Torry Patient Route Map
If you searched for Torry Medical Practice, you probably need a quick answer: phone number, opening hours, how to book, where to order prescriptions, how long medication takes, when to call 111, or whether a pharmacy can help first.
This guide converts the official Torry Medical Practice pages into a practical route map, so users do not have to open ten official pages just to understand the next step.
What Do You Need from Torry Medical Practice Today?
Start with the task. This avoids using the wrong form, calling at the wrong time, or asking the GP for something a pharmacist, optician, dentist, NHS 24 or self-referral service can handle faster.
Book or manage an appointment
Use the official appointment page for booking, cancelling, extended opening hours, NHS Near Me video appointments and GP appointment help.
Order a repeat prescription
Use online services, the repeat prescription request form, post, in person, pharmacy ordering/collection service, or the 24-hour prescription telephone line.
Register as a new patient
The practice says new patients can register if they live within the practice boundary. Registration forms are available from reception after 10:00am.
Sick / fit note
Self-certify first if suitable. More than 7 days normally needs a fit note. Do not use emergency appointments for fit-note requests.
Online services or proxy access
Online services include repeat prescription access. ID evidence is required, each family member needs separate login, and access is available for patients aged 16 or over.
Urgent but not emergency
Use NHS 24 on 111 when the practice and pharmacy are closed. Use 999 for serious or life-threatening illness or injury.
Torry Medical Practice Phone, Address and Opening Hours
The practice has normal opening hours and separate phone-line access times. Check both before calling.
Appointments: How to Use Torry Medical Practice Safely
The official appointment area includes booking, cancelling, extended opening hours, help with GP appointments, NHS Near Me video appointments, and red-flag quick guides.
Do not turn up without an appointment
The official site displays a notice asking patients not to attend the practice without an appointment. Phone first or follow the website advice.
Try the right care route first
The appointment page points patients toward pharmacies for many minor ailments, with many treatments covered by NHS Pharmacy First.
Call during phone-line hours
From 28 July 2025, phone-line times are listed as 08:30–13:00 and 14:00–17:00.
Cancel early if you cannot attend
The cancel form is for appointments more than 24 hours in advance, so another patient can use the slot.
Use NHS Near Me only where appropriate
The appointments page includes NHS Near Me video appointments, but users should follow the practice’s appointment instructions before assuming a video appointment is available.
Right Care First: GP, Pharmacy, Optician, Dentist, 111 or 999?
Torry’s website encourages users to go directly to the person with the right skills, because that can speed up care and protect NHS capacity.
Pharmacist
Use for healthcare advice, medicines and many minor illnesses. NHS Pharmacy First Scotland may cover advice and treatment for eligible minor conditions.
Optician
Use for sudden loss of vision, blurred vision, painful eyes or red eyes.
Dentist
Use when your mouth or teeth need urgent attention.
NHS 24
Use 111 when your GP and local pharmacy are closed and you need urgent non-emergency help.
Accident & Emergency
Use 999 when an illness or injury is serious or life-threatening.
Minor Injuries Unit
Use for urgent care for a minor injury, burn or fracture where appropriate.
Self-help
Use NHS Inform self-help guides for symptoms where self-care is appropriate.
Services directory
Use NHS Inform service search for a local health service.
Repeat Prescriptions: Routes, Timing and Common Mistakes
The official prescription page gives several routes. The safest habit is to order early and allow working days, especially before weekends and public holidays.
Online service
The practice says it is easier and quicker to request repeat prescriptions through the online service.
Repeat request form
If you are not registered for Patient Services, use the repeat medication request form.
24-hour telephone line
For repeat prescriptions, the official contact page lists 01224 230 222. The repeat page says to leave a clear message.
General processing
The repeat prescription page asks users to allow four full working days for prescriptions and to remember weekends and public holidays.
Handwritten GP prescriptions
Handwritten prescriptions from your usual GP may take up to 5 working days, and the pharmacy may need to order items in.
Phone request note
The telephone repeat service says to leave a clear message and allow two full working days for collection.
Online Services and Proxy Access
Torry’s online services page says online services can save time and help patients manage repeat prescriptions and long-term-condition routines.
Age rule
Online services are available for patients aged 16 or over.
ID required
You need to provide evidence of ID, which can be uploaded using the online form.
Access timing
Once verified, the practice says documentation for online services is issued within seven working days or more.
Personal email
The email address must be specific to the person making the request. It cannot be a shared account.
Separate login
Each family member requires an individual login and password, so each person needs a separate registration.
Proxy access
Parents of children under 12 need a proxy access form. A carer may also be granted access if appropriate.
Home Visits: When to Phone and When It Is Not Appropriate
Torry’s home-visit page is detailed. The key rule: if you think you need an urgent same-day visit, phone before 10am and provide a current phone number.
Home visit may be appropriate
- Terminally ill patients.
- Truly bedbound patients.
- Patients who would come to serious harm if moved.
Home visit is usually not appropriate
- Children, young people or anyone mobile.
- Lack of money or transport.
- Lack of childcare, alcohol-related inability to drive, bad weather or convenience reasons.
- Feeling well but wanting a check-over.
Sick / Fit Notes: 7-Day Rule, Backdating and Hospital Notes
7 days or less
For the first 7 days, self-certification is usually the right route. Many employers have their own forms.
More than 7 days
If you are off sick for more than 7 days, your employer will normally ask for a fit note.
Backdated, not future dated
The practice says sick notes can be backdated but cannot be future dated.
Hospital admission
If you were in hospital, the hospital can issue a sick note for that period. After discharge, the practice can use the hospital discharge letter.
Register with Torry Medical Practice
The practice says it has an open patient list, but patients must live within the practice boundary. Its northern boundary is the River Dee, and Torry covers residences within the Torry boundary marked on the practice map.
Check the practice boundary
Patients must live within the practice boundary. If you live too far away, choose another GP in your local area.
Know the current local restriction
The official page says the practice is unable to accept registration forms for patients currently registered with a practice within the Torry boundary while a local non-movement arrangement is in force.
Collect or complete the form
Forms are available from reception after 10:00am, and the official page also provides online registration and upload options.
Prepare ID and proof of address
Acceptance is at the discretion of the doctor, and the practice may ask for proof of identity. Online registration asks for photo ID and address proof uploads.
Allow record-transfer time
The practice says medical records may take several weeks to arrive. Patients registering from abroad should obtain copies of their previous medical notes.
Clinics and Services Listed by Torry Medical Practice
The official clinics page says the practice runs clinics for chronic disease management and offers a wide range of medical services.
Long-term condition clinics
- Diabetes
- Stroke
- Heart
- Asthma
- COPD / chest problems
- Blood pressure
- Epilepsy
Screening and sexual health
- Family planning
- Sexual health
- Cervical screening
- LARC clinic for coils, IUD and implants
Practice services
- Minor surgery
- Vaccinations
- General lifestyle advice
- Taking blood samples
Tests, Investigations and Results
The official tests section points users toward urine tests, blood tests, x-rays/scans and test-result information. For results, prepare the test type, date and your best contact number before phoning or asking the practice.
Urine tests
Use the official tests section for urine-test guidance and practice instructions.
Blood tests
The clinics page lists taking blood samples as a service.
X-rays and scans
The tests section includes x-rays and scans information.
Before calling
Prepare patient details, test type, date taken, who requested it and your callback availability.
Send a Message Safely: What the General Form Is Not For
The official “Send a Message” page has strong warnings. It is not for medical queries, medication requests or urgent issues.
General enquiry only
The form says not to use it for medical matters, including medication queries and requests.
Not checked by clinical staff
The page says messages are not checked by clinical staff and are not checked daily.
Reply timing
The confirmation states it may take up to 5 working days or more before a reply.
Forms, Certificates and Medicals
The official forms page says forms, certificates and medicals are not covered by the NHS. Payment for reports must accompany the request or appointment booking in advance.
May be chargeable
Completion of forms, certificates and medicals is outside NHS cover and follows BMA-aligned charges.
Timing
The official page says to allow 5 to 10 working days, possibly longer during GP annual leave or illness.
Before bringing forms
Read the form carefully and fill in/sign any sections you need to complete before bringing it to the surgery.
Torry Route Planner
Choose your task and get a practical next step. This browser-only tool does not send information anywhere.
Select your task above.
Copy-and-Use Call Scripts
Appointment request
I am registered at Torry Medical Practice. My main problem is ______. It started ______. It is getting better/worse. I take ______. I am worried because ______. I can take a call at ______.Repeat prescription request
Medicine name: ______. Dose: ______. I have ______ days left. My pharmacy is ______. I am asking because ______.Home visit request
I am requesting a home visit because the patient is bedbound/terminally ill/would be harmed if moved. Symptoms are ______. Best phone number today is ______.Fit-note request
I need advice about a sick/fit note. I have been unwell since ______. I have been off work for ______ days including weekends/bank holidays. Employer request: ______.Map: Torry Medical Practice, Aberdeen
Use this map for Oscar Road, Torry, Aberdeen, AB11 8ER. Always check your appointment instructions before travelling.
Official Action Links
Use these after reading the relevant section above. The article explains the practical detail first; the link is for action.
Torry Medical Practice FAQs
What is Torry Medical Practice?
Torry Medical Practice is an NHS GP surgery in Torry, Aberdeen. The official website says it provides comprehensive NHS primary care services.
Where is Torry Medical Practice?
The official address is Oscar Road, Torry, Aberdeen, AB11 8ER.
What is the Torry Medical Practice phone number?
The main phone number is 0345 337 9977.
What is the Torry Medical Practice prescription phone number?
The official contact page lists prescriptions as 01224 230 222. The repeat prescription page also writes the 24-hour service as 01224 230222.
What are Torry Medical Practice opening hours?
The official website lists Monday to Friday 8:00am to 6:00pm, with Saturday and Sunday closed.
When can I call the surgery?
The official site states that from Monday 28 July 2025 the phone-line times are 08:30 to 13:00 and 14:00 to 17:00. The contact page also says reception lines are closed between 1pm and 2pm daily, except emergency calls.
What should I do when Torry Medical Practice is closed?
Use NHS 24 on 111 for urgent non-emergency help when the GP and local pharmacy are closed. Call 999 for serious or life-threatening illness or injury.
Can I turn up at Torry Medical Practice without an appointment?
The official website displays a notice saying not to turn up without an appointment. Phone first or follow advice on the website.
How do I book an appointment at Torry Medical Practice?
Use the official appointments page or phone the surgery during listed phone-line times. The appointment area includes book appointment, cancel appointment, extended opening hours, NHS Near Me video appointments and appointment help.
Can I cancel an appointment online?
The official cancellation form is for appointments more than 24 hours in advance. The practice asks patients to give plenty of notice so the slot can be used by another patient.
Does Torry Medical Practice use NHS Near Me video appointments?
The official appointment page links to NHS Near Me video appointments. Always follow the practice’s current instructions before assuming a video appointment is available for your issue.
How do I order repeat prescriptions?
The official prescription page lists online services, repeat prescription request form, post, in person, pharmacy ordering/collection service and telephone ordering through the 24-hour prescription service.
How long do repeat prescriptions take?
The repeat prescription page asks patients to allow four full working days and to consider weekends and public holidays. It also says handwritten prescriptions from your usual GP may take up to 5 working days.
What if I run out of repeat medication?
The practice page says your pharmacy may be able to help through the Urgent Provision of Repeat Medication Service. You need proof of ID and proof of medication. Controlled drugs and antibiotics are not provided through that service; the page says to ring 111 for those.
How do I register for online services?
The official online services page says patients should submit information online and provide ID evidence. After verification, documentation is issued within seven working days or more.
Who can use online services?
The online services page says this service is available for patients aged 16 or over. Each family member needs a separate registration, login and password.
What is proxy access at Torry Medical Practice?
The official online services page says parents of children under 12 need to complete a proxy access form to view their details. A carer can also be granted access if appropriate.
How do I request a home visit?
If you think an urgent same-day home visit is needed, call the surgery before 10am and provide a current landline or mobile number. Requests are medically assessed.
When is a home visit appropriate?
The official home-visit page says visits may be appropriate for terminally ill patients, truly bedbound patients, or patients who would come to serious harm if moved.
When is a home visit not appropriate?
Examples listed as not appropriate include children or mobile patients, lack of money or transport, lack of childcare, bad weather, social convenience, or wanting a check-over while feeling well.
How do I get a sick or fit note?
For 7 days or less, self-certification may be enough. More than 7 days normally needs a medical certificate. The practice says not to use emergency or urgent appointments for fit notes.
Can a fit note be backdated?
The official fit-note page says sick notes can be backdated, but they cannot be future dated.
Can a hospital issue a sick note?
Yes. The official page says if you are off work due to a hospital admission, the hospital can issue a sick note for that period. After discharge, the practice can issue a note based on the hospital discharge letter.
How do I register with Torry Medical Practice?
The official registration page says the practice has an open patient list for people living within the practice boundary. Forms are available from reception after 10:00am, and online registration/upload routes are listed.
What is the Torry Medical Practice boundary?
The registration page says the northern boundary is the River Dee and that Torry covers residences within the Torry boundary shown on the practice map.
What clinics does Torry Medical Practice list?
The official clinics page lists diabetes, stroke, heart, asthma, COPD/chest problems, blood pressure, epilepsy, family planning, sexual health, cervical screening, minor surgery, vaccinations, general lifestyle advice and blood samples.
Does Torry Medical Practice provide cervical screening?
Yes. The official clinics page includes cervical screening and explains that it checks cells from the cervix for changes.
Can I use the general message form for medication or clinical queries?
No. The official Send a Message page says not to use the general enquiry facility for medical matters, including medication queries and requests. It also says messages are not checked by clinical staff and are not checked daily.
Does Torry Medical Practice sign passport forms?
No. The official forms, certificates and medicals page says the practice does not sign passport forms.
Is this the official Torry Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Torry Medical Practice website for live forms, current notices and service rules.