. | Check official notices before travelling around bank holidays. |
How Appointments Work at Townhill Medical Practice
The official appointments page says patients can request an appointment using an online form, by phoning the surgery, or in person. It also advises checking whether a pharmacy or local service can help faster for some conditions.
Start with the right route
Use the Rapid Health online form for suitable medical requests. Phone the surgery if you cannot use the online form.
For urgent same-working-day help
During working hours, complete the online form if the request type is suitable. Outside working hours and bank holidays, contact NHS 111.
For routine appointments
For appointments within the next 7 days or more, the official page says to request an appointment through the online form.
For home visits
If you cannot leave home and need an appointment, phone the surgery before 11am. Do not use the normal Rapid Health route for home visits.
Cancel if you cannot attend
Use the link in the appointment confirmation email so the slot can be offered to another patient.
Rapid Health: What to Know Before You Start
Rapid Health is the online form where registered patients tell the surgery about their condition or symptoms. If an appointment is needed, the patient can choose an appointment time online.
Age rule
The official page says the form can only be used for patients aged 16 years and above.
Email rule
You need an email address linked to your medical record and should use the email held on your record.
One medical need
Rapid Health asks users to get help for one medical need at a time.
When Not to Use Rapid Health
This is one of the most important Townhill details. The official appointment page lists several appointment types that should use another route.
| Request type | Use this route instead | Why |
|---|---|---|
| Home visit | Phone surgery before 11am. | The official appointments page says home visits should be phoned. |
| Interpreter needed | Contact surgery directly. | Interpreter support needs correct arrangement. |
| Nurse appointment | Use phone/contact/admin route. | Examples include blood tests, cervical screening, vaccinations and injections. |
| Annual health check | Use the correct contact/admin route. | Examples include diabetes, high blood pressure, breathing or heart checks. |
| Clinical Pharmacist medication review | Use medication review/contact route. | This is not the same as a GP symptom form. |
| Postnatal or 6-week baby check | Use the correct appointment route. | This needs the correct appointment type. |
| Contraceptive advice / prescriptions | Use the route specified by the practice. | The official page excludes it from Rapid Health appointment use. |
| NHS Health Check or follow-up | Use the relevant contact/admin route. | The official page excludes these request types. |
Official Services Listed on the Modality East Surrey Website
The official services index is broad. This article does not copy it as a plain directory; it groups the most useful patient routes below.
| Service area | Official services shown | What users should do |
|---|---|---|
| Access and appointments | Appointments, contact the surgery online, check a referral. | Use Rapid Health for suitable requests; use admin/contact route for excluded tasks. |
| Medication and records | Order repeat prescription, view medical records, change personal details. | Use NHS App/NHS account, online forms and the surgery contact route. |
| Tests and monitoring | Get test results, submit blood pressure readings. | Use online form where listed; phone after 2pm for test results. |
| Screening and prevention | Cervical screening, bowel cancer screening, vaccination, NHS Health Check. | Use the relevant official service page or contact the surgery. |
| Support topics | Carer support, bereavement, domestic abuse, drug and alcohol issues, mental health, stopping smoking, weight management. | Use official service pages for signposting and support routes. |
| Symptoms / self-help | Coughs and cold symptoms, eye problems, dental problems, muscle and joint pain, self care, pharmacies. | Check pharmacy/self-care route first where appropriate. |
Doctors, Nurses and Staff Directory
The official staff page is group-wide and includes filters by role and by location, including Townhill Medical Practice. It lists roles such as doctors, advanced nurse practitioners, clinical practitioners, health care assistants, nursing team, pharmacists, physician associates and practice staff.
Doctors and named GP
The staff page says every patient has a named GP and can express a preference about the GP they are assigned to.
Wider care team
The directory includes advanced nurse practitioners, clinical practitioners, pharmacists, physician associates, nurses and healthcare assistants.
Best way to check names
Use the official staff directory filters for current role and location. Do not rely on old search snippets for staff names.
Open staff directoryRepeat Prescriptions: NHS App, Online Form and Voice Connect
The official prescription page says if you take medicine regularly you will usually have a repeat prescription, and repeat prescriptions cannot be ordered by ordinary phone request for patient safety.
| Route | Official detail | Prepare this |
|---|---|---|
| NHS App / NHS account | Use your NHS account to order a repeat prescription. | NHS login details and nominated pharmacy. |
| Online form | Use the official online form. | Medication name and dosage. |
| Voice Connect | Register with the practice first. The page says call the surgery and press 1 once registered. | Date of birth, registered phone number and 6-digit PIN. |
| Paper request | Paper repeat prescription requests are no longer accepted. | Use NHS App, online form or Voice Connect. |
| Pharmacy nomination | Electronic prescriptions can be sent to a pharmacy of your choice. | Check your nominated pharmacy before ordering. |
| Medication review | Regular medicines should be checked at least once a year, or sooner if side effects occur. | Side effects, readings, test results or questions. |
| Old medicines | Return old or unused medicines, including inhalers, to a pharmacy. | Do not put medicines in the bin or flush them. |
Test Results: Timing, Privacy and Phone Rule
Examples listed
The official page lists blood tests, urine tests, x-rays and ultrasounds.
Online response
Online result requests receive a response within 5 working days.
Phone after 2pm
The official page asks patients to phone about test results after 2pm.
Privacy
Results are usually given directly to the patient, unless permission or understanding difficulty applies.
Fit Notes and Sick Notes
| Situation | Official detail | Action |
|---|---|---|
| Off sick 7 days or less | You usually do not need a fit note. | Use self-certification where appropriate. |
| Self-certification | Form can include sickness details and start/end dates; dates can include weekends and bank holidays. | Use employer form or GOV.UK form if needed. |
| 7 days or less but wants GP proof | A charge may apply. | Ask reception. |
| More than 7 days | Employer will usually ask for a fit note; no fee for more than 7 days. | Use official fit-note request route. |
| Hospital treatment | Ask the hospital doctor for a fit note. | Do not assume the GP must issue it. |
Medical Records and Proxy Access
The official records page says your GP record includes past conditions, allergies, medication, test results, appointment notes and letters. Hospital, dentist and optician records must be requested from the relevant service.
View GP record
Use NHS App or NHS account. You may need to ask the surgery once for access.
Proxy access
Proxy access allows someone other than the patient to access some GP online services once linked to the patient.
Who may use proxy access?
Parents, family members or carers may use proxy access after being linked. It may allow appointment booking, prescription ordering and possibly record access.
Change Personal Details
The official website says you can change your address, phone number or email address on your medical record.
NHS App / website
You can change your email address and phone number using the NHS App or website.
Online form
You can use an online form to tell the surgery about changes. The page says the record will be updated within 5 working days.
Phone route
Contact the surgery by phone if you need to change your details or someone else’s details.
Register as a Patient
The official registration page says you usually need to live within the practice boundary. Online registration takes around 15 minutes.
Boundary
Check the practice boundary first. Contact the surgery if you are not sure.
NHS number
The form asks for your 10-digit NHS number, found on prescriptions, appointment letters or through the NHS number service.
Medication safety
Keep at least one month’s medication supply because records can take around a month to transfer.
Online time
Online registration takes around 15 minutes.
Paper route
You can download/print the form or get one from the surgery, then email it or drop it at reception.
ID helpful
Examples listed include passport, birth certificate, HC2 certificate, rough sleepers’ identity badge, hostel/accommodation registration or mail forwarding letter.
Parking, Accessibility and Children Facilities
Parking
The official Townhill page lists car parking and disabled parking.
Accessibility
The official page lists disabled toilet, step-free access and wheelchair access.
Children
The official page lists a baby-changing facility.
Feedback, Complaints and Advocacy Help
Use feedback for experience comments and formal complaints for unresolved care concerns. Do not use feedback forms for urgent medical problems.
Surgery feedback
The official page says feedback helps the surgery understand what is working well and less well. You can submit feedback anonymously.
Response target
If you want a response, include your name and contact details. The page says the surgery will get back with an update within 14 working days.
Advocacy contact
Independent complaints advocacy contact listed: 01483 458 111, SMS 07771 108 624, admin@surreyilc.org.uk.
Items Not Clearly Published on the Official Townhill Website
Instead of inventing hospital-style information, this guide keeps the unsupported items short and clear.
| User search | What the official website provides | Best action |
|---|---|---|
| MyChart / Share Everywhere / Pay as Guest | Not publicly listed on the official Townhill / Modality East Surrey website. | Use NHS App/NHS account routes where listed. |
| Private insurance / billing | Not publicly listed as a Townhill service directory. | Contact the surgery only if a specific private/admin fee question applies. |
| Hospital departments | Townhill is a GP surgery, not a hospital department directory. | Use GP referral/NHS route for hospital care questions. |
| Telehealth platform | Rapid Health and NHS App routes are listed; a separate Townhill telehealth platform is not clearly published. | Use the appointment page or phone if unsure. |
Common Problems and Fixes
| Problem | Likely fix from official rules | Do not do this |
|---|---|---|
| Rapid Health is not suitable | Use phone/contact/admin route if the request is excluded. | Do not force home visits, nurse appointments or interpreter requests through the wrong route. |
| No email linked to medical record | Phone the surgery for support. | Do not use an email that is not on your medical records. |
| Need home visit | Phone before 11am. | Do not use the online form for home visits. |
| Prescription by paper | Use NHS App, online form or registered Voice Connect. | Paper repeat requests are no longer accepted. |
| Test result request | Use online form or phone after 2pm. | Do not expect confidential results to be given to someone else without permission. |
| Changed phone/email/address | Use NHS App/website, online form or phone route. | Do not try to change someone else’s details online. |
Townhill Route Planner
Choose your task and get a practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Rapid Health request
I am registered at Townhill Medical Practice. My main problem is ______. It started ______. It is getting better/worse. I take ______. I am worried because ______. I can take a call at ______.Prescription request
Medicine name: ______. Dosage: ______. I use pharmacy: ______. I have ______ days left. I need help because ______.Test result query
I had a ______ test on ______. I am asking whether the result has been reviewed and whether there is a message for me.Home visit call
I am requesting a home visit because the patient cannot leave home due to ______. Symptoms started ______. Best callback number is ______.Safety, Privacy and Medical Disclaimer
Map: Townhill Medical Practice Caterham
Use this map for Guards Avenue, Caterham, CR3 5XL. Check live appointment instructions before travelling.
Official Resources
Use these official links after reading the relevant section above. The article explains the detail first; the link is for action.
Related MedicalGroupUK Guides
These internal links help users compare GP access topics. Always verify medical facts on each official surgery website.
Townhill Medical Practice Caterham FAQs
What is Townhill Medical Practice?
Townhill Medical Practice is listed on the official Modality East Surrey Medical Practice website as a surgery providing NHS services.
Where is Townhill Medical Practice?
The official website lists the address as Guards Avenue, Caterham, Surrey, CR3 5XL.
What is the Townhill Medical Practice phone number?
The official surgery page lists 01883 331900.
What are Townhill Medical Practice opening hours?
The official surgery page lists Monday to Friday 8:00am to 6:30pm, Saturday closed and Sunday closed.
How do I request an appointment?
The official appointment page says you can request an appointment using an online form, by phoning the surgery, or in person.
What is Rapid Health?
Rapid Health is the online form where registered patients can tell the surgery about their condition or symptoms.
Can I use Rapid Health for urgent same-day help?
The official appointment page says if you need an urgent appointment on the same working day, complete the online form during working hours. Outside working hours and bank holidays, contact NHS 111.
Who can use the Rapid Health form?
The official page says the form can only be used for registered patients aged 16 years and above and requires an email address linked to the medical record.
When should I not use Rapid Health?
The official page excludes home visits, interpreter-needed appointments, nurse appointments, annual health checks, pharmacist medication reviews, postnatal checks, 6-week baby checks, contraceptive advice/prescriptions, NHS Health Checks and follow-up appointments.
How do I request a home visit?
The official appointment page says if you cannot leave your home and need an appointment, phone the surgery before 11am.
How do I order repeat prescriptions?
The official prescription page lists NHS App/NHS account, an online form and Voice Connect after practice registration.
Can I order repeat prescriptions by ordinary phone request?
The official page says repeat prescriptions cannot be ordered by phone for patient safety, but it lists Voice Connect for registered users.
Are paper repeat prescription requests accepted?
No. The official prescription page says paper repeat prescription requests are no longer accepted.
How do I get test results?
The official results page says you can view results online or contact the surgery. Online form requests receive a response within 5 working days.
When should I phone for test results?
The official test-results page says to call after 2pm.
Can someone else ask for my test results?
Results are usually given directly to the patient, though the surgery may speak to someone else if permission has been given or the patient may find it difficult to understand.
How do I request a fit note?
For seven days or less, you usually self-certify. For more than seven days, use the fit-note request route. If getting hospital treatment, ask the hospital doctor.
Is there a fee for a fit note?
The official page says you may have to pay if you get a fit note when off sick for seven days or less, but no fee is required for a fit note when off sick for more than seven days.
How do I register as a patient?
The official registration page says to check the practice boundary, then register using the online form or a paper form.
How long does online registration take?
The official page says the online registration process takes around 15 minutes.
What should I prepare before registering?
The official registration page asks for your 10-digit NHS number and recommends having at least one month’s medication supply while records transfer.
Can I view my medical records?
The official records page says you can view your GP medical record online using the NHS App or NHS account, and you may need to ask the surgery once for access.
What is proxy access?
Proxy access allows someone other than the patient to access some GP online services once linked to the patient. Contact the surgery for further information.
How do I change my phone number, email or address?
The official personal-details page says you can change address, phone number or email address through NHS App/website, online form or phone route. Online form updates are listed as within 5 working days.
Does Townhill have parking?
Yes. The official Townhill page lists car parking and disabled parking.
Does Townhill have disabled access?
Yes. The official page lists disabled toilet, step-free access and wheelchair access.
Does Townhill have baby-changing facilities?
Yes. The official Townhill surgery page lists a baby-changing facility.
Does Townhill publish a MyChart or Share Everywhere feature?
No such feature is clearly listed on the official Townhill / Modality East Surrey website. Use NHS App/NHS account routes where listed.
Does Townhill publish a private insurance list?
A private insurance or accepted-insurance directory is not clearly published on the official Townhill / Modality East Surrey website.
Is this the official Townhill Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Modality East Surrey website for forms, live hours and current service rules.