Gilmore Medical Practice Edinburgh

Emergency first: This is an independent patient guide, not NHS Scotland and not Gilmore Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, a severe allergic reaction, a seizure that is not stopping, or someone not responding. If the problem is urgent but not life-threatening in Scotland, call NHS 24 on 111.

Edinburgh Tollcross GP action guide

Gilmore Medical Practice Edinburgh: appointments, prescriptions, results, registration and NHS 24 help

Gilmore Medical Practice is an NHS Scotland GP surgery at Tollcross Health Centre, 10 Ponton Street, Edinburgh EH3 9QQ. This guide gives the practical details patients usually need first: phone number, opening hours, same-day appointments, book-ahead appointments, home visits, repeat prescriptions, test results, sick notes, private fees, clinics, registration, walk-in options and what to do when the practice is closed.

Choose care route Book appointment Order prescription

60-second route finder

999

Danger signsCall 999. Do not wait for GP reception, email or web forms.

111

Closed or urgentUse NHS 24 on 111 when urgent but not life-threatening.

8am

Same-day GP helpPhone as early as possible after 8am on the day.

Repeat medicineUse the official repeat prescription form or written request.

Main practice phone

0131 536 9800

Use this number for: same-day appointments, book-ahead appointments, home visits before 10am, test-result questions, registration advice, nurse appointments, sick-note questions, prescription problems, and help choosing the right service.

Tap to call Use phone script

Address for maps, taxis and letters

Gilmore Medical Practice
Tollcross Health Centre
10 Ponton Street
Edinburgh
EH3 9QQ

Use the full Tollcross Health Centre address. “Gilmore” can be confused online with unrelated results, so use the postcode when searching maps.

Open directions

Normal hours

Mon–Fri 8am–6pm

Same-day booking

Call after 8am

Results calls

11am–4pm

Out of hours

NHS 24: 111

Fast answer: Gilmore Medical Practice Edinburgh is at Tollcross Health Centre, 10 Ponton Street, Edinburgh EH3 9QQ. Phone 0131 536 9800. Normal listed opening is Monday to Friday, 8am to 6pm. For same-day appointments, phone as early as possible after 8am. For results, phone 11am to 4pm at least 3 days after your test unless a doctor told you to call earlier.

Decision hub: what should Gilmore patients do first?

Use this before calling, travelling or submitting a form. It helps patients choose the safest NHS route quickly.

Life-threatening emergency

Call 999. Use this for chest pain, stroke signs, collapse, severe breathing difficulty, severe bleeding, serious allergic reaction or someone not responding.

Urgent but not life-threatening

Call NHS 24 on 111, especially when the surgery is closed or you are unsure where to go.

Same-day GP appointment

Phone the practice as early as possible after 8am. Same-day appointments may be with a GP, trainee GP, practice nurse or Advanced Nurse Practitioner.

Book-ahead appointment

The practice keeps some pre-arranged appointments that can be booked up to 3 weeks in advance, subject to availability.

Repeat prescription

Use the official online repeat prescription form, written request, right-hand prescription slip, in-person delivery or post. Phone only in exceptional urgent circumstances.

Can’t attend the surgery?

Ask for a home visit only if you cannot come to the surgery and think a doctor needs to visit. The practice asks you to contact them by 10am.

Opening hours, busy phone times and when closed

Gilmore Medical Practice lists standard weekday opening as 8am to 6pm. Phone lines are likely busiest when they open at 8am, so routine problems may be easier later in the morning.

Official practice website NHS 24 listing Official appointments page

Need	Official detail	Patient action
Normal opening	Monday to Friday, 8am to 6pm.	Use the practice phone or official website during normal hours.
Weekend	Saturday and Sunday closed.	Use NHS 24 on 111 if urgent and not life-threatening.
Same-day appointment	Phone as early as possible after 8am on the day.	Call early, but avoid 8am for non-urgent routine matters if possible.
Home visit request	Contact the surgery by 10am.	Explain why the patient cannot attend the practice.
Test result enquiry	Phone between 11am and 4pm, at least 3 days after the test unless told earlier.	Know who ordered the test before calling.
Out of hours	NHS 24 111 helps with urgent problems when unsure what to do.	Call 111; call 999 for emergencies.

Check current alerts before travelling: the practice homepage has shown important messages about prescription processing time, building works with limited parking, walk-in clinic access, phone-line issues and bank-holiday closures. Check the official homepage before a time-sensitive visit.

Appointments: same-day, book-ahead, telephone and extended hours

The practice offers a choice between face-to-face and telephone appointments. Most appointments are same-day, with some pre-arranged appointments available up to 3 weeks in advance.

Official appointment guidance Call 0131 536 9800

Appointment need	Best route	Important detail
Same-day appointment	Phone after 8am.	Used for urgent and routine problems that need same-day handling.
Face-to-face or telephone	Ask what is suitable.	The practice says patients can choose whether same-day appointment is face-to-face or by telephone.
Book ahead	Ask reception.	Some appointments can be booked in advance up to 3 weeks, subject to availability.
Extended hours	Ask if available.	Small number of early morning or late evening appointments are offered on selected days for working patients.
Longer issue	Tell reception in advance.	Routine appointments are usually 10 minutes; ask if you think longer is needed.
Separate family members	Book separate appointments.	The practice asks for a separate appointment for each family member who needs to be seen.

Say the main problem clearly.
Reception staff ask for a brief reason so you can be directed to the most appropriate person.

Expect the right clinician, not always the named GP.
You may be offered a GP, trainee GP, practice nurse or Advanced Nurse Practitioner.

Answer telephone appointment calls.
The practice says it will call twice. If you cannot be reached after two attempts, you may need to reschedule and it may be counted as a missed appointment.

Cancel early if you cannot attend.
The practice warns that failing to attend 3 appointments may result in removal from the practice list.

Simple phone script

Hello, my name is [name]. My date of birth is [date]. I am registered with Gilmore Medical Practice. I need help because [one clear sentence]. It started [when]. It is [getting worse / not improving / affecting daily life]. Is this best for a same-day appointment, book-ahead appointment, nurse, ANP, pharmacy, NHS 24 or 999?

Repeat prescriptions: order route, 5-working-day warning and travel advice

The practice says the most efficient route is the online repeat prescription form. Current prescription guidance says prescriptions will be ready 5 working days after requested, and requests made after 12pm will be looked at the following day.

Official repeat prescriptions page NHS inform medicines advice

Prescription route	Use when	Patient tip
Online form	Best route for most repeat requests.	Complete all required fields or the form may not send.
Written request	If online is difficult.	Use the right-hand side of the previous prescription where possible.
In person	If you can attend the surgery.	Deliver the request during normal practice access.
Post	If you cannot attend.	Include full medicine details and a stamped addressed envelope if needed.
Phone	Exceptional urgent circumstances only.	The practice says phone repeat requests are only accepted if exceptional and urgent.
Local pharmacy nomination	If you want collection from pharmacy.	Nominate the pharmacy clearly; otherwise collection may be from the surgery.

Important prescription conflict note: the current prescription text and alert say 5 working days. A later terms section on the same page still mentions 2 working days. For safety, plan around the longer 5-working-day timescale and check the official page before relying on timing.

12pm

After-midday requests

Requests made after 12pm are looked at the following day, so late Friday requests may be delayed by the weekend.

Review

Medication review

The practice may ask you to make an appointment regularly so medication can be reviewed safely.

Fax

No faxed prescriptions

The practice says it is unable to fax prescriptions.

Away

Holiday or outside catchment

Arrange enough medication before travel. If temporarily outside the catchment, consider local temporary registration or provide a stamped addressed envelope.

Prescription wording

Name: [name]. Date of birth: [date]. Phone: [number]. Medicine: [name, strength, dose, quantity]. Pharmacy: [local pharmacy name/address]. I have [number] days left. I understand repeat prescriptions are not for medical advice or new symptoms.

Test results: when to call and what to ask

The services page says to phone 0131 536 9800 between 11am and 4pm for results, at least 3 days after your test, unless a doctor asked you to ring earlier.

Official services page

Question	Answer	Action
When should I phone?	Between 11am and 4pm.	Call 0131 536 9800.
How long after test?	At least 3 days after the test unless told earlier.	Do not call too early for routine results.
Who ordered the test?	Hospital tests may need hospital follow-up.	Ask the hospital/clinic if they arranged it.
Symptoms worsening?	Do not wait for routine results.	Contact the practice, NHS 24 or 999 depending on severity.
Need explanation?	Admin may not provide clinical interpretation.	Ask if clinician advice or appointment is needed.

Sick notes and fit notes: 7-day rule, form timing and response time

The practice sick-note page says you only need a doctor’s note if you are unable to work and have been ill for longer than 7 calendar days. The online form is for registered Gilmore Medical Practice patients only.

Official sick / fit note page Self-certification guidance

Situation	What to do	Important detail
Off sick 7 days or less	Use self-certification.	Your employer should not normally ask for GP evidence; private doctor note may involve a charge.
Off sick more than 7 days	Complete the online sick / fit note form.	The doctor may call you or arrange an appointment.
Already seen for this illness	Use the form for a certificate.	The page says the certificate will be sent within a week if already seen by your doctor.
Additional sick note	Complete the additional sick note section.	The practice may contact you to collect it or arrange an appointment.
Non-urgent form response	Allow up to 3 working days.	The form is not for urgent medical help.
Return-to-work adjustments	Explain what could help.	Examples: altered hours, working from home, amended duties or workplace adaptations.

Register with Gilmore Medical Practice

The practice asks new patients to check the practice boundary first. It says registration may be limited at certain times and the practice will only register patients newly moving into the practice area without a local GP, or those already living in the area who do not already have a GP.

Official registration page Registration form page NHS inform GP registration

Check the practice boundary.
Do this before completing forms. If unsure, phone the practice first.

Complete both forms.
The practice asks for the Patient Registration Form and the Patient Questionnaire.

Bring documents to reception.
The practice asks for proof of address and photographic identification, brought to reception between 10am and 4pm Monday to Friday.

Staying less than 3 months?
Do not complete full registration forms. Contact the practice about temporary patient registration.

Only need regular medication while visiting?
The practice says it may be possible to use a local pharmacy under the Unscheduled Care Scheme, or for the pharmacist to liaise with your GP.

NHS Scotland note: NHS inform says identity and address information is recommended to help registration, but if documents are difficult, contact the practice and ask what route is available.

Clinics, nurse services, contraception, travel and vaccinations

The clinics and new-patient pages contain useful details that are often missed in thin directory pages.

Official clinics page Official new patient information

Need	Official detail	Patient action
Pregnancy / antenatal	Self-refer by calling 0131 536 2009 between 9am and 4:45pm.	Use midwife route first where appropriate.
Baby clinic	8-week baby check arranged by appointment; register your child as soon as possible.	Wait for team contact and ensure baby is registered.
Cervical smear	Eligible patients aged 25–64 are called by letter when due.	Book nurse appointment when recall letter arrives.
Chronic disease review	Asthma, COPD, high blood pressure, heart disease, diabetes and other long-term conditions reviewed once or twice a year.	The practice aims annual review around birthday month.
Contraception	New and annual prescription appointments are with practice nurses; long-term contraception available at practice.	Contact reception for initial telephone GP appointment for implants/coils.
STI checks	Chlamydia and gonorrhoea tests through reception; HIV, Hepatitis and Syphilis blood tests through nurse appointment.	Ask for correct nurse/reception route.
Travel vaccines	The practice no longer provides travel vaccinations.	Use Fit for Travel and NHS Lothian/private/charity travel clinics.
Routine vaccinations	Provided by Health and Social Care Partnership, not routinely in surgery.	Use vaccination helpline 0300 790 6296 for direct contact if needed.

Physio

Self-refer physiotherapy

The new-patient page says physiotherapy self-referral is available and a GP referral is not required.

Pody

Self-refer podiatry

Podiatry self-referral is also listed as available without a GP referral.

Weight

Weight management

The practice links to a weight-management self-referral route.

Pharm

In-house pharmacist

The new-patient page says an in-house pharmacist is available Tuesdays and Thursdays for medication side effects or changes.

Private prescriptions and shared care: the new-patient information says the practice does not issue prescriptions from private providers that require shared-care agreements, including ADHD and gender-related medications, unless requested by an NHS clinician.

Wester Hailes walk-in clinic: who it is for and who should not use it

The practice news says a walk-in service is available for patients registered at Gilmore Medical Practice if they have an urgent health concern and cannot attend their usual GP practice.

Official walk-in clinic update NHS Lothian walk-in service

Use the walk-in clinic for	Do not use it for
New pain, rashes or fever.	Medical emergencies such as chest pain, severe bleeding or severe breathing difficulty; call 999.
New coughs, throat, ear or chest infections.	Minor injuries such as sprains or minor burns; call 111.
Urgent bladder or urine problems.	Long-term or pre-diagnosed conditions.
Urgent women’s health problems such as period problems or vaginal infections.	Repeat prescriptions or medication reviews.
Urgent skin conditions, new stomach problems or new muscle, joint or back pain.	Routine sexual health checks, sick notes or travel vaccinations.

Eligibility limits: the practice says this walk-in clinic is not suitable for pregnant patients or children under 5, who should continue to consult their usual GP or other health professional. It is listed as open every day from 12 noon to 8pm with no appointment needed.

Private fees and non-NHS services

Some letters, forms and reports are not covered by the NHS. The practice lists fees for selected private services and also lists services it does not offer.

Official non-NHS services page

Private item	Fee listed	Patient note
Short typed letter	£15	Give exact wording required by employer, university or organisation.
Student letter	£15	Ask if your university has its own form first.
Short student handwritten medical certificate proforma	Free	Only where the request matches the practice route.
Full medical report with examination	£180 per hour; minimum £90 for 30 minutes	Book early; private medical work is not same-day GP care.
Full medical report, no examination	£135	Usually needs record checking.
Short medical report / extract from records	£45	Clarify what information is required.
Holiday cancellation form	£30	Bring insurer form and relevant details.
Fitness to travel certificate	£25	Do not leave until travel deadline.
Pregnant women fit to fly	£15	Airline rules vary; check airline wording first.
DVLA/HGV/PSV medical examination	£150	Bring correct form and ID.
Firearms certificate	£200 first application; £100 renewal	Allow time for record checks.

Services not offered: the practice lists benefit appeals unless requested by DWP, housing support/appeals letters, passport forms, ID verification, court witness exemption, private blood tests/investigations and Power of Attorney/Guardianship forms as services it does not offer.

Doctors and clinical team

The official doctors page lists salaried GPs, trainee doctors, resident doctors and clinicians with special interests. Staff lists and days can change, so check the official team page before relying on a named clinician.

Official doctors page Official team page

Dr Theo Balaskas

Dr Louise Thomsen

Dr Julie Handley

Dr Sarah Wordie

Dr Siobhan Elder

Dr Heather Stirling

Dr Laura Lambert

Dr Rachel Cooper

Dr Ashleigh Cairns

Dr Melissa Barker

Dr Dami Dosekun

Practice nurses / ANP / admin team

Helpful routing: contraception, women’s health, palliative care, elderly medicine, children’s health, trainee GP care and nurse-led reviews may be handled by different members of the team. Tell reception the problem so they can direct the request correctly.

Access, building works, parking and arrival tips

Gilmore Medical Practice is based inside Tollcross Health Centre. The practice homepage has shown a warning about essential building works and limited parking, so patients should check current alerts before travelling.

Official current alerts Website accessibility page

Map

Use exact address

Use “Tollcross Health Centre, 10 Ponton Street, Edinburgh EH3 9QQ” in maps and taxis.

Park

Limited parking alert

Because the practice has shown a limited-parking/building-works alert, plan extra time and check official notices before travelling.

Time

Arrive on time

The appointment page says if you are late, the doctor may not be able to see you.

Need

Communication needs

Ask reception in advance if you need support with hearing, language, mobility, written instructions or a carer helping you.

Map and directions

Address: Gilmore Medical Practice, Tollcross Health Centre, 10 Ponton Street, Edinburgh EH3 9QQ.

Before leaving home

Check appointment time, current alerts, medicines, hospital letters, forms, glasses, hearing aids, sample pots if requested, and whether parking/building works affect your visit.

If someone else is driving

Send the full address and postcode, not just “Gilmore Medical Practice”. Tell them it is inside Tollcross Health Centre.

More NHS GP surgery guides on Medical Practice UK

These links are included only because they were found as live relevant posts on the same website.

Bruntsfield Medical Practice

Nearby Edinburgh GP surgery guide with appointment, prescription, registration and NHS 24 help.

Read Bruntsfield guide

Murrayfield Medical Practice

Edinburgh GP patient guide covering appointments, prescriptions, Patient Services, access and out-of-hours help.

Read Murrayfield guide

Brayford Medical Practice

Another high-density NHS GP guide showing appointment, registration, prescription and access format.

Read Brayford guide

Official sources used

This page turns official practice and NHS details into a practical patient guide. Always use the official links for final confirmation because opening times, registration rules, clinic access, parking notices, staff lists and prescription timing can change.

Official Gilmore Medical Practice website · NHS 24 practice listing · Appointments · Repeat prescriptions · Sick / fit notes · Registration · New patient information · Clinics · Private / non-NHS fees · Doctors · Wester Hailes walk-in clinic update · NHS inform GP registration · NHS 24

Gilmore Medical Practice Edinburgh FAQs

What is the phone number for Gilmore Medical Practice?

The phone number is 0131 536 9800. Use it for appointments, home visits, results, registration questions, nurse appointments, sick-note questions and prescription problems. Call 999 for life-threatening emergencies.

Where is Gilmore Medical Practice?

Gilmore Medical Practice is at Tollcross Health Centre, 10 Ponton Street, Edinburgh, EH3 9QQ.

What are Gilmore Medical Practice opening hours?

The practice lists normal opening as Monday to Friday, 8am to 6pm. Saturday and Sunday are listed as closed. Check official alerts for bank holidays, building works and temporary changes.

How do I book a same-day appointment?

Phone the practice as early as possible after 8am on the day. Same-day appointments may be face-to-face or telephone and may be with a GP, trainee GP, nurse or Advanced Nurse Practitioner.

Can I book an appointment in advance?

Yes. The practice says it tries to reserve some pre-arranged appointments that can be booked up to 3 weeks in advance, subject to availability.

How do telephone appointments work?

The practice says it will call twice for telephone appointments. If you cannot be reached after two attempts, you may need to reschedule and it may be treated as a missed appointment.

How do I order repeat prescriptions?

Use the official online repeat prescription form, a written request, the right-hand side of your previous prescription, in-person delivery or post. The practice says phone requests are only accepted in exceptional urgent circumstances.

How long do repeat prescriptions take?

The current prescription page and alert say prescriptions will be ready 5 working days after requested. Requests made after 12pm are looked at the following day. Order early before weekends, holidays and travel.

When should I call for test results?

Phone 0131 536 9800 between 11am and 4pm, at least 3 days after your test, unless the doctor asked you to call earlier.

How do I request a sick note or fit note?

For illness lasting 7 days or less, use self-certification. For more than 7 days, complete the practice’s sick / fit note form. The form is for registered Gilmore Medical Practice patients only and is not for urgent medical help.

How do I register with Gilmore Medical Practice?

Check the practice boundary first, complete both the Patient Registration Form and Patient Questionnaire, and bring forms plus proof of address and photo ID to reception between 10am and 4pm Monday to Friday. If staying less than 3 months, ask about temporary registration instead.

Does Gilmore Medical Practice provide travel vaccinations?

No. The practice says it no longer provides travel vaccinations. Use Fit for Travel first and then NHS Lothian, private, charity or NHS travel clinics where appropriate.

What should I do when Gilmore Medical Practice is closed?

Call NHS 24 on 111 for urgent problems that are not life-threatening. Call 999 for life-threatening emergencies.

Is there a CQC rating for Gilmore Medical Practice?

Gilmore Medical Practice is in Scotland. CQC is the regulator used for England, so this page does not invent a CQC rating. Use official NHS Scotland, NHS 24 and practice sources for live information.

Independent directory disclaimer: medicalpracticeuk.org is not NHS Scotland, not NHS 24, not NHS Lothian and not Gilmore Medical Practice. This page is for general patient information only. Opening hours, phone access, appointment availability, repeat prescription timing, clinic services, registration rules, private fees, travel advice, vaccination routes, walk-in clinic access, parking alerts and staff details can change. Always confirm important details with the official practice website, NHS 24, NHS inform or the surgery before relying on them.

Gilmore Medical Practice Call surgery