Ridge Patient Route Map
If you searched for Ridge Medical Practice, the confusing part is usually choosing the correct branch, phone route, SystmConnect form, NHS App, prescription method, test-result route or urgent-care route.
This guide turns the official Ridge Medical Practice information into practical steps, so patients can understand the route before clicking the official action link.
What Do You Need from Ridge Medical Practice Today?
Use this task hub first. It explains the correct route before sending you to the official action page.
Urgent or routine appointment
Use SystmConnect Monday-Friday from 8am, phone 01274 425 600, or visit a surgery and speak with a Care Navigator.
Repeat prescription
Use NHS account, NHS App, SystmOnline, repeat request form, or the locked prescription post box at a surgery.
Test result
View results in your NHS account after doctor review, or phone/visit between 10am and 4pm.
Sick / fit note
Existing sick-note extension uses an admin query. New sick-note request needs a clinical query on SystmConnect.
Records or proxy access
Use NHS App for new GP record entries. Proxy access may need discussion with the Care Navigation team.
Closed or emergency
Use NHS 111 when closed for urgent non-emergency help. Call 999 for a medical or mental health emergency.
Ridge Medical Practice Surgery Sites and Hours
Ridge has four Bradford surgery sites. Use your appointment confirmation carefully because care may be offered at any of the four locations.
| Surgery | Address | Opening hours listed | Patient note |
|---|---|---|---|
| Great Horton | The Ridge Medical Centre, Cousen Road, off Cross Lane, Great Horton, Bradford, BD7 3JX | Monday-Friday 8am-9:30pm | Main site and enhanced-hours hub location. |
| Wibsey | The Ridge Medical Practice, 93 Smith Avenue, Wibsey, Bradford, BD6 1HA | Monday-Friday 8am-6pm | Patient phone line: 01274 425 600. |
| Buttershaw | The Ridge Medical Practice, Ridings Way, off the Crescent, Buttershaw, Bradford, BD6 3UD | Monday-Friday 8am-6pm | Parking listed to the rear of the building. |
| Horton Bank Top | The Ridge Medical Practice, 1220 Great Horton Road, Horton Bank Top, Bradford, BD7 4PL | Monday-Friday 8am-6pm | Parking listed to the front of the building. |
Appointments: How Ridge Routes Requests
The official appointments page says patients can request urgent and routine appointments through SystmConnect, by phone, or by visiting any surgery and speaking to a Care Navigator.
Use SystmConnect from 8am Monday-Friday
For urgent appointments today or tomorrow, or routine appointments in the next 7 days, use the e-consultation appointment request form Monday to Friday from 8am.
Expect 6-8 hour response during opening times
The official appointments page says Ridge will respond within 6 to 8 hours during opening times for appointment requests.
Submit only one request per person
The official page asks patients to submit only one SystmConnect request per person.
Use Care Navigation properly
Care Navigators ask what you need help with so the practice can choose the most suitable doctor, nurse or other health professional.
Cancel if you cannot attend
Cancel via NHS account, SystmOnline, phone, or by replying CANCEL to the appointment reminder text.
SystmConnect Rules Users Often Miss
Appointment form
Appointment requests open Monday-Friday from 8am.
Appointment response
Appointment requests are answered within 6-8 hours during opening times.
Admin/routine chasing
The official page asks patients to allow 24-48 hours for routine and administrative SystmConnect requests before chasing.
New sick note
If requesting a new sick note, use a clinical request, not an admin request.
Home Visits
Who it is for
The official appointment page says if you are housebound and need an appointment, the practice will do a home visit.
When to phone
It is helpful to phone as soon after 8am as possible to request a home visit.
Phone first
The practice will phone first to understand what you need before arranging the visit route.
Enhanced Hours Access at Great Horton
The Enhanced Access Service offers evening and Saturday appointments in addition to daytime clinics. These clinics are provided on behalf of the practice by Bradford Care Alliance.
Monday-Friday evenings
Appointments are listed as available Monday-Friday from 6pm to 9pm at The Ridge Medical Centre, Cousen Road, BD7 3JX.
Saturday
Saturday enhanced-hours appointments are listed as 9am to 4:30pm at The Ridge Medical Centre, Cousen Road, BD7 3JX.
Service types
Listed services include GP appointments, blood tests, blood pressure, cervical screening, LARC, mental health support and physiotherapy.
Managing Health Online: NHS App, NHS Account and SystmOnline
SystmConnect
Use SystmConnect to request an appointment, request a sick note, ask about test results or contact the practice about an admin request.
NHS account / NHS App
Use NHS account or NHS App to order repeat prescriptions, view test results, see parts of your health record, check or cancel appointments and view vaccination record.
SystmOnline setup
To set up SystmOnline, visit the surgery with photo ID. The practice gives a username and password so you can register online or in the app.
Repeat Prescriptions: Correct Routes and Timing
The official prescription page says the easiest ways to order repeat prescriptions are NHS account/NHS App or SystmOnline. Repeat requests are not routinely taken by phone or email except exceptional prior arrangements for some vulnerable patients.
NHS account / NHS App
View repeat medicines and dosage, choose the medicines you need and send to your nominated pharmacy.
SystmOnline
Use the GP online system if you have access set up.
Paper / locked box
Bring a paper request to a surgery Monday-Friday 8am-6pm and post it into the locked prescription post box in the foyer.
Collection timing
You can usually collect from the pharmacy 2 to 3 working days after ordering.
Medicine questions
For GP surgery prescription questions, phone the Care Navigation team after 10am or use SystmConnect. The pharmacy team responds within 24-48 hours during opening times.
Old medicines
Take old medicine to a pharmacy or bring it to the surgery. Do not put it in the household bin or flush it down the toilet.
Test Results: When and How to Check
NHS account
Once a doctor has reviewed your results, you can view them in your NHS account through the NHS website or NHS App.
Phone / visit time
You can phone or visit between 10am and 4pm to ask about reviewed test results.
Questions about results
Use SystmConnect Monday-Friday from 7am for result questions. The practice responds within 24-48 hours during opening times.
Sick / Fit Note: New Request vs Extension
Extend existing note
Use an ADMIN query form on SystmConnect, available Monday-Friday from 7am. The practice replies within 24-48 hours during opening times.
New sick note
A new sick note needs clinical review. Use a CLINICAL query form on SystmConnect, available Monday-Friday from 7am.
Alternative route
You can call or visit any of the four surgeries between 8:15am and 6pm, Monday-Friday.
Medical Records and Proxy Access
The Ridge Medical Practice says patients have a legal right to access personal information held by health and care organisations. SAR requests can take up to one calendar month, but new GP record entries are available through the NHS App for eligible patients.
NHS App records
If you are 16 or over and registered on the NHS App, access to new GP record entries is automatically granted.
Ages 11-16
Patients aged 11-16 can apply to the GP practice for access, but access is not granted automatically.
Proxy access
If you only have proxy access for ordering medications, you need to apply to see new record entries for the person. Contact Care Navigation or reception.
Register with Ridge Medical Practice
The official registration page asks patients to check the catchment area before filling in the online form.
Catchment
The official page says the catchment covers all BD6 and BD7 postcodes, plus specified areas of BD5, Low Moor, Shelf, Clayton and Queensbury, but not Thornton and Denholme BD13 areas.
Turnaround
The registration page says the turnaround time for registrations is 3 working days.
NHS number helpful
It is helpful to have your NHS number when registering online.
Official Services Listed by Ridge Medical Practice
Core patient tasks
- Appointments
- Sick / fit note
- Test results
- Repeat prescriptions
- Register with the surgery
Digital and records
- Managing health online
- Accessing medical records
- Accessing someone else’s information / proxy access
- NHS App and SystmOnline
Community support
- Pharmacy First
- Vaccinations and immunisations
- Carer support
- Wellbeing hub
- Mental health support
Doctors Listed by the Official Ridge Website
The official doctors page is the live source for current names and roles. Check it before relying on older search snippets.
Partners listed
Partner GPs listed include Dr Rebecca Cairns, Dr Daniel Caris, Dr Asad Hafeez, Dr Gareth James, Dr Amir Khan, Dr Estelle McFadden, Dr Amy Tatham, Dr David Tatham, Dr Jane Ward and Dr Rehana Younis.
Other doctors listed
The official page also lists doctors including Dr Amy Tulip, Dr Zatoon Bibi, Dr Katrina Butterworth, Dr Shelley Crampton, Dr Emma Fan, Dr Lubna Haque, Dr Sana Sheikh and Dr Muhammad Sultan.
Best check
Use the official doctors page for qualifications, gender where listed, and current team changes.
Open official doctors pageAccessibility, Interpreting, BSL and Facilities
Ridge’s surgery pages list practical access details across the four branches. Tell the practice when booking if you need language, BSL, access or communication support.
Step-free access
Wheelchair and step-free access is listed across the surgery pages, with Great Horton listing access from both main entrances.
Hearing loop
Hearing loop in waiting area is listed on surgery pages.
BSL support
The official contact page says Ridge offers a BSL Video Relay Service and BSL interpreters can be arranged when booking.
Family facilities
Baby change area and breastfeeding room available upon request are listed on surgery pages.
Parking
Great Horton, Buttershaw, Wibsey and Horton Bank Top pages list car parking, with disabled bays listed where applicable.
Language interpreting
Telephone language interpreting services are listed. Tell the practice when booking if you need this.
Disabled toilets
Toilets with disabled access facilities are listed on surgery pages.
Lift
Great Horton lists a lift to other floors.
2026 Staff Training Afternoon Closures
Several Ridge surgery pages list alternate Wednesday/Thursday afternoon closures from 12 noon for staff training and GP education. If urgent help is needed during these times, call the usual surgery number and you will be diverted to Local Care Direct.
Wednesday 18 March 2026
Listed closure date.
Thursday 16 April 2026
Listed closure date.
Wednesday 20 May 2026
Listed closure date.
Thursday 18 June 2026
Listed closure date.
Wednesday 15 July 2026
Listed closure date.
Thursday 20 August 2026
Listed closure date.
Wednesday 16 September 2026
Listed closure date.
Thursday 15 October 2026
Listed closure date.
Wednesday 18 November 2026
Listed closure date.
Thursday 17 December 2026
Listed closure date.
Feedback and Complaints
Feedback email
The official complaints page says feedback can be sent to ridge.feedback@nhs.net.
Manager route
You can contact a manager team through any of the four reception desks or phone 01274 425 600 after 10am Monday-Friday.
Friends and Family Test
The official site also points patients to the NHS Friends and Family Test survey.
CQC and Quality Snapshot
Overall rating
CQC lists The Ridge Medical Practice at Cousen Road, Great Horton, Bradford, BD7 3JX as Overall: Good.
Latest assessment
CQC lists latest assessment as 22 January 2026, with report published on 20 April 2026.
Key questions
CQC lists Safe, Effective, Caring, Responsive and Well-led as Good.
Ridge Route Planner
Choose your task and get a practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
SystmConnect appointment request
I am registered with The Ridge Medical Practice. My main problem is ______. It started ______. It is getting better/worse. I take ______. I prefer phone / face-to-face / video / text / email if suitable. I need interpreter / BSL / access support: yes/no. My availability is ______.Prescription request
Medicine name: ______. Dosage: ______. I have ______ days left. My nominated pharmacy is ______. I understand prescriptions usually take 2 to 3 working days after ordering.Test result query
I had a ______ test on ______. I am checking whether the doctor has reviewed it and whether any action is needed. My best contact number is ______.Complaint / feedback
I would like to raise feedback/concern about ______ on ______. The impact was ______. I would like the practice to look into ______. My contact details are ______.Map: The Ridge Medical Centre, Great Horton
This map is for the Great Horton main site: The Ridge Medical Centre, Cousen Road, off Cross Lane, Great Horton, Bradford, BD7 3JX. Check your appointment confirmation before travelling because Ridge has four sites.
Official Action Links
Use these after reading the relevant section above. This guide explains the detail first; the official link is for action or verification.
Related MedicalGroupUK Guides
These help users compare NHS GP appointment and access routes on MedicalGroupUK.
Ridge Medical Practice FAQs
What is Ridge Medical Practice?
The Ridge Medical Practice is an NHS GP practice in Bradford with four surgery sites: Great Horton, Wibsey, Buttershaw and Horton Bank Top.
What is the Ridge Medical Practice phone number?
The main patient phone number listed on official pages is 01274 425 600.
Where is the main Ridge Medical Practice site?
The Great Horton main site is The Ridge Medical Centre, Cousen Road, off Cross Lane, Great Horton, Bradford, West Yorkshire, BD7 3JX.
What are the Ridge surgery branches?
The official website lists Great Horton, Wibsey, Buttershaw and Horton Bank Top surgery sites.
What are the Great Horton opening hours?
The official contact page lists Great Horton as Monday to Friday 8am to 9:30pm.
What are the Wibsey opening hours?
The official site lists Wibsey as Monday to Friday 8am to 6pm.
What are the Buttershaw opening hours?
The official site lists Buttershaw as Monday to Friday 8am to 6pm.
What are the Horton Bank Top opening hours?
The official contact page lists Horton Bank Top as Monday to Friday 8am to 6pm.
How do I request an appointment?
You can use SystmConnect Monday to Friday from 8am, phone 01274 425 600, or visit any surgery and speak with a Care Navigator.
How quickly does Ridge respond to SystmConnect appointment requests?
The official appointments page says Ridge will respond within 6 to 8 hours during opening times for appointment requests.
Can I submit more than one SystmConnect request?
The official appointments page asks patients to submit only one SystmConnect request per person.
What is Care Navigation?
Care Navigation means trained practice team members ask what you need help with and help route you to the most suitable doctor, nurse, health professional or service.
Can Ridge offer video, text or email consultations?
The official appointment page says consultations may be by phone, face to face, video call, text or email.
How do I cancel an appointment?
You can cancel using your NHS account, SystmOnline, by phone, or by replying CANCEL to your appointment reminder text.
How do I request a home visit?
If you are housebound and need an appointment, phone the practice as soon after 8am as possible. The practice will phone you first to understand what you need.
Does Ridge offer enhanced-hours appointments?
Yes. Enhanced Access appointments are listed Monday to Friday 6pm to 9pm and Saturday 9am to 4:30pm at The Ridge Medical Centre, Cousen Road, BD7 3JX.
How do I order repeat prescriptions?
The easiest routes are NHS account/NHS App and SystmOnline. You can also use a repeat prescriptions request form or put a paper request in the locked prescription post box at any of the four surgeries.
Can I order repeat prescriptions by phone or email?
The official prescription page says Ridge does not routinely take repeat prescription requests by phone or email, except exceptional prior arrangements for some vulnerable patients.
How long do Ridge prescriptions take?
The official prescription page says you can usually collect your prescription from the pharmacy 2 to 3 working days after ordering.
When should I phone about a prescription question?
The official prescription page asks patients to phone the Care Navigation team after 10am or use SystmConnect for prescription questions.
How do I get test results?
After doctor review, you can view results in your NHS account or phone/visit between 10am and 4pm.
How do I ask a question about test results?
Use SystmConnect Monday to Friday from 7am. The official page says the practice responds within 24-48 hours during opening times.
How do I extend a sick note?
Use an admin query form on SystmConnect Monday-Friday from 7am. The practice replies within 24-48 hours during opening times.
How do I request a new sick note?
A new sick note needs clinical review. Use a clinical query form on SystmConnect Monday-Friday from 7am.
Can I access my medical records online?
Yes. Ridge says NHS App can show new GP record entries for eligible patients, and SAR requests can take up to one calendar month.
What is the registration catchment?
The official registration page says the catchment covers all BD6 and BD7 postcodes, specified parts of BD5, higher areas of Low Moor, Shelf with HX postcodes, Clayton and Queensbury, but not Thornton and Denholme BD13 areas.
How long does registration take?
The official registration page says the turnaround time for registrations is 3 working days.
Does Ridge have BSL support?
Yes. The official contact page says Ridge offers a BSL Video Relay Service, and surgery pages say BSL interpreters can be arranged if requested when booking.
Does Ridge have disabled access?
Yes. Surgery pages list wheelchair and step-free access, hearing loop, disabled toilet facilities and parking arrangements.
What is the Ridge Medical Practice CQC rating?
CQC lists The Ridge Medical Practice at Cousen Road as Overall: Good, with Safe, Effective, Caring, Responsive and Well-led all rated Good.
How do I complain or send feedback?
The official feedback page says patients can email ridge.feedback@nhs.net or contact a manager team through reception or by calling 01274 425 600 after 10am Monday-Friday.
Is this the official Ridge Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Ridge Medical Practice website for live forms, current closures, phone routing and clinical instructions.