Severnside GP Route Hub
If you searched for Severnside Medical Practice, the important question is usually not just “what is the phone number?” It is whether you should call at 8am, use an online form, use NHS App, use SystmOnline, wait for a phone appointment, order a prescription, ask for results, request a sick note, or use NHS 111.
This guide brings the useful public details from the official Severnside website into one scan-friendly page, then gives official links only after explaining the correct action.
About Severnside Medical Practice
Severnside Medical Practice is an NHS GP surgery in Gloucester. The official website is built around common patient tasks: appointments, prescriptions, sick notes, test results, registration, contact, online services, health records, clinics, feedback and NHS App support.
Official surgery name
Severnside Medical Practice.
Main public address
Quayside House, Quay Street, Gloucester, GL1 2TZ.
Best user route
Start with the task you need, then use phone, online form, NHS App or SystmOnline as appropriate.
What Do You Need from Severnside Today?
Choose the closest task before calling or submitting a form. This prevents routine requests being sent as urgent, prescriptions being treated as appointment requests, or home visits being requested without the right urgency details.
Urgent appointment
- For today or tomorrow, phone during opening times.
- Reception will ask what you need help with.
- Your answers help route you to the right professional.
Routine appointment
- Routine appointment requests are offered 2 working days in advance.
- Call at 8am for best chance if using phone.
- Online routine request is processed within 4 working hours.
Repeat prescription
- Use NHS account/NHS App, SystmOnline, online form, post or written request.
- Include full name, address and date of birth.
- Usual collection: 3 working days after ordering.
Test results
- Official site provides a test-results route.
- NHS account/SystmOnline may show some results where enabled.
- Use the official route rather than sending a general urgent message.
Sick / fit note
- Official services include sick/fit note support.
- Check self-certification before asking for GP evidence.
- Use the official sick-note route for work evidence.
Closed or unsure?
- Use NHS 111 when closed and urgent.
- Use 999 for serious emergency symptoms.
- Gloucester Health Access Centre is listed for out-of-hours context.
Phone, Address, Opening Hours and Out-of-Hours
The official pages use the same main contact details across appointment, prescription, services and contact sections. Check the official site before travelling around holidays or protected learning closures.
| Need | Official detail | Practical user tip |
|---|---|---|
| Address | Quayside House, Quay Street, Gloucester, GL1 2TZ | Use this exact address for map and visit planning. |
| Reception phone | 01452 891110 | Use for urgent appointment requests, interpreter needs, home-visit discussion or when online routes are not suitable. |
| Out of hours | 111 | Use NHS 111 when closed and the issue cannot wait but is not a 999 emergency. |
| Opening times | Monday-Friday 8am to 6:30pm; Saturday closed; Sunday closed | Phone at 8am if trying for routine appointment availability by phone. |
| Outside-hours appointments | Appointments outside normal hours are let into the building via intercom. | Only attend outside normal hours if you already have an appointment. |
| Early nurse clinic | Tuesday and Thursday mornings, practice nurse clinic 7:30am to 8am | Use only if booked/instructed; it is not a general walk-in route. |
| Gloucester Health Access Centre | 01452 336290; listed as open 8am to 8pm, 7 days a week including Sundays and bank holidays | Think carefully before using out-of-hours services; use them when it genuinely cannot wait. |
Appointments: Same-Day, Routine, Phone and Online Routes
The official appointment page says urgent cases are seen as same-day where possible. It also explains that initial appointments are currently by phone, and a clinician will book face-to-face if needed.
Urgent today or tomorrow
Phone 01452 891110 during opening times. Be ready to explain the issue clearly because the team uses your answers to choose the right doctor, nurse or healthcare professional.
Routine appointment
Routine requests are offered 2 working days in advance. If calling by phone, the official page says to call at 8am when phone lines open for the best chance of booking.
Routine online request
The routine appointment form lets you tell the surgery when you want your routine appointment. The official page says the form is processed within 4 working hours.
Get help for any health problem
The official “medical help” route says the surgery will respond within 3 working days during opening times.
Appointment preferences
Tell the practice if you prefer a specific clinician, phone, face-to-face, video, text/email response, interpreter support, or other access/communication needs.
Cancel or change
Use NHS account, SystmOnline or phone during opening times. Cancelling early helps another patient use the slot.
Online Services: NHS App, SystmOnline and Website Forms
The official website separates simple website forms from NHS account and SystmOnline. Some website forms do not need an account; NHS App/SystmOnline can handle tasks linked to your record.
Website forms
Online forms include routine appointment, health problem help, cancellation, prescriptions, prescription questions, sick notes, test results, referrals, carer registration, medical reports and several health reviews.
NHS account / NHS App
Used for repeat prescriptions, test results, health record access, appointment checking/cancelling and vaccination record where enabled.
SystmOnline setup
To set up SystmOnline, the official site says to fill out the online-services registration form and upload or show photo ID so identity can be confirmed.
Repeat Prescriptions: What Severnside Says to Do
Prescription requests are not appointment requests. Include correct patient details and plan around the 3-working-day collection note.
| Prescription task | Official detail | Practical user tip |
|---|---|---|
| Order online | Use NHS account through NHS website/NHS App, SystmOnline, or the repeat-prescription request form. | Best for repeat medicines visible on your account. |
| Post request | You can post your prescription request. Include a self-addressed envelope if you want it sent back. | Use when online access is not suitable and timing is not urgent. |
| Hand in request | Use the re-order form and tick items needed, or make the request in writing. | Include name, date of birth and the items you need. |
| Patient details | Official page asks for full name, address and date of birth on all requests. | Missing identifiers can delay processing. |
| Collection timing | You can usually collect your prescription 3 working days after ordering. | Order before weekends, holidays and travel. |
| After-2pm pickup | Practice asks patients to pick up prescriptions after 2pm. | This gives doctors time to process that day’s requests. |
| Paper default | By default prescriptions are printed on paper and held in reception for collection. | Nominate a pharmacy if you want electronic pharmacy collection where suitable. |
| Medicine questions | Pharmacists can answer many medicine questions and advise on minor illnesses. | Use pharmacy for coughs, colds, sore throats, tummy trouble, aches and pains when appropriate. |
| Old medicines | Return old medicine to the pharmacy you got it from or bring it to the surgery. | Do not put medicines in the bin or flush them. |
Clinics and Services Listed by Severnside
The official surgery-clinics page lists practical clinic areas. Use this section to know what Severnside publicly offers before calling.
| Clinic / service area | Official public detail | What to prepare |
|---|---|---|
| Nurse-led clinics | Coronary heart disease, diabetes, COPD, asthma, smoking cessation, travel clinic, warfarin blood clinic, cervical smears, weight management, new patient checks, NHS health checks, ECGs and wound management. | Bring medication list, readings, letters and any review form if requested. |
| Sexual health clinic | Dr A Loader holds a Wednesday afternoon clinic between 1:30pm and 5pm; pre-booked appointments only. | Speak to reception to book. Implant fitting/change may need a doctor prescription before appointment. |
| Children’s immunisations | Tuesday afternoon 1:30pm-2:30pm and Wednesday morning 8:30am-11am; routine nurse appointment may be used if not convenient. | Bring red book/immunisation history where relevant. |
| Maternity care | Antenatal clinics are run by midwives on Wednesday afternoon by appointment only. First midwife appointment uses the NHS booking system. | For further appointments phone 01452 891110. |
| Travel advice | Allow at least 6-10 weeks before travel; some schedules may need up to 3 months. Return travel risk assessment at least one week before first appointment. | Destination, travel dates, vaccination history and completed risk form. |
| Travel payment | Some travel vaccinations require payment before the face-to-face vaccination appointment. The page says cash payments only. | Ask about cost before attending. |
| MSK self-management | Gloucestershire MSK getUBetter app is listed for patients aged over 18 with muscle, bone and joint problems. | Use it for supported self-management if advised or choosing to self-manage. |
Doctors and Staff: What Is Publicly Listed
The official doctors page lists current doctors and notes that training GPs may be supported by senior partners during the year. Staff names can change, so verify the live page before publishing a claim about who is available today.
Partners
Public doctor page lists Dr Emma Bilton and Dr Simon Loader as partners.
Doctors listed
The public page also lists Dr Andrea Loader, Dr Stephen Wang, Dr Joanne Jones, Dr Susanne Kumar, Dr Georgine Hawkesworth, Dr Kathryn Ball and Dr Roseanne Knox.
Training GP note
The official page says training GPs may be present during the year and supported by senior partners.
Open doctors pageTest Results: Use the Right Follow-Up Route
The official services index provides a test-results route, and the online-services page says NHS App/SystmOnline can help patients view test results where available. Do not use emergency routes just to chase a routine result unless symptoms are urgent.
Use official route
Use Severnside’s test-results service page or online forms if available for your result query.
NHS App / SystmOnline
May show test results where online access is enabled.
Privacy
Use the patient’s own official access route; do not send private details through unofficial pages.
If symptoms worsen
Use urgent practice phone, NHS 111 or 999 depending on severity; do not wait only for a result.
Sick Notes and Fit Notes
The official services index includes sick/fit-note support. Use the sick-note route for work evidence and check self-certification first where appropriate.
Official route
Use Severnside’s sick/fit note page or online form where available.
Work evidence
Prepare illness dates, employer need, hospital/GP context and whether the note is new or continuation.
Do not use emergency routes
A fit-note request is not a 999 or NHS 111 issue unless there is a separate urgent medical problem.
Health Records and Proxy Access
The official record page says your GP record includes information such as conditions, allergies and medicines. Most patients automatically have access to more newly added information, including letters, test results and appointment notes.
| Record task | Official public detail | Best action |
|---|---|---|
| Access GP record | Use NHS account/NHS App or SystmOnline. | Log in through official services. |
| Full record access | You need to ask the surgery for access to your full health record, or you may only see medicines and allergies. | Register for online services and choose full record access. |
| Identity check | Upload photo ID or visit the surgery with photo ID so identity can be confirmed. | Prepare ID before requesting full access. |
| First-time setup | If setting up access for the first time, the surgery gives a username and password. | Then go to SystmOnline or the app. |
| Other NHS records | Hospital, dental and other non-GP records must be requested from the NHS service you attended. | Ask that service directly. |
| Proxy access | Parents, family members or carers may be able to access services for someone else. | Use the official “accessing someone else’s information” route. |
Register with Severnside Medical Practice
The official registration page says to check the catchment area before filling out the registration form. It also points patients to the NHS register-with-a-GP service for Severnside Medical Practice.
Check catchment first
Use the official catchment checker before applying.
NHS number helpful
The official page says it is helpful to have your NHS number when registering.
Registration route
Use the NHS register with a GP surgery service for Severnside Medical Practice.
Open registration pageChange Name, Address, Phone or Email
The official site says it is important to tell the surgery if your name, address or contact details change. This helps appointment callbacks, records and catchment status stay correct.
| Change needed | Official detail | Prepare this |
|---|---|---|
| Address, phone or email | Use NHS account/NHS App, SystmOnline or the change-details form. | Correct new details and patient identifiers. |
| Moved address | You need to be in the catchment area to stay registered. | Check catchment before submitting. |
| Phone or email | The practice says ID is needed before changing phone or email. | Photo ID or other accepted proof requested by the surgery. |
| Name change | Proof is needed, such as marriage/civil partnership certificate, deed poll or birth certificate. | Upload or show proof as instructed. |
Feedback, Complaints and Friends & Family Test
The official feedback page says Severnside uses feedback to improve services and focus on what matters to patients, carers and families. Do not use feedback forms for urgent symptoms.
Give feedback
Use the feedback form, Friends and Family Test, NHS website review route, or phone reception.
Make a complaint
Phone and ask for the practice manager, complete the feedback form, or write to the practice manager at the surgery.
Complaint documents
The reception team or practice manager can provide the complaints procedure and complaints form.
Open feedback pageCQC Context: Current Address and Previous Rating
CQC information is useful for quality history, but it is not the place to book appointments or check live opening times.
Current CQC location
CQC lists Severnside Medical Practice at Quayside House, Quay Street, Gloucester, GL1 2TZ.
Inspection status note
CQC says the service at the current address had not been inspected yet when shown on the profile.
Previous-address rating
CQC shows previous-address inspection history as Good overall and Good for safe, effective, caring, responsive and well-led.
Open CQC profileCommon Severnside Patient Problems and Fixes
| Problem | Better route | Do not do this |
|---|---|---|
| Need urgent GP help today | Phone 01452 891110 during opening times. | Do not wait 3 working days on a routine medical-help form if it cannot wait. |
| Routine appointment by phone | Call at 8am for best chance, because routine appointments are offered 2 working days in advance. | Do not call late and expect routine availability. |
| Prescription due soon | Order early and allow 3 working days. | Do not wait until your last tablet, especially before weekends or holidays. |
| Cannot explain in English | Ring the health centre or speak to reception about interpreting support. | Do not avoid care because of language needs. |
| Need a home visit | Phone and explain why the patient cannot attend; a doctor may call to assess urgency. | Do not treat home visits as routine convenience appointments. |
| Changed address | Use the change-details route and check catchment. | Do not leave old contact details on the record. |
Severnside Route Planner
Choose your task and get the most practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Phone or Form Scripts
Urgent appointment call
I am registered with Severnside Medical Practice. I need urgent help today/tomorrow. My main problem is ______. It started ______. It is getting worse because ______. I take ______. My best callback number is ______.Routine appointment request
I would like a routine appointment for ______. I can attend/call on ______. I prefer phone/face-to-face if possible. I need an interpreter/access support: yes/no.Prescription request
Full name: ______. Date of birth: ______. Address: ______. Medicine needed: ______. I have ______ days left. Pharmacy/paper collection preference: ______.Home visit request
I am requesting a home visit because the patient cannot attend the surgery due to ______. Symptoms started ______. The patient is located at ______. Best callback: ______.Safety, Privacy and Medical Disclaimer
Map: Severnside Medical Practice Gloucester
Use this map for Quayside House, Quay Street, Gloucester, GL1 2TZ. Check live appointment instructions before travelling.
Official Resources
Use these official links after reading the matching section above. This guide explains the task first; the link is for action and live verification.
Related MedicalGroupUK Links
Severnside Medical Practice FAQs
What is Severnside Medical Practice?
Severnside Medical Practice is an NHS GP surgery in Gloucester. The official website describes appointment, prescription, sick-note, test-result, registration, contact, online service and health-record routes.
Where is Severnside Medical Practice?
The official address is Quayside House, Quay Street, Gloucester, GL1 2TZ.
What is the Severnside Medical Practice phone number?
The reception number is 01452 891110.
What are Severnside Medical Practice opening hours?
The official opening-times page lists Monday to Friday 8am to 6:30pm. Saturday and Sunday are closed.
What should I do when Severnside is closed?
Use NHS 111 online or call 111 for urgent non-emergency help. Call 999 in a medical or mental health emergency.
How do I request an urgent appointment?
For an urgent appointment today or tomorrow during opening times, phone 01452 891110.
How do routine appointments work?
Routine appointment requests are offered 2 working days in advance. The official page says to call at 8am when phone lines open for the best chance of booking by phone.
Can I request a routine appointment online?
Yes. The routine appointment service lets you tell the surgery when you want an appointment, and the official page says it is processed within 4 working hours.
How quickly does the medical-help online service respond?
The official appointment page says the “get help for any health problem” service responds within 3 working days during opening times.
Are appointments initially by phone?
The official appointments page says patients are currently initially given a phone appointment, and a clinician will book a face-to-face appointment if required.
Can I request a specific doctor?
The official page says you can make an appointment with any doctor at the practice, but sometimes your preferred doctor may not be available at the time you want.
How do I ask for an interpreter?
If you need help interpreting when seeing the doctor, ring the health centre on 01452 891110 or speak to a receptionist.
How do home visits work?
Patients are usually seen at the practice. Between 8am and 6:30pm, a home visit may be arranged if the doctor considers it necessary, and a doctor may call first to establish urgency.
How do I order repeat prescriptions?
Use NHS account/NHS App, SystmOnline, the repeat-prescription request form, post, or a written/request slip handed in at reception.
What details should I include on prescription requests?
The official prescription page asks patients to include full name, address and date of birth on all requests.
How long do Severnside prescriptions take?
The official prescription page says you can usually collect your prescription 3 working days after ordering.
When should I collect my prescription?
The practice asks patients to pick up prescriptions after 2pm so doctors have time to process that day’s requests.
Can prescriptions be sent to a pharmacy?
Yes. The official prescription page explains pharmacy nomination and says you can change your nominated pharmacy through the app/website, by form or at a pharmacy that accepts repeat prescriptions.
What should I do with old medicines?
Return old medicines to the pharmacy you got them from or bring them to the surgery. Do not put them in the household bin or flush them.
Does Severnside list Pharmacy First?
Yes. The prescriptions page explains that Pharmacy First minor ailments is offered by community pharmacies in Gloucester city for common less serious illnesses.
What clinics are listed at Severnside?
The official surgery-clinics page lists nurse-led clinics for conditions and services including coronary heart disease, diabetes, COPD, asthma, smoking cessation, travel clinic, warfarin blood clinic, cervical smears, weight management, new patient checks, NHS health checks, ECGs and wound management.
Does Severnside list children’s immunisation clinics?
Yes. The official page lists children’s immunisation clinic times as Tuesday afternoon 1:30pm-2:30pm and Wednesday morning 8:30am-11am, with routine nurse appointment as an alternative if not convenient.
Does Severnside offer travel advice?
Yes. The official clinics page asks patients to allow at least 6-10 weeks before travel, and says some vaccination programmes may require up to 3 months.
Can I access my GP record online?
Yes. The official record page says you can use NHS account/NHS App or SystmOnline. You need to ask the surgery for full record access or you may only see medicines and allergies.
How do I register for online services?
The official online-services page says to fill out a register-for-online-services form and upload or visit the surgery with photo ID so your identity can be confirmed.
How do I register with Severnside Medical Practice?
Check the catchment area first, then use the NHS register with a GP surgery service for Severnside Medical Practice. The official page says having your NHS number is helpful.
How do I change my address or phone number?
Use NHS account/NHS App, SystmOnline or the change-personal-details form. If you move address, you need to be in the catchment area to stay registered.
What is Severnside’s CQC status?
CQC lists the current Quayside House profile and notes it had not inspected that current-address service yet when shown. CQC also displays previous-address inspection history as Good overall.
Is this the official Severnside Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Severnside website for live forms, current service rules, opening updates and clinical instructions.