Seaton & Colyton GP Route Map
If you are trying to use Seaton and Colyton Medical Practice, the important question is not only “what is the phone number?” It is whether your task belongs on the appointment form, SystmOnline, NHS account, prescription request, test-results route, fit-note request, records route, reception desk, NHS 111 or 999.
This guide brings the useful official details into one scan-friendly page, so patients can act without opening five separate pages first.
ROUTES
About Seaton and Colyton Medical Practice
Seaton and Colyton Medical Practice is an NHS GP practice serving patients through a Seaton site and Colyton Health Centre. The patient journey is shared across many official routes: Accurx online forms, SystmOnline, NHS account/NHS App, phone, reception, pharmacy advice, NHS 111 and emergency services.
Two-site GP access
Seaton and Colyton have different weekday opening patterns. Always check which site your appointment or visit is for.
Task-first routing
Appointments, prescriptions, fit notes, test results and records each have different official routes.
CQC context
CQC lists the service as Overall: Good, with Good ratings across safe, effective, caring, responsive and well-led.
What Do You Need Today?
Use this section first. It turns the official website’s service routes into a simple decision board.
Appointment request
- Use the appointment request form Monday-Friday from 7am to 6pm.
- Requests submitted before 5pm are triaged by the Duty Doctor that day.
- You may also use SystmOnline, phone or reception.
Repeat prescription
- Use SystmOnline or NHS account/NHS App where possible.
- Repeat prescription form, paper form and post are also listed.
- The practice does not take repeat requests by phone or email.
Test results
- If results need more tests or treatment, the practice says it will contact you.
- Once reviewed, results can be checked online where available.
- Use the test-results enquiry route for questions.
Sick / fit note
- If off sick for more than 7 days, use the sick-note route.
- You can fill out a sick-note request form, phone or visit when open.
- For 7 days or less, self-certification normally applies.
Register
- Check the catchment area before completing a form.
- Use online registration or collect a paper form at reception.
- Having your NHS number is helpful.
Closed or urgent?
- Closed and need medical help now: NHS 111.
- Medical or mental health emergency: 999.
- Home visit: phone as soon as possible after 8am and before 11am.
Sites, Opening Hours, Phone and Email
| Need | Official detail | Patient tip |
|---|---|---|
| Reception | 01297 20877 | Use for appointment help, home visits, access needs, prescription pharmacist callback route and reception support. |
| seatonandcolytonmedicalpractice@nhs.net | Do not send urgent medical symptoms by email unless the practice has specifically asked you to use email. | |
| The Seaton Practice | 148 Harepath Road, Seaton, Devon, EX12 2DU | Main Seaton site. Listed Monday-Friday 8am-6pm; weekends closed. |
| Colyton Health Centre | Grove Hill, Colyton, Devon, EX24 6ET | Listed Monday-Friday 8am-1pm and 2pm-6pm; weekends closed. |
| Out of hours | NHS 111 / 999 emergency route | Use 111 when closed for urgent non-emergency help; 999 for emergencies. |
Appointment Guide: Accurx Form, SystmOnline, Phone or Reception
The official appointment page says the practice uses the information you provide to choose the most suitable doctor, nurse or health professional. The clearest request is short, specific and includes urgency.
Use the appointment request form
The form is listed as available Monday-Friday from 7am to 6pm. Requests submitted before 5pm are triaged by the Duty Doctor that day, and the practice says you will usually be contacted within a few hours and certainly on the day you submit it.
If after 4:30pm and urgent
If you use the online form after 4:30pm and believe the problem is urgent, phone or pop into the practice so reception is aware of your request.
Use other access routes if easier
The practice also lists SystmOnline, phone 01297 20877, and visiting the surgery when open.
Say your appointment preference
You can tell the practice if you prefer a specific doctor/nurse, phone, face-to-face, video, text/email, interpreter support or other communication/access needs.
Cancel if you cannot attend
Cancel through SystmOnline, online form, phone or reception so the appointment can be used by another patient.
Managing Your Health Online: Accurx, NHS Account and SystmOnline
The official website separates “online form” tasks from “NHS account / SystmOnline” tasks. This matters because you do not use the same login for every job.
| Online route | Official tasks listed | Account needed? |
|---|---|---|
| Accurx online form | Request appointment, request sick note, ask about test results, admin request/prescription query, submit medical query for triage. | The official page says you do not need an account to use this website. |
| NHS account / NHS App | Order repeat prescriptions, view test results, see parts of your health record, check/cancel appointments, see vaccination record. | NHS login required. |
| SystmOnline | Online system for repeat prescriptions and appointment-related tasks. | To set it up first time, visit surgery with photo ID; the practice gives username and password. |
Home Visits: When and How to Request
Who is it for?
The official page says if you are housebound and need an appointment, the practice will do a home visit and will phone first to understand what you need.
Best timing
Phone as soon as possible after 8am and before 11am on 01297 20877 on the same day you would like a home visit.
Repeat Prescriptions: What to Use and What Not to Use
The official prescription page is very clear: repeat requests are not taken over the phone or email. Use the right route before you run out of medicine.
| Prescription task | Official route | Important detail |
|---|---|---|
| Order repeat medicine | SystmOnline or NHS account/NHS App. | These accounts show repeat medicines and dosage so you can choose what you need. |
| Alternative ordering | Repeat prescription request form, paper form at surgery, or post request. | Do not use phone or email for repeat prescription requests. |
| Collect prescription | Nominated pharmacy. | The official page says you can usually collect from the pharmacy 7 working days after ordering. |
| Change pharmacy | App/website used for ordering, GP practice, or any pharmacy accepting repeat prescriptions. | Check nominated pharmacy before submitting urgent orders. |
| Medicine questions | Local pharmacist first; GP pharmacist after 10am on 01297 20877 if you need the surgery. | Pharmacists can advise on medicines and minor illnesses. |
| Medication review | Practice may ask repeat-prescription patients to attend a regular review. | Review may be face-to-face or telephone with GP or clinical pharmacist. |
| Old medicines | Return to pharmacy or bring into surgery. | Do not put old medicine in household bin or flush it down the toilet. |
Test Results: What Happens Next?
If action is needed
The contact page states that if your test results show you need more tests or treatment, the practice will contact you.
Online route
The online health page says you can ask about test results through Accurx and view test results through NHS account or SystmOnline.
Privacy tip
Use official routes before entering health information. Avoid sharing results or NHS login details with anyone who should not access them.
Sick Notes / Fit Notes
Use a fit-note request only when it is the right route. Many short sickness periods are handled by self-certification, while longer absence may need a fit note.
| Situation | What to do | Official route |
|---|---|---|
| Off sick more than 7 days | Request a sick/fit note. | Fill in a sick-note request form, phone or visit surgery when open. |
| Off sick 7 days or less | Usually self-certify. | Ask employer for their self-certification process. |
| Need help online | Use Accurx online form route. | The online health page lists sick-note requests as an Accurx task. |
Register with Seaton and Colyton Medical Practice
Check the catchment area
The registration page says to check you are in the practice catchment area before completing the registration form.
Use online or paper registration
You can fill out an online registration form or visit reception when open to collect a paper registration form.
Have your NHS number if possible
The official page says it is helpful to have your NHS number, and links to the NHS service to find it.
Named GP rule
All patients have a named accountable doctor. You can still speak to or book with any doctors or nurses, not just the named GP.
Care home warning
The page tells care homes to register a new patient only if the patient is staying permanently, not just for respite.
Doctors, Nurses, Practice Team and PCN Staff
The official team page gives a useful public staff overview. For current availability, always use the live team page because working days and roles can change.
| Team area | Official details visible | Patient use |
|---|---|---|
| GP partners | Includes Dr Mark Welland, Dr John Twaddle, Dr James Hill, Dr Isobel Eaton and Dr Emma Stone on the official team page. | Named GP, continuity, GP review, clinical decision-making. |
| Other doctors | Includes salaried GPs and GP registrar entries such as Dr Ruth Greaves, Dr Laura Livingstone and Dr Kar Rajaskekar. | GP appointments when clinically appropriate. |
| Nurse practitioners | Helen Polley and Clare Nicholls are listed under nurse practitioners. | Assessment, ongoing conditions and clinical support where appropriate. |
| Practice nurses / HCA | Practice nurses and healthcare assistants are listed, including recall/admin support roles. | Reviews, checks, vaccines, blood pressure, recall work and clinics. |
| Prescriptions / secretaries / reception | Prescription, medical secretary, recall, receptionist and administrative assistant teams are shown. | Paperwork, prescriptions, referrals, admin and navigation. |
| PCN staff | PCN roles include pharmacist, pharmacy technician, social prescriber, care coordinators, occupational therapist, frailty nurse and health and wellbeing coach. | Wider support beyond a standard GP appointment. |
Clinics, Services and Local Support
The official services area lists practical patient services, not hospital-style departments. This guide keeps the focus on what users can actually do.
Travel health
The clinics page says if you are travelling abroad, you may need vaccinations and should make an appointment with the practice nurse to discuss what you need.
Asthma / blood pressure
The clinics page lists asthma annual review and blood pressure review forms to complete before appointments.
Social prescribing
The services page says social prescribing link workers help patients get the right support, including people with long-term conditions.
Minor injuries note
The homepage/news area announces a Minor Injuries Service at the practice. Check the official news/service page before relying on scope or availability.
Non-NHS services
Private sick notes, insurance forms, holiday cancellation forms, medical reports, fitness-to-travel certificates, private prescriptions, passport signing and some vaccination services may be chargeable; fees are displayed in the surgery.
Veteran friendly
The about section says the practice is an accredited Veteran Friendly GP Practice supporting the Armed Forces community.
Medical Records, Summary Care Record and Proxy Access
Access records
The practice says you can use SystmOnline/Airmid, online form, email, post or visit the practice to request access to medical records.
Summary Care Record
The Summary Care Record includes basic information such as allergies, medicines and previous reactions, helping healthcare staff treat you in an emergency or when the practice is closed.
Proxy access
Parents, family members or carers may be able to access services for someone else if both are registered with the practice. Requests can be made by email or post.
Parking, Accessibility and Visit Planning
Accessibility
The official contact page lists disabled parking, disabled WC, step-free access, wheelchair access and induction loop.
Parking
Car parking, cycle parking and disabled parking are listed. The news page also warns users to enter vehicle registration correctly in the parking system.
Reasonable adjustments
The news page says patients can update their record and notify the practice of reasonable adjustments through “update your details” or by requesting a paper copy at the surgery.
Complaints, Patient Feedback and Communication Consent
Complaints
The official contact page encourages feedback and says many issues can be resolved by speaking with a member of staff.
Friends and Family Test
The practice asks patients to share how likely they are to recommend the GP practice to friends and family.
Communication consent
The website includes a route to tell the practice you are happy to be contacted by the practice.
CQC and Regulated Services
CQC is useful for quality context, not for live appointment booking. Always use the practice website for live forms and hours.
Overall rating
CQC lists Seaton and Colyton Medical Practice as Overall: Good.
Inspection context
CQC lists latest inspection as 26 February 2019, report published 3 April 2019, with review information from 6 July 2023.
Regulated activities
CQC lists maternity and midwifery services, family planning, treatment of disease/disorder/injury, surgical procedures, diagnostic and screening procedures and services for everyone.
Seaton & Colyton Route Planner
Choose your task and get a practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Appointment request
I am registered with Seaton and Colyton Medical Practice. My main problem is ______. It started ______. It is getting worse/better. I take ______. I am worried because ______. I can take a call at ______.Home visit call
I am requesting a home visit because the patient is housebound / cannot attend due to ______. Symptoms started ______. Best callback number is ______.Prescription query
Medicine name: ______. Dosage: ______. I ordered it on ______. My nominated pharmacy is ______. I have ______ days left. I need help because ______.Records / proxy request
I would like help with medical-record access / proxy access for ______. Both patients are registered with the practice: yes / no. Please tell me the correct next step.Safety, Privacy and Medical Disclaimer
Map: The Seaton Practice
This map is for the Seaton site at 148 Harepath Road, EX12 2DU. If your appointment is at Colyton Health Centre, use Grove Hill, Colyton, EX24 6ET instead.
Official Resources
Use these links after reading the relevant section above. The article gives the useful detail first; the link is for action.
Related MedicalGroupUK Guides
Same-site internal links were selected from live indexed MedicalGroupUK pages and kept relevant to NHS GP access, standards, appointments and patient routes.
Seaton and Colyton Medical Practice FAQs
What is the Seaton and Colyton Medical Practice phone number?
The official reception number is 01297 20877.
What is the official email address?
The official contact page lists seatonandcolytonmedicalpractice@nhs.net.
Where is The Seaton Practice?
The Seaton Practice is at 148 Harepath Road, Seaton, Devon, EX12 2DU.
Where is Colyton Health Centre?
Colyton Health Centre is at Grove Hill, Colyton, Devon, EX24 6ET.
What are The Seaton Practice opening hours?
The official page lists Monday to Friday 8am to 6pm, with Saturday and Sunday closed.
What are Colyton Health Centre opening hours?
The official page lists Monday to Friday 8am to 1pm and 2pm to 6pm, with Saturday and Sunday closed.
How do I request an appointment?
You can use the appointment request form, SystmOnline, phone 01297 20877 when open, or visit the surgery and speak with reception.
When is the appointment request form available?
The official appointments page lists the appointment request form as available Monday to Friday from 7am to 6pm.
What happens if I submit the appointment form before 5pm?
The official page says requests submitted before 5pm are triaged by the Duty Doctor that day, and you will usually be contacted within a few hours and certainly on the day you submit it.
What if my request is urgent after 4:30pm?
If you submit the form after 4:30pm and believe the issue is urgent, the practice says to phone or pop into the practice so reception is aware.
What consultation types can the practice offer?
The official page says consultations may be by phone, face-to-face at the surgery, video call, text or email.
Does the practice offer extended access appointments?
The official page says extended access appointments are normally offered on Tuesday and Thursday evening and occasionally on Saturday.
How do I request a home visit?
If you are housebound and need an appointment, phone as soon as possible after 8am and before 11am on 01297 20877 on the same day you would like a home visit.
How do I order repeat prescriptions?
The easiest official routes are SystmOnline and NHS account/NHS App. You can also use a repeat prescription request form, bring a paper form to the surgery when open, or post your request.
Can I order repeat prescriptions by phone or email?
No. The official prescription page says the practice does not take repeat prescription requests over the phone or email.
How long do prescriptions take?
The official page says you can usually collect your prescription from the pharmacy 7 working days after ordering.
How do I ask a prescription question?
Local pharmacists can answer many medicine questions. If you need to speak to someone at the GP surgery about your prescription, the official page says to phone the pharmacist after 10am on 01297 20877.
What should I do with old medicines?
Take old medicines to the pharmacy you got them from or bring them into the surgery. Do not put them in the household bin or flush them down the toilet.
How can I manage my health online?
The practice lists Accurx online forms for requests and NHS account/SystmOnline for tasks such as prescriptions, results, health records, appointments and vaccination record.
Do I need an account to use Accurx?
The official online-health page says you do not need an account to use the Accurx website.
How do I set up SystmOnline?
The official page says to visit the surgery with photo ID so the practice can confirm your identity, then they provide a username and password.
How do I get test results?
The website says if results show more tests or treatment are needed, the practice will contact you. You can also ask about test results through the online route and view results using NHS account or SystmOnline where available.
How do I request a sick note?
If you have been off sick for more than 7 days, use the sick-note request form, phone or visit the surgery when open.
How do I register with the surgery?
Check the catchment area first, then use the online registration form or collect a paper registration form from reception when open.
Do I need my NHS number to register?
The registration page says it is helpful to have your NHS number and links to the NHS service to find it.
Does every patient have a named GP?
Yes. The registration page says all patients have a named accountable doctor, but patients can still talk to or make appointments with any doctors or nurses.
How do I access medical records?
The practice lists SystmOnline/Airmid, online form, email, post and visiting the practice as routes to request access to medical records.
What is proxy access?
Proxy access allows a parent, family member or carer to access services for someone else if both are registered with the practice. Requests can be made by email or post.
Does the practice have parking?
The official contact page lists car parking, cycle parking and disabled parking.
Does the practice have accessibility facilities?
Yes. The official page lists disabled parking, disabled WC, step-free access, wheelchair access and induction loop.
What is the CQC rating?
CQC lists Seaton and Colyton Medical Practice as Overall: Good.
Is this the official practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Seaton and Colyton Medical Practice website for live forms, current notices and final service rules.