Kingsmills Care Compass
If you searched for Kingsmills Medical Practice, the useful answer is not just “call the surgery.” You need to know the phone-line windows, when results are given, how urgent duty-doctor callback works, how prescriptions are ordered, and when NHS 24 or 999 is safer.
This guide turns the official Kingsmills pages into a patient route map: routine GP, nurse appointment, urgent triage, home visit, prescription, test result, fit note, registration, Patient Services, physio, mental health support and out-of-hours care.
About Kingsmills Medical Practice
Kingsmills Medical Practice is an Inverness GP surgery on Southside Road. The official website is built like a traditional surgery site, so this page converts the key details into a practical route guide for real patient tasks: appointment booking, urgent callback, test results, prescription requests, registration, online services, nurse clinics, physiotherapy and NHS 24.
Main surgery
Kingsmills Medical Practice, 18 Southside Road, Inverness, Highland, IV2 3BG.
Main phone
01463 235245. Calls may be recorded for training, service improvement, complaints and staff protection purposes.
Best patient route
Use the task-first route: appointment, urgent duty doctor, prescription, result, fit note, registration, physio, mental health, pharmacy or NHS 24.
What Do You Need from Kingsmills Medical Practice Today?
Use this first. It saves users from calling at the wrong time or choosing the wrong service.
Routine appointment
- Phone or call at the practice between 9am and 5:30pm.
- GP routine appointments can be booked up to 2 weeks ahead.
- Nurse routine appointments can be booked up to 4 weeks ahead.
Urgent medical request
- If medically urgent, a duty doctor will call back to assess the request.
- You may not be able to choose your preferred doctor for urgent access.
- For life-threatening symptoms, use 999.
Repeat prescription
- Give 72 hours’ notice Monday-Friday.
- Use online ordering, paper reorder form, post or pharmacy collection service.
- Telephone repeat prescription requests are not accepted.
Test results
- Results are available Monday-Friday 2pm-5:30pm.
- Staff may check identity before giving results.
- Some calls may require callback to protect confidentiality.
Fit note / sickness
- 7 days or less: doctor’s sickness certificate not required.
- Employer may ask for self-certification form SC2.
- More than 7 days: employer may ask for medical evidence.
Closed or unsafe?
- Out of hours: NHS 24 on 111.
- Urgent but not life-threatening: NHS 24 advice.
- Life-threatening emergency: 999.
Kingsmills Phone, Address and Opening Hours
| Need | Official detail | Practical patient use |
|---|---|---|
| Address | 18 Southside Road, Inverness, Highland, IV2 3BG | Use this exact address for maps, registration, posted forms and practice visits. |
| Main phone | 01463 235245 | Use for appointments, urgent duty-doctor route, results, registration and general practice contact. |
| NHS 24 listing | Monday-Friday 8am-6pm | Use NHS 24 on 111 when closed if medical advice cannot wait. |
| Practice opening structure | 8am-9am emergency/restricted service; 9am-5:30pm administration; 5:30pm-6pm emergency/restricted service. | Call 9am-5:30pm for normal admin and routine requests. |
| Appointments | 8:30am-5:30pm | Use this for the normal appointment booking window. |
| Results | 2pm-5:30pm Monday-Friday | Do not phone for results before the listed result window unless instructed. |
| Extended hours | Daily appointments outside normal hours, between 07:20 and 08:00. | Ask reception for details; do not assume walk-in access. |
Phone-Line Rules and Lunch Restriction
The homepage publishes a specific phone-line update. This matters because calling at the wrong time can create delay and frustration.
Main phone windows
The practice says phone lines are open from 9am-1pm and 2pm-5:30pm.
Restricted lunchtime service
Between 1pm and 2pm, routine callers are asked to call after 2pm. Urgent lunch-time help should follow the instructions on the practice number.
Life-threatening symptoms
The homepage specifically names choking, trouble breathing and chest pain as examples where 999 is appropriate.
How Appointments Work at Kingsmills Medical Practice
Kingsmills runs an appointment system and asks patients to consider the most appropriate appointment type and clinician. The practice’s stated aim is access to an appropriate healthcare professional within 2 working days, measured by annual patient survey.
For routine appointments
Phone or call at the practice between 9am and 5:30pm. If you want an appointment within 48 hours, it may not be with your doctor of choice.
For advance booking
Routine GP appointments can be booked up to 2 weeks ahead. Routine nurse appointments can be booked up to 4 weeks ahead.
For urgent appointments
If your request is medically urgent, a duty doctor will call you back to assess the request.
For online booking
The official appointments page says online appointment booking has temporarily been suspended for now. Check the official site before relying on online booking.
For NHS Near Me
Use NHS Near Me only if you have received an appointment letter from NHS Highland or a prompt from the GP practice.
Urgent Duty-Doctor Callback
Use this only when the problem is medically urgent. The practice may signpost you to pharmacy, NHS 24, dental services or emergency services if that route is safer or more appropriate.
| Situation | Official route | Action |
|---|---|---|
| Medically urgent same-day issue | Duty doctor calls back to assess the request. | Keep your phone nearby and give clear symptom details. |
| Minor ailment | Local pharmacist may be able to offer advice. | Use pharmacy first when suitable. |
| Urgent advice any time | NHS 24 provides telephone health advice on 111. | Use 111 if closed or unsure. |
| Life-threatening emergency | 999. | Do not wait for a GP callback. |
| Dental emergency | Dentist or NHS Dental Helpline. | The homepage lists the Northern Highland Dental Helpline as 0800 1412362, while the older appointment page carries an older dental helpline number. Use the latest homepage number. |
Home Visits: Before 11:00
Request early
If you need a home visit, call reception before 11:00.
Only if needed medically
You may request a home visit only if you are housebound or too ill to visit the practice.
GP decides urgency
The GP decides whether your medical condition requires a home visit and how urgently it is needed.
Repeat Prescriptions: 72 Hours, No Phone Requests
Kingsmills is very clear that repeat prescriptions need planning. Telephone repeat requests are not accepted because of safety and transcription-error risk.
| Prescription route | Official detail | Patient tip |
|---|---|---|
| Online ordering | Online repeat-prescription ordering is listed. Vision Online Services migrated to Patient Services. | Use the online system if registered. |
| Personal re-order form | Use the personal re-order form; express drop-off box at the first reception desk. | Tick only the medicines you need. |
| Written or in-person request | Write or call at the practice during office hours. Enclose a stamped addressed envelope if you want it posted. | Allow extra days for Royal Mail delays. |
| Pharmacy collection | Several local pharmacies provide a prescription collection service. | Indicate clearly if you want a pharmacy to collect the prescription. |
| Tesco note | Tesco no longer collects prescriptions from the practice. | Choose another collection route. |
| Telephone requests | Repeat prescription requests cannot be taken over the telephone. | Use online, paper, post or pharmacy collection route instead. |
| Processing time | Prescriptions should normally be available within 72 hours. | Order before you run low, not on the last day. |
| Medication not on repeat slip | Write the medicine name and dose on the re-order slip; doctor will assess the request. | Do not assume it will be issued automatically. |
| Medication reviews | Repeat-medication patients are asked to see a doctor, nurse practitioner or practice nurse at least once a year. | Book review when prompted to avoid delays to further prescriptions. |
Test Results: 2pm to 5:30pm
Result window
Results are available Monday-Friday from 2pm to 5:30pm.
Confidentiality
Permission may be needed before results are given over the counter.
Identity checks
Staff may check your identity by asking questions and may take your number to call back.
Common tests
Blood tests and x-rays are covered in the official test-results section.
Fit Notes and Sickness Certificates
| Situation | Official guidance | Action |
|---|---|---|
| Illness 7 days or less | You do not require a doctor’s sickness certificate. | Your employer may ask you to complete self-certification form SC2. |
| More than 7 days | Your employer can ask for medical evidence to support Statutory Sick Pay. | Ask the practice for the correct fit-note route if required. |
| Other evidence | Evidence may come from someone who is not a medical practitioner, such as a dentist; employer decides if acceptable. | Check employer policy first. |
| Fit note purpose | Fit note helps return to work sooner by giving more information about how illness or injury affects work. | Use it for work-support evidence, not emergency medical care. |
Online Services: Patient Services / Vision Online
Kingsmills’ prescription page explains that Vision Online Services moved to Patient Services. The older registration PDF explains online access setup, so use the official current page first and check with reception if the route has changed.
Online functions
Online services can support routine GP appointment booking and repeat prescription ordering where enabled.
Registration for access
The old Vision registration form says patients need to register with the practice and return the form in person with ID verification.
Child access note
The old form says the service was not available to children under 16 and each family member needs individual registration. Check current rules with reception.
Register with Kingsmills Medical Practice
The official new-patient page says eligibility can be checked from your address and the practice boundary has changed recently. Contact the practice if you are unsure about registration or a change of address.
Practice area
If you live within the practice area, you are welcome to register. The page asks users to contact the practice if unsure about the current boundary.
Address proof
The page asks for proof of address, such as a recent utility bill, and one form of photographic ID.
Forms needed
You need to complete a GMS1 registration form and a health questionnaire.
Medication safety
The new-patient health check helps the practice accurately note repeat medication while records arrive from the previous doctor.
Treatment timing
Medical treatment is available from the date of registration.
Temporary registration
Temporary registration can last up to three months if ill away from home, but practices do not have to accept you as temporary except emergency treatment obligation.
Clinics and Services Listed by Kingsmills
The official clinics and staff pages show several routes where a nurse, physiotherapist, pharmacist, mental health worker or community service may be more appropriate than a GP appointment.
| Service / clinic | Official detail | Patient route |
|---|---|---|
| Coronary heart disease | Patients with heart disease are invited for review with a Practice Nurse. | Attend review appointments when invited. |
| Diabetes | Practice Nurse reviews diabetic medication and care; onward referral to hospital diabetic clinic may be needed. | Keep review, foot/chiropody and eye-screening routes up to date. |
| Mental health team | Donna Stephen and Kate Fraser are listed as consulting Wednesday all day and Friday mornings. | Ask reception for appropriate mental health appointment/signposting. |
| Community Link Worker | Support for GP practice patients is listed, with confidentiality limits if there is risk of harm. | Use this route for social, practical or non-medical support needs where suitable. |
| Over-75 annual assessment | All patients over 75 are encouraged to have an annual medical assessment. | Book when invited or ask reception if due. |
| Child health | GP can book baby 6-week child-development check; 8-week routine immunisations and other childhood immunisations are arranged by NHS Highland Vaccination Team. | Use NHS Highland vaccination route for immunisations. |
| Physiotherapy | John Paul and Amber Tasker are available in practice on Tuesdays, Thursdays and Fridays for age 16+ MSK symptoms; no GP referral needed. | Ask reception for a physio appointment instead of a GP appointment if suitable. |
| Phio MSK tool | Phio is a free digital MSK assessment taking about 10 minutes and reviewed by qualified physiotherapy team. | Use for suitable joint, muscle, bone and soft-tissue issues. |
| Practice nurse work | Nurses help with family planning, healthy living advice, blood pressure checks, dressings, long-term condition clinics and other nurse tasks. | Book nurse appointment when the issue is nurse-led. |
Doctors, Nurses and Practice Team
The official staff page lists a large team. Staff availability can change, so use this as a helpful route guide and check the official page for current names before asking for a specific clinician.
| Team | Officially listed names / role | Useful patient note |
|---|---|---|
| GP partners | Dr Mark L Taylor, Dr Iain J K Matheson, Dr Richard Hargrave, Dr Lisa Rennie. | Preferred doctor may not be available for urgent or short-notice access. |
| Salaried GPs | Dr Ross Anderson, Dr Kate O’Hara, Dr Catriona Jones, Dr Carrie Forbes, Dr Amber Bailey, Dr Alan Grant, Dr Jonathan Humby, Dr Kate Jennings. | Check current staff page before requesting a specific GP. |
| Nurses | Christine Dick, Lorna Ross, Mrs Katie Skea. | Practice nurses handle chronic disease, family planning, BP, dressings and other nurse-led clinics. |
| Advanced Nurse Practitioner | Vanessa Batty. | May assess common presentations, minor injury and unscheduled care needs. |
| Healthcare assistants | Janet Currie and Kathryn MacKay listed; page text also mentions Janet and Sheeba availability. | HCA tasks include phlebotomy, BP, new patient checks and chaperone support. |
| Practice manager | Mrs Marietta MacLean. | Practice Manager handles administration and organisation of practice systems. |
| Pharmacists | Mrs Julie Major, Ms Sofia Ovalle-Lopez, Mrs Petra Laveno, Yvonne Richmond. | Useful for medication queries and reviews where practice routes apply. |
| District nurses | Attached to practice; phone 01463 888333. | Home nursing support can be arranged with GP involvement. |
| Health visitors | Attached to practice; phone 01463 702296. | Special role in care of under-5s. |
| Attached staff | John Paul and Amber Tasker as First Contact Physiotherapists; Donna Stephen, Kate Fraser, Leeanne MacKay and Lucy Williamson in mental health/support roles. | These routes can reduce unnecessary GP appointment pressure. |
Vaccinations, Immunisations and Travel Health
This is a key Kingsmills detail: NHS Highland, not the GP practice, now handles many vaccines and immunisations, while community pharmacies deliver required foreign-travel vaccines.
NHS Highland vaccine route
The homepage says NHS Highland took responsibility for delivering all vaccines and immunisations in the community from 1 March 2023.
Vaccination helpline
Service Delivery Centre helpline: 08000 320 339, Monday-Friday, 9:30am-5:00pm.
Travel vaccines
Travel vaccinations are referred to community pharmacies because the GP practice is no longer able to offer that service.
Records, Confidentiality and Practice Policies
Confidentiality
The practice says it complies with data protection and access to medical records legislation.
Information sharing
Identifiable information may be shared for further medical treatment, help from other services with consent, or where there is a duty to others.
Admin access
Reception and administration staff need access to medical records to do their jobs and are bound by the same confidentiality rules as medical staff.
Public Holidays, Staff Training and Closures
Kingsmills publishes public holidays and training-day notices. Always check the homepage before travelling because the practice can operate a restricted service and may close early.
Public holidays listed for 2026/27
- Monday 15 June 2026
- Friday 3 July 2026
- Monday 3 August 2026
- Friday 16 October 2026
- Friday 25 December 2026
- Monday 28 December 2026
- Friday 1 January 2027
- Monday 4 January 2027
When closed
Outside normal hours, phone NHS 24 on 111. On training days, Inverness practices may close from 1pm; emergency care is through NHS 24.
The homepage notice for Monday 3 August 2026 says the practice will operate a restricted service, close early at 12:30pm for staff training, and will not be able to accept telephone calls.
Items Not Clearly Published on the Official Kingsmills Website
To avoid invented medical content, unsupported items are kept short and clear.
| User search | Official website status | Best action |
|---|---|---|
| CQC rating | Kingsmills is in Scotland, so CQC is not the normal GP regulator route. | Use Kingsmills official website, NHS 24, NHS inform and NHS Highland routes. |
| NHS App / MyChart / Share Everywhere / Pay as Guest | Information not publicly provided by the official Kingsmills pages checked. | Use Patient Services / Vision Online and practice phone routes where listed. |
| Parking and disabled parking | Information not clearly found on the official pages checked. | Phone reception before travelling if parking or access is essential. |
| Hospital departments | Kingsmills is a GP practice, not a hospital department directory. | Use GP referral, NHS 24, pharmacy, physiotherapy or 999 depending on the issue. |
| Walk-in GP appointments | The practice operates an appointment system. | Phone or call at the practice during the listed appointment/admin windows. |
Kingsmills Route Planner
Choose your task and get a practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Routine appointment call
I am registered with Kingsmills Medical Practice. I need an appointment about ______. It started ______. I can attend / take a call on ______. I understand it may not be with my preferred doctor if within 48 hours.Urgent duty-doctor request
This is medically urgent because ______. Symptoms started ______. I am worried because ______. My name is ______. Date of birth ______. Best callback number ______.Repeat prescription request
Medicine name: ______. Strength/dose: ______. I need ______ items. My preferred pharmacy collection is ______. Contact number ______. I understand prescriptions normally need 72 hours.Test-result query
I had a ______ test on ______. I am calling during the result window to ask whether the result has been reviewed and whether there is any message for me.Safety, Privacy and Medical Disclaimer
Map: Kingsmills Medical Practice Inverness
Use this map for 18 Southside Road, Inverness, IV2 3BG. Check live notices before travelling, especially during lunch restrictions, public holidays or training closures.
Official Resources
Use these after reading the relevant section above. The article explains the useful detail first; the official link is for live action.
Related MedicalGroupUK Guides
These verified live MedicalGroupUK guides help users compare appointment routing, online services, prescriptions and urgent-care wording across UK GP practices.
Kingsmills Medical Practice FAQs
Where is Kingsmills Medical Practice?
Kingsmills Medical Practice is at 18 Southside Road, Inverness, Highland, IV2 3BG.
What is the Kingsmills Medical Practice phone number?
The official phone number is 01463 235245.
What are Kingsmills Medical Practice opening hours?
The NHS 24 listing shows Monday-Friday 8am-6pm. The official opening page splits the day into 8am-9am emergency/restricted service, 9am-5:30pm administration and 5:30pm-6pm emergency/restricted service.
When are Kingsmills appointment times?
The official opening page lists appointments from 8:30am to 5:30pm.
Does Kingsmills offer extended-hours appointments?
Yes. The official opening page says extended-hours appointments are offered daily between 07:20 and 08:00. Ask reception for details.
When are the phone lines open?
The homepage says phone lines are open from 9am to 1pm and 2pm to 5:30pm, with a restricted service between 1pm and 2pm Monday to Friday.
How do I book a routine appointment?
Phone or call at the practice between 9am and 5:30pm. If you want an appointment within 48 hours, it may not be with your doctor of choice.
How far ahead can I book?
The official appointments page says patients can book up to 2 weeks ahead for a routine GP appointment and 4 weeks ahead for a routine nurse appointment.
Does Kingsmills offer online appointment booking?
The official appointments page says online appointment booking has temporarily been suspended for now.
What is the 48-hour access aim?
Kingsmills says its aim is to offer access to an appropriate healthcare professional within 2 working days, measured through annual patient survey.
How do urgent appointments work?
If your request is medically urgent, a duty doctor will call you back to assess your request.
Can I choose my preferred doctor for urgent care?
Not always. The official appointments page says if you need an appointment within 48 hours, it may not be with a doctor of your choice.
How do I request a home visit?
Call reception before 11:00 if you need a home visit. You may only request a home visit if you are housebound or too ill to visit the practice.
Who decides whether a home visit is needed?
The GP decides whether your medical condition requires a home visit and how urgently it is needed.
How do I order repeat prescriptions?
Use online ordering, the personal re-order form, written/in-person request, postal request or pharmacy collection service.
How much notice is needed for repeat prescriptions?
Kingsmills asks patients to give 72 hours’ notice Monday to Friday.
Can I order repeat prescriptions by phone?
No. The official prescription page says repeat prescription requests cannot be taken over the telephone.
Does Tesco collect prescriptions from Kingsmills?
No. The official prescription page says Tesco no longer collects prescriptions from the practice.
What if a medication is not on my repeat slip?
Write the name and dose of the medication on the re-order slip; the doctor will assess the request.
How often are medication reviews needed?
Patients on repeat medication are asked to see a doctor, nurse practitioner or practice nurse at least once a year to review regular medicines.
When can I call for test results?
Results are available Monday to Friday from 2pm to 5:30pm.
Can someone else get my test results?
Due to confidentiality, permission may be needed before results are given over the counter, and staff may ask identity questions or call back.
Do I need a fit note for 7 days or less?
No. The official appointments page says you do not require a doctor’s sickness certificate for any illness lasting seven days or less.
What should I use for sickness under 7 days?
Your employer may ask you to complete self-certification form SC2, available from your employer or HMRC.
What if I am sick for more than 7 days?
Your employer can ask for medical evidence to support Statutory Sick Pay. Contact the practice for the appropriate fit-note route if needed.
How do I register with Kingsmills Medical Practice?
If you live within the practice area, contact reception and complete a GMS1 registration form and health questionnaire. The practice asks for address proof and one form of photographic ID.
Does Kingsmills have a practice boundary?
Yes. The official new-patient page says the practice boundary has changed recently and asks patients to contact the practice if unsure.
Can I email the registration form?
The official new-patient page says not to email the registration form unless a member of staff has requested you to do so.
Can I register temporarily?
Temporary registration can last up to three months if you are ill away from home, but practices do not have to accept temporary patients except their emergency-treatment obligation.
Who are the GP partners at Kingsmills?
The official staff page lists Dr Mark L Taylor, Dr Iain J K Matheson, Dr Richard Hargrave and Dr Lisa Rennie as partners.
Who are the salaried GPs listed by Kingsmills?
The official staff page lists Dr Ross Anderson, Dr Kate O’Hara, Dr Catriona Jones, Dr Carrie Forbes, Dr Amber Bailey, Dr Alan Grant, Dr Jonathan Humby and Dr Kate Jennings as salaried GPs.
Does Kingsmills have an Advanced Nurse Practitioner?
Yes. Vanessa Batty is listed as Advanced Nurse Practitioner.
Does Kingsmills have physiotherapy appointments?
Yes. The clinics page says First Contact Physiotherapists John Paul and Amber Tasker are available in practice on Tuesdays, Thursdays and Fridays for age 16+ MSK symptoms, without GP referral.
Does Kingsmills provide travel vaccinations?
The clinics page says patients are being referred to community pharmacies because the GP practice is no longer able to offer travel vaccinations.
Who handles vaccines and immunisations?
The homepage says NHS Highland took responsibility for delivering all vaccines and immunisations in the community from 1 March 2023.
What is the NHS Highland vaccination helpline?
The homepage lists the Service Delivery Centre helpline as 08000 320 339, Monday to Friday, 9:30am to 5:00pm.
Does Kingsmills have Patient Services online?
The prescription page says Vision Online Services migrated to Patient Services, and online services can support routine GP appointment booking and repeat prescription ordering where enabled.
Does Kingsmills have parking details online?
Parking and disabled parking information was not clearly found on the official pages checked. Phone reception before travelling if parking or access is essential.
What should I do when Kingsmills is closed?
Use NHS 24 on 111 if urgent medical advice cannot wait until the surgery reopens. Use 999 for life-threatening emergencies.
Is this the official Kingsmills Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Kingsmills Medical Practice website for live forms, current hours and service rules.