Townhead GP Task Map
Use this page to choose the right Townhead Medical Practice Glasgow route for appointments, prescriptions, registration, test results, fit notes, home visits, Patient Access, Pharmacy First, community services, access needs and urgent help.
Most useful point: Townhead Medical Practice is based inside Townhead Health Centre at the Queen Elizabeth Building / Glasgow Royal Infirmary area, so check the exact practice, phone number and entrance before travelling.
GP Route
What Do You Need from Townhead Medical Practice Today?
Start with the task. Then use the correct number, official page or service. This avoids calling the wrong Townhead practice, using the wrong prescription number or waiting for a route that cannot help.
Book a GP appointment
- Call 0141 483 1740, attend reception or use Patient Access if registered.
- Give the reason when asked, or say “private matter”.
- Book separate appointments for separate patients.
Order repeat medication
- Do not use the main reception line.
- Call prescription line 0141 483 1760.
- Request when you have 5-7 days left.
Find the building
- Use Townhead Health Centre, 16 Alexandra Parade.
- It is part of the Queen Elizabeth Building.
- Use lifts from Alexandra Parade or Wishart Street.
Check test results
- FAQ says results generally take 7-10 days.
- Phone 10:30-12:00 for results.
- Hospital tests: contact the hospital department.
Need a sick note?
- More than 4 days but less than 7: self-certify with SC2.
- If ongoing, arrange GP assessment.
- Employer forms/private letters may take longer.
Closed or urgent?
- Out of hours: phone 111.
- Pharmacy First can help many minor symptoms.
- Emergency: 999 or A&E.
Townhead Medical Practice Location and Entrance
This is where many users get confused. Townhead Medical Practice is inside Townhead Health Centre, which sits within the Queen Elizabeth Building of Glasgow Royal Infirmary. It is not the Montrose Townhead practice, Irvine Townhead Surgery or Settle Townhead Surgery.
Full address
Townhead Medical Practice, Townhead Health Centre, 16 Alexandra Parade, Glasgow, G31 2ES.
How to find it
From Alexandra Parade, enter the lower level Queen Elizabeth Building; the Health Centre is to the rear of the concourse.
Lift access
The practice leaflet and location page describe lift access from Alexandra Parade and from Wishart Street.
Townhead Medical Practice Phone Numbers
Use the right phone number. The practice asks patients not to use the main reception number for prescription requests.
| Need | Number | Use it for | Important note |
|---|---|---|---|
| Practice main line | 0141 483 1740 | Appointments, reception, general practice contact. | Use for GP/practice questions, not routine prescription ordering. |
| Prescription line | 0141 483 1760 | Repeat prescription requests. | Line open during practice opening hours according to prescription page. |
| Practice Manager | 0141 483 1752 | Practice management contact. | Use appropriate complaint/manager route; not urgent medical help. |
| District Nurses | 0141 355 2180 | District nurse community support. | Out-of-hours district nurse number in leaflet differs; verify before using. |
| Health Visitors | 0141 451 5174 | Health visitor contact. | Useful for child/family support questions. |
| Phlebotomy Service | 0141 355 1525 | NHS community phlebotomy. | Use if directed for blood appointments. |
| Out of hours | 111 | NHS 24 urgent non-emergency help when closed. | Do not use for routine daytime GP tasks. |
Opening Times: What to Check Before Calling
Official sources show slightly different wording. NHS 24 lists normal weekday opening as 08:30-18:00. The practice FAQ says open Monday-Friday 08:00-18:00 and closed 12:30-13:30 except emergencies. Use the official pages and call guidance on the day you need help.
NHS 24 listing
Monday to Friday normal opening is listed as 08:30-18:00. Weekends are not listed as normal GP opening.
Lunchtime closure note
The practice FAQ says closed 12:30-13:30 except emergencies. Avoid routine calls during this time if possible.
When closed
If illness cannot wait until the practice reopens, use NHS 24 on 111. For emergencies, use 999.
Appointments: Phone, Reception or Patient Access
Townhead’s appointment information says consultations are by appointment only. Patients can arrange appointments in person, by phone, or through EMIS Patient Access if registered and issued a PIN.
Choose the route
Call 0141 483 1740, attend reception, or use Patient Access if you already have a PIN.
Give a short reason
Online booking may ask for a reason, with a maximum of 20 characters. Reception may also ask why so you can be routed to the right clinician or service.
Book one patient per appointment
Each patient needs their own appointment. Do not bring a second person or child into another patient’s slot and expect them to be seen.
Use the right clinician
Cervical screening is normally nurse-led. MSK symptoms may be suitable for the Advanced Physiotherapy Practitioner. Pharmacy First may be better for minor ailments.
Cancel if needed
Cancel by phone, in person or by replying CANCEL to the appointment reminder text where available. Repeated missed appointments can lead to warning/removal from the list.
Repeat Prescriptions: Exact Townhead Workflow
Townhead’s prescription page says prescription requests are not taken over the main reception number. Use the dedicated line, Patient Access, or hand in a request at reception.
| Task | Correct route | Timing | Common mistake |
|---|---|---|---|
| Routine repeat | Call 0141 483 1760, hand in request at reception, or use Patient Access. | 48 hours to process, excluding weekends. | Calling main reception for repeats. |
| Request timing | Order when you have 5-7 days of medication left. | Allow pharmacy collection time too. | Waiting until medicine has run out. |
| Pharmacy collection | If you choose a pharmacy, prescriptions go there from then on. | Pharmacy collection can add 24-48 hours. | Going to the practice when your pharmacy is nominated. |
| Hospital request | Hand the hospital/NHS service letter to reception. | Normally available after 24 hours where appropriate. | Expecting the GP to prescribe same-day if hospital wants immediate treatment. |
| Long travel supply | Ask early; long overseas supply may need private prescription or local doctor abroad. | Do not leave until travel week. | Assuming NHS repeat rules cover long absence abroad. |
Repeat vs acute prescriptions
Repeat medicines are used regularly and normally need annual review. Acute medicines are not regular or may need closer monitoring before issue.
Patient Access PIN
Patient Access for repeat prescriptions must be requested separately and in person from reception after registration. Do not ask for the PIN by email or message.
Pharmacy First and Prescription Collection Days
The practice says Pharmacy First is available through community pharmacies in Greater Glasgow & Clyde and may help with issues such as allergies, back pain, colds, coughs, diarrhoea, dry skin, earache, headache, indigestion and skin infections.
| Pharmacy collection example | Official page shows | Use this carefully |
|---|---|---|
| Townhead Pharmacy | Monday to Friday | Good first check if you use Townhead collection. |
| Boots Sauchiehall St | Monday to Friday | Confirm pharmacy opening before travel. |
| Right Dose / Honey Pharmacy Alexandra Parade | Monday to Friday | Likely convenient for local Alexandra Parade users. |
| Asda Robroyston | Monday and Thursday | Do not assume daily pickup. |
| Dicksons Toll Cross | Monday, Wednesday and Friday | Useful if this is your nominated pharmacy. |
| Red Road Pharmacy | Monday, Wednesday and Friday | Check collection before travelling. |
| Willis Pharmacy Wallacewell Road | Tuesday and Thursday | Limited collection days listed. |
Registering with Townhead Medical Practice Glasgow
Townhead’s registration page says the practice only accepts patients from specific postcode areas. Apply once only, and use local pharmacy or NHS 24 for non-urgent medical help while waiting for registration processing.
Accepted postcode areas
G1.1, G1.5, G21.1, G21.2, G21.3, G21.4, G31.2, G31.3, G32.6, G33.2 and G4.0.
Forms needed
Permanent patients complete GPR registration form. Over-5s complete new patient medical form; under-5s need immunisation record form.
Online access is separate
Patient Access login/PIN must be requested in person after registration. Bring ID if asked.
Test Results: When to Call and What to Ask
General wait
The FAQ says results are generally available 7-10 days after the test.
Phone window
The FAQ says contact the practice between 10:30am and 12pm for results.
Hospital tests
If a hospital arranged bloods, scans or x-rays, contact that department for the result.
Privacy
For patients aged 12 or over, consent is needed for another person to access records, prescriptions or results.
Sickness Certificates and Fit Note Help
Townhead’s sickness certificate page says if you have been sick for more than four days in a row but less than seven, you can self-certify using an SC2 form from your employer or HMRC.
| Situation | Best route | Practical note |
|---|---|---|
| More than 4 days but less than 7 | Self-certify using SC2. | Ask employer or use HMRC SC2 route. |
| Still unwell / more complex | Arrange GP appointment to assess fitness for work. | Give dates, symptoms and job impact. |
| Employer form/private report | Ask reception first. | Private/non-GMS work may need advance payment and can take at least 14 days. |
| Hospital treated the issue | Ask hospital if they should issue documentation. | GP may not have hospital test/result details yet. |
Home Visits: Call Before 10am
The practice FAQ and leaflet say home visits are for housebound patients or those too ill to leave home. Phone before 10am if possible and select option 1.
Prepare before calling
- Why the patient cannot come to the Health Centre.
- Symptoms and what changed today.
- Medicines, allergies and hospital discharge letters.
- Best callback number and carer details.
Doctor decides the route
The GP may decide a Health Centre appointment or hospital route is more appropriate. The practice leaflet also says children are preferably seen in the Health Centre wherever possible.
Doctors, Nurses and Services at Townhead
The official leaflet lists GP, nursing, healthcare assistant, advanced physiotherapy, health visitor and district nurse support. Use this section to understand who may help, not just which doctor name to search.
| Team/service | Official details | Useful for |
|---|---|---|
| GPs | Doctors listed include Dr Jane Dely, Dr Riaz Hafiz, Dr Moira Fallon, Dr Ling Zhang, Dr Joanna Swann and Dr Keira Ranat. | GP appointments, diagnosis, referrals and chronic disease care. |
| Practice nurses | Sister Janice McInally and Sister Fiona Stark are listed as nurse prescribers with asthma/diabetes qualifications. | Reviews, chronic disease clinics, screening, contraception and vaccinations where provided. |
| Health care assistants | Leaflet notes HCA does not deal with prescription requests. | Support tasks such as checks or clinical support where appropriate. |
| Advanced Physiotherapy Practitioner | Appointments via reception for MSK symptom assessment. | Muscle, joint and movement problems where suitable. |
| Community Links Worker / Welfare Advice Worker | Book via reception for support around money, isolation, forms, foodbanks, benefits, mental health and local help. | Non-medical social problems affecting health. |
| Training practice | Doctors/nurses in training may be present; consultation recording can be refused without affecting appointment availability. | Training support with patient choice and confidentiality. |
Admin Tasks, Letters, Medical Records and Complaints
Housing letters
The practice says doctors do not provide housing or housing-association support letters. Ask reception about Community Links Worker guidance instead.
Email warning
The FAQ says the practice cannot enter into email communication of a medical nature. Use GDPR/records route for medical information requests.
Private work
Private reports, letters or forms may need advance payment and should not be expected sooner than 14 days.
Photos of symptoms
If the doctor/nurse asks for an image, follow their secure email instructions and send it before the appointed time.
Complaints
Ask for the Practice Manager, Reception Manager or complaints leaflet. Do not aim frustration at reception staff.
Zero tolerance
Abusive, aggressive or threatening behaviour can result in removal from the practice list.
Access, Interpreters and Health Centre Services
Disabled access
Lift access is described from Alexandra Parade and Wishart Street. Confirm ahead if access is essential.
Interpreter support
If you need an interpreter, request it when making your appointment and cancel if you cannot attend.
Baby facilities
The FAQ says breastfeeding and baby-changing facilities are available; ask Community Reception for the door code.
Phlebotomy
NHS community phlebotomy number listed: 0141 355 1525. Use if directed.
Podiatry
Podiatry number listed: 0141 531 8915. NHS GGC page lists podiatry at Townhead Health Centre by appointment.
Dental department
Dental department number listed: 0141 211 8252. Townhead Health Centre includes community dentistry services.
Wrong Townhead Searches to Avoid
There are several “Townhead” GP pages in the UK. This section helps Glasgow users avoid contacting the wrong practice.
| Search phrase | Possible confusion | Correct action |
|---|---|---|
| Townhead Medical Practice Glasgow | Correct page for Townhead Health Centre / Yellow Practice. | Use 16 Alexandra Parade, Glasgow G31 2ES and 0141 483 1740. |
| Townhead Medical Practice Montrose | Different practice at Links Health Centre, Montrose. | Do not use Montrose phone/email for Glasgow patients. |
| Townhead Surgery Irvine | Different Ayrshire practice. | Check postcode KA12, not Glasgow G31. |
| Townhead Surgery Settle | Different England practice. | Check BD24, not Glasgow G31. |
| Parade Group Practice Townhead | Another GP service at Townhead Health Centre. | Use Townhead Medical Practice / Yellow Practice number 0141 483 1740 unless registered with Parade. |
Townhead GP Route Planner
Choose your task and get the next step. This runs in your browser only.
Select your task above.
Copy-and-Use Call Scripts
Appointment request
Hello, I’m registered with Townhead Medical Practice. My main problem is ______. It started ______. I have tried ______. My best callback number is ______.Prescription request
Hello, I need repeat medication: ______, strength ______. I have ______ days left. My nominated pharmacy is ______. Is this a repeat or does it need GP review?Test result
Hello, I had a test on ______. It was requested by ______. Has the result been reviewed, and is there a message from the clinician?Home visit
Hello, I am requesting a home visit for ______. The patient cannot attend because ______. Symptoms started ______. Best callback number is ______.Map: Townhead Medical Practice Glasgow
Use the full address: Townhead Health Centre, 16 Alexandra Parade, Glasgow G31 2ES. The Health Centre is part of the Queen Elizabeth Building near Glasgow Royal Infirmary.
Official Links After You Know the Right Task
Use these for final action. This guide helps you decide which official route to use first.
Townhead Medical Practice Glasgow FAQs
What is the Townhead Medical Practice Glasgow phone number?
The main practice phone number is 0141 483 1740. The dedicated prescription request line is 0141 483 1760.
Where is Townhead Medical Practice in Glasgow?
Townhead Medical Practice is at Townhead Health Centre, 16 Alexandra Parade, Glasgow, G31 2ES.
Is Townhead Medical Practice the same as The Yellow Practice?
Official NHS GGC and NHS 24 listings show Townhead Medical Practice / The Yellow Practice at Townhead Health Centre. Check your registration details before using another Townhead Health Centre GP service.
What are Townhead Medical Practice opening times?
NHS 24 lists normal opening times as Monday to Friday 08:30-18:00. The practice FAQ says open Monday-Friday 08:00-18:00 and closed 12:30-13:30 except emergencies. Check the official page before travelling.
How do I book an appointment?
Book by calling 0141 483 1740, attending reception, or using EMIS Patient Access if you are registered for that service and have a PIN.
How do I order repeat prescriptions?
Use the prescription line 0141 483 1760, hand in a request at reception, or use Patient Access. The practice says prescription requests are not taken over the main reception number.
How long do prescriptions take?
The prescription page says requests take 48 hours to process excluding weekends. Pharmacy collection can add another 24-48 hours.
When should I request repeat medication?
The practice says it is good practice to request repeat medication when you have 5-7 days left.
Can I register with Townhead Medical Practice?
The practice accepts registration from specific postcode areas including G1.1, G1.5, G21.1-G21.4, G31.2, G31.3, G32.6, G33.2 and G4.0. Check the official registration page before applying.
When can I ask for test results?
The practice FAQ says results are generally available 7-10 days after the test and asks patients to contact the practice between 10:30am and 12pm for results.
How do I request a home visit?
Phone the surgery before 10am if possible and select option 1. Home visits are for housebound patients or those too ill to leave home, and the doctor decides whether a visit is appropriate.
What should I do when the surgery is closed?
Use NHS 24 on 111 for urgent non-emergency help when the surgery is closed. Call 999 or attend A&E for serious or life-threatening emergencies.
Can I email the practice about medical conditions?
The FAQ says the practice cannot enter into email communication of a medical nature. Use the official appointment, phone, records or complaint routes instead.
Is Townhead Medical Practice Montrose the same practice?
No. Townhead Medical Practice Glasgow is at 16 Alexandra Parade, G31 2ES. Townhead Medical Practice Montrose is a different practice in Angus/Tayside.