Tayview Patient Route Compass
If you searched for Tayview Medical Practice, the important question is usually: should you phone from 8am, use online prescription services, request a home visit, check results after 2pm, use Near Me, register with both forms, or call NHS 24?
This guide turns Tayview’s official public information into simple patient routes for Newport Surgery, Tayport Surgery, appointments, prescriptions, test results, fit notes, services, access needs and out-of-hours help.
What Do You Need from Tayview Medical Practice Today?
Pick the task first. This avoids ringing the wrong site, using online services for the wrong job, or waiting for the GP when NHS 24, pharmacy, podiatry, physiotherapy or another service is more suitable.
Book a GP appointment
Appointments can be made by telephoning the practice from 8am each morning.
Urgent same-day issue
Urgent appointment requests may be triaged by a doctor and are handled by importance.
Repeat prescription
Allow 3 working days. Use written request, prescription box, or registered online services.
Test result
Phone after 2pm. The practice says it is your responsibility to check results and book discussion if advised.
Fit note renewal
For a renewal, phone after 10am, visit reception, or email with the required details.
Register as patient
Both the patient registration form and patient questionnaire must be completed before handing into the practice.
Tayview Has Two Surgery Sites: Newport and Tayport
Tayview’s official website says the practice provides general medical services from two practices at Newport-on-Tay and Tayport. Your appointment may not always be at the nearest site, so check the offered location before travelling.
Newport Surgery
Address: 16 Victoria Street, Newport on Tay, DD6 8DJ.
Phone: 01382 543251.
Listed hours: Monday to Friday, 08:00-18:00.
Tayport Surgery
Address: 21 Dougall Street, Tayport, DD6 9JG.
Phone: 01382 543251.
Listed hours: Tuesday and Thursday, 08:00-12:00.
Opening Hours, Public Holidays and Out-of-Hours Help
| Need | Official detail | What to do |
|---|---|---|
| Newport Surgery hours | Monday-Friday, 08:00-18:00. | Use for normal weekday contact and most practice access. |
| Tayport Surgery hours | Tuesday and Thursday, 08:00-12:00. | Check the appointment location before travelling. |
| Weekend | Closed. | Use NHS 24 on 111 for urgent non-emergency help. |
| Out of hours | NHS 24 operates from 6pm-8am weekdays, weekends and some public holidays. | Call 111 when urgent but not life-threatening. |
| Emergency | Life-threatening symptoms such as chest pain or stroke. | Call 999 and request an ambulance. |
| Remaining listed 2026 public holidays | Monday 5 October 2026, Friday 25 December 2026, Monday 28 December 2026. | Check official notices before these dates. |
| Listed early 2027 closures | Friday 1 January 2027 and Monday 4 January 2027. | Use NHS 24 on 111 if closed and urgent. |
Appointments: Phone from 8am, But Know the Rules
Tayview’s appointment page says appointments can be made by telephoning the practice from 8am each morning. It also warns phone lines are very busy from 8am and the call queue can hold 40 patients at one time.
Phone from 8am
Call 01382 543251 from 8am for appointments. If the queue is full, the practice says you should attempt to contact the practice again.
Give a short reason
Reception may ask about the nature of your problem so the request can be directed to the right clinician or service.
Do not assume online booking
The appointment page says Tayview does not offer online booking for appointments because reception staff navigate patients to the most appropriate professional.
Ask if you need a specific doctor
Patients are registered with the practice, not one doctor. If you want a particular doctor, discuss this with reception.
Use the right service
You may be directed to a dentist, mental health practitioner, physiotherapist, Pharmacy First or another service if that is more suitable.
Urgent Appointments and Same-Day Triage
Doctor triage
Urgent appointment requests may be triaged by a doctor to decide how best to deal with the problem.
Genuine urgent need
The practice says patients who genuinely need to be seen urgently on the day will always be seen.
No clinician choice
All clinicians take part in urgent appointments, so the practice cannot provide a choice of clinician or times for urgent slots.
Extended Hours and Nurse Appointments
Monday extended hours
The extended-hours service runs on Monday only, based in the Newport building, with appointments between 7:30am and 8:30am.
GP and nurse slots
The extended-hours service allows both GP and nurse appointments to be booked.
Nurse and HCA
Nurse and healthcare assistant appointments are made by phoning the practice. Healthcare assistants work Monday-Friday, 08:00-16:30.
Home Visits: Phone Before 10am If Possible
Home visits are for patients who are housebound or too ill to attend the practice. A GP decides whether your medical condition requires a home visit and how urgent the visit is.
- Phone reception before 10:00 if possible.
- Keep your phone nearby because the request may involve a telephone discussion first.
- A community nurse can visit at home if referred by your GP.
- A health visitor may visit if you recently had a baby or are newly registered with a child under five years.
Repeat Prescriptions: 3 Working Days and Three Main Routes
Tayview says all prescription requests must allow 3 working days to be processed. Do not leave repeat medication until the last day.
Written request
Send a written request, including a stamped addressed envelope if you need it returned by post.
Reception prescription box
Bring the request into reception and post it in the prescription box at the front reception area.
Online ordering
Register through the practice website’s online services route before ordering repeat medication online.
Test Results: Call After 2pm and Check Your Own Result
Phone after 2pm
Tayview asks patients to call after 2pm because reception has more time to deal with results then.
Confidentiality
Results are released only to the person they relate to unless prior permission exists or the patient cannot understand the result.
Return time
When you take a test, you should be told how long it will take before the result is returned to the practice.
Your responsibility
The practice says it is your responsibility to check results and make an appointment if advised.
Fit Notes and Sick-Line Requests
First 7 days
You do not need a doctor’s certificate for illness lasting seven days or less. Your employer may ask for self-certification.
More than 7 days
Your employer may ask for medical evidence, commonly a Statement of Fitness for Work, also called a fit note.
Renewal timing
If you do not hear back after a fit-note renewal request, Tayview says you can assume it is ready to collect after 2 working days.
Register with Tayview Medical Practice
The official registration page says both the Patient Registration Form and Patient Questionnaire must be completed before handing into the practice.
Complete both adult registration forms
Do not hand in only one form. The official page says both the registration form and patient questionnaire must be completed.
Add child questionnaire when needed
If registering a child aged 5 or younger, use the children 5 years and younger questionnaire.
Hand forms into the practice
A receptionist will go over the forms with you to ensure they are completed correctly.
Ask for help if stuck
The registration page says to contact the practice on 01382 543251 and reception will assist further.
Online services registration is separate
To use online appointment/prescription services, complete the Online Services Registration Form and hand it in or email it using the email address listed on the form.
Clinics and Services Listed by Tayview
This section converts the official services page into a practical list so patients do not need to search every menu item.
Core surgery services
- Ante-natal appointments with midwife.
- Contraceptive services.
- Child health surveillance.
- Minor surgery services.
- Cholesterol monitoring and well-person checks.
Monitoring and tests
- Asthma and diabetes support.
- Cervical smears.
- Phlebotomy by appointment for blood tests only.
- Blood tests requested for private medical services may be charged.
Children and pregnancy
- Child health clinic appointments are sent to patients.
- Child immunisations are handled by the immunisation team on 01383 565456.
- Ante-natal clinics are held Thursday with a midwife at Newport.
Self-referral routes
- Physiotherapy self-referral: 0800 9719390.
- Pelvic Health Physiotherapy form route.
- NHS Fife Podiatry self-referral; not nail cutting.
Travel vaccinations
The practice says it no longer provides travel vaccinations. Use Fit for Travel and dedicated travel clinics at participating community pharmacies across Fife.
Smoking cessation
The services page lists Smokeline and Smoking Cessation Service on 0800 032 6672.
Doctors, Training Practice and Staff Notes
Tayview says it has 7 GP partners and is an accredited training practice. Medical students may also be attached to the practice for short periods, with patient consent.
GP partners listed
Official pages list GP partners including Dr Pauleen Barrs, Dr Rachel Monks, Dr Moontarin Ansar, Dr Christopher Goudie, Dr Jennifer Gilmour, Dr Matthew Jamrozek and Dr Lloyd Hughes.
Training practice
GP trainees may consult with patients and may ask permission to record consultations for training. Full consent is sought and patients can decline.
Reception team
Receptionists provide basic service information, direct patients to the right person, make appointments, deal with prescription enquiries, records and administrative work.
Near Me Video Appointments
Tayview’s services page lists Near Me as a video consulting service. You must have received an appointment from your GP to use it.
Use only when invited
Do not open Near Me as a walk-in service. It is for a booked video appointment.
Browser note
The official page asks patients to use Google Chrome on Windows/Android or Safari on Apple devices.
Test call
You can make a test call before the appointment through the official Near Me link.
Private Work Fees Listed by the Practice
Tayview’s official private-work fee list is marked 2018/19, so check with the practice before paying or requesting paperwork. The page says reports may take up to 10 days and payment should be made at service or collection.
| Private work item | Listed cost | Important note |
|---|---|---|
| Private consultation and first prescription | £100 | Confirm current fee before booking. |
| Private consultation, first prescription and referral to hospital | £160 | Listed as non-NHS private work. |
| Subsequent private consultation and prescription | £50 | Confirm with secretarial team. |
| Private prescription | £30 | Medicine cost may be separate. |
| Private sick note | £30 | Different from NHS fit-note rules. |
| Holiday cancellation certificate | £50 | Non-NHS certificate. |
| Power of attorney | £125 | Confirm current process. |
| Firearms application/renewal | £200 | Listed as private administrative work. |
Accessibility, Interpreting and Useful Reception Details
Disabled access
Newport has disabled parking spaces and automatic doors. Tayport has a disabled parking space and automatic doors. Patient services at both sites are on ground floor level.
Interpreter support
The practice has access to interpreters through Fife Community Interpreting Service. Patients requiring an interpreter should contact the practice directly.
Hearing-aid batteries
Reception desks at Newport and Tayport can provide P13 and P675 hearing-aid batteries. Other types require Ninewells Hospital Department.
Common Tayview Mistakes to Avoid
Calling for routine issues at the busiest time
Phone lines are extremely busy from 8am. Use 8am for appointments and urgent need; for other admin tasks, choose a quieter time where possible.
Going to the wrong surgery
Tayview has Newport and Tayport sites. Confirm whether your appointment is at Newport or Tayport before travelling.
Requesting a home visit too late
Phone before 10am if possible. Home visits are only for patients who are housebound or too ill to attend.
Expecting test results to be automatic
The practice says it is your responsibility to check results and make an appointment if advised.
Tayview Route Planner
Choose your task and get a practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Appointment call
I am registered with Tayview Medical Practice. My main problem is ______. It started ______. I am worried because ______. I can attend Newport / Tayport / either site. My best callback number is ______.Home visit request
I am requesting a home visit because the patient is housebound / too ill to attend. Symptoms started ______. Current concern is ______. Best phone number is ______.Prescription request
Medicine name: ______. Strength/dose: ______. I have ______ days left. I request collection / pharmacy route ______. My contact number is ______.Fit-note renewal email
Subject: Fit Note Renewal. Full name: ______. DOB: ______. Address: ______. Phone: ______. Medical reason: ______. Extension requested for: ______.Map: Tayview Medical Practice Newport Surgery
Map shown for Newport Surgery at 16 Victoria Street, Newport on Tay, DD6 8DJ. If your appointment is at Tayport, check your appointment details before travelling.
Official Action Links
Use these after reading the relevant route above. The guide explains the practical detail first; the link is for action or live verification.
Related MedicalGroupUK Guides
These live MedicalGroupUK pages help users compare Scotland GP appointment and NHS 24 routes.
Tayview Medical Practice FAQs
What is Tayview Medical Practice?
Tayview Medical Practice is an NHS Scotland GP practice providing general medical services from Newport Surgery and Tayport Surgery.
What is Tayview Medical Practice phone number?
The official practice phone number listed for Tayview, Newport Surgery and Tayport Surgery is 01382 543251.
Where is Tayview Medical Practice Newport Surgery?
Newport Surgery is at 16 Victoria Street, Newport on Tay, DD6 8DJ.
Where is Tayview Medical Practice Tayport Surgery?
NHS Fife lists Tayport Surgery at 21 Dougall Street, Tayport, DD6 9JG.
What are Tayview Newport Surgery opening hours?
The official opening-times page lists Newport as Monday to Friday, 08:00-18:00.
What are Tayview Tayport Surgery opening hours?
The official opening-times page lists Tayport as Tuesday and Thursday, 08:00-12:00.
How do I book an appointment at Tayview?
The official appointments page says appointments can be made by telephoning the practice from 8am each morning.
Does Tayview offer online booking for appointments?
The official appointments page says the practice does not offer an online booking service for appointments because trained reception staff navigate patients to the most appropriate healthcare professional.
Why does reception ask what my appointment is for?
Reception may ask the nature of the medical problem so the request can be directed to the correct clinician or service and urgent requests can be triaged safely.
What happens if the Tayview call queue is full?
The official appointments page says the call queue can hold 40 patients. If advised that your call cannot be connected, the queue is full and you should try again.
How does Tayview handle urgent appointments?
Urgent requests may be triaged by a doctor. Patients who genuinely need to be seen urgently on the day will be seen, but the practice cannot offer clinician choice or time choice for urgent appointments.
When should I request a home visit?
Request a home visit only if you are housebound or too ill to attend the practice. Phone reception before 10am if possible.
What should I do when Tayview is closed?
Use NHS 24 on 111 for urgent medical help when the practice is closed. Call 999 for life-threatening emergencies.
How long do Tayview repeat prescriptions take?
The official prescription page says all prescription requests must allow 3 working days to be processed.
How can I order a repeat prescription?
The official page lists written request with SAE, bringing the request to reception and placing it in the prescription box, or ordering online after registering through online services.
What is Tayview’s Chronic Medication Service?
The official prescription page describes CMS as a voluntary community pharmacy service for patients with long-term conditions, involving one chosen pharmacy, care planning and serial prescriptions where suitable.
When should I phone Tayview for test results?
The official tests page asks patients to call after 2pm to enquire about test results.
Can someone else get my test results?
The practice says it will only release results to the person they relate to unless that person has given prior permission or is not capable of understanding the results.
Do I need a fit note for the first 7 days?
No doctor’s sickness certificate is required for illness lasting seven days or less, although your employer may ask for a self-certification form.
How do I renew a Tayview fit note?
You can phone after 10am, speak to reception, or email Fife.F21609tayview@nhs.scot with subject “Fit Note Renewal” and the required personal and medical details.
Does Tayview email fit notes to patients?
No. The appointment page says the practice does not email copies of fit notes to patients for confidentiality reasons.
How do I register with Tayview Medical Practice?
Complete both the Patient Registration Form and Patient Questionnaire before handing them into the practice. For a child aged 5 or younger, use the additional questionnaire.
Can Tayview help with physiotherapy self-referral?
The registration/referral forms page says patients can self refer for physiotherapy by calling the Musculoskeletal Advice and Triage Service on 0800 9719390.
Does Tayview provide travel vaccinations?
The official services page says practices no longer provide travel vaccination service and directs patients to Fit for Travel and dedicated travel clinics at participating community pharmacies.
What is Tayview Near Me?
Near Me is a video consulting service. The official page says you must have received an appointment from your GP to use it.
Does Tayview have disabled access?
Yes. The official homepage says Newport and Tayport have automatic doors, disabled parking arrangements and ground-floor patient services.
Does Tayview provide interpreter support?
The official homepage says Tayview has a list of interpreters with Fife Community Interpreting Service and patients needing an interpreter should contact the practice directly.
Does Tayview provide hearing-aid batteries?
The official homepage says reception can provide P13 and P675 hearing-aid batteries at Newport and Tayport. Other battery types require Ninewells Hospital Department.
Is this the official Tayview Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Tayview Medical Practice website for live forms, notices, current opening changes and service rules.