Fairfield Patient Bridge
If you searched for Fairfield Medical Practice Inverness, the useful answer is not only the phone number. You need to know when phone lines are open, when to call for appointments, how prescriptions are ordered, when results calls are accepted, what the triage line is not for, and when NHS 24 should be used instead.
This page turns the official Fairfield Surgery information into a practical route hub, so patients can understand the next step before clicking an official action link.
What Do You Need from Fairfield Medical Practice Today?
Choose the task first. This avoids using reception, the triage line, prescription email, comments form or NHS 24 for the wrong reason.
Book an appointment
Phone when lines open at 8am. Routine face-to-face or telephone appointments may be 2-3 weeks ahead, and limited routine appointments are available daily.
Repeat prescription
Use the online link, reorder slip, chosen pharmacy or email. The practice says it does not accept prescription requests by telephone.
Test results
Phone for test results after 3pm only. Results are usually released only to the patient unless permission or capacity rules apply.
Sick note / Med3
You do not need a doctor’s certificate for illness lasting 7 days or less. More than 7 days may need medical evidence.
Home visit
Phone reception before 10am if possible. Home visits are only for patients who are housebound because of illness or disability.
Closed or urgent
Between 6pm and 8am Monday to Thursday, and after 6pm Friday until 8am Monday, use NHS 24 on 111.
Fairfield Medical Practice Contact, Address and Hours
Use the full address and timing rules because Fairfield has different details for telephone, door opening, appointments and out-of-hours care.
Appointments: How Fairfield Booking Works
Fairfield says appointments fill quickly and recommends phoning when lines open at 8am. Reception staff may ask the reason for your appointment so the call can be handled appropriately.
Phone early if you need an appointment
The practice recommends phoning when lines open at 8am. Same-day appointments may be possible but are subject to availability.
Say whether the issue is urgent
If the problem is urgent, tell the receptionist. If appointment availability is short, you may be directed to the triage GP.
Choose face-to-face or telephone where suitable
For non-urgent problems, the practice offers face-to-face or telephone appointments with doctors, though these may be 2-3 weeks ahead.
Use advance booking for nurse/HCA appointments
Most appointments with practice nurses and healthcare assistants can be made in advance at reception or over the phone.
Ask for a double appointment if needed
Standard appointments are 15 minutes. If the issue may need longer or you need to discuss more than one problem, ask reception about a double appointment.
Ask about early extended-hours appointments
The appointments page says extended-hours appointments are offered outside normal opening hours, early morning from 7:15am, for patients unable to attend at other times.
Telephone Triage Line: Use It for the Right Reason
Triage phone
The triage line uses the main phone number: 01463 713939.
Morning and afternoon
The appointments page says one doctor is available to discuss urgent medical issues each morning and afternoon.
Call early
Call early in the morning or afternoon so the GP can call back before the practice closes.
Repeat Prescriptions: Fairfield Rules and Timing
Fairfield’s prescription page gives several routes, but also gives two strong warnings: prescription requests are not accepted by telephone, and urgent prescriptions cannot be processed by reception.
Online reorder
The official prescription page says using the online link is the quickest and easiest way to reorder medication.
Reorder slip
Return the repeat order form to the surgery box at reception or to your chosen pharmacy, if your pharmacy offers collection support.
Email request
The official prescription page lists email as a request route: nhsh.gp55836-admin@nhs.scot.
Pharmacy collection timing
Requests placed for collection at your pharmacy take 72 hours to be prepared.
No phone requests
The prescription page states that prescription requests are not accepted over the telephone.
Urgent medication
If you need medication out of hours or urgent supply, the official page says to contact your local pharmacy.
Nominated pharmacy
The practice asks patients to collect prescriptions from a nominated pharmacy rather than the GP surgery where possible.
Medicine review
Your doctor may ask you to make an appointment before signing a prescription if your medicines need reviewing.
Collection checks
You may be asked for the patient’s name, address, date of birth and medication on the prescription.
Test Results: Phone After 3pm and Respect Privacy
Phone timing
The official test-results page says patients can phone the practice for results after 3pm only.
Confidentiality
Results are released only to the person they relate to unless prior permission has been given or the patient cannot understand the results.
Prepare details
Have the test type, approximate test date, who requested it and your phone number ready before calling.
Sick Notes, Med3 and Self-Certification
Fairfield’s sickness-certificate page is detailed. The key point is that short illness, new fit-note requests, continuations and return-to-work questions have different routes.
7 days or less
You do not require a doctor’s sickness certificate for any illness lasting 7 days or less. Your employer may ask for an SC2 self-certification form.
More than 7 days
If you are sick for more than 7 days, your employer may ask for medical evidence to support statutory sick pay.
Hospital care
If you have been under secondary care for hospital admission or operation, the fit note should be issued by that service.
Continuation timing
Continuation fit-note requests can take 2 working days to process, unless a GP advised that review is needed first.
Home Visits: Who They Are For
Call before 10am
The official page asks patients to phone reception before 10am if possible when requesting a home visit.
Housebound only
House visits are available only for patients who are housebound because of illness or disability.
Call-back possible
A doctor or nurse may phone back because advice, nurse visit or hospital attendance may be more appropriate.
Register with Fairfield Medical Practice
Fairfield’s patient guide says registration forms can be requested by visiting the practice, emailing nhsh.gp55836-admin@nhs.scot or calling 01463 713939. The practice also says each medical practice has a boundary and can only register patients living within that boundary.
Check the practice boundary first
Do this before completing forms, especially if you are near another Inverness surgery boundary.
Request registration forms
Use reception, phone 01463 713939, or email nhsh.gp55836-admin@nhs.scot to request the forms.
Complete the forms carefully
Use the same details you use with NHS services and include any medication or important health information requested on the form.
Arrange a new patient check if needed
The clinics page says every new patient has the opportunity to arrange a health-check appointment with the healthcare assistant.
Doctors, Nurses and Practice Team
The official staff page lists Fairfield’s doctors, nurses, healthcare assistants, practice management, administration team, pharmacist and attached staff. The homepage also says the practice has 7 doctors, 1 registrar, 1 primary care practitioner, 2 practice nurses and 2 healthcare assistants.
Doctors listed
Dr Michael Flugel, Dr Iain MacGilleEathain, Dr Judith McManus, Dr Ciara Hannam, Dr Karen Arnold, Dr Hannah Brown and Dr Jenny Wilson are listed on the official staff page.
Nursing team
Dawn Hayes and Katrina MacAskill are listed as nurses. Helen F and Leah S are listed as healthcare assistants.
Management and pharmacy
David Downie is listed as Practice Manager, Jenna Burgess as Assistant Practice Manager, and Amy Cameron as Pharmacist.
Physiotherapy
John Paul is listed as First Contact Physiotherapist. The services page says the physiotherapist works Monday and Thursday.
Attached services
The practice says it has close links with health visiting, local community midwives, district nursing staff and community psychiatric nurses, some of whom may offer clinics in the surgery.
Always verify live staff
Staff names and roles can change. Use the official staff page before relying on a clinician name.
Open staff pageClinics and Services Fairfield Lists Publicly
This section turns the official clinics page into practical patient routes rather than a simple copied service list.
Baby and child health
Health visitor support is based on address. The clinics page lists 01463 706700; the childcare page lists Rowan House on 01463 706701. Ask reception if unsure which route applies.
Family planning
Contraception and sexual-health advice are available from nurses and doctors. The page lists pills, condoms, diaphragms, injections and special appointments for long-acting options.
Mental health team
The practice says the GP can refer you to the in-practice mental health team if they feel it would be beneficial.
Physiotherapy
The services page says the physiotherapist at Fairfield works Monday and Thursday.
Health promotion
Help is listed for lifestyle changes linked to heart disease, asthma, diabetes, smoking, alcohol and nutrition/diet.
Extra services
The practice lists minor surgery procedures, joint injections, specialist diabetic care, warfarin management and some private medical services for registered patients.
Vaccinations, Immunisations and Travel Advice
Routine vaccinations
The homepage says that from 1 March 2023 GP practices are no longer responsible for delivering vaccinations and immunisations, including childhood immunisations, under NHS Highland direction.
NHS Highland SDC
For child or adult immunisation questions, the page lists NHS Highland Service Delivery Centre on 08000 320 339, Monday-Friday 9:30am-5:00pm, and asks patients to wait for an appointment letter before calling.
Travel clinic
The clinics page says the practice is not currently running the travel clinic and directs patients to book this service with Boots Pharmacy.
Mental Health Route at Fairfield
The official clinics page says Fairfield can offer access to a mental health team within the practice through GP referral. It also says patients may be asked to complete questionnaires before the appointment.
Referral route
Your GP can refer you to the in-practice mental health team if they feel the service would be beneficial.
Questionnaires
The services page links to Core-10, PHQ-9 and GAD-7 questionnaires and asks patients to complete these before an appointment where relevant.
Crisis route
If you are in crisis and cannot wait for an appointment, the official page says contact the practice or, out of hours, NHS 24 Mental Health Hub on 111.
Children, 6-Week Checks and Health Visitor Notes
6-week checks
The childcare page says practice nurses run childhood immunisation clinics and GPs do 6-week health checks.
Health visitor
The official pages say health visitor support depends on your address. Because contact numbers differ across Fairfield pages, ask reception if unsure.
Immunisation update
The homepage says NHS Highland community clinics now run vaccinations and immunisations, and eligible patients are invited by letter.
Confidentiality, Comments Form and Data Safety
Medical record access
The confidentiality page says identifiable information may be shared for further medical treatment, with other services where consent is needed, or where there is a duty to others such as child protection.
Admin staff access
Reception and administration staff require access to medical records to do their jobs and are bound by the same confidentiality rules as medical staff.
Comments form warning
The official comments form says it is not for medical matters and warns that information is sent across the internet with no absolute privacy guarantee.
Comments, Complaints and Suggestions
Fairfield says it listens to comments and complaints and also welcomes compliments. Use the complaints route for service issues, not urgent medical problems.
Practice Manager
Speak or write to the Practice Manager. The official complaints page lists Tel: 01463 713939.
The complaints page lists nhsh.gp55836-admin@nhs.scot as a contact route.
Secure webform
The official page links to a secure webform for comments, suggestions, praise, problems or other feedback.
NHS Highland complaints
The page lists NHS Highland Complaints Team, PO Box 5713, Inverness, IV1 9AQ; phone 01463 705997; email nhshighland.feedback@nhs.scot.
If unhappy after process
The official page says you can ask the Scottish Public Services Ombudsman to consider the complaint further, subject to timescales.
What to include
Include who was involved, what was said, what happened, when it happened, the result, why it upset you, what should have happened and what you want changed.
Fairfield Route Planner
Choose your task and get a practical next step. This tool runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Phone Scripts
Appointment call
I am registered at Fairfield Medical Practice. I need an appointment because ______. It started ______. It is getting better/worse. I can do phone/face-to-face. I can take a call at ______.Prescription email
Name: ______. Date of birth: ______. Address: ______. Medicine and strength: ______. Preferred pharmacy: ______. I have ______ days left.Test result call
I am calling after 3pm for my test result. Test type: ______. Approximate date: ______. It was requested by ______. My callback number is ______.Complaint summary
I want to raise feedback/complaint about ______. It happened on ______. People involved: ______. What happened: ______. The outcome I would like is ______.Map: Fairfield Medical Practice Inverness
Use this map for 22A Abban Street, Inverness, IV3 8HH. Check live instructions before travelling.
Official Action Links
Use these after reading the relevant section above. The article explains the practical details first; the links are for action.
Related MedicalGroupUK Guides
These internal links help users compare NHS Scotland GP appointment and prescription routes.
Fairfield Medical Practice Inverness FAQs
What is Fairfield Medical Practice Inverness?
Fairfield Medical Practice is an NHS Scotland GP surgery in Inverness.
Where is Fairfield Medical Practice?
The official address is Fairfield Medical Practice, 22A Abban Street, Inverness, Scotland, IV3 8HH.
What is the Fairfield Medical Practice phone number?
The official phone number is 01463 713939.
What are Fairfield Medical Practice telephone hours?
The appointments page lists telephone hours as Monday to Friday 8:00am-6:00pm, closed 1:00pm-2:00pm.
When are Fairfield’s doors open?
The appointments page lists doors open Monday to Friday 8:20am-5:30pm, closed 1:00pm-2:00pm.
When should I phone for an appointment?
The practice recommends phoning when lines open at 8am because appointments fill quickly.
What are appointment booking phone-line times?
The homepage says phone lines are open from 8:00am-1:00pm and 2:00pm-5:00pm for booking appointments.
Are Fairfield appointments face-to-face or telephone?
For non-urgent problems, the practice offers a choice of face-to-face or telephone appointments with doctors, though these may be 2-3 weeks ahead.
Does Fairfield offer same-day appointments?
The appointments page says it is hoped an appointment can be arranged on the same day if you phone at 8am, but this is subject to availability.
What is the Fairfield triage line for?
One doctor is available each morning and afternoon to discuss urgent medical issues. Use the main phone number, 01463 713939.
What should the triage line not be used for?
The official appointments page says the triage line is not for Med3 sick-line requests, GP-specific queries or complex issues already being discussed with another GP.
How long are Fairfield appointments?
The official page says appointments are 15 minutes. Ask reception about a double appointment if you need extra time or have more than one issue.
Does Fairfield offer extended-hours appointments?
Yes. The official appointments page says extended-hours appointments are offered early morning from 7:15am for patients unable to attend at other times.
How do I order repeat prescriptions?
Use the official online link, reorder slip, chosen pharmacy route or email nhsh.gp55836-admin@nhs.scot.
Can I order prescriptions by phone?
No. The official prescription page says prescription requests are not accepted over the telephone.
Can Fairfield process urgent prescriptions?
The official prescription page says urgent prescriptions cannot be processed by reception. If you need medication out of hours or urgent supply, contact your local pharmacy.
How long do pharmacy prescription requests take?
The official prescription page says requests placed for collection at your pharmacy take 72 hours to be prepared.
When can I phone for test results?
The official test-results page says you can phone the practice for results after 3pm only.
Can someone else ask for my test results?
The practice releases results only to the person they relate to unless prior permission has been given or the person is not capable of understanding the results.
Do I need a sick note for 7 days or less?
No. The official sickness-certificate page says you do not require a doctor’s sickness certificate for any illness lasting 7 days or less. Your employer may ask you to complete an SC2 self-certification form.
How do I request a Med3 fit note?
If you are sick for more than 7 days, complete a form at reception or use the downloadable sick-line request form from the patient guide and downloads page.
Can Fairfield forward-date fit notes?
No. The official page says the practice cannot forward-date fit notes.
Do I need a fit note to return to work?
No. Fairfield’s official page says you do not need a fit note or Med3 to certify you are well enough to return to work.
How do I request a home visit?
Phone reception before 10am if possible. Home visits are for patients who are housebound because of illness or disability.
How do I register with Fairfield Medical Practice?
The patient guide says to come into the practice, email nhsh.gp55836-admin@nhs.scot or call 01463 713939 to request registration forms. You also need to be within the practice boundary.
Who are Fairfield’s doctors?
The official staff page lists Dr Michael Flugel, Dr Iain MacGilleEathain, Dr Judith McManus, Dr Ciara Hannam, Dr Karen Arnold, Dr Hannah Brown and Dr Jenny Wilson.
Does Fairfield have a physiotherapist?
The staff page lists John Paul as First Contact Physiotherapist, and the clinics page says the physiotherapist works Monday and Thursday.
Does Fairfield run travel vaccinations?
The clinics page says the practice is not currently running the travel clinic and directs patients to book travel service with Boots Pharmacy.
What should I do when Fairfield is closed?
Call NHS 24 on 111 for urgent non-emergency help when the practice is closed. Call 999 for emergencies.
Is this the official Fairfield Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Fairfield Medical Practice website for live service updates, forms and current instructions.