Eyre Patient Route Hub
If you searched for Eyre Medical Practice Edinburgh, you probably need one clear answer: should you phone, use the prescription form, submit registration papers, call NHS 111, ask pharmacy first, or wait for test results?
This guide turns the official Eyre Medical Practice information into quick patient routes, so you understand the next step before opening an official form or calling reception.
What Do You Need from Eyre Medical Practice Today?
Start with the task. Eyre’s official site is useful, but patients can still waste time if they phone about prescriptions, email insecure details, request a home visit too late, or use a GP route for dental, eye, pharmacy, minor-injury or emergency problems.
Book a GP appointment
Phone reception on 0131 556 8842. Reception will ask brief information and offer a telephone or face-to-face appointment with an appropriate clinician.
Request a home visit
Phone the surgery with details before 9am. Home visits should only be requested when you are too ill to attend, housebound, very elderly and frail, or terminally ill.
Order repeat prescription
Use the prescription page/order form, post, or email route. Repeat prescriptions are processed within 3 working days.
Ask for test results
Phone between 11am and 4pm, Monday to Friday. Patients are asked to phone in person for results.
Register as a patient
You must be a permanent resident inside the practice boundary and not already registered with a local GP practice.
Urgent help when closed
Use NHS 24 on 111 when the surgery is closed and you need urgent medical advice. Use 999 for life-threatening emergencies.
Eyre Medical Practice Contact, Hours and Email Caution
The practice can be contacted by post, telephone or email, but the official contact page warns that email from a private address may not be secure and that the practice does not routinely respond to emails by email. For appointment, telephone consultation, home visit or enquiries, the practice asks patients to telephone reception where possible.
How to Book an Appointment at Eyre Medical Practice
Eyre’s appointment system is phone-led. The official page says the receptionist will ask brief information and offer an appointment with an appropriate clinician, which may be a doctor. Some appointments are available on the day and in advance.
Phone 0131 556 8842
Call during telephone access hours. Have your main reason ready, but you do not have to tell reception anything that makes you uncomfortable.
Share enough detail for safe routing
Reception staff are part of the healthcare team and use brief information to direct you to the most appropriate appointment or service.
Say if you prefer telephone or face-to-face
The homepage says patients now have a choice between face-to-face and telephone consultations. The practice will see everyone in person who needs to be seen.
Expect the right professional, not always a GP
Depending on symptoms, you may be signposted to a primary care expert such as a community pharmacist, dentist or optician.
For ongoing problems, ask for continuity
Eyre is a group practice. You can choose to consult any doctor, but for ongoing problems it may help to see the doctor who knows you.
Home Visits: Before 9am Rule
Request early
The official appointments page says to telephone the surgery with details before 9am if you require a home visit.
Use only when needed
Only request a home visit if you are too ill to attend the surgery, very elderly and frail, terminally ill or housebound.
What to explain
Tell reception why the patient cannot attend, symptoms, address, callback number and whether a carer is present.
Right Care First: GP, Pharmacy, Dentist, Optician, 111 or 999?
The homepage tells patients to use the right care in the right place. This is not about blocking access; it is about getting quicker help from the correct service.
| Situation | Best first route from official guidance | Useful note |
|---|---|---|
| Minor illness or common condition | Local pharmacy first where suitable. | Pharmacy teams may provide advice and treatment without a GP appointment. |
| Routine or urgent GP care during normal hours | Phone Eyre Medical Practice. | Reception may route you to the correct clinician or service. |
| Dental problem | Contact a dentist or dental emergency route. | The practice guidance separates dental problems from GP care. |
| Eye problem | Contact an optician. | The practice guidance separates eye problems from GP care. |
| Urgent help when GP/dentist closed | NHS 24 on 111. | Use when not life-threatening but you need urgent advice. |
| Critical or life-threatening emergency | 999 / A&E. | Examples include unconsciousness, heavy blood loss, suspected heart attack or significant difficulty breathing. |
Register with Eyre Medical Practice
The official patient information page says you must be a permanent resident inside the practice area and not already registered with a local GP practice. The homepage also says you should be resident within the boundary for more than three months.
Boundary roads
The boundary is described using Ferry Road, Newhaven Road, Pilrig Street, Leith Walk, Leith Street, Princes Street, Queensferry Street, Bell’s Brae, Dean Path, Orchard Brae and Crewe Road South.
Forms needed
Complete the GP Registration Form and Patient Questionnaire where applicable. The questionnaire is only for those aged 16 and over.
Children aged 6 or under
If registering a child aged 6 years or under, provide details of their immunisation history.
Submission route
Submit registrations by email to loth.registrations71326@nhslothian.scot.nhs.uk, or hand completed forms to reception if you cannot submit by email.
Processing note
The patient information page says once the registration is received, it may take up to 7 days to process.
Safe surgery
The practice says everyone in the UK has the right to free GP care. If you live in the practice area and do not have proof of ID or address, you can still register. Immigration documents are not required.
Repeat Prescriptions: 3 Working Days and No Routine Phone Requests
The official prescriptions page says repeat prescriptions are processed within 3 working days. It also says no telephone requests can be accepted unless authorised by a GP.
Order through the prescription page
Use the official prescription page and order form where available.
Use post or email where suitable
The page says requests can be made by post or email using the orange order form button. Private email may not be secure.
Use your nominated pharmacy
Arrange for a local pharmacy to collect your prescription and tell the practice which pharmacy you have chosen.
Allow 3 working days
Order before you run out, and remember pharmacy collection and dispensing can add extra time.
Early request rule
If you request more than two weeks early, the practice says you must provide a reason or it may not be processed.
Hospital consultant requests
The prescription page says prescription requests from hospital consultants are not urgent and are processed in the normal timeframe.
Test Results and Samples
The official patient information page gives specific timing for test results and sample hand-ins.
Call window
Patients are requested to telephone between 11am and 4pm, Monday to Friday, for test results.
Phone in person
The official page says patients should phone in person for results.
Typical result time
Unless your GP says otherwise, allow around one week for results to come back.
X-rays take longer
The official page says x-rays take longer, around 10 to 14 days.
Minor Injuries, NHS 111 and A&E
Eyre’s patient information page gives Scotland-specific urgent-care routes. This is important because CQC and many England-only NHS assumptions do not apply in the same way to an Edinburgh GP practice.
Out of hours
When the surgery is closed, urgent medical advice is through NHS 24 on 111.
Minor injury assessment
The official page says to telephone 111 from 10am to 10pm, Monday to Sunday, if you have injured yourself in the last 5 days and need advice.
Minor injury clinic age
The patient information page says the clinic treats patients aged 12 years and over with injuries such as strains, sprains, wounds, burns and suspected broken bones.
Doctors and Practice Team
The official appointments page describes Eyre as a group practice, meaning patients can choose to consult any of the doctors working there. For urgent problems, you may need to see any available doctor.
| GP Partner | Usual practice days listed by official page | Helpful patient note |
|---|---|---|
| Dr Claire Pedder | Monday, Wednesday and Thursday | For ongoing problems, ask reception if continuity is possible. |
| Dr Keith Cohen | Monday, Tuesday, Wednesday, Thursday morning only and Friday | Availability can change; confirm when booking. |
| Dr Lucy Kelman | Tuesday, Wednesday and Friday | Urgent problems may be booked with another available clinician. |
| Dr Carlo Alonzi | Monday, Wednesday, Thursday and Friday morning only | Ask for the correct clinician, not only a named GP, if your issue is urgent. |
| Dr Nicola Round | Wednesday, Thursday and Friday | Use the phone route to request a suitable appointment. |
Nursing team
The official staff page says the surgery has two part-time nurses and one healthcare assistant.
Healthcare assistant
The staff page says the healthcare assistant provides services including phlebotomy, blood pressure checks, new patient medicals and domiciliary health checks for over-90s.
Mother and baby support
The staff page mentions an open access forum for new mothers and babies.
Disabled Access and Parking
Disabled access
The official practice information says consulting rooms and public areas have been designed to allow disabled patients easy access to all facilities.
Metered parking
The practice information says there is public metered parking on Eyre Crescent and Eyre Place.
Do not park here
The practice asks patients not to park in the practice or residential parking spaces.
Medical Records, Confidentiality and Data Protection
The official practice information and data protection notice explain how records and personal information requests should be handled.
Request copies of records
Patients can request copies of medical records. The practice information says requests should be made in writing to the Practice Manager.
Response timing
The data protection notice says the practice will respond to access requests without delay and within one month after receiving enough information, though complex requests may take longer.
Confidentiality
The practice information says staff are trained to ensure information held by the practice remains confidential.
Email caution
The official pages repeatedly warn that email from a private address may not be secure.
Translation service
The data protection notice lists NHS Lothian Interpretation and Translation Service contact details, including telephone 0131 536 2020 option 5 option 5.
ICO registration
The data protection notice lists the practice ICO registration number as Z7930368.
Problems or Complaints
If you are unhappy with care or have a problem with the practice service, the official patient information page says to contact the Practice Manager, Ros Chadha, by phone or email.
Phone route
Use the main practice phone number: 0131 556 8842.
Email route
The patient information page lists ros.chadha@nhs.scot for Practice Manager contact. Remember the practice’s email-security warning.
Prepare your complaint
Write what happened, date, who was involved if known, what harm or problem occurred, and what outcome you are asking for.
Self-Referral and Support Routes Listed by the Practice
The official patient information page includes several useful routes that can save a GP appointment when they match your need.
Physiotherapy
Registered Edinburgh GP patients aged 16 or over can use the routine physiotherapy self-referral service for one problem only.
Podiatry
Patients of any age registered with an Edinburgh GP can use the self-referral podiatry route, but routine nail cutting or pedicure is not available without medical or podiatry need.
Midwife
If you know you are pregnant, the official page says to call NHS Lothian maternity services on 0131 536 2009 to arrange a midwife appointment.
Dental
Dental emergencies are listed with 0131 536 4800, and dental problems should use dental routes rather than GP appointment routes.
Mental health
The patient information page lists mental-health resources including Breathing Space, Edinburgh Crisis Centre, iThrive Edinburgh, Mental Health Information Station and Samaritans.
Stop smoking
NHS Quit Your Way is listed with 0131 286 5113.
Dermatology Images: Only Send If Asked
The official dermatology image page is useful, but it is not a general photo-upload service. Use it only when a member of the practice team asks you to send images.
Only when requested
The practice says unsolicited images will be deleted.
Image limit
The page says to email up to 4 images, limited to 3MB each, when requested.
No videos
The practice says it does not accept video attachments; still images only.
Eyre Route Planner
Choose your task and get a practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Phone Scripts
Appointment request
I am registered with Eyre Medical Practice. My main problem is ______. It started ______. It is getting better/worse. I take ______. I would prefer telephone / face-to-face if suitable. I can take a call at ______.Home visit request
I am requesting a home visit because the patient cannot attend the surgery due to ______. Symptoms are ______. Address is ______. Best callback number is ______.Prescription request
Medicine name: ______. Strength: ______. Quantity: ______. Pharmacy nominated: ______. I have ______ days left. Early request reason, if any: ______.Test-result call
I am calling for my own test result. The test was ______ on ______. My date of birth is ______. I was told to check after ______.Map: Eyre Medical Practice Edinburgh
Use the exact address 31 Eyre Crescent, Edinburgh, EH3 5EU. Check current opening or lunch notices before travelling.
Official Action Links
Use these after reading the relevant section above. The article explains the practical detail first; the link is for action.
Related MedicalGroupUK Guides
These internal links help users compare Edinburgh NHS Scotland GP access topics. Always verify facts on each official practice website.
Eyre Medical Practice Edinburgh FAQs
What is the Eyre Medical Practice address?
Eyre Medical Practice is at 31 Eyre Crescent, Edinburgh, EH3 5EU.
What is the Eyre Medical Practice phone number?
The main phone number listed by the practice and NHS 24 is 0131 556 8842.
What are Eyre Medical Practice opening hours?
The official contact page lists doors open Monday to Friday 8:00am to 6:00pm and telephone lines open Monday to Friday 8:30am to 6:00pm. It also lists a Wednesday lunchtime closure from 12:30pm to 1:30pm.
Does Eyre Medical Practice close at lunchtime?
The official contact page mentions Wednesday lunchtime closure from 12:30pm to 1:30pm, and the homepage has current lunch-window notice wording. Check the live official page before travelling around midday.
How do I book an appointment at Eyre Medical Practice?
Phone 0131 556 8842. Reception will ask brief information and offer an appointment with an appropriate clinician, which may be by telephone or face to face.
Why does reception ask questions?
The practice says reception staff are part of the healthcare team and help triage enquiries. You do not have to share anything that makes you uncomfortable, but brief details help route you correctly.
Can I choose which GP I see?
Eyre is a group practice, so patients can choose to consult any doctor working there. For urgent problems, you may need to see any available doctor.
How do I request a home visit?
Phone the surgery with details before 9am. Only request a home visit when you are too ill to attend, very elderly and frail, terminally ill or housebound.
How do I order repeat prescriptions?
Use the official prescription page/order form, post or email route. No telephone requests can be accepted unless authorised by a GP.
How long do repeat prescriptions take?
The official prescriptions page says repeat prescriptions are processed within 3 working days.
Can I order prescriptions more than two weeks early?
If your request is more than two weeks early, the practice says you must provide a reason. Your prescription may not be processed if ordered early without a valid reason.
Should I phone the practice to ask if my prescription is ready?
The official prescriptions page asks patients to contact their pharmacy first to check if the prescription is ready, and says not to telephone the practice for this.
How do I get test results?
The official patient information page asks patients to telephone between 11am and 4pm, Monday to Friday, for test results. Patients should phone in person.
How long do test results take?
Unless your GP tells you otherwise, allow around one week for test results. X-rays take longer, around 10 to 14 days.
How should I hand in a sample?
If asked to hand in a sample, label it with your name and date of birth and hand it in before 4pm.
How do I register with Eyre Medical Practice?
You must be a permanent resident inside the practice boundary and not already registered with a local GP practice. Complete the GP Registration Form and Patient Questionnaire where applicable.
Where do I send registration forms?
The official patient information page says registrations should be submitted by email to loth.registrations71326@nhslothian.scot.nhs.uk, or handed to reception if you cannot submit by email.
How long does registration take?
The patient information page says once registration is received, it may take up to 7 days to process. It also says there may be a wait of up to four weeks to register due to list-size balancing.
Can I register without proof of ID or address?
The practice says everyone in the UK has the right to free GP care. If you live in the practice area and do not have proof of ID or address, you can still register. Immigration status or nationality do not matter.
What should I do when Eyre Medical Practice is closed?
Use NHS 24 on 111 for urgent medical advice when the surgery is closed. Use 999 for life-threatening emergencies.
Where is the minor injuries clinic?
The contact page lists the Minor Injuries Clinic at Western General Hospital, Crewe Road South, Edinburgh, EH4 2XU, telephone 0131 537 1330. The patient information page also says to telephone 111 for minor injury assessment.
Does Eyre Medical Practice have disabled access?
The official practice information says consulting rooms and public areas have been designed to allow disabled patients easy access to all facilities.
Is there parking at Eyre Medical Practice?
The practice information says there is public metered parking on Eyre Crescent and Eyre Place. It asks patients not to park in the practice or residential parking spaces.
How do I complain about Eyre Medical Practice?
The official patient information page says to contact the Practice Manager, Ros Chadha, by phone or by email at ros.chadha@nhs.scot if you are unhappy with care or have problems with the service.
Can I email Eyre Medical Practice?
The contact page lists loth.receptions70018@nhs.scot, but warns that email from a private address may not be secure and that the practice does not routinely respond to emails by email.
Can I send photos to Eyre Medical Practice?
Only send dermatology images if a member of the practice team asks you to. The official dermatology page says unsolicited images will be deleted and video attachments are not accepted.
Is Eyre Medical Practice inspected by CQC?
Eyre Medical Practice is in Scotland. CQC is the England regulator, so patients should use the official practice website, NHS 24, NHS Inform and NHS Lothian routes rather than assuming English CQC/NHS profile rules.
Is this the official Eyre Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Eyre Medical Practice website and NHS 24/NHS Inform for live forms, current notices and medical guidance.