Gillbrae Care Bridge
If you are trying to contact Gillbrae Medical Practice, the useful answer is not only the phone number. You need to know whether your route is urgent triage, routine appointment, phone consultation, video consultation, photo upload, test result, repeat prescription, fit note, Patient Access, pharmacy, NHS 24 or 999.
This guide brings the practical public details from Gillbrae’s official website into one clear patient route page, so users understand the next step before clicking away.
About Gillbrae Medical Practice
Gillbrae Medical Practice is based on Gillbrae Road between Dumfries town centre and Georgetown. The official site says the practice moved into its purpose-built Gillbrae premises in 2009, but its origins go back to earlier Dumfries practices. For users, the real value is understanding the care route: appointment, clinician, pharmacy, home visit, prescription, test result, fit note, records or NHS 24.
Main surgery
Gillbrae Medical Practice, Gillbrae Road, Dumfries, DG1 4EJ.
Main contact
Main telephone: 01387 246282. Calls to and from the practice may be recorded for quality and training.
Best route
Use the task-first route: urgent triage, routine appointment, repeat prescription, test result, fit note, photo upload, self-referral or NHS 24.
What Do You Need from Gillbrae Medical Practice Today?
Start here. Gillbrae’s official pages show that many requests can be handled by phone, video, photo upload, pharmacy, Patient Access, self-referral or another clinician — not always a face-to-face GP appointment.
Routine appointment
- Use reception/phone route for the correct appointment type.
- Face-to-face, phone and video appointments are listed.
- Arrive 5 minutes before a face-to-face appointment.
Urgent same-day issue
- Urgent on-the-day appointments can be phone or face-to-face.
- Duty doctor may call first.
- Only use urgent triage for urgent on-the-day issues.
Repeat prescription
- Call 01387 242747, a 24-hour answer machine.
- Use EMIS Patient Access if registered.
- Paper slip can be returned to pharmacy or practice.
Test results
- Blood tests usually need at least 3 working days.
- Practice does not routinely advise every patient of results.
- Call admin team after at least 3 days.
Fit note / sick line
- Under 7 days: self-certification form SC2.
- Use form only if clinician agreed fit note or after hospital attendance.
- Can be backdated, not future dated.
Closed or unsafe?
- When closed and medical advice cannot wait: NHS 24 on 111.
- Life-threatening emergency: 999.
- NHS 24 symptom checker can help choose the right route.
Gillbrae Phone, Address and Opening Hours
| Need | Official detail | Practical patient use |
|---|---|---|
| Address | Gillbrae Medical Practice, Gillbrae Road, Dumfries, DG1 4EJ | Use this exact address for maps, pharmacy access and practice visits. |
| Main phone | 01387 246282 | Use for appointments, urgent triage, results, registration and medical queries. |
| Prescription line | 01387 242747 | 24-hour repeat prescription answer machine. |
| Practice phone hours | Official practice information lists 8am-6pm. | Call early for same-day or time-sensitive problems. |
| Door opening | Monday, Tuesday, Thursday and Friday 8am-6pm; Wednesday same but closed 1pm-2:30pm. | Plan visits around Wednesday lunch closure. |
| Early appointments | Early appointments 7:20am-8am; daily for doctors and three times weekly for nurses. | Ask reception if an early slot is suitable and available. |
| Weekend | NHS 24 listing shows Saturday and Sunday closed. | Use NHS 24 on 111 when closed if medical advice cannot wait. |
Appointments: Face-to-Face, Phone, Video and Photo Routes
Gillbrae’s official appointments page makes the appointment route practical: the practice offers different consultation types and asks patients to use the most appropriate service for the problem.
Face-to-face appointment
Attend the practice and arrive 5 minutes before your appointment to maximise your time with the clinician.
Phone consultation
Many problems can be handled by phone. Make sure the practice has the correct number and keep your phone on loud when expecting a call.
Video consultation
If something is visual but does not require a surgery visit, a video consultation may be arranged.
Photo upload
The practice encourages photos for skin complaints when used alongside a telephone appointment to explain and discuss the problem.
Cancel if you cannot attend
More than 30 appointments per week are wasted through non-attendance. Tell the practice as soon as possible if you cannot keep your appointment.
Urgent Appointments and Duty-Doctor Triage
Gillbrae’s urgent route is for medically urgent on-the-day issues, not routine enquiries. The duty doctor may call first before arranging the most suitable next step.
Use for urgent on-day issues
The official page asks patients to request urgent appointments/triage only for urgent on-the-day issues.
Duty doctor may phone
The duty doctor might call to discuss the problem, offer advice or decide the most suitable appointment.
Routine waits may apply
Not all GPs work full-time or every day. Routine enquiries may need to wait for the appropriate GP or clinician.
Doctor Appointment Routes and Special Procedures
The official doctor appointment page explains that many problems can be dealt with by phone, photo or video, while some procedures require a first telephone discussion or assessment before the procedure appointment.
| Need | Official detail | Patient action |
|---|---|---|
| Contraceptive implant | Make a 5-minute telephone appointment with Dr Buchan first. | Discuss options before a further insertion appointment. |
| Coil / IUS fitting | Make a 5-minute telephone appointment with Dr Raj first. | Dr Raj discusses options and arranges a fitting appointment if suitable. |
| Minor surgery | Carried out by Drs Beaumont, Ewas and Carruthers, but the lesion must be assessed by a doctor first. | Do not book minor surgery directly until suitability is assessed. |
| Asthma or chronic disease flare | The page says senior nurses may be the more appropriate clinician for some issues, such as asthma trouble. | Accept the most appropriate clinician, not only a doctor slot. |
Home Visits: 10:30am Rule
Only if truly housebound
The official page says home visits are only for patients who are truly housebound and cannot get out of the house at all.
Request early
If a visit is absolutely necessary, request it as early in the morning as possible and by 10:30am at the latest.
Keep phone available
Give a contact number in case the practice needs to contact you or your carer. Some visits may be done by an advanced nurse practitioner service linked to the practice.
Repeat Prescriptions: 24-Hour Line, Patient Access and Paper Slip
Gillbrae’s repeat prescription instructions are direct: use the repeat prescription answer machine, Patient Access if registered, or the paper repeat-slip route. Do not email repeat medication requests.
| Prescription route | Official detail | Prepare this |
|---|---|---|
| Repeat line | 01387 242747, 24-hour answer machine. | Speak clearly, leave contact details, each medication required and designated pharmacy. |
| Patient Access | If registered for online access, order after logging into EMIS Patient Access. | Contact the surgery for online access instructions if not registered. |
| Paper prescription | Complete the right-hand side of the paper prescription and return it to your pharmacy or the practice. | Mark only the medicines you need. |
| Processing time | Allow 2 working days for the practice to process requests. | Order before you run low, especially before weekends/closures. |
| Pharmacy preparation | Allow your pharmacy 2 working days to prepare medication. | Total practical wait can be around 4 working days. |
| Non-repeat medicines | Do not request antibiotics or medicines not on repeat as routine repeats. | These need individual assessment by a doctor. |
| Email rule | The official page says do not email repeat medication requests. | Use prescription line, Patient Access or paper route instead. |
Test Results: 3 Working Days and Clinician Review
Gillbrae does not routinely tell every patient all results. The official advice is to call after enough time has passed and to discuss results with the clinician who arranged the test when possible.
Blood tests
Blood tests usually take a minimum of 3 working days to be reported, processed and reviewed.
Infection tests
Tests looking for infection need to be grown in the laboratory and take at least 3 days before reporting.
Call admin team
Patients are encouraged to call the admin team after at least 3 days to find out the result.
Hospital tests
Hospital-arranged investigations usually report back to the consultant or team that arranged them before being forwarded to the practice.
Fit Notes / Sick Line
| Situation | Official detail | Action |
|---|---|---|
| Absence under 7 days | Self-certification without contacting surgery; use form SC2. | Use employer/self-cert route first. |
| Already agreed by clinician | The online fit-note form should be used if you have already spoken to a clinician and a fit note has been agreed. | Include clinician and date details. |
| Hospital attendance | Form may be used if you attended hospital and need a fit note linked to that attendance. | Include hospital appointment details. |
| Approval | Requests are reviewed and duration is at clinician discretion. | Practice may contact you if more information or appointment is needed. |
| Delivery | If approved, the fit note can be emailed to the email on your medical record or picked up from the desk. | Remember the official page warns email communication carries privacy risks. |
| Dates | Fit notes can be backdated, but cannot start from a future date. | Use the correct start date. |
Photo Upload and Video Consultation
Gillbrae’s official site includes photo upload and video consultation routes, but these should be used in the right context — not as a general messaging inbox.
Photo upload
Useful for skin complaints when used with a telephone appointment to explain and discuss the problem.
Video consultation
Only use the video system if you have an appointment for a video consultation.
Privacy caution
The contact and fit-note pages warn that email-style communication can carry privacy risks. Use the official route for the task.
Doctors and Care Team
The official doctors page lists a large Dumfries GP team. Staff availability can change, so use this as a helpful route guide and check the official page for the current roster before asking for a specific clinician.
| Team / role | Officially listed detail | Useful patient note |
|---|---|---|
| Doctors listed | Dr Guy Beaumont, Dr Rob Walter, Dr Alan Gabriel, Dr Jeyarani Arunagiriraj, Dr Abdullah Ewas, Dr Catriona Buchan, Dr Callum Carruthers, Dr Javaid Iqbal, Dr Frances Buckle, Dr Nitin Desai, Dr Alicja Everson and Dr Richard Voysey. | Use the same clinician during an episode of illness where possible. |
| Doctors in training | Dr Rachel Lawrie and Dr Kawther Al-Muttalebi are listed as qualified doctors training in General Practice. | You may be offered a trainee doctor appointment where appropriate. |
| Mental health nurses | Mrs Angela Palau and Ms Alison Rendall are listed, plus Ms Julie Baldatto, Occupational Therapist. | Available Monday-Friday and accessible directly via reception or clinician referral. |
| Administration team | Reception/admin team can book/reschedule appointments, signpost, give test results, organise repeats, advise on fit notes, provide registration information and direct to self-referral. | They are not “just reception”; they route patients to the right service. |
| Health visitors | Attached team based at The Willows Children, Young People and Family Centre, Glencaple Road, Dumfries, DG1 4TG; phone 01387 220009. | Useful for new mums, babies and young children. |
Mental Health, Self-Referral and Alternative Routes
Gillbrae’s website includes self-referral and alternative service routes so patients do not always need a GP appointment first.
| Need | Officially listed route | Phone / action |
|---|---|---|
| Mental health nurse | In-house mental health nurses available Monday-Friday. | Access directly via reception or clinician referral. |
| Physiotherapy / muscle and joint problems | Self-referral through Single Access Point. | 030 33 33 3001. |
| Podiatry | Self-referral through Single Access Point; NHS podiatry does not provide simple nail cutting. | 030 33 33 3001. |
| Home teams / social support | Single Access Point can support home-team and day-to-day independence needs. | 030 33 33 3001. |
| Stop smoking / vaping | Quit Your Way support is listed. | 0845 602 6861. |
| Crisis feelings | Samaritans route is listed. | 116 123. |
| Sexual health | Independent and confidential sexual health advice is listed. | Use official sexual health route linked by Gillbrae. |
Register with Gillbrae Medical Practice
Gillbrae welcomes new patients but the official new-patient page also gives important limits: waiting list, suspended registrations for some patients already registered in the town, practice-area requirement and the need to intend staying more than 3 months.
Practice area
You must live within the practice area and intend staying for more than 3 months.
Waiting list note
The official page says there is a waiting list for new registrations and registrations are suspended if already registered with another practice within the town.
Pre-registration discussion
You need to speak with a nurse or GP before registration so health needs and repeat medication can be discussed.
ID and residency evidence
The page asks for identification and proof of entitlement to NHS treatment, including photo ID if possible and evidence of residency.
Preferred doctor
Once registered, you can consult any doctor or nurse. Tell the practice if you have a preferred doctor so it can be added to your record.
Temporary residents
UK visitors to the area for up to 3 months can register as temporary residents. Practice expects registered GP and home address details.
Medical Records, Confidentiality and Privacy
| Records / privacy need | Official detail | Patient action |
|---|---|---|
| Access records | You are entitled to access and copies of records, subject to legal limits. | Contact the Practice Manager and provide a signed request. |
| Collecting records | Copies should be collected in person where possible; posted copies may be sent recorded delivery. | Bring identification if requested. |
| Third-party requests | The practice says it will not release information to a third party such as a solicitor without written consent. | Give written consent if a third party is acting for you. |
| Data controller | Practice Manager Zoey Hunter is listed as practice data controller; NHS Dumfries & Galloway data controller is Dr Ken Donaldson. | Use the official privacy route for data questions. |
| GDPR questions | Privacy page lists contact form, writing to the practice, or asking for Practice Manager Mrs Zoey Hunter or deputy Mr Chris Hope. | Use privacy route, not appointment route. |
Practice Closures and Holidays
Gillbrae’s official closures page says to contact NHS 24 on 111 for medical advice that cannot wait until the practice reopens.
Public closures listed
- Monday 12 October 2026 — October Bank Holiday.
- Friday 25 December 2026 — Christmas Day.
- Monday 28 December 2026 — Boxing Day holiday.
- Friday 1 January 2027 — New Year’s Day.
- Monday 4 January 2027 — Second January Holiday.
When closed
Use NHS 24 on 111 for medical advice that cannot wait until the practice reopens. Use 999 for life-threatening emergencies.
Gillbrae Pharmacy and Pharmacy First
The NHS 24 listing for Gillbrae Pharmacy places it at Gillbrae Medical Centre, Gillbrae Road, Dumfries, DG1 4EJ. Pharmacy First Scotland can help with many minor illnesses without a GP appointment.
Pharmacy phone
NHS 24 lists Gillbrae Pharmacy phone as 01387 248363.
Pharmacy hours
NHS 24 lists Monday-Friday 8:30am-6pm and Saturday 9am-1pm, Sunday closed.
Services listed
Emergency contraception, nicotine replacement therapy, Pharmacy First, supervised methadone supply, impetigo treatment and UTI treatment.
Items Not Clearly Published on the Official Gillbrae Website
To avoid invented medical content, unsupported items are kept short and clear.
| User search | Official website status | Best action |
|---|---|---|
| MyChart / Share Everywhere / Pay as Guest | Information not publicly provided by the official Gillbrae website. | Use Patient Access, official practice phone routes and NHS Scotland services where listed. |
| CQC rating | Gillbrae is in Scotland, so CQC is not the normal GP regulator route. | Use Gillbrae official website, NHS 24, NHS inform and NHS Dumfries & Galloway routes. |
| Private insurance list | Information not publicly provided by the official website. | Use private-appointment/non-NHS work guidance if relevant. |
| Hospital departments | Gillbrae is a GP practice, not a hospital department directory. | Use GP referral, self-referral, NHS 24, pharmacy or emergency route depending on need. |
Gillbrae Route Planner
Choose your task and get a practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Urgent triage call
I am registered with Gillbrae Medical Practice. My main problem is ______. It started ______. It is getting worse/better. I take ______. I am worried because ______. Best phone number is ______.Repeat prescription line
My name is ______. Date of birth ______. Phone number ______. I need: medicine name ______, strength ______, dose ______. Designated pharmacy: ______.Test result query
I had a ______ test on ______. It was arranged by ______. I am calling after at least 3 working days to ask whether the result has been reviewed and whether there is a clinician comment.Home visit request
I am requesting a home visit because the patient is truly housebound and cannot get out of the house. Symptoms are ______. Address ______. Contact number ______. Carer present: yes/no.Safety, Privacy and Medical Disclaimer
Map: Gillbrae Medical Practice Dumfries
Use this map for Gillbrae Road, Dumfries, DG1 4EJ. Check live practice notices before travelling, especially on Wednesdays around 1pm-2:30pm or listed closure dates.
Official Resources
Use these after reading the relevant section above. The article explains the useful detail first; the official link is for live action.
Gillbrae Medical Practice FAQs
Where is Gillbrae Medical Practice?
Gillbrae Medical Practice is at Gillbrae Road, Dumfries, DG1 4EJ.
What is the Gillbrae Medical Practice phone number?
The official main phone number is 01387 246282.
What is the Gillbrae repeat prescription line?
The official repeat prescription line is 01387 242747. It is a 24-hour answer machine.
What are Gillbrae Medical Practice opening hours?
The NHS 24 listing shows Monday to Friday 8am to 6pm, with Wednesday closed for lunch from 1pm to 2:30pm. The official appointment page also says the surgery door is open Monday, Tuesday, Thursday and Friday 8am to 6pm, and Wednesday as above but closed 1pm to 2:30pm.
Does Gillbrae offer early appointments?
Yes. The official appointment page lists early appointments from 7:20am to 8am, daily for doctors and three times weekly for nurses.
How do I book an appointment at Gillbrae?
Use the practice phone/reception route. The practice offers face-to-face, phone, video and photo-supported routes depending on the problem.
What types of appointments does Gillbrae offer?
The official appointments page lists face-to-face appointments, phone consultations, video consultations and photo upload for suitable visual problems such as skin complaints.
How early should I arrive for a face-to-face appointment?
The official appointments page asks patients to arrive 5 minutes before the appointment time.
How does urgent triage work?
For medically urgent problems, Gillbrae has on-the-day appointments. The duty doctor may call back to discuss the problem before offering the most suitable appointment or advice.
Should I use urgent triage for routine enquiries?
No. The official page asks patients to request urgent appointments or triage only for urgent on-the-day issues.
How do phone consultations work?
The official page says many problems can be handled over the phone. Make sure Gillbrae has your correct number and keep your phone on loud when expecting a call.
Can Gillbrae arrange video consultations?
Yes. The official page says a video consultation may be useful if something is visual but does not require a surgery visit. Only use the video system if you have a video appointment.
Can I upload a photo?
Yes. The practice encourages photographs for skin complaints when used with a telephone appointment to explain and discuss the problem.
How do I request a home visit?
Gillbrae says home visits are only for patients who are truly housebound and cannot get out of the house at all. Request as early as possible and by 10:30am at the latest.
Can children get home visits?
The official home-visit page says all children should be brought to the surgery because they are easily transported.
How do I order repeat prescriptions?
You can call the 24-hour repeat prescription line, use EMIS Patient Access if registered, or complete the right-hand side of the paper prescription and return it to your pharmacy or the practice.
How long do repeat prescriptions take?
Gillbrae asks patients to allow 2 working days for the practice to process the request and another 2 working days for the pharmacy to prepare the medicine.
Can I email repeat medication requests?
No. The official prescription page says not to email repeat medication requests.
Can I request antibiotics as a repeat prescription?
The prescription page says not to request medications such as antibiotics that are not on repeat because these need individual assessment by a doctor.
How do I get test results?
Blood tests usually take at least 3 working days to be reported, processed and reviewed. The practice encourages patients to call the admin team after at least 3 days to find out results.
Will Gillbrae automatically tell me all test results?
No. The official test-results page says the practice does not routinely advise patients of their results, though urgent abnormal results may be followed up.
What if my test was arranged by the hospital?
Hospital investigations usually report back to the consultant or team that arranged them before being forwarded to the practice, and can take time to arrive.
How do I request a fit note?
For absence under 7 days, use self-certification form SC2. Gillbrae’s fit-note form should be used only if a clinician has already agreed a fit note or if you attended hospital and need a fit note related to that attendance.
Can a Gillbrae fit note be backdated?
Yes. The official fit-note page says fit notes can be backdated, but they cannot start from a date in the future.
How will I receive an approved fit note?
If approved, the fit note can be emailed to the email address associated with your medical record or picked up from the desk.
How do I register with Gillbrae Medical Practice?
You must be resident within the practice area and intend staying for more than 3 months. Contact reception or use the registration documentation online.
Is Gillbrae accepting new patients?
The official new-patient page says Gillbrae welcomes new patients but has a waiting list and has suspended registrations if already registered with another practice within the town.
Do I need ID to register?
The official page asks patients to bring identification and proof of entitlement to NHS treatment, including photo ID if possible and evidence of residency such as a utility bill or council tax statement.
Can I choose a preferred doctor?
Once registered, you can consult any doctor or nurse. If you have a preferred doctor, the practice asks you to let them know so it can be added to your record.
Who are the doctors listed by Gillbrae Medical Practice?
The official doctors page lists Dr Guy Beaumont, Dr Rob Walter, Dr Alan Gabriel, Dr Jeyarani Arunagiriraj, Dr Abdullah Ewas, Dr Catriona Buchan, Dr Callum Carruthers, Dr Javaid Iqbal, Dr Frances Buckle, Dr Nitin Desai, Dr Alicja Everson and Dr Richard Voysey, plus doctors in training.
Does Gillbrae have mental health nurses?
Yes. The official mental health nurses page lists Mrs Angela Palau and Ms Alison Rendall, plus Ms Julie Baldatto, Occupational Therapist. This service is available Monday to Friday through reception or clinician referral.
Can reception help with more than booking?
Yes. The official administration team page says reception/admin can book and reschedule appointments, signpost to the right clinician, give test results, organise repeat prescriptions, advise on fit notes, provide registration documents and direct to self-referral.
Can I access my medical records?
Yes. The official records page says patients are entitled to access records and copies, subject to legal limits. Contact the Practice Manager and provide a signed request.
What is Gillbrae Pharmacy’s phone number?
NHS 24 lists Gillbrae Pharmacy phone as 01387 248363.
Does Gillbrae Pharmacy offer Pharmacy First?
Yes. NHS 24 lists Pharmacy First as a service at Gillbrae Pharmacy, along with other pharmacy services.
What should I do when Gillbrae is closed?
If medical advice cannot wait until the practice reopens, use NHS 24 on 111. Use 999 for medical or mental health emergencies.
Is this the official Gillbrae Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use Gillbrae’s official website for live forms, current hours and service rules.