Great Western Care Line
If you searched for Great Western Medical Practice, the helpful answer is not just “call the surgery.” The important part is choosing the right phone option: emergency line, appointments, home visit, results line, prescriptions, sick line, registration or NHS 24 out-of-hours help.
This guide converts the public official details into one practical route map, so patients can understand what to do before opening the official action page.
About Great Western Medical Practice
Great Western Medical Practice is an NHS Scotland GP practice in the Seafield area in the West of Aberdeen. The official site says it delivers healthcare for around 10,000 patients from the ground floor of a modern health centre and offers telephone, face-to-face and video appointments between 8am and 6pm, Monday to Friday.
Official name
Great Western Medical Practice.
Location
Seafield Road, Aberdeen, AB15 7YT.
Practice model
The official page describes a mixed team of healthcare professionals supporting patient needs.
What Do You Need from Great Western Medical Practice Today?
Start here. This keeps emergency calls free for emergencies and sends routine requests to the correct option.
Appointment or enquiry
- Call 0345 337 0540.
- Use Option 2 for appointments and enquiries about new or ongoing non-life-threatening health problems.
- Use a short symptom summary so the team can direct the request.
Home visit need
- Use Option 3 if you are unable to attend and wish to be seen.
- Call before 11am.
- Calls after 11am go to the emergency doctor to assess.
Test results
- Use Option 4.
- Results line is available 11am–12:30pm and 1:30pm–3pm.
- The practice contacts patients if results need more tests or treatment.
Repeat prescription
- Use prescription phone 01224 846746, tear-off slip through pharmacy, or online services.
- Do not email prescription requests.
- Order at least one week in advance.
Sick line / fit note
- No doctor certificate is required for illness lasting 7 days or less.
- Use the official sick line form if you need a doctor’s certificate.
- The practice aims to have it ready by 6pm on the 4th working day after submission.
Closed or urgent?
- Urgent but not life-threatening when closed: call 111.
- Life-threatening emergency: call 999.
- Do not use routine email or forms for emergencies.
Contact, Address and Opening Hours
| Need | Official public detail | Practical patient note |
|---|---|---|
| Address | Great Western Medical Practice, Seafield Road, Aberdeen, AB15 7YT | Use this exact address for maps, registration and travel planning. |
| Main phone | 0345 337 0540 | Use phone options carefully so urgent and emergency lines stay clear. |
| gram.greatwesternadministrator@nhs.scot | The official page says the main service email is for medical use only; feedback or complaints there may not be actioned quickly. | |
| Prescription phone | 01224 846746 | Use for prescription route where appropriate; separate messages are needed when calling for more than one person. |
| Out of office | 111 | NHS 24 / 111 is the out-of-hours urgent-care route. |
| Opening hours | Monday-Friday 08:00-18:00; Saturday closed; Sunday closed. | Check live notices before travelling around public holidays. |
| Callback number warning | Practice callbacks may display 0300 373 0717; the official site says you cannot call this number back. | Do not save it as the surgery contact number; use 0345 337 0540. |
Telephone Options: Use the Correct Line
Great Western’s official page is very specific about phone options. This is the most important part for users because choosing the wrong option can delay another patient who has a real emergency.
| Option | Use it for | Do not use it for |
|---|---|---|
| Option 1 | Genuine medical emergencies such as breathing difficulty, heart attack-type symptoms, stroke, heavy bleeding, palliative care or severe allergic reaction. | Routine appointment requests or same-day non-life-threatening requests. |
| Option 2 | Appointments and enquiries for new or ongoing health problems that are not life-threatening. | Life-threatening emergency symptoms. |
| Option 3 | Home-visit style request if you are unable to attend and wish to be seen; call before 11am. | Routine appointment requests after the home-visit window. |
| Option 4 | Results line between 11am-12:30pm and 1:30pm-3pm. | Prescription ordering, emergencies or general appointment requests. |
NHS GP Appointments at Great Western Medical Practice
The official site says appointments may be telephone, face-to-face or video appointments between 8am and 6pm, Monday to Friday. The safest route is to call the correct option and explain the main need clearly.
Call the main practice number
Use 0345 337 0540 for appointment requests.
Choose Option 2 for normal appointment needs
Use Option 2 for appointment and enquiry requests about new or ongoing non-life-threatening health problems.
Keep Option 1 clear for emergencies
Do not use Option 1 because you want an urgent appointment today unless the problem is a genuine medical emergency.
Say the main problem first
Give symptoms, start date, whether it is worsening, medication and your callback availability.
Ask about video only when suitable
The official site says video appointments are not suitable for every appointment type; the practice will advise when GP Near Me can be used.
Cancel if you cannot attend
The official page asks patients to inform the practice if they cannot make an appointment so the space can be offered to other patients.
Home Visit Route: Call Before 11am
Which option?
Use telephone Option 3 if you are unable to attend the doctor and wish to be seen.
Time rule
The official page says to call before 11am. Calls after 11am go to the emergency doctor to assess.
What to say
Explain why the patient cannot attend, the symptoms, when they started, and the best callback number.
Test Results: Option 4 and Results-Line Times
The official results page says the practice will contact patients if results show that more tests or treatment are needed.
Phone option
Use Option 4 on 0345 337 0540 for test results.
Morning window
Results line is available between 11am and 12:30pm.
Afternoon window
Results line is available again between 1:30pm and 3pm.
Privacy
Use official practice routes for test results. Avoid sharing health details through third-party forms.
Repeat Prescriptions: Phone, Slip, Pharmacy or Online Services
The prescription page gives several routes and one clear warning: do not email prescription requests.
| Prescription task | Official detail | Patient action |
|---|---|---|
| Prescription phone | 01224 846746. | Use for repeat-prescription phone requests where appropriate. |
| Tear-off slip | Tick the required medicine on the tear-off part of the prescription and hand it to your pharmacy for delivery to the practice. | Useful if you manage medication on paper. |
| Online services | Repeat prescriptions can be requested by online services. | Use your online account if registered. |
| The official page says: please do not email prescriptions. | Do not send prescription requests to the admin email. | |
| Collection | Prescriptions cannot currently be collected directly from the surgery. | Nominate a local pharmacy or provide a stamped addressed envelope for return to you or another pharmacy. |
| Timing | Prescription should be ready in 4 working days at the pharmacy, depending on pharmacy workload. | Order at least one week in advance so you do not run out. |
| More than one person | If calling for more than one person, leave separate messages. | Do not mix multiple patients in one prescription message. |
Sick Line / Fit Note Rules
The official Great Western page includes a sick line request form. It also explains when a doctor’s sickness certificate is not needed.
| Situation | Official rule | What to prepare |
|---|---|---|
| Illness lasting 7 days or less | You do not require a doctor’s sickness certificate. | Your employer may ask for a self-certification form such as SC2. |
| Need a doctor’s certificate | Use the official Great Western sick line request form. | Name, date of birth, phone, email, new/extension status, reason and occupation. |
| Processing target | The practice aims to have the sick line ready for collection by 6pm on the 4th working day after submission. | Do not use emergency routes for routine paperwork. |
| Hospital discharge or assessment | The form asks whether you were recently discharged from hospital or had a clinical assessment affecting work. | Include hospital/team details if relevant. |
| Longer than 7 days | The form asks for start and end date required for the sick note. | Provide clear dates to reduce back-and-forth. |
Register With Great Western Medical Practice
The registration page says patients should call the practice first to make sure their postcode area is inside the boundary before completing forms.
Boundary first
Call the practice before completing registration forms to check your postcode is in the practice boundary.
Forms needed
Each patient needs a GPR form and questionnaire. Adult or under-6 child forms and online registration may also be needed.
Bring documents
Completed forms should be handed into reception with photo ID and proof of address.
Services, Self-Referral and Pharmacy First
Great Western’s official services page includes patient routes that may avoid a GP appointment when another service is better placed to help.
| Service area | Official detail | User route |
|---|---|---|
| First Contact Physiotherapy | The services page links to MSK Physio Grampian self-referral information. | Use physiotherapy self-help/self-referral where appropriate. |
| Transport to appointments | THInC provides free practical transport advice for NHS Grampian health and social care appointments, open 9am-4:30pm Monday-Friday. | Call 01224 665568 or email travel@thinc-hub.org. |
| Pharmacy First Scotland | Available from community pharmacies that dispense NHS prescriptions. | Use pharmacy first for minor illnesses where suitable. |
| Pharmacy conditions | The official page lists examples such as acne, allergies, cystitis in women, cough, diarrhoea, headache, hay fever, impetigo, sore throat, UTI, thrush, warts and more. | Ask a community pharmacist for advice, treatment or onward referral. |
| Diabetes | The page links to Diabetes in Grampian. | Use for local diabetes information and support. |
| Know who to turn to | The services page links to Know Who To Turn To. | Use it to choose GP, pharmacy, dentist, optometrist, mental health or urgent route. |
GP Near Me Video Appointments
The official services page says GP Near Me lets patients have a video consultation at home or wherever they are, but video is not suitable for every appointment type.
When it is used
The practice will advise when a video appointment can be used. The appointment is at a specific time, like a normal appointment.
What you need
A reliable internet connection, a computer/tablet/smartphone, and Chrome or Safari browser.
Privacy setup
Use a private, well-lit area. Make sure nobody can listen unless you want them there to help.
Equipment check
The official page says the equipment check can be carried out at any time and may ask for camera access.
Waiting room
After pressing Start Video Call, you enter a virtual waiting room until the clinician connects.
If it freezes
The official page says to use the green refresh button if you have difficulties during the video call.
Doctors, Nurses and Practice Team
The official team page lists healthcare professionals and management roles. Always check the live team page before naming a preferred clinician, because staff lists can change.
| Role | Names listed publicly | Patient note |
|---|---|---|
| Clinical Lead GP | Dr Zoe Taylor. | Use the practice route for clinical queries, not direct personal contact. |
| Nurse Manager | Arlene Graham. | Nurse-led reviews and appointments may be routed by reception. |
| GPs listed | Dr Bruce, Dr Cadger, Dr Grant, Dr Begum, Dr Dougherty, Dr Mulholland. | Availability may change; ask reception if continuity matters. |
| Management and administration | Shona Greig, City-Wide Manager; Matina Koukouza, Operations Manager. | Use feedback/complaints route for service concerns. |
Parking, Translation Service and Chaperones
Parking
The official page says a free car park is available for patients and the practice is close to pharmacies, shops and local bus routes.
Translation service
If English is not your first language or you have other requirements, ask reception. The service may not be available straight away and is usually provided digitally.
Chaperones
Patients may take someone into the appointment. If nobody is with you, ask reception whether a team member can act as chaperone.
Feedback and Complaints
The official feedback page allows patient feedback, complaints and friends-and-family-test style feedback. It also explains what to do if a complaint cannot be resolved.
First step
Talk to a receptionist, doctor, nurse or the Practice Manager as soon as you are aware of the problem.
Complaint form
The official page says you can ask for a complaint form and complaint leaflet or use the complaint form on the service webpage.
Ombudsman
For Scottish cases, the official page lists the Scottish Public Services Ombudsman with freephone 0800 377 7330.
Wrong-Result Warning: Aberdeen Great Western vs Other “Great Western” Searches
Search results can mix this Aberdeen practice with other “Great Western” health services. This article is for Great Western Medical Practice in Aberdeen, AB15 7YT.
| Name seen in search | Address clue | Use this check |
|---|---|---|
| Great Western Medical Practice | Seafield Road, Aberdeen, AB15 7YT | This is the target article. |
| Great Western Surgery | Swindon / Farriers Close-style results may appear. | Different result. Do not use Swindon details for Aberdeen patients. |
| Great Western Medical | Australia / St Marys NSW results may appear. | Different country and healthcare system. |
| Great Western Hospital | Hospital switchboard results may appear. | Not the Aberdeen GP practice. |
Common Problems and Faster Fixes
| Problem | Use this fix | Avoid this mistake |
|---|---|---|
| Need same-day help but not life-threatening | Use Option 2 for appointment/enquiry unless it is a true emergency. | Do not use Option 1 unless symptoms match genuine emergency examples. |
| Need home visit | Use Option 3 before 11am. | Do not wait until after 11am unless it must be assessed by the emergency doctor. |
| Need results | Use Option 4 during 11am-12:30pm or 1:30pm-3pm. | Do not call prescription line for results. |
| Need prescription | Use 01224 846746, pharmacy/tear-off slip or online services. | Do not email prescription requests. |
| Need sick line | Use sick line form when illness lasts more than 7 days and a doctor certificate is needed. | Do not request GP certificate for 7 days or less unless employer-specific issue exists. |
| Need interpreter or chaperone | Ask reception early. | Do not wait until the clinician joins if support needs preparation. |
Great Western Route Planner
Choose your task and get a practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Appointment call
Hello, I am registered with Great Western Medical Practice. My main problem is ______. It started ______. It is getting better/worse. It is urgent today / can wait because ______. My best callback number is ______.Home visit request
I am requesting help because I am unable to attend the practice. Symptoms are ______. They started ______. I am calling before 11am. Best callback number is ______.Prescription message
Name: ______. Date of birth: ______. Medicine name and dose: ______. Pharmacy nomination / stamped envelope route: ______. I have ______ days left.Results query
I had a ______ test on ______. I am calling the results line to check whether the result has been reviewed and whether any action is needed.Safety, Privacy and Medical Disclaimer
Map: Great Western Medical Practice Aberdeen
Use this map for Great Western Medical Practice, Seafield Road, Aberdeen, AB15 7YT. Check live appointment instructions before travelling.
Official Great Western Medical Practice Resources
Use these official links after reading the relevant section above. The article explains the practical rule first; the link is for action.
Great Western Medical Practice FAQs
Where is Great Western Medical Practice?
Great Western Medical Practice is at Seafield Road, Aberdeen, AB15 7YT.
What is the Great Western Medical Practice phone number?
The official main phone number is 0345 337 0540.
What is the prescriptions phone number?
The official prescriptions phone number is 01224 846746.
What is the Great Western Medical Practice email?
The official email is gram.greatwesternadministrator@nhs.scot. The official page says the main service email is for medical use only and feedback or complaints sent there may not be actioned quickly.
What are the opening hours?
The official page lists Monday to Friday 08:00-18:00, with weekends closed.
What should I do when the practice is closed?
Use NHS 24 by calling 111 for urgent medical help that is not life-threatening. Call 999 in a medical or mental-health emergency.
Which option should I use for appointments?
Use Option 2 for appointments and enquiries about new or ongoing health problems that are not life-threatening.
What is Option 1 for?
Option 1 is for genuine medical emergencies such as breathing difficulty, heart attack-type symptoms, stroke, heavy bleeding, palliative care or severe allergic reaction.
What happens if I use Option 1 incorrectly?
The official page says patients using Option 1 when it is not a genuine emergency will be asked to redial and choose Option 2.
How do I request a home visit?
Use Option 3 if you are unable to attend and wish to be seen. The official page says to call before 11am.
What happens if I call for a home visit after 11am?
The official page says calls after 11am go to the emergency doctor to assess.
How do I get test results?
Use Option 4 on the main practice phone number. The results line is available between 11am-12:30pm and 1:30pm-3pm.
Will the practice contact me if results need action?
Yes. The official test-results page says the practice will contact patients if results show that more tests or treatment are needed.
How do I order repeat prescriptions?
Use the prescription phone number, the tear-off part of your prescription through your pharmacy, or online services.
Can I email prescription requests?
No. The official prescriptions page says not to email prescription requests.
Can I collect prescriptions directly from the surgery?
The official prescriptions page says prescriptions cannot currently be collected directly from the surgery.
How long do prescriptions take?
The official prescription page says prescriptions should be ready in 4 working days at the pharmacy, depending on pharmacy workloads.
When should I order repeat medication?
The official page says to order repeat medication at least one week in advance so you do not run out.
Do I need a sick line for 7 days or less?
No doctor’s sickness certificate is required for illness lasting seven days or less. Your employer may ask for a self-certification form.
How long does a sick line request take?
The official page says the practice aims to have the sick line ready for collection by 6pm on the 4th working day after submission.
How do I register with Great Western Medical Practice?
Call the practice to check your postcode is in the boundary before completing forms. Each patient needs a GPR form and questionnaire, and forms should be handed to reception with photo ID and proof of address.
Does Great Western Medical Practice offer video appointments?
Yes, the official site says it offers video appointments where suitable. The practice will advise when GP Near Me can be used.
What do I need for GP Near Me?
You need reliable internet, a computer/tablet/smartphone, Chrome or Safari browser, and a private, well-lit place for the call.
Does the practice have parking?
Yes. The official page says a free car park is available for patients.
Does the practice offer translation support?
The official page says patients can ask reception about translation support. It may not be available straight away and is usually provided digitally.
Can I ask for a chaperone?
Yes. The official page says patients can bring someone to their appointment and can ask reception if a team member can act as chaperone.
Who are the listed GPs?
The official team page lists Dr Zoe Taylor as Clinical Lead GP and GPs including Dr Bruce, Dr Cadger, Dr Grant, Dr Begum, Dr Dougherty and Dr Mulholland.
Is this the official Great Western Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official OneMedical Group / Great Western Medical Practice pages for live forms, hours and service rules.