Putneymead Care Route Console
If you are trying to use Putneymead Group Medical Practice, the key question is usually not just “what is the phone number?” It is whether your need belongs in the online form, Patient Access, NHS App, phone line, prescription route, test-results route, home visit request, private-fee route, or NHS 111.
This guide turns the official Putneymead information into practical patient routes first. Official links appear after the explanation, so you know what to prepare before clicking.
What Do You Need from Putneymead Today?
Start with your task. Each route below explains what to do, what to prepare, and where the official action link is.
GP appointment
Use the online form for urgent same-day/tomorrow requests or routine appointment requests. A GP reads the message and reception contacts you with the outcome.
Repeat prescription
Use NHS App, NHS website, Patient Access/online services, or written/postal request. Do not request scripts by phone or email.
Test result
Use NHS account, online services, online contact form, phone or visit between 10am and 4pm after the expected result timescale.
Fit note
Seven days or less usually means no fit note. More than seven days means you may need a doctor’s fit note.
Online access / proxy
Patient Access and NHS App can support online services. Online/proxy access needs the official application route.
Complaint or private letter
Complaints use the complaints route. Non-NHS letters/forms use the private-fee process and may take up to 30 days after payment and consent.
Contact, Address, Opening Hours and Out-of-Hours Route
Putneymead Appointment System: Micro-Step Guide
Putneymead’s appointment page explains separate routes for urgent appointments, routine requests, nurse/HCA appointments, counselling, physiotherapy, home visits and text-message reminders.
Use the online form first when suitable
For urgent appointments today or tomorrow, the official page says the online form is the quickest and easiest way to send a message. A GP reads the request and reception gets in touch to offer an appointment if needed.
Expect a response within 6 working hours
The urgent appointment section says the practice will get back within 6 working hours, usually the same day, and sooner where urgent.
Include your availability
The appointment page specifically asks patients to include availability when submitting a request. The online-form FAQ says there is a section for times you are not available.
Phone if you cannot use online access
You can still ring 020 8788 0686 when the practice is open. Reception will take key details and pass them to the GP.
Cancel by text when possible
Appointment reminders are sent 24 hours before. The official page says you can cancel by replying CANCEL to the reminder.
Online Form and Triage: What Happens After You Submit
Team reads requests
The official online-form page says a team reads messages as they come in and sends a text after the request has been read to explain what happens next.
Right clinician routing
All GP and Physicians Associate appointments are triaged first. Your request may be routed to a nurse, pharmacist, counsellor, physiotherapist or social prescriber.
Closed-hours warning
You can submit the form overnight or at weekends, but it will not be read while the practice is closed. Do not use it for very urgent or emergency help.
On behalf of patient
You can submit a form on behalf of a patient, but say this on the form. Confidentiality rules mean the practice cannot discuss patient information without permission.
Face-to-face still used
The official FAQ says GPs, Physicians Associates, physiotherapists, healthcare assistants and nurses are seeing patients face to face, but the team speaks to patients first.
Phone alternative
If online access is not possible, call the practice during opening hours and have your symptoms, duration and callback details ready.
Home Visits: When and How to Ask
Putneymead says home visits are for patients who are genuinely housebound because of illness or disability.
Phone before 10:30am
The appointment page asks patients to telephone reception before 10:30am if they think a home visit may be required.
Doctor calls first
The practice will take details and ask a doctor to get in touch by phone initially. A doctor will phone back the same day.
Other routes may be safer
The page explains that telephone advice, district nurse visits or hospital attendance may be more appropriate than a home visit.
Patient Access, NHS App and Online Services
Putneymead lists Patient Access and the NHS App for online access, repeat prescriptions and selected booking tasks.
NHS App
The NHS App page says it can be used to order repeat prescriptions, choose a pharmacy, book appointments, check symptoms and view your GP medical record.
Patient Access
Patient Access connects patients to GP, pharmacy and health-record services through a mobile or home computer.
Apply for access
If you are not registered for online services, the official website links to an online access application form, including proxy access.
Book selected tests
The Patient Access page says blood tests and smear tests can be booked through Patient Access / NHS App.
Request repeat medication
The practice states repeat prescriptions can be requested through Patient Access / NHS App.
Proxy access
The online/proxy access form collects personal and medical information and includes privacy consent before submission.
Repeat Prescriptions: 72 Hours, No Phone or Email Requests
Putneymead asks patients to choose the right prescription route and allow 72 hours / 3 working days, excluding weekends and bank holidays.
NHS App / NHS website
Order repeat prescriptions online and have them sent electronically to a nominated pharmacy.
Online services
The official prescription page says the easiest way to order is by using online services.
By post
You can post your prescription slip or written request. Include a stamped addressed envelope if return by post is needed.
Emergency supply
If you have run out of prescribed medicine and need it urgently, the official page points patients to emergency prescription guidance, including out-of-hours options.
Medication reviews
Annual reviews may be needed for medicines for blood pressure, diabetes, epilepsy, HRT, COPD, thyroid problems and other chronic conditions.
Charges and exemptions
Prescription charges apply in England, with exemption/remission arrangements and Prescription Prepayment Certificates available through NHS routes.
Test Results: When to Check and What Reception Can Say
Putneymead recommends Patient Access or NHS App for viewing test results online. The practice will only contact patients about results that require action.
7-day results
Urine samples, blood tests, swab tests, stool samples and x-ray results are listed as 7 days.
10-day results
Ultrasound scan results are listed as 10 days.
3-week results
Smear tests and nail clippings are listed as 3 weeks.
Phone / visit window
Patients can phone 020 8788 0686 or visit between 10am and 4pm after results have been reviewed.
Confidentiality
The practice will only release results to the person they relate to unless prior permission is given or the person cannot understand the results.
Hospital tests
Hospital-requested results are not automatically forwarded to the practice. Contact the hospital clinic that organised the test.
Sick Notes and Fit Notes: 7-Day Rule
7 days or less
You do not need to give your employer a fit note or other proof of sickness from a medical professional.
Self-certification
Your employer may ask for an SC2 self-certification form, available from the employer or HMRC.
More than 7 days
You must give your employer a doctor’s fit note if you have been ill for more than 7 days in a row, including weekends and bank holidays.
GP or hospital doctor
The official page says you can get a fit note from a GP or hospital doctor.
Register as a New Patient
The official home page says Putneymead is accepting new patients. The registration page explains that patients have a named accountable GP but can book with any GP at the surgery.
Accepting new patients
Putneymead states it is open to welcoming new patients.
Home-area decision
If home access is not practical or not in your best interests, the practice may offer registration with home visits, decline registration or advise a more local practice.
Named GP
All registered patients have a named accountable GP responsible for overall care, but patients can book with any GP. You can ask reception who your named GP is.
Putneymead Services: What the Official Site Actually Lists
Putneymead describes itself as an established NHS GP surgery in Putney with a large clinical team and a wide range of NHS services.
Core NHS GP services
- Routine and chronic illness care.
- Blood tests.
- Blood pressure monitoring.
- ECGs.
- Travel immunisations.
Women’s and family health
- Smear tests.
- Contraception and family planning.
- IUCD and implants.
- Maternity services.
- Antenatal and pregnancy care.
Clinics and monitoring
- Pre-bookable weekday morning blood-test clinics from 8am.
- Self-service blood-pressure machine on Floor 3 reception.
- 24-hour blood-pressure machine where clinically needed.
Mental health and counselling
- In-house counselling direct access is listed.
- Initial consultations can be face-to-face or telephone.
- Wandsworth Talking Therapies is listed for common mental health problems.
Physio and lifestyle
- First Contact Physiotherapist route is listed.
- Weight loss support is described.
- Nurses advise on diet, cholesterol, exercise, smoking and weight loss.
RSV vaccination
- NHS RSV vaccine listed for ages 75 to 79.
- Also listed for people 28 weeks pregnant or more.
- Ages 75 to 79 should wait to be contacted by Putneymead.
Doctors, Nurses and Wider Care Team
The official team pages are the live source for names and roles. Use them before relying on a cached search result.
Partners and GPs listed
Official doctor list includes Dr Ashleigh Helm, Dr Maria Wallace, Dr Mandeep Baveja, Dr Zoe Rose, Dr Lucy Andrews, Dr Kieron Earney, Dr Chloe Ho, Dr Alexandra Hallums, Dr Sarah Dawson, Dr Katherine Taylor, Dr Devin Gray, Dr Atch Sivanandarajah, Dr Emily Mei, Dr Charlotte Haslegrave, Dr Laura Neal, Dr Sachi Brittin, Dr Meera Sothinathan, Neha Varma, Dr Shan Deshani, Dr Sophia Kanji, Dr Fiona Kelly, Dr William Stanger, Dr Rachel Sussman, Dr Riya Amin and Dr Emma Bevan.
Nurse team listed
Official nurse-team page lists Jodie O’Regan, Lucia Perez Rodil, Laura Derrick, Ann Langley, Rene Smit, Inga Bekere, Rowena Calinawan and Amy Rothwell.
Pharmacists and other roles
The official other-healthcare-professionals page lists pharmacists Sophie Kidd, Elena Gabriel, Rachael McGreal and Yan Lok, plus Social Prescriber Tulloch Kempe.
Student Medical Centre and Building Services
Putneymead has a wider site context. Keep NHS GP services separate from private services located in the same building.
Roehampton students
The Student Medical Centre is the on-campus surgery for students of Roehampton University. Use the official student centre route for that service.
2nd floor services
The official about page lists Putney Clinic of Physical Therapy, private osteopathy, physiotherapy, chiropody, yoga/pilates studio, diabetic eye screening consultant rooms and Ascenti Physiotherapy.
4th floor services
The official about page lists CEDA Healthcare private consultant rooms on the 4th floor. Private services are not the same as NHS GP appointment routes.
Non-NHS Services and Private Fees
Putneymead explains that GP contracts mainly cover ongoing NHS medical care. Other work can be non-NHS and chargeable. The official price list says the prices below are as of 9 July 2025.
Basic letter
“To Whom It May Concern” basic letter: £30.00. Detailed letter: £36.00.
Private sick note
Private sick note: £36.00.
Driver examination
DVLA / LGV / PCV / Taxi / Cab Driver Examination: £129.60.
GP medical report
GP medical report: £179 per hour + VAT.
Private prescription
Private prescription for travel, non-NHS or overseas students: £15.00.
Yellow fever
Yellow Fever vaccination including certificate: £75.00. Vaccination certificate: £10.00.
Parking, Accessibility and Visiting the Building
Parking
The official contact page lists cycle parking and disabled parking.
Disabled bays
The practice says there are 2 disabled parking bays next to the staff car park.
Access
Disabled WC, step-free access and wheelchair access are listed. The site says there is full step-free access into and throughout the building.
Travel tip
Use the full postcode SW15 6TQ and check whether your appointment is at Putneymead or the Student Medical Centre before travelling.
Complaints, Feedback and Friends & Family Test
Use the feedback route for comments and the complaints route for unresolved concerns. Do not use complaint forms for urgent medical help.
Feedback
The practice welcomes compliments, comments and concerns. The Friends & Family Test is available for anonymous feedback after NHS care or treatment.
Complaint timing
The complaints policy asks for complaints as soon as possible, ideally within days or weeks. If not, details should be provided within 12 months of the incident or discovering the problem.
Acknowledgement
The complaints policy says complaints are acknowledged within 3 working days and investigated under the NHS complaints system.
Complaining for someone else
Medical confidentiality applies. A signed note may be needed unless the person cannot provide it because of illness.
If unresolved
If you are still unhappy after local resolution, the policy points to the Parliamentary and Health Service Ombudsman for independent review.
How to complain
You can complain using the online form, by telephone, letter or verbally in person. Complaints should be addressed to the Reception and Patient Liaison Lead.
CQC and Quality Snapshot
CQC is useful for inspection history, not for live appointment rules. Use the Putneymead official website for current forms, phone rules and opening changes.
Overall rating
CQC lists Putneymead Group Medical Practice as Overall: Good.
Responsive
CQC’s public summary lists Responsive as Outstanding, with Safe, Effective, Caring and Well-led shown as Good.
Latest review note
CQC says it reviewed available information and data on 6 July 2023 and did not find evidence requiring reassessment at that stage.
Putneymead Route Planner
Choose your task and get a practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Online appointment request
I am registered at Putneymead Group Medical Practice. My main problem is ______. It started ______. It is getting better/worse. I take ______. I am available at ______ and unavailable at ______. My callback number is ______.Prescription request
Medicine name: ______. Dosage: ______. I have ______ days left. My nominated pharmacy is ______. I know Putneymead asks for 72 hours / 3 working days for repeat prescriptions.Test result query
I had a ______ test on ______. It was arranged by Putneymead / hospital clinic. I am checking whether the result has been reviewed and whether any action is required.Private letter/form request
I need a non-NHS letter/form for ______. Please confirm whether Putneymead can complete it, the fee, the timescale, and what consent or documents you need before I proceed.Map: Putneymead Group Medical Practice
Use this map for 266 Upper Richmond Road, Putney, London, SW15 6TQ. Confirm your appointment route and site before travelling.
Official Action Links
Use these links after reading the relevant section above. The guide explains the details first; the official link is for action or verification.
Related MedicalGroupUK Guides
These help users compare NHS GP appointment and access routes on MedicalGroupUK.
Putneymead Group Medical Practice FAQs
What is Putneymead Group Medical Practice?
Putneymead Group Medical Practice is an established NHS GP surgery in Putney, South West London.
Where is Putneymead Group Medical Practice?
The official address is 266 Upper Richmond Road, Putney, London, SW15 6TQ.
What is Putneymead Group Medical Practice phone number?
The official telephone number is 020 8788 0686. The official site states all calls are recorded.
What are Putneymead opening hours?
The official contact page lists Monday to Thursday 8am to 7:30pm, Friday 8am to 6:30pm, and Saturday 8am to 11:30am by prior appointment only. The practice is closed on bank holidays.
Is Putneymead open on Saturday?
Yes, Saturday is listed as 8am to 11:30am by prior appointment only.
What should I do when Putneymead is closed?
Use NHS 111 for urgent non-emergency help when the practice is closed. Call 999 for life-threatening emergencies.
How do I request an urgent appointment?
Use the official online form for urgent appointments today or tomorrow, Monday to Friday. The practice says it will get back within 6 working hours, usually the same day.
Can I still phone Putneymead for an appointment?
Yes. The official appointment page says you can still ring 020 8788 0686 when the practice is open if you cannot use the online form.
Why can’t I book directly with my GP anymore?
The official online-form FAQ says all GP and Physicians Associate appointments are triaged first because of appointment demand and patient access feedback.
Are face-to-face appointments still available?
Yes. The official online-form FAQ says GPs, Physicians Associates, physiotherapists, healthcare assistants and nurses are seeing patients face to face, but the practice needs to speak to you first.
How do I request a home visit?
Home visits are for patients who are genuinely housebound because of illness or disability. The appointment page asks patients to phone reception before 10:30am if they think a home visit is required.
How do I order repeat prescriptions?
Use the NHS App, NHS website, online services/Patient Access, or a written/postal request. Putneymead says it does not take prescription requests by phone or email.
How long do prescriptions take?
Putneymead asks patients to allow 72 hours, or 3 working days, excluding weekends and bank holidays.
Can I request a prescription by post?
Yes. You can post a prescription slip or written request to the practice. If you need it returned by post, include a stamped addressed envelope and allow at least 7 days.
How do I get test results?
Putneymead recommends Patient Access or NHS App. You can also use the online contact form, phone 020 8788 0686 or visit between 10am and 4pm after the result has been reviewed.
When should I check my blood-test result?
The official test-results page lists blood tests, swab tests and stool samples as 7 days.
When should I check ultrasound results?
The official test-results page lists ultrasound scan results as 10 days.
Will Putneymead contact me about all results?
No. The practice says it will only contact patients about results that require action.
Can reception tell me my result?
Receptionists can give limited information depending on the clinician’s note. If a result is abnormal or needs action, reception can book a follow-up with the clinician who requested the test.
How do I request a fit note?
If you are off work for 7 days or less, you usually do not need a fit note. If you have been ill for more than 7 days in a row, including weekends and bank holidays, you may need a doctor’s fit note.
Is Putneymead accepting new patients?
The official Putneymead website says the practice is accepting new patients and is open to welcoming new patients.
Does Putneymead have a named GP system?
Yes. The registration page says all registered patients have a named accountable GP responsible for overall care, but patients can book appointments with any GP at the surgery.
Does Putneymead use Patient Access?
Yes. The official website has a Patient Access section and says Patient Access can support access to GP, pharmacy and health-record services.
What can the NHS App do for Putneymead patients?
The NHS App page says it can be used to order repeat prescriptions, choose a pharmacy, book appointments, check symptoms and view GP medical record information.
Does Putneymead offer blood tests?
Yes. The services page says Putneymead offers pre-bookable morning blood-test clinic appointments daily Monday to Friday from 8am at the practice.
Does Putneymead have parking?
The official contact page lists cycle parking and disabled parking, and says there are 2 disabled parking bays next to the staff car park.
Does Putneymead have wheelchair access?
Yes. The official contact page lists disabled WC, step-free access and wheelchair access, and says there is full step-free access into and throughout the building.
What is Putneymead CQC rating?
CQC lists Putneymead Group Medical Practice as Overall: Good, with Responsive rated Outstanding and Safe, Effective, Caring and Well-led rated Good.
How do I complain to Putneymead?
You can complain via online form, telephone, letter or verbally in person. The complaints policy asks patients to complain as soon as possible and says complaints are acknowledged within 3 working days.
Does Putneymead charge for private letters?
Yes. The official non-NHS price list includes private fees, including £30 for a basic “To Whom It May Concern” letter and £36 for a detailed version, as of 9 July 2025.
Is this the official Putneymead website?
No. This is an independent MedicalGroupUK.org guide. Use the official Putneymead website for live forms, current hours, service changes and clinical instructions.