Friends Road Care Street Hub
If you searched for Friends Road Medical Practice, the useful answer is not just the phone number. You need to know when to phone, when NHS App or Patient Access works, when to use a non-urgent online form, how repeat prescriptions are handled, and what to do when the surgery is closed.
This guide brings the official public details into one practical page, so users do not have to open several official pages just to understand the basic route.
About Friends Road Medical Practice
Friends Road Medical Practice describes itself as family health care at the heart of Croydon. Its official site routes patients through appointments, prescriptions, services, online requests, practice information, registration and contact pages. The mission statement page uses the phrase “Friends Road… general practice at its best” and says the practice aims to support individuals and families with professional, compassionate primary care.
Official name
Friends Road Medical Practice.
Location
49-51 Friends Road, Croydon, Surrey, CR0 1ED.
Best route
Choose the task first: phone, NHS account, Patient Access, online form, NHS 111, Croydon GP hub or 999.
What Do You Need from Friends Road Medical Practice Today?
Start here so you do not use the wrong route. The official pages separate urgent appointments, routine appointments, non-urgent medical questions, prescriptions, online services and out-of-hours care.
Urgent appointment today
- Phone 020 8688 0532 during opening times.
- Keep your phone available for GP triage.
- Use 111/999 if closed or emergency.
Routine appointment
- Phone reception during opening times.
- Use NHS account/NHS App or Patient Access.
- Book ahead if you want a specific doctor.
Non-urgent doctor/nurse question
- Use the ask-a-doctor or ask-a-nurse form.
- Practice says it responds same working day during opening times.
- Phone if urgent.
Repeat prescription
- Use NHS account, Patient Access or repeat prescription request form.
- Phone requests are not accepted.
- Usually collect after 2 working days.
Register with surgery
- NHS says the surgery is accepting new patients.
- You must live within catchment area.
- Prepare NHS number and previous GP details.
Closed or urgent?
- Out of hours: NHS 111.
- Croydon GP hubs may be booked through NHS 111.
- Emergency: 999.
Address, Phone, Opening Times and Staff Training Closure
| Need | Official detail | Practical use |
|---|---|---|
| Address | 49-51 Friends Road, Croydon, Surrey, CR0 1ED | Use this exact address for maps and registration checks. |
| Reception | 020 8688 0532 | Use for urgent appointments, home visits, access needs or if you cannot use online options. |
| Out of hours | 111 | Use NHS 111 when closed and urgent but not a 999 emergency. |
| Weekday hours | Monday-Friday, 8am to 6:30pm | Main time to phone, use same-working-day forms and contact the surgery. |
| Weekend | Saturday closed, Sunday closed | Use NHS 111 / Croydon GP hubs route where appropriate. |
| Staff training | Closed from 1pm on the third Wednesday of the month. | Phone and listen to the message; if invited to attend, use intercom. |
| Bank holidays | Open Monday-Friday excluding public and bank holidays. | Check official notices before travelling around holidays. |
Appointments: Urgent, Routine, Online and Cancellation Routes
Friends Road’s official appointment page is clear: urgent same-day appointment requests are by phone, while routine appointment requests can use phone, NHS account/NHS App or Patient Access. Appointment times are specified, but the practice says it cannot guarantee patients will be seen precisely at that time.
Urgent appointment today
Phone 020 8688 0532 during opening times. Be ready to explain the main problem, when it started, red flags, medicines and best callback number.
Routine appointment in advance
Phone the surgery, use NHS account/NHS App, or use Patient Access to book an appointment, screening test or vaccination where enabled.
Specific doctor
The practice says you may need to book ahead to see a specific doctor. Same-day/near-day requests may be triaged first.
One appointment, one patient
An appointment is for one person only. If another family member needs help, even for the same condition, book a separate appointment.
Cancel or change
Cancel through NHS account, Patient Access or phone during opening times so the slot can be offered to another patient.
GP Triage, Routine Phone Calls and Longer Appointments
GP triage service
For patients requesting to be seen the same day or within the next couple of days, the practice may offer a GP telephone call to assess need and arrange an appointment if required.
Keep phone ready
The practice asks patients offered GP triage to keep their telephone to hand. Not all patients need to be seen in person and some may be offered a phone consultation.
Routine doctor calls
Doctors normally respond to routine calls at the end of morning surgery. Afternoon calls may not always be answered the same day, so morning is better where possible.
Longer consultation
If you have complex needs or think you need longer than a usual 10-minute consultation, tell reception and/or the GP when you speak to them.
Interpreter
Tell reception when booking. The practice uses Language Line and says non-emergency interpreters can usually be arranged. It also mentions BSL interpreters by video or in person.
Pharmacist option
Pharmacists can advise on coughs, colds, sore throats, tummy trouble, aches, pains and medicines you can buy without prescription.
Home Visits: Phone Before 11am
Home visits are not for convenience. The official appointment page says to phone before 11am on 020 8688 0532 if you require a home visit.
Who it is for
The practice says home visiting should be regarded as a service for the genuinely housebound or seriously ill.
Who may visit
Home visits can be carried out by the GP or the practice paramedic.
Why attendance matters
The practice says doctors can normally see approximately four patients in the time it takes to do one home visit, so attend the surgery wherever possible.
Repeat Prescriptions: 2 Working Days, No Phone Requests
Friends Road’s prescription page says the easiest repeat-prescription routes are NHS account, Patient Access, or a repeat prescriptions request form. It says phone requests cannot be accepted because errors can occur.
| Prescription need | Official route/detail | Patient tip |
|---|---|---|
| Order repeat prescription | NHS account, Patient Access or repeat prescription request form. | Use online access where possible to reduce mistakes. |
| Phone requests | Not accepted because errors can occur. | Do not call for routine repeat prescription ordering. |
| Collection timing | You can usually collect your prescription 2 working days after ordering. | Order before you run low; weekends and holidays can delay collection. |
| Nominated pharmacy | You need to choose a pharmacy. You can change nomination online, by form, or at a pharmacy that accepts repeats. | Check the pharmacy before assuming collection location. |
| Medicine question | Use the prescription question form or ask a pharmacist. | For side effects or missed doses, local pharmacists may help quickly. |
| Medication review | If you have repeats, the practice may ask you to come in for a regular review. | Do not ignore review requests or repeats may be delayed. |
| Old medicines | Take old medicines to the pharmacy you got them from or bring them to the surgery. | Do not put medicines in household bin or flush them. |
NHS App, Patient Access and Online Forms
The official online-services page separates two online routes: website forms that do not need an account, and NHS account/Patient Access for account-based tasks.
Website forms
Without an account, you can request an appointment, request a sick note, ask about test results, or contact the surgery about an admin request.
NHS account / NHS App
Use for repeat prescriptions, test results, health record access, checking/cancelling appointments and vaccination records where enabled.
Patient Access setup
Fill out the register-for-online-services form, upload or visit with photo ID, then the surgery gives a username and password.
GP Health Record and Confidentiality
The official record page says the GP health record can include medicines, allergies, vaccinations, diagnosed conditions, appointment notes, test results arranged by the surgery, and letters from hospitals or specialists sent to your GP.
How to access
The easiest ways listed are NHS account / NHS App or Patient Access. You must be registered with the surgery and aged 16 or over for online record access.
Other records
Hospital, dentist and optician records are not included unless sent to the surgery. Contact those services directly for their records.
Privacy
The practice says it keeps health information confidential and secure; patient identifiable information is not shared without explicit consent unless required by law or specific circumstances.
Register With Friends Road Medical Practice
NHS says the surgery is currently accepting new patients. The official registration form is for people who want to register and live within the practice catchment area.
| Registration item | Official detail | Prepare this |
|---|---|---|
| Eligibility | Want to register at the surgery and live within catchment area. | Check address before applying. |
| Basic details | First and last name, date of birth, sex, postcode, email and phone number. | Use details that match NHS/previous GP records. |
| On behalf of someone else | Form asks for details if completing on someone else’s behalf. | Prepare authority/relationship details where applicable. |
| NHS number | The form asks for your NHS number. | Find it through NHS App, NHS website or NHS letters if possible. |
| Previous GP | The form asks for previous GP surgery details. | Useful for transfer of records. |
| Health information | The form asks for basic health and medical information. | Prepare medicines, allergies and long-term conditions. |
Services Listed on the Official Website
The official services page includes practical patient-service routes beyond appointments and prescriptions.
| Service group | Officially listed services | How to use it |
|---|---|---|
| Work and results | Sick fit notes, test results. | Use online service pages and prepare dates/details. |
| Prevention and checks | Vaccinations, surgery clinics. | Check eligibility and appointment route. |
| Referrals and MSK | Referrals, getUBetter Croydon MSK App. | Use self-referral/track-referral routes where listed. |
| Digital access | Managing your health online, GP health record, someone else’s information. | Use NHS account, Patient Access or forms depending on task. |
| Admin updates | Changing contact details. | Use NHS account, Patient Access or personal-details form; ID may be needed. |
| Support | Wellbeing and local/national help. | Use official wellbeing signposting for social/mental-health support. |
Disability Access, Language Support and Parking Note
Wheelchair access
The official contact page says the surgery provides full access for patients using wheelchairs.
Disabled toilet
The official contact page says a disabled toilet is available.
Forecourt parking
The practice asks patients not to park on the forecourt because these spaces are allocated for health professionals.
Language Line
The appointments page says the practice uses Language Line and can arrange interpreters for non-emergency appointments.
British Sign Language
The appointments page says BSL interpreters can be provided by video or in person.
Website translation
The contact page says website information can be translated through the user’s internet browser settings.
When Friends Road Medical Practice Is Closed
Friends Road is open Monday to Friday, excluding public and bank holidays. The official pages point users to NHS 111, Croydon GP hubs and Croydon University Hospital urgent care / A&E depending on the situation.
| Situation | Official route | Patient note |
|---|---|---|
| Urgent but not life-threatening | NHS 111 online or call 111. | NHS 111 online is for people aged 5 and over; call 111 for under-5s. |
| Need GP help but cannot wait | Croydon GP hubs may be accessed after NHS 111 assessment. | Hubs are described as open 8am-8pm, 7 days a week, 365 days a year. |
| Injury or sudden deterioration | Croydon University Hospital urgent care / A&E, London Road, Croydon. | Official page lists this as open 24 hours a day. |
| Emergency | 999. | Use for life-threatening medical or mental-health emergencies. |
CQC and NHS Profile Context
NHS profile
NHS lists Friends Road Medical Practice at 49-51 Friends Road, Croydon, Surrey, CR0 1ED and says it is currently accepting new patients.
CQC name
CQC lists Dr C Wilcock & Partners, also known as Friends Road Medical Practice, at 49 Friends Road, Croydon, CR0 1ED.
Overall rating
CQC lists the practice as Overall: Good. Ratings shown include Safe, Effective, Caring and Responsive as Good, with Well-led listed as Outstanding.
Primary Care Network and Wider Team Support
Friends Road says it is part of a Primary Care Network called GPNET5. The PCN consists of 5 local Croydon practices and shares roles including clinical pharmacists, first contact practitioners, a social prescriber, a paramedic and care coordinators.
Clinical pharmacist
Can support medicine-related work and strengthen the primary care team.
First contact practitioner
Physiotherapy/first-contact roles may support musculoskeletal concerns where appropriate.
Social prescriber and coordinators
Can support wider wellbeing and coordinated care needs through the PCN model.
Common Friends Road Patient Mistakes to Avoid
| Mistake | Better route | Why |
|---|---|---|
| Calling for a repeat prescription request | Use NHS account, Patient Access or repeat prescription form. | The official prescription page says phone requests cannot be accepted because errors can occur. |
| Requesting home visit too late | Phone before 11am. | The official appointments page asks for home-visit requests before 11am. |
| Not keeping phone ready after triage request | Keep your phone nearby. | GP triage may start with a phone call before a face-to-face appointment is arranged. |
| Booking one appointment for multiple people | Book separate appointments. | The official page says one appointment is for one person only. |
| Parking on the forecourt | Do not park there unless directed. | The practice says forecourt spaces are allocated for health professionals. |
| Using online/admin routes for emergencies | Use 999 or NHS 111 depending on severity. | Online forms and admin contact are not emergency services. |
Friends Road Route Planner
Choose your task and get a practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Urgent appointment call
I am registered at Friends Road Medical Practice. I need same-day advice because ______. It started ______. It is getting better/worse. I take ______. My best callback number is ______.Routine appointment request
I would like a routine appointment about ______. I prefer phone / face-to-face / video if possible. I can attend ______. I need interpreter/access support: yes/no.Prescription request
Medication name: ______. Strength/dose: ______. Quantity needed: ______. I have nominated pharmacy: ______. I have ______ days left.Home visit call
I am requesting a home visit because the patient is genuinely housebound or seriously ill due to ______. Symptoms started ______. Best callback number is ______.Safety, Privacy and Medical Disclaimer
Map: Friends Road Medical Practice Croydon
Use this map for 49-51 Friends Road, Croydon, Surrey, CR0 1ED. Check live official instructions before travelling.
Official Resources
Use these after reading the relevant section above. The article explains the route first; the links are for action and verification.
Related MedicalGroupUK Guides
These related Croydon-area guides help users compare GP access routes. Always verify live medical facts on each official surgery website.
Friends Road Medical Practice FAQs
What is Friends Road Medical Practice?
Friends Road Medical Practice is an NHS GP surgery in Croydon.
Where is Friends Road Medical Practice?
The official address is 49-51 Friends Road, Croydon, Surrey, CR0 1ED.
What is the Friends Road Medical Practice phone number?
The official reception number is 020 8688 0532.
What is the out-of-hours number?
The official out-of-hours number listed by the practice is 111.
What are the opening hours?
The official opening times are Monday to Friday 8am to 6:30pm, with Saturday and Sunday closed.
Is the surgery closed for staff training?
Yes. The practice says it is closed from 1pm on the third Wednesday of the month for staff training.
How do I request an urgent appointment?
Phone 020 8688 0532 during opening times for an urgent appointment for today.
How do I request a routine appointment?
Use phone, NHS account/NHS App, or Patient Access during opening times where enabled.
Can I ask a doctor or nurse a non-urgent question online?
Yes. The official appointment page says patients can fill out an ask-a-doctor or ask-a-nurse form and the practice will respond the same working day during opening times.
What is the GP triaging service?
For patients requesting to be seen the same day or within the next couple of days, the practice may offer a GP telephone call to assess the need and arrange an appointment if required.
Can I request a specific doctor?
The practice says you may need to book ahead to see a specific doctor.
Can one appointment be used for two family members?
No. The official page says an appointment is for one person only and another family member needs a separate appointment.
How do I cancel an appointment?
You can cancel through NHS account, Patient Access or by phoning 020 8688 0532 during opening times.
How do I request a home visit?
Phone the surgery before 11am on 020 8688 0532. Home visits are for the genuinely housebound or seriously ill.
How do I order repeat prescriptions?
Use NHS account, Patient Access or the repeat prescription request form.
Can I order repeat prescriptions by phone?
No. The official prescription page says phone requests cannot be accepted because errors can occur.
How long do prescriptions take?
The official prescription page says you can usually collect your prescription 2 working days after ordering.
How do I change my nominated pharmacy?
You can change your nominated pharmacy on the app or website used to order repeats, by filling out a nominate-a-pharmacy form, or at a pharmacy that accepts repeat prescriptions.
What should I do with old medicines?
Take old medicines to the pharmacy you got them from or bring them to the surgery. Do not put them in household bin or flush them.
What can I do online without an account?
The official online-services page says you can use website forms to request an appointment, request a sick note, ask about test results, or contact the surgery about an admin request.
What can I do with NHS account or Patient Access?
You can order repeat prescriptions, view test results, access your health record, check or cancel appointments, and see vaccination records where enabled.
How do I set up Patient Access?
Fill out the online-services registration form, upload or visit the surgery with photo ID, then the surgery gives a username and password.
Can I access my GP health record?
Yes. The official record page says the easiest ways are NHS account/NHS App or Patient Access, and you must be registered with the surgery and aged 16 or over.
Is Friends Road Medical Practice accepting new patients?
The NHS profile says this GP surgery is currently accepting new patients.
How do I register with Friends Road Medical Practice?
Use the official new-patient registration form if you want to register and live within the catchment area. Prepare NHS number, previous GP and basic medical information.
Does the surgery have wheelchair access?
Yes. The official contact page says the surgery provides full access for patients using wheelchairs and has a disabled toilet.
Can patients park on the forecourt?
The official contact page asks patients not to park on the forecourt because these are allocated spaces for health professionals.
Does the practice provide interpreters?
Yes. The appointment page says interpreters can usually be arranged for non-emergency appointments, the practice uses Language Line, and BSL interpreters can be provided by video or in person.
What is Friends Road Medical Practice CQC rating?
CQC lists Dr C Wilcock & Partners, also known as Friends Road Medical Practice, as Overall: Good.
Is this the official Friends Road Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official practice website, NHS profile and CQC profile for live verification.