Shepperton GP Route Compass
If you are trying to contact Shepperton Medical Practice, the important question is not only “what is the phone number?” It is knowing whether your task should go through the online form, NHS App, phone, prescription route, test-result route, medical-record route, pharmacy, NHS 111 or 999.
This independent guide brings the useful public details from the official Shepperton Medical Practice website into one scan-friendly page, then gives the official links only when you are ready to act.
About Shepperton Medical Practice
Shepperton Medical Practice provides NHS GP services from Laleham Road in Shepperton. The practice website is built around practical patient tasks: appointments, prescriptions, online contact, test results, registration, fit notes, records, personal-detail changes and feedback.
Official surgery name
Shepperton Medical Practice.
Main surgery location
Shepperton Court Drive, Laleham Road, Shepperton, Middlesex, TW17 8EJ.
Best user route
Start with the task you need, then use the correct official form, NHS App route, phone route or urgent-care route.
What Do You Need from Shepperton Medical Practice Today?
Use this first. It gives the answer inside the page before sending you to the official action link.
GP appointment
- Use the online form for suitable appointment requests.
- Phone if you cannot use the online form; reception can go through the form with you.
- For same-working-day urgent appointment requests during working hours, complete the online form.
Repeat prescription
- Use NHS App/NHS account where possible.
- Online form is recommended only if you do not have other online access.
- Phone requests are not accepted for repeat prescriptions.
Test results
- Use NHS App/NHS account, online form, phone or in person.
- Online result requests receive a response within 5 working days.
- Phone after 2pm.
Fit note
- 7 days or less usually means self-certification.
- More than 7 days can use the fit-note request route.
- If hospital is treating you, ask the hospital doctor.
Records / proxy access
- Use NHS App/NHS account for GP records.
- You may need to ask the surgery once for access.
- Contact the surgery for proxy access.
Closed or urgent?
- Closed and urgent: NHS 111.
- Emergency symptoms: 999 or A&E.
- Home visit: phone before 11am.
Shepperton Address, Phone, Online Contact and Hours
| Need | Official detail | Practical patient use |
|---|---|---|
| Address | Shepperton Court Drive, Laleham Road, Shepperton, Middlesex, TW17 8EJ | Use this full address for maps, parking and access planning. |
| Phone | 01932 220524 | Use phone if you cannot use the online form, need help completing it, or need a surgery contact route. |
| Online contact | Official page lists an online form and the NHS App. | Use official pages before entering health information. |
| Opening hours | Monday-Friday 8:00am-6:30pm; Saturday closed; Sunday closed. | Use NHS 111 outside hours if urgent and not an emergency. |
| Upcoming closures | The surgery details page says the surgery will be fully closed on several dates this year and links to upcoming closures. | Check the official closure page before travelling around training days or bank holidays. |
How Appointments Work at Shepperton Medical Practice
The official appointment page says patients can request appointments using an online form or in person to complete a form. If you cannot use the online form, you can call and reception staff will go through the form with you.
Check pharmacy or local services first
The appointment page advises checking how pharmacies can help, including Pharmacy First for 7 common illnesses, and looking at local services because they may help more quickly.
Use the online form for suitable requests
Use the official appointment form for routine appointment requests and same-working-day urgent requests during working hours.
Phone only when you need support
If you cannot use the online form, call the surgery. Reception staff can go through the form with you.
Tell the practice about access needs
When requesting an appointment, say if you cannot come to the surgery, need an interpreter, or have other access or communication needs.
Cancel early if you cannot attend
Cancel through the appointment confirmation link, through the NHS App, or by phoning the surgery so another patient can use the slot.
Use the Right Service Before Requesting a GP Appointment
Shepperton’s request/cancel page separates several issues that may not need a standard GP appointment. This is useful because it helps users avoid the wrong route.
| Need | Official site guidance | Practical route |
|---|---|---|
| Dental problems | The surgery says it cannot help with teeth and gum problems and recommends seeing a dentist. | Use dental care route, not GP appointment form. |
| Coughs and cold symptoms | The site says speaking to a pharmacist is often the best place to start. | Try pharmacy first if appropriate. |
| Pregnancy and maternity care | The page says if you have found out you are pregnant, it is best to see a midwife as soon as possible and you can self-refer for NHS pregnancy care. | Use maternity self-referral route where suitable. |
| Muscle and joint pain | The request page signposts support for muscle and joint pain. | Use the relevant official route before a general GP request. |
| Mental health | The request page signposts mental health support. | Use the support route shown by the official site. |
| Stopping smoking / weight management / carers | The request page lists direct support topics. | Use official self-help/support pages where suitable. |
Official Services Listed on the Shepperton Website
The official services index is broad. This guide groups the most useful patient routes instead of acting like a plain link directory.
| Service area | Official services shown | What users should do |
|---|---|---|
| Access and appointments | Appointments, cancel appointment, contact the surgery online, check a referral. | Use online form, NHS App, phone support or correct referral route. |
| Medication and records | Order repeat prescription, view medical records, change personal details. | Use NHS App/NHS account, online forms, in-person route or phone where listed. |
| Tests and monitoring | Get test results, submit blood pressure readings, book an NHS Health Check. | Use online or phone rules; test-result phone calls should be after 2pm. |
| Screening and prevention | Bowel cancer screening, cervical screening, vaccination. | Use the relevant official service page or contact the surgery if unsure. |
| Support topics | Bereavement, carer support, domestic abuse, drug and alcohol issues, mental health, military veterans, stopping smoking, sexual assault, weight management. | Use official support pages for signposting and direct support routes. |
| Self-care and community care | Coughs and cold symptoms, dental problems, eye problems, pharmacies, self care, managing pain, muscle and joint pain. | Check pharmacy, dentist, optician or self-care routes where appropriate. |
Doctors, Nurses and Staff Directory
The official staff page lists named clinical and practice staff, plus a note that every patient has a named GP and can express a preference about the GP they are assigned to.
GPs listed
The official staff directory lists Dr Al-Khazaali, Dr Bramwell, Dr Burgess, Dr Cottam, Dr Hodge, Dr Kullar, Dr Sidhu, Dr Sorley, Dr Turvey and Dr Youssef.
Wider care team
The directory also lists nursing, HCA, pharmacist, physician associate, dietician, practice manager, reception manager and administration roles.
Best way to check names
Use the live official staff directory for current staff names, roles and updates.
Open staff directoryRepeat Prescriptions: NHS App, Online Form, In Person and 5-Working-Day Rule
The official prescription page says repeat prescriptions cannot be ordered by phone for patient safety. The practice policy says prescriptions require up to 5 working days to process and asks patients to request repeat prescriptions at least 10 days before running out.
| Route / rule | Official detail | Prepare this |
|---|---|---|
| NHS App / NHS account | You can use your NHS account to order a repeat prescription. | NHS login details and nominated pharmacy. |
| Online form | Official page recommends this only if you do not have access to other online services like the NHS App. | Medication name and dosage. |
| In person | You can order in person at the surgery. If you have a repeat prescription slip, you can drop it in the prescription drop-in box. | Repeat slip, medication name, dosage and contact details. |
| Phone requests | Repeat prescriptions cannot be ordered by phone. | Use NHS App, online form or in-person route. |
| Processing time | Policy says up to 5 working days, beginning the day after the request is received at the surgery. | Request at least 10 days before you run out. |
| Pharmacy nomination | Online prescriptions can be sent electronically to a pharmacy of your choice. | Check your nominated pharmacy before ordering. |
| Medication review | Regular medicines should be checked at least once a year; request a review if you have side effects. | Side effects, readings, questions, medicines list. |
| Old medicines | Return old or unused medicines, including inhalers, to a pharmacy. | Do not bin or flush medicines. |
Test Results: Timing, Privacy and Phone Rule
Examples listed
The official page lists blood tests, urine tests, x-rays and ultrasounds.
NHS App / account
You can use your NHS account to ask for or view test results online.
Online response
Online result requests receive a response within 5 working days.
Phone after 2pm
The official page asks patients to phone about test results after 2pm.
Fit Notes and Sick Notes
| Situation | Official detail | Action |
|---|---|---|
| Off sick 7 days or less | You usually do not need a fit note. | Use self-certification where appropriate. |
| Self-certification | Form may include sickness details and start/end dates; dates can include weekends and bank holidays. | Use employer form or GOV.UK form if needed. |
| 7 days or less but wants GP proof | A charge may apply. | Ask at reception. |
| More than 7 days | Employer will usually ask for a fit note; no fee for more than 7 days. | Use official fit-note request route. |
| Hospital treatment | Ask the doctor at your hospital for a fit note. | Do not assume the GP must issue it. |
| Practice may need review | The practice may ask you to make an appointment, either in person or by phone. | Give clear dates and reason for absence. |
Medical Records and Proxy Access
The official records page says your GP record includes past conditions, allergies, medication, test results, appointment notes and letters. Hospital, dentist and optician records must be requested from the relevant service.
View GP record
Use NHS App or NHS account. You may need to ask the surgery once for access.
Proxy access
Proxy access allows someone other than the patient to access some GP online services once linked to the patient.
What proxy may allow
Proxy access may allow booking appointments, ordering prescriptions and possibly accessing the patient’s medical records. Contact the surgery for further information.
Change Address, Phone Number or Email
The official personal-details page says you can change address, phone number or email address on your medical record.
NHS App / website
You can change your email address and phone number online using the NHS App or NHS website.
Online form
You can use an online form to tell the surgery about changes. The page says the record will be updated within 5 working days.
Phone route
Contact the surgery by phone if you need to change your details or someone else’s details. You cannot change someone else’s details online.
Register as a Patient at Shepperton Medical Practice
The official registration page says you usually need to live within the practice boundary. Online registration takes around 15 minutes.
Boundary
Check the practice boundary first. Contact the surgery if you are not sure you are eligible.
Temporary patient
If you are staying in the area for less than 3 months, you may be able to register as a temporary patient. Contact the surgery to check.
NHS number
The form asks for your 10-digit NHS number, found on prescriptions, appointment letters or through the NHS number service.
Medication safety
Keep at least one month’s medication supply because records can take around a month to transfer.
Online time
Online registration takes around 15 minutes.
ID helpful
Examples listed include passport, birth certificate, HC2 certificate, rough sleepers’ identity badge, hostel/accommodation registration or mail forwarding letter.
Parking, Accessibility and Children Facilities
Parking
The official surgery page lists car parking, cycle parking and disabled parking.
Accessibility
The page lists Braille translation service, disabled toilet, signing service, step-free access and wheelchair access.
Children
The page lists baby changing facility and pram park.
Feedback, Compliments and Complaints
Use feedback for experience comments, compliments or concerns. Use the formal complaint route for unresolved issues. Do not use feedback forms for urgent medical problems.
Feedback form
The practice says feedback helps it understand what works well and less well. You can submit feedback anonymously.
Response target
If you want a response, include your name and an email or phone number. The page says the practice will respond within 5 working days.
Advocacy help
Independent Health Complaints Advocacy Service contact listed: 01483 458 111, SMS 07771 108 624, admin@surreyilc.org.uk.
CQC and Safety Context
CQC lists Shepperton Medical Practice as a GP practice with an overall rating of Good. The CQC page lists regulated activities including maternity and midwifery services, family planning, treatment of disease, disorder or injury, surgical procedures and diagnostic and screening procedures.
Overall rating
CQC shows overall rating: Good.
Latest review note
CQC reviewed available information and data on 6 July 2023 and did not find evidence to reassess the rating at that stage.
Registered manager
CQC registration details list Dr Hardeep Kullar as registered manager for the regulated activities.
Items Not Clearly Published on the Official Shepperton Website
This guide does not invent hospital-style details. It keeps unsupported items short and routes users to the correct NHS or practice contact path.
| User search | What the official website provides | Best action |
|---|---|---|
| MyChart / Share Everywhere / Pay as Guest | Not clearly listed on the official Shepperton Medical Practice website. | Use NHS App/NHS account routes where listed. |
| Private insurance / billing portal | Not clearly listed as a Shepperton Medical Practice public service. | Contact the surgery only if you have a specific private/admin fee question. |
| Hospital departments | Shepperton Medical Practice is a GP surgery, not a hospital department directory. | Use GP referral or relevant NHS service route for hospital care questions. |
| Separate Shepperton telehealth platform | Online form and NHS App routes are listed; a separate Shepperton telehealth platform is not clearly published. | Use the appointment page or phone if unsure. |
Common Problems and Fixes
| Problem | Likely fix from official rules | Do not do this |
|---|---|---|
| Cannot use the online appointment form | Phone the surgery; reception staff can go through the form with you. | Do not skip urgent care if symptoms are serious. |
| Need a home visit | Phone before 11am. | Do not rely on a routine online message for home visits. |
| Need repeat prescription quickly | Policy says request at least 10 days before running out and allow up to 5 working days. | Do not order by phone; phone requests are not accepted. |
| Need test results | Use NHS App/NHS account, online form, phone after 2pm or ask in person. | Do not ask someone else to call unless permission or understanding difficulty applies. |
| Changed phone/email/address | Use NHS App/website, online form or phone route. | Do not try to change someone else’s details online. |
| Dental problem | Official route says the surgery cannot help with teeth and gum problems. | Do not use a GP request where dentist care is needed. |
Shepperton Route Planner
Choose your task and get a practical next step. This tool runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Appointment request
I am registered at Shepperton Medical Practice. My main problem is ______. It started ______. It is getting better/worse. I take ______. I am worried because ______. I can take a call at ______.Prescription request
Medicine name: ______. Dosage: ______. I have ______ days left. My nominated pharmacy is ______. I need help because ______.Test result query
I had a ______ test on ______. I am asking whether the result has been reviewed and whether there is a message for me.Home visit call
I am requesting a home visit because the patient cannot leave home due to ______. Symptoms started ______. Best callback number is ______.Safety, Privacy and Medical Disclaimer
Map: Shepperton Medical Practice
Use this map for Shepperton Court Drive, Laleham Road, Shepperton, Middlesex, TW17 8EJ. Check live appointment and closure details before travelling.
Official Resources
Use these official links after reading the relevant section above. The article explains the detail first; the link is for action.
Related MedicalGroupUK Guides
These internal links help users compare GP access topics. Always verify medical facts on each official surgery website.
Shepperton Medical Practice FAQs
What is Shepperton Medical Practice?
Shepperton Medical Practice is an NHS GP surgery providing services from Shepperton Court Drive, Laleham Road, Shepperton, Middlesex, TW17 8EJ.
What is the Shepperton Medical Practice phone number?
The official surgery details page lists 01932 220524.
What are Shepperton Medical Practice opening hours?
The official surgery page lists Monday to Friday 8:00am to 6:30pm, with Saturday and Sunday closed.
How do I request an appointment?
The official appointments page says you can request an appointment using an online form or in person. If you cannot use the online form, you can call and reception staff will go through the form with you.
What should I do for an urgent same-day appointment?
During working hours, the official appointments page says to complete the online form. Outside working hours and bank holidays, contact NHS 111.
How do I request a home visit?
If you cannot leave your home and need an appointment, phone the surgery before 11am.
How can I cancel an appointment?
You can cancel using the link in the appointment confirmation, through the NHS App, or by phoning the surgery.
Can a pharmacy help before I contact the GP?
Yes. The official appointment and pharmacy pages advise checking pharmacy help first for some conditions, including Pharmacy First for 7 common illnesses.
How do I order repeat prescriptions?
Use the NHS App/NHS account, the official online form if you do not have access to other online services, or the in-person prescription drop-in box.
Can I order repeat prescriptions by phone?
No. The official prescription page says repeat prescriptions cannot be ordered by phone for patient safety.
How long do prescriptions take?
The practice policy says prescriptions require up to 5 working days to process, beginning the day after the request is received at the surgery.
When should I request repeat medication?
The prescription policy asks patients to request repeat prescriptions at least 10 days before running out.
How do I get test results?
You can use NHS App/NHS account, the official online form, phone after 2pm, or ask in person at the surgery.
How long do online test-result requests take?
The official test-results page says the practice will respond within 5 working days.
Can someone else ask for my test results?
The practice can usually only give test-result information directly to the patient, unless permission has been given or the patient may find it difficult to understand.
How do I request a fit note?
For sickness of 7 days or less, you usually self-certify. For more than 7 days, use the fit-note request route. If getting hospital treatment, ask the hospital doctor.
Is there a fee for a fit note?
The official page says you may have to pay if you get a fit note when off sick for 7 days or less. You do not have to pay if off sick for more than 7 days.
How do I register as a patient?
Check the practice boundary first, then register using the online form or a paper form. Online registration takes around 15 minutes.
Can I register as a temporary patient?
If you are staying in the area for less than 3 months, the official page says you may be able to register as a temporary patient. Contact the surgery to check.
What should I prepare before registering?
Prepare your NHS number if known, current details, previous GP details, access needs and at least one month’s medication supply where possible.
Can I view my GP medical records online?
Yes. The records page says you can view your GP medical record online using the NHS App or NHS account. You may need to ask the surgery once for access.
What is proxy access?
Proxy access allows someone other than the patient to access some GP online services after being linked to the patient. Contact the surgery for details.
How do I change my address, phone number or email?
Use the NHS App/website, the online form, or phone the surgery. Online form updates are listed as within 5 working days.
Does Shepperton Medical Practice have parking?
Yes. The official surgery page lists car parking, cycle parking and disabled parking.
Does Shepperton Medical Practice have disabled access?
Yes. The official page lists Braille translation service, disabled toilet, signing service, step-free access and wheelchair access.
Does Shepperton Medical Practice have baby-changing facilities?
Yes. The official page lists a baby changing facility and pram park.
What is the CQC rating?
CQC lists Shepperton Medical Practice with an overall rating of Good.
Does Shepperton Medical Practice use MyChart?
MyChart, Share Everywhere and Pay as Guest are not clearly listed on the official Shepperton Medical Practice website. Use NHS App/NHS account where listed.
Is this the official Shepperton Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Shepperton Medical Practice, NHS and CQC links for forms, live hours and current service rules.