Ilkley Moor Care Pathway
If you searched for Ilkley Moor Medical Practice, the practical answer is knowing whether to use SystmConnect, phone triage, NHS App, SystmOnline, prescription request, test-results route, home-visit call, new-patient registration or NHS 111.
Ilkley Moor is the Ilkley Surgery site of IG Medical. This guide brings the useful official details inside the page first, then gives official links only where users need to act.
About Ilkley Moor Medical Practice
IG Medical is a primary care provider serving communities through Ilkley Surgery and Grassington Surgery. The official site says “IG” stands for Ilkley and Grassington Surgeries, and that the surgeries formally merged on 3 August 2015. It also says IG Medical is part of the Wharfedale, Airedale and Craven Alliance, working with other healthcare organisations to improve access and services locally.
Official provider
IG Medical.
Ilkley surgery
Springs Lane, Ilkley, LS29 8TH.
Main patient route
Use SystmConnect for online requests, phone for urgent/unsupported issues, NHS App/SystmOnline for account-based tasks.
IG Medical Surgeries: Ilkley and Grassington
This article focuses on Ilkley Moor Medical Practice, but the official site repeatedly shows the paired IG Medical structure.
| Site | Official address | Phone | Use this note |
|---|---|---|---|
| Ilkley Surgery / Ilkley Moor Medical Practice | Springs Lane, Ilkley, LS29 8TH | 01943 604999 | Main article target. NHS lists I G Medical at this location. |
| Grassington Surgery / Grassington Medical Centre | 9 Station Road, Grassington, BD23 5LS | 01756 752313 | Same IG Medical provider, separate site and phone number. |
What Do You Need from Ilkley Moor Medical Practice Today?
Start with the task. The official site has different routes for urgent appointments, routine questions, prescriptions, test results, sick notes, chronic disease reviews and home visits.
Urgent / same-day GP need
- Triage opens from 08:00 Monday-Friday.
- If urgent or after 16:00, call the surgery and reception can complete the form.
- A doctor or nurse practitioner may call back, advise, arrange tests or book an appointment.
Admin or routine request
- Use SystmConnect for advice, appointments, admin queries and sick notes.
- No account needed for SystmConnect.
- Routine enquiries can be submitted until 18:30.
Repeat prescription
- Use online request, request form from reception or post.
- Allow 72 hours between request and collection.
- Telephone prescription requests are not accepted for safety.
Test results
- Official homepage says check the NHS App or submit an online administration request.
- Use online request unless doctor asked you to book.
- Do not wait if symptoms worsen urgently.
Fit note / sick note
- For illness lasting 7 days or less, no doctor’s sickness certificate is required.
- For more than 7 days, employer can ask for medical evidence.
- Use SystmConnect / online request route.
Closed or urgent?
- If closed, use NHS 111 online or call 111.
- For emergency, call 999.
- Bank holidays are closed; official 2026 closure dates are listed by IG Medical.
Opening Hours, Online Hours and Bank Holiday Closures
| Time / closure | Official detail | Patient use |
|---|---|---|
| Ilkley current site footer | Mon to Fri 8am to 6.30pm | Use as the latest visible site-wide opening display. |
| Older indexed opening table | Monday-Friday 08:00-18:00; weekends closed | Because official pages differ, verify live times before travelling. |
| Triage opening | Triage is open from 08:00 Monday-Friday. | Submit request during these hours. |
| Routine enquiry forms | Forms can still be submitted until 18:30. | Use online form for routine tasks inside the published window. |
| Urgent or after 16:00 | Call the surgery; receptionist can complete the form on your behalf. | Do not leave urgent concerns in a low-priority route. |
| 2026 bank holiday closures | Spring Bank Holiday 25 May, Summer Bank Holiday 31 August, Christmas Day 25 December, Boxing Day 28 December, New Year’s Day 1 January 2027. | Call usual surgery number to be redirected to out-of-hours, or use 999 in emergency. |
SystmConnect: IG Medical’s Current Online Route
IG Medical says it moved from AccuRx to SystmConnect from 20 May. Some older pages may still mention AccuRx, so users should follow the current live SystmConnect route on the official website.
What changed
SystmConnect replaced AccuRx as the online route for contacting and accessing services.
No account needed
IG Medical says patients can submit requests without creating logins or remembering passwords.
What it covers
Advice, appointments, admin queries, sick notes and patient requests.
Why the practice changed
SystmConnect is integrated with the clinical system to reduce duplication and improve workflow.
Opening times
The practice says triage and online request form opening times remain the same.
Can’t use it?
Call Ilkley on 01943 604999, especially for urgent concerns or if the online route is not suitable.
Appointments: Same-Day Triage, Routine Requests and Cancellations
IG Medical uses triage for urgent/same-day appointment requests. If a same-day appointment is needed, a doctor or nurse practitioner may call back, offer advice, arrange tests, or book an appointment.
Submit during triage time
Triage opens from 08:00 Monday-Friday. Routine enquiries can be submitted until 18:30.
Call if urgent or after 16:00
The official appointment page says if your medical query is urgent or it is after 16:00, call the surgery and a receptionist will complete the form on your behalf.
Be ready for callback
For same-day requests, a doctor or nurse practitioner may call back. Tell reception if you will struggle to answer or need certain times.
Use online request for admin-style items
Sick notes, insurance forms, medical examinations, test results, prescription queries, referral queries, chronic disease reviews and minor surgery requests are listed for online request.
Cancel properly
Cancel by telephone or using your online account. The official page says not to email cancellations because they may not be picked up in time.
Same-Day Triage: What to Say So the Team Can Route You
Main symptom
Say the one main problem, when it started, and whether it is new, worsening or linked to a long-term condition.
Callback availability
Tell reception if you cannot answer at certain times or need a specific callback window.
Tests or follow-up
The triaging clinician may arrange tests, give advice or book an appointment if necessary.
Enhanced Access: Evening and Saturday Appointments
IG Medical’s appointment page describes Enhanced Access through WACA. These appointments are for routine problems and may be with a clinician from another WACA practice.
| Enhanced access item | Official detail | Patient note |
|---|---|---|
| Weekday evenings | Monday-Friday from 6.30pm up to 8.00pm. | May be telephone or face-to-face. |
| Saturday GP appointments | Saturday 9am-5pm. | Pre-bookable Saturday appointments are listed. |
| Clinicians | GP, advanced nurse practitioner, nurse, physiotherapist or pharmacist. | May not be a clinician from your own practice. |
| Problem type | Routine problems, not ongoing issues. | Ask your own practice for access route. |
| Consent to share | Consent is needed to share your medical record with Enhanced Access Service. | Without consent, the clinician would not have access to your records. |
Home Visits: Phone Before 10:00 Where Possible
The official appointment page says to try to telephone reception before 10:00 if you require a home visit. Home visits are only for patients who are housebound because of illness or disability.
Call early
Phone Ilkley on 01943 604999 before 10:00 where possible.
Who it is for
House visits are only available for patients housebound because of illness or disability.
Clinician call back
A doctor or nurse may phone first to decide whether advice, nurse visit, attendance at surgery or hospital attendance is more appropriate.
Repeat Prescriptions: 72 Hours, No Telephone Requests
IG Medical asks patients not to pre-order more medication than needed and says NHS England guidance continues to issue a maximum of two months’ medication at a time as normal. The newer prescription page says HRT is currently prescribed for 3 months.
| Prescription need | Official detail | Patient tip |
|---|---|---|
| Request route | Online request, request form from reception desk, or post. | Use online where possible for speed and accuracy. |
| Old page wording | Older indexed page mentions AccuRx admin request for repeat prescriptions. | Current site says SystmConnect is now the online route. |
| Processing time | Allow 72 hours between request and collection. | Order before running low and avoid weekends/bank holidays. |
| Telephone requests | Telephone prescription requests are not accepted for safety reasons. | Do not call for routine prescription ordering. |
| GP review needed | If repeat item is blocked because GP review is needed, use medication request notes and the practice will advise if an appointment is necessary. | Explain what you have left and why the item is needed. |
| Pharmacy collection | Collection can be arranged with Boots, Clayfields, Ilkley Moor Pharmacy or Pharmacy plus health, Ilkley, by prior arrangement. | Confirm your nominated pharmacy before ordering. |
| Travel abroad | NHS responsibility covers ongoing medication for temporary periods abroad of up to three months; for longer trips only enough regular medication should be provided to reach destination and find alternative supply. | Plan well before travel. |
NHS App and SystmOnline
IG Medical explains that the NHS App can be used to order repeat prescriptions, book appointments, get health advice, view your health record and register an organ donation decision. SystmOnline can be used to request repeat prescriptions and manage online services once registered.
NHS App setup
You need a working mobile phone and email address. NHS login can use NHS number or name, date of birth and postcode.
SystmOnline login
New SystmOnline users need to contact the practice to obtain login and password.
Records access
Online medical-record access requires an application form and ID documentation according to the registration page.
New Patient Registration
NHS says I G Medical is currently accepting new patients. IG Medical says anyone living within the practice area is welcome to register, using the online registration link or forms.
| Registration item | Official detail | Prepare this |
|---|---|---|
| Ilkley online registration | Official page links the Ilkley practice registration route at gp-registration.nhs.uk/B83624. | Use the Ilkley route if registering at Springs Lane. |
| Paper forms | Download and complete new patient questionnaire and registration form, return to surgery, send to B83624.springslanemc@nhs.net, or collect paper forms at reception. | Use only for genuine paper route needs. |
| Practice area | Anyone living within the practice area is welcome to register. | Check address before applying. |
| Temporary registration | If away from home and needing medical attention, you can see a doctor anywhere in the UK and complete a form with home address and GP. | Use for temporary stays. |
| Online records access | Complete the application for online access to medical record and provide ID documentation. | Prepare photo ID/proof as requested. |
| Non-English speakers | Official page links NHS fact sheets in multiple languages. | Use the language guide for understanding UK GP/NHS access. |
Clinics and Services Listed by IG Medical
IG Medical publishes a broad clinics-and-services list. This section turns the useful official items into a scan-first table.
| Service | Official detail | How to use it |
|---|---|---|
| Antenatal care | Midwife appointment phone number listed: 01535 292411. | Use this number for midwife arrangements. |
| Child health | Baby checks are done by GPs during routine surgery hours; eligible children/young people are invited for immunisations. | Wait for invitation or contact surgery if unsure. |
| Coronary heart disease and diabetes | Routine monitoring/reviews are arranged via recall systems with practice nurse. | Respond to recall invitations. |
| Family planning | Contraceptive advice, implants, pre-IUD assessments, IUD fittings, checks and removals; Locala number 030 3330 9500 also listed. | Use surgery route or Locala where appropriate. |
| Minor surgery | Many minor operations can be undertaken by doctors by prior arrangement. | Submit request or discuss referral with practice. |
| Phlebotomy | Appointments available Monday-Friday; home visits only if unable to attend clinic. | Book appropriate appointment. |
| First Contact Physiotherapy | FCP can assess musculoskeletal problems such as spines, joints, soft tissues and some nerve issues. | Ask for FCP route for suitable MSK problems. |
| Cancer care | Dedicated cancer care coordinator phone line: 01943 886338. Manorlands Hospice/Sue Ryder support listed: 01535 642308. | Use for cancer care coordination/support, not emergency symptoms. |
| Skin lesion clinic | IG Medical offers a weekly skin lesion clinic run by a GP. | Use official request route for assessment/referral. |
| Private fees | Some services are not covered by NHS, such as travel claim forms and private medical examinations. | Ask reception and check fee list before requesting. |
Doctors, Named GP and Wider Team
The official about page says all patients are allocated a named GP but can choose to see any GP at the surgery. It also says patients aged 75+ and younger patients with complex health needs have a named GP to coordinate care.
Named GP
Ask the surgery if you want to know your allocated usual GP.
WACA shared support
The official about page says WACA partnership helps share staff and resources including dietitians, occupational therapists and wellbeing coaches.
Over-75 checks
Patients over 75 who do not already attend for annual review are welcome to book a health check with the Healthcare Assistant.
Access, Interpreters and Surgery Features
The official homepage lists practical access features for the Ilkley Surgery.
Wheelchair access
Listed for Ilkley Surgery.
Hearing loop
Hearing loop available.
Lift access
Lift access to upper floor is listed.
Computerised check-in
Computerised check-in is listed for Ilkley Surgery.
Interpreters
Interpreters are available on request.
Parking
Specific patient parking detail was not clearly provided by the current official pages checked. Phone before travelling if parking/access is important.
NHS and CQC Context
NHS lists the GP profile as I G Medical at Ilkley Moor Medical Practice, Springs Lane, Ilkley, LS29 8TH, and says it is accepting new patients. A public CQC result for “Ilkley Moor Medical Practice” at Springs Lane is listed under WACA Ltd and relates to extended access service context, so users should avoid confusing it with ordinary day-to-day GP tasks from IG Medical.
NHS profile
I G Medical, Ilkley Moor Medical Practice, Springs Lane, Ilkley, West Yorkshire, LS29 8TH.
New-patient status
NHS says this GP surgery is currently accepting new patients.
Extended access caution
CQC result found for Ilkley Moor Medical Practice is provided and run by WACA Ltd, with overall rating Good. Use CQC carefully because it may describe extended access service context.
Common Ilkley Moor Patient Mistakes to Avoid
| Mistake | Better route | Why |
|---|---|---|
| Using old AccuRx bookmark | Use the current SystmConnect route from the official website. | IG Medical says it moved to SystmConnect from 20 May. |
| Leaving urgent concerns in an online form after 16:00 | Call the surgery if urgent or after 16:00. | Official appointment page tells patients to call so reception can complete the form. |
| Emailing appointment cancellations | Cancel by phone or online account. | Official page says emailed cancellations may not be picked up in time. |
| Calling for repeat prescriptions | Use online request, request form or post. | Telephone prescription requests are not accepted for safety. |
| Ordering medicine too late | Allow 72 hours between request and collection. | Weekends and bank holidays can delay access. |
| Requesting a home visit for convenience | Attend the surgery where possible. | Home visits are only for patients housebound because of illness or disability. |
Ilkley Moor Route Planner
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Select your task above.
Copy-and-Use Scripts
SystmConnect request
I am registered at Ilkley Moor Medical Practice. My main problem/request is ______. It started on ______. It is urgent/routine because ______. I can take a call at ______.Urgent same-day call
I think this needs same-day advice because ______. Symptoms started ______. I may have difficulty answering at ______. Best callback number is ______.Prescription request
Medication name: ______. Dose: ______. I have ______ days left. Pharmacy collection: ______. Review requested: yes/no. Notes: ______.Home visit call
I am requesting a home visit because the patient is housebound due to illness/disability. The problem is ______. Symptoms started ______. Best callback number is ______.Safety, Privacy and Medical Disclaimer
Map: Ilkley Moor Medical Practice
Map shown for Springs Lane, Ilkley, LS29 8TH. Check the official website before travelling, especially around closures or bank holidays.
Official Resources
Use these after reading the relevant section above. The article explains the route first; the links are for action and verification.
Related MedicalGroupUK Guides
No same-site internal links were added because a fresh verified MedicalGroupUK sitemap match for Ilkley Moor / IG Medical was not available during this check.
Ilkley Moor Medical Practice FAQs
What is Ilkley Moor Medical Practice?
Ilkley Moor Medical Practice is the Ilkley Surgery site of IG Medical, an NHS GP provider serving Ilkley and Grassington communities.
Where is Ilkley Moor Medical Practice?
The official Ilkley site address is Springs Lane, Ilkley, LS29 8TH.
What is the Ilkley Moor Medical Practice phone number?
The official Ilkley phone number is 01943 604999.
Is Ilkley Moor Medical Practice the same as I G Medical?
NHS lists I G Medical at Ilkley Moor Medical Practice, Springs Lane, Ilkley, LS29 8TH. The IG Medical website describes Ilkley and Grassington surgeries together.
What are Ilkley Moor Medical Practice opening hours?
The current IG Medical site footer shows Ilkley as Monday to Friday 8am to 6.30pm. Older indexed official pages show 08:00-18:00, so verify live times before travelling.
Is Ilkley Moor Medical Practice open on weekends?
The official indexed opening tables show weekends as closed. Enhanced Access may offer routine appointments through WACA, including Saturday appointments, by arrangement through the practice.
How do I request an urgent same-day appointment?
Triage opens from 08:00 Monday-Friday. If the query is urgent or it is after 16:00, call the surgery and reception can complete the form on your behalf.
What happens after I request a same-day appointment?
A doctor or nurse practitioner may call back, give advice, arrange tests, or book an appointment if needed.
What is SystmConnect?
SystmConnect is IG Medical’s current online request route for medical and admin requests. The official site says the practice moved from AccuRx to SystmConnect from 20 May.
Do I need an account for SystmConnect?
The official SystmConnect page says no account is needed to submit requests.
Can I still see AccuRx mentioned on IG Medical pages?
Some older indexed pages mention AccuRx. The current SystmConnect page says the practice moved from AccuRx to SystmConnect, so use the current official website route.
How do I cancel an appointment?
Cancel by telephone or using your online account. The official page says not to email cancellations because they may not be picked up in time.
How do I request a home visit?
Phone reception before 10:00 where possible. Home visits are only for patients housebound because of illness or disability.
How do I order repeat prescriptions?
Use an online request, a request form from reception, or post. Older pages mention AccuRx, but the current online route is SystmConnect.
How long do prescriptions take?
The official prescription page says to allow 72 hours between request and collection.
Can I order repeat prescriptions by telephone?
No. The official prescription page says telephone requests for prescriptions are not accepted for safety reasons.
Which pharmacies are listed for prescription collection?
The official prescription page mentions Boots, Clayfields, Ilkley Moor Pharmacy and Pharmacy plus health, Ilkley, by prior arrangement.
How do I get test results?
The official homepage says to check the NHS App or submit an online administration request.
Do I need a fit note for seven days or less?
The official clinics page says you do not require a doctor’s sickness certificate for any illness lasting seven days or less.
How do I register as a new patient?
Use the Ilkley online registration route linked from the official registration page, or complete paper forms and return them to the surgery or send them to B83624.springslanemc@nhs.net.
Is I G Medical accepting new patients?
The NHS profile says this GP surgery is currently accepting new patients.
Can temporary patients be seen?
The official registration page says if you are away from home and need medical attention, you are entitled to see a doctor anywhere in the UK and will be asked to complete a temporary form.
Does the Ilkley surgery have wheelchair access?
The official homepage lists wheelchair access for Ilkley Surgery.
Does Ilkley Surgery have a hearing loop?
Yes. The official homepage lists a hearing loop available at Ilkley Surgery.
Are interpreters available?
The official homepage says interpreters are available on request.
Does IG Medical offer cancer care coordination?
The official specialist-clinics page lists a dedicated cancer care coordinator line: 01943 886338, and Manorlands Hospice contact 01535 642308.
Does IG Medical offer First Contact Physiotherapy?
Yes. The official services page says patients can see a specialist FCP physiotherapist for musculoskeletal problems such as spine, joint, soft-tissue and some nerve issues.
What does CQC say about Ilkley Moor Medical Practice?
A public CQC result for Ilkley Moor Medical Practice at Springs Lane is listed under WACA Ltd and rated Good. This should be read carefully because it relates to extended access provider context, not necessarily every ordinary IG Medical GP task.
Is this the official Ilkley Moor Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official IG Medical website, NHS profile and relevant CQC page for live verification.