Donnington GP Triage Console
If you are trying to contact Donnington Medical Practice in Telford, the useful answer is not just the phone number. You need to know whether your request should go through online consultation, NHS App, Patient Access, phone, prescription request, test results, fit note, registration, NHS 111 or 999.
This guide turns the official practice information into simple patient routes, so you can understand what to prepare before clicking an official action link.
What Do You Need from Donnington Medical Practice Today?
Start with the task. This helps you avoid calling for something that should be requested online, or using an online form for something that needs urgent NHS 111 or 999 help.
Appointment or new symptom
Use the online request route during the practice’s stated weekday access window, or phone if you cannot use online forms.
Non-urgent medical/admin request
The homepage says online consultation is live for non-urgent medical and admin requests.
Repeat prescription
Use NHS account/NHS App, Patient Access, or written request at the practice. Phone and email repeat requests are not accepted.
Sick / fit note
For more than 7 days, use the sick-note request route or phone/visit from 10am to 6pm. Seven days or less usually means self-certification.
New patient registration
The practice accepts new patients who live in the practice area. Main areas include Donnington, Trench, Muxton, Wrockwardine Wood and St Georges.
Urgent or closed
Use NHS 111 online or call 111 for urgent non-emergency help. Call 999 for life-threatening emergencies.
Donnington Medical Practice Contact, Address and Hours
The official pages show both a contact-page opening-hours listing and an appointment-page access window. Use the live practice page before travelling, especially around bank holidays, training periods or service changes.
| Need | Official detail | Practical use |
|---|---|---|
| Practice name | Donnington Medical Practice | Do not confuse it with Donnington Medical Partnership in Oxford. |
| Address | The Health Centre, Wrekin Drive, Donnington, Telford, Shropshire, TF2 8EA | Use this for map, parking and visit planning. |
| Phone | 01952 605252 | Use for reception help, phone-supported triage and pharmacist queries after 10am. |
| Contact-page hours | Monday to Friday 8:30am to 6:00pm; Saturday and Sunday closed. | Best for planning ordinary visits. |
| Appointment-page access window | Monday to Friday 8:00am to 6:30pm for online/phone/visit appointment access. | Phone lines between 8:00am-8:30am and 6:00pm-6:30pm are stated as managed by HeathHero. |
| Out of hours | NHS 111 for urgent non-emergency help; 999 for emergency. | Do not wait for routine practice response in an emergency. |
Appointments and Modern GP Triage
Donnington’s official appointment guidance says the practice uses the information you provide to choose the most suitable doctor, nurse or health professional to help you.
Use online request first when suitable
The appointment page asks patients to use the online form through the website or NHS App for most requests. The practice says it will respond the same day for the online appointment request window.
Phone if you cannot use the form
If online access is difficult, call 01952 605252. Reception may ask the same questions so they can complete the request information on your behalf.
Say what you need clearly
When you contact the practice, explain the main problem, how long it has been happening, what you are worried about and whether you need phone, face-to-face, video, text or email support.
Expect the right clinician, not always a GP
The triage information says patients may be helped by a GP, nurse, clinical pharmacist, physiotherapist, mental health practitioner, social prescriber or another service.
Cancel early if you cannot attend
The appointment page says to cancel using your NHS account, Patient Access or by phone. Rescheduling guidance asks patients to contact the surgery at least 30 minutes before the scheduled appointment.
Online Consultation: What to Know Before Submitting
For non-urgent requests
The homepage says online consultation is live for non-urgent medical and admin requests. Use NHS 111 or 999 instead when urgent or emergency.
Consent matters
If you complete a form for someone else, the practice says you must have the patient’s consent. Without consent, the form cannot be accepted.
Helping someone over 16
The official online-consultation notice warns carers, family members, community staff and parents without proxy access for children over 16 about consent requirements.
No app required for Accurx
The triage post says the online consult system can be accessed from any internet-connected device, including a smartphone or tablet.
Possible outcome
You may receive self-care advice, a prescription, medical certificate, a referral, or an appointment with the most suitable team member.
Not first come first served
The triage model is intended to move away from first-come-first-served access and route patients based on clinical need.
Extended Access Appointments
The official appointment page says Donnington works with other GP practices in the Primary Care Network to offer pre-bookable routine appointments outside normal hours.
Evening access
Monday and Wednesday evenings between 6:30pm and 8:00pm.
Saturday access
Saturdays at Muxton Surgery between 9:00am and 5:00pm.
How to request
The page says extended-access requests must currently be made by telephone or face to face at reception; online booking is not currently available for this route.
Repeat Prescriptions: Routes, Timing and Collection
The prescription page gives clear rules that prevent delays: do not phone or email repeat prescription requests, order before you run out, and check your nominated pharmacy.
NHS App / NHS account
Use your NHS account through the NHS website or NHS App to order repeat medication.
Patient Access
The official page lists the practice’s Online GP System / Patient Access for repeat requests.
Written request
Submit a written request to the practice. Slips are available at reception and a post box is available in the main foyer.
| Ordered | General ready-to-collect timing | Patient tip |
|---|---|---|
| Monday | Wednesday after 16:00 | Order before supply runs low. |
| Tuesday | Thursday after 16:00 | Check nominated pharmacy. |
| Wednesday | Friday after 16:00 | Plan ahead before weekends. |
| Thursday | Monday after 16:00 | Weekend delay applies. |
| Friday | Tuesday after 16:00 | Order early before bank holidays. |
Processing aim
The practice aims to process prescription requests within 48 hours.
Order window
The prescription page says you can order prescriptions up to 7 days in advance.
Medicine questions
Ask a local pharmacist first for medicine questions. To speak with the surgery about prescriptions, phone the pharmacist after 10am on 01952 605252 or submit a non-urgent online query.
Sick / Fit Notes: Donnington Rules in Plain English
| Situation | Official guidance | Best action |
|---|---|---|
| Off sick 7 days or less | Your employer should not ask for medical evidence; use self-certification. | Ask your employer for its self-certification process. |
| Off sick more than 7 days | Fill out a sick-note request form, or phone/visit the surgery from 10am to 6pm. | Prepare dates and reason for absence. |
| After hospital treatment | The hospital doctor treating you should issue the fit note if you need one. | Ask before leaving hospital or contact the hospital/PALS if missed. |
| Hospital tests or procedures | The specialist is responsible for arranging tests/procedures and explaining results. | Keep hospital contact details for follow-up questions. |
| New medicine from hospital | The specialist should provide the first prescription and enough medicine for at least seven days unless a shorter course applies. | Ask what the medicine is for, how to take it, and side effects. |
Register with Donnington Medical Practice
The official registration page says the practice accepts new patients who live in the practice area. The practice area is mainly North East Telford.
Practice area
Main areas listed: Donnington, Trench, Muxton, Wrockwardine Wood and St Georges. Use the official map/postcode checker to confirm.
How to register
The official page says patients should attend during surgery hours and complete a registration form. Pre-registration links are also available.
First visit
When you visit the surgery for the first time, the page says you will be asked to sign the form to confirm the details are correct.
Children
Children under 16 need to be registered by their parent or guardian.
Medicine safety
Before changing GP surgery, make sure you have enough regular medicine while records and prescriptions transfer.
Do not guess
If your address is near the boundary, use the official checker or ask reception before completing a long form.
Online Services, NHS App and Medical Records
The official site says the NHS App can help patients check symptoms and get advice, book appointments, order repeat prescriptions, view their GP medical record and more.
NHS App
Useful for repeat prescriptions, appointment management where available, test results, GP record and NHS self-care information.
Patient Access to records
The personal-data page lists patient access to records as an online function and says patients can complete an online form if not registered for online access.
Summary Care Record
The practice’s personal-data page refers to uploading current medication and allergies to the national spine so they are available to doctors involved in care elsewhere.
GP-to-GP transfers
The official data page lists electronic transfer of records from practice to practice when you re-register.
Helping someone else
Use consent and proxy access correctly. The online consultation notice is clear that forms on someone else’s behalf need consent.
Turn on notifications
The patient charter advises NHS App users to turn on notifications so the practice can contact them more easily.
Clinics and Services Listed by the Practice
The official clinics/services page lists several care areas. Use the appointment route if a service requires booking, and use pharmacy/NHS 111/999 where appropriate.
Electronic Prescribing Service
EPS lets your GP send prescriptions electronically to your nominated pharmacy.
Family planning
Advice is available from doctors during normal surgery hours. Emergency contraception can be purchased from a pharmacy.
Flu vaccination
Flu vaccination is listed as available in October, recommended for over 65s and patients with chronic illnesses.
Health visitors
Health Visitors are available by telephoning 0333 358 3328. The page also mentions a text message service.
Healthy Lifestyle Advisor
The Lifestyle Advisor helps review health and lifestyle and can create a personal health action plan.
Cryosurgery
Verrucas, warts and small skin tags can be treated with liquid nitrogen; make an ordinary appointment with a doctor.
Diabetic clinic
The official services page lists a diabetic clinic to monitor treatment and progress of diabetes.
Child health surveillance
Immunisation and child health surveillance are listed; appointments are arranged, with open access for missed child vaccinations.
Eye health context
The services page references the Newmedica Telford eye health clinic and surgical centre operating from Queens Drive, Donnington.
Doctors, Nurses and Wider Care Team
The official team page lists named doctors, nursing team members, practice team and additional PCN workforce. Staff can change, so use the official team page for live verification.
GP partners
Official page lists Dr James Hudson, Dr Rachel Taylor, Dr Syed Gillani and Dr Matthew Tsang as practice partners.
Salaried GPs
Official page lists Dr Maria Balas, Dr Lubna Tabassum, Dr Emma Whelan, Dr Talal Elbashir and Dr Amna Hussain as salaried GPs.
GP registrar
Official page lists Dr Emmanuel Jaiyeoba as GP Registrar [ST2].
Nursing team
Nursing roles listed include Advanced Nurse Practitioner Manager, Prescribing Nurse Practitioners, Practice Nurse, Healthcare Assistants and Practice Sexual Health Nurse.
Additional workforce
The PCN workforce includes cancer care coordinator, mental health practitioner, clinical pharmacists, pharmacy technicians, first contact physiotherapist, primary care paramedic, social prescriber and safeguarding coordinator.
Named GP
The practice information says all patients have a named GP, but this does not mean you must always see that GP or that the GP is personally available every day.
Open team pageParking, Accessibility and Visit Support
Free parking
The contact page says parking is free at the surgery and lists car parking, cycle parking and disabled parking.
Disabled access
The official contact page lists disabled WC, elevators, step-free access, wheelchair access, ramp, toilet and lift.
Communication support
Accessing-the-practice details include Braille translation service, language translation service, induction loop and signing service.
Chaperone
The appointment page says you may request a suitably trained chaperone for any procedure, test or examination. Friends and family are not permitted to act as chaperones.
Interpreter
Tell the practice if you need an interpreter or other access or communication support when requesting an appointment.
Clinician preference
The appointment page says both male and female clinical team members work at the practice; if you have a preference, discuss it when booking.
CQC Quality Context
CQC is the regulator, not an appointment source. Use it for inspection context, and use the practice website for live patient routes.
Overall rating
CQC lists Donnington Medical Practice as Overall: Good.
Published report
The latest inspection summary shows inspection on 3 December 2018 and report published on 14 January 2019.
Data review
CQC reviewed data on 6 July 2023 and did not find evidence requiring reassessment at that stage.
Patient groups
CQC rated groups including older people, families and children, long-term conditions, working age people, vulnerable people and mental-health-related population groups as Good.
What CQC found
CQC described safe, effective, caring, responsive and well-led care, with improvement suggestions around significant-event learning and uncollected prescription checks.
Use official source
Check CQC directly if you need inspection reports, evidence tables or to give feedback about care.
Open CQC profilePrivacy, Consent and Online Safety
Use official links before entering health information. Donnington’s privacy and personal-data pages explain how patient information is used for care, records, referrals, appointments and online access.
Data controller
The privacy notice says the practice is the controller of personal data provided to it.
Health records
Records may include contact details, appointments, notes, reports, treatment, investigation results and information from other health professionals.
Information sharing
Practice policy says information is only used or passed on when others involved in care have a genuine need, unless law or exceptional circumstances apply.
Complaint form data
The complaint form collects name, date of birth, phone, email, complaint details and consent so the practice can contact you and update records.
Consent for others
Online consultation guidance says forms completed for someone else need patient consent, including carers and family members.
Safe habit
Open forms from the official practice website, NHS App or NHS account. Do not enter health details into copied links unless you can verify they are official.
Common Problems and the Correct Fix
| Problem | Best fix | Avoid this mistake |
|---|---|---|
| Phone lines are busy | Use online consultation for suitable non-urgent medical/admin requests. | Do not wait in a phone queue for a repeat prescription if online or written route is appropriate. |
| Need appointment but cannot use online forms | Phone 01952 605252 or visit reception so the team can collect the same information. | Do not submit incomplete requests without symptoms, urgency and callback details. |
| Prescription needed soon | Use NHS App, Patient Access or written request and order before supply runs out. | Do not request repeats by phone or email. |
| Helping another adult | Make sure you have consent before completing online consultation or complaint forms. | Do not submit a form for someone else without consent. |
| Need hospital fit note | Ask the hospital doctor treating you before leaving, or contact the hospital/PALS if missed. | Do not assume the GP must issue all hospital-related fit notes. |
| Wrong Donnington result | Check you are using Donnington Medical Practice, Telford, TF2 8EA. | Do not confuse it with Donnington Medical Partnership in Oxford. |
Donnington Route Planner
Choose your task and get a practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Appointment / online request
I am registered at Donnington Medical Practice. My main problem is ______. It started ______. I am worried because ______. I take ______. I can be contacted by phone/text/email at ______.Repeat prescription
Medicine name: ______. Dosage: ______. I use pharmacy: ______. I have ______ days left. I need help because ______. I understand repeat requests are not taken by phone or email.Fit note
I have been off work since ______. I need a fit note because ______. I was/was not treated by hospital. My employer needs evidence from ______ to ______.Complaint summary
I am registered at Donnington Medical Practice. I want to raise a concern about ______ on ______. I would like a response. My contact details are ______. I consent to the practice using this information to respond.Map: Donnington Medical Practice Telford
Use this map for The Health Centre, Wrekin Drive, Donnington, Telford, Shropshire, TF2 8EA. Check live appointment instructions before travelling.
Official Action Links
Use these after reading the matching section above. The guide explains the route first; the official link is for action.
Related MedicalGroupUK Guides
These internal guides help users compare NHS GP access, online request routes, prescriptions and appointment-routing examples.
Donnington Medical Practice Telford FAQs
Where is Donnington Medical Practice?
Donnington Medical Practice is at The Health Centre, Wrekin Drive, Donnington, Telford, Shropshire, TF2 8EA.
What is the Donnington Medical Practice phone number?
The official phone number is 01952 605252.
What are Donnington Medical Practice opening hours?
The official contact page lists Monday to Friday 8:30am to 6:00pm, with Saturday and Sunday closed. The appointments page lists appointment contact routes Monday to Friday from 8:00am to 6:30pm, with early/late phone-line management by HeathHero.
How do I request an appointment?
Use the online form through the practice website or NHS App where suitable. You can also phone 01952 605252 or visit reception if you cannot use the online form.
What online consultation tool does Donnington use?
The appointment page links to the Accurx patient-initiated request form for Donnington Medical Practice. The homepage also says online consultation is live for non-urgent medical and admin requests.
Will Donnington respond to online appointment requests the same day?
The appointment page says the practice will respond the same day for requests made through the online form during the stated Monday to Friday 8:00am to 6:30pm window.
Can family or friends complete the online form for me?
The appointment page says friends and family can complete the form on your behalf. The online-consultation notice says they must have your consent.
What happens after I submit an appointment request?
The practice uses the information you give to choose the most suitable doctor, nurse or health professional. You may receive a phone, face-to-face, video, text or email consultation.
Does Donnington offer extended access appointments?
Yes. The appointment page says extended access includes Monday and Wednesday evenings from 6:30pm to 8:00pm and Saturdays at Muxton Surgery from 9:00am to 5:00pm, subject to availability.
Can extended access appointments be booked online?
The official appointment page says extended access requests currently have to be made by telephone or face to face at reception; online booking is not currently available on the digital systems.
How do I order repeat prescriptions?
Use NHS account/NHS App, Patient Access, or a written request to the practice. Slips are available at reception and there is a post box in the main foyer.
Can I order repeat prescriptions by phone or email?
No. The official prescription page says repeat prescription requests are not taken over the phone or email.
How long do repeat prescriptions take?
The practice aims to process prescription requests within 48 hours. The page also gives collection timing by the day ordered.
Can I order medication early?
The prescription page says you can order prescriptions up to 7 days in advance.
Who should I ask about medicine questions?
The prescription page says local pharmacists can answer medicine questions. If you need to speak with the surgery about a prescription, phone the pharmacist after 10am on 01952 605252 or submit a non-urgent online query.
How do I request a sick note or fit note?
If you have been off sick for more than 7 days, fill out a sick-note request form or phone/visit the surgery from 10am to 6pm. If off sick for 7 days or less, self-certification is usually used.
Who should issue a fit note after hospital treatment?
The official fit-note page says the hospital doctor treating you should provide a fit note if you need one after hospital or outpatient treatment.
How do I register with Donnington Medical Practice?
The registration page says the practice accepts new patients who live in the practice area. Attend during surgery hours and complete a registration form, or use the pre-registration links where available.
Which areas are in the Donnington practice area?
The registration page says the practice area is mainly North East Telford, especially Donnington, Trench, Muxton, Wrockwardine Wood and St Georges. Use the official map and postcode checker to confirm.
How are children registered?
The registration page says children under 16 need to be registered by their parent or guardian.
Does Donnington Medical Practice have parking?
Yes. The official contact page says parking is free and lists car parking, cycle parking and disabled parking.
Does Donnington Medical Practice have wheelchair access?
Yes. The official contact page lists step-free access, wheelchair access, disabled WC, elevators, ramp, toilet and lift.
Does the practice offer translation or hearing support?
The official contact page lists Braille translation service, language translation service, induction loop and signing service.
Can I request a chaperone?
Yes. The appointment page says you may request a suitably trained chaperone for any procedure, test or examination. Friends and family are not permitted to act as chaperones.
Who are the GP partners listed by the practice?
The official team page lists Dr James Hudson, Dr Rachel Taylor, Dr Syed Gillani and Dr Matthew Tsang as practice partners. Staff can change, so check the official team page for live details.
What services are listed by Donnington Medical Practice?
The official services page lists services including Electronic Prescribing Service, family planning, flu vaccination, health visitors, healthy lifestyle advisor, child health surveillance, cryosurgery and diabetic clinic.
What is Donnington Medical Practice’s CQC rating?
CQC lists Donnington Medical Practice as Overall: Good. CQC reviewed available information on 6 July 2023 and did not find evidence requiring reassessment at that stage.
Is this the official Donnington Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Donnington Medical Practice website, NHS App, NHS 111 and CQC for live forms and official services.