Fairfield Care Bridge
If you searched for Fairfield Medical Practice, the useful answer is not just the phone number. Patients need to know when the phone lines are open, when the doors open, how triage works, when to call at 8am, how to order prescriptions, and when NHS 24 or 999 is safer.
This guide turns the official Fairfield details into a patient route map first, then gives official links only when you are ready to act.
About Fairfield Medical Practice Inverness
Fairfield Medical Practice is an NHS Scotland GP surgery in Inverness. The official website is old-style, so patients can easily miss practical details such as the lunch closure, triage line wording, prescription delay, and the vaccination change from NHS Highland.
Practice name
Fairfield Medical Practice.
Location
22A Abban Street, Inverness, Scotland, IV3 8HH.
Best route
Use this page as a task route: appointment, triage, prescription, home visit, address update, complaint, NHS 24 or 999.
What Do You Need from Fairfield Medical Practice Today?
Start here. The official pages have useful details, but they are split across appointment, prescription, staff, home-visit and information pages.
GP appointment
- Phone when lines open at 8am if possible.
- Give reception enough detail for safe routing.
- Urgent issues may be assessed through the triage GP.
Nurse / HCA appointment
- Nurse and healthcare assistant appointments can usually be made in advance.
- Book at reception or by phone.
- Say what the appointment is for.
Repeat prescription
- Use online link, re-order form, pharmacy forwarding, request form, fax or email.
- Telephone prescription requests are not accepted.
- Pharmacy collection requests take 72 hours.
Home visit
- Telephone reception before 10am if possible.
- Home visits are for housebound patients because of illness or disability.
- A doctor or nurse may phone back first.
NHS Near Me
- Video appointments require pre-booking with a clinician.
- Use the appointment access link only when told.
- Do not use it as an emergency route.
Closed or urgent?
- Out of hours: phone NHS 24 on 111.
- Emergency: phone 999.
- NHS 24 may advise pharmacy, urgent care or home visit.
Fairfield Medical Practice Phone, Address and Hours
| Need | Official detail | Practical user note |
|---|---|---|
| Address | Fairfield Medical Practice, 22A Abban Street, Inverness, IV3 8HH. | Use this exact address for maps and forms. |
| Phone | 01463 713939. | Use this for appointments, reception help, triage line and general practice contact. |
| Telephone hours | Monday–Friday 8:00am–6:00pm, closed 1:00pm–2:00pm. | Appointment booking is busiest when lines open at 8am. |
| Doors open | Monday–Friday 8:20am–5:30pm, closed 1:00pm–2:00pm. | Do not assume the doors follow the exact same timing as phone lines. |
| Consultation times | Doctor, nurse and healthcare assistant appointments are available between 8:30am and 5:00pm on weekdays. | Availability depends on demand and clinician type. |
| Out of hours | NHS 24 on 111 outside practice opening hours. | Use 999 for emergencies. |
How Appointments Work at Fairfield Medical Practice
The official appointment page says appointments with doctors, nurses and healthcare assistants are available between 8:30am and 5:00pm on weekdays. The homepage also says appointments fill quickly and recommends phoning when lines open at 8am.
Phone early for same-day chance
For same-day possibility, phone from 8am. The official site says appointments can be arranged the same day subject to availability.
Explain the reason clearly
Reception may ask why you need an appointment so the practice can deal with your call appropriately.
Use triage if urgency is the issue
If appointments are short or your problem feels urgent, you may be directed to the triage GP to assess the problem.
Choose phone or face-to-face for non-urgent issues
For non-urgent problems, the practice offers a choice of face-to-face or telephone GP appointments, but these may be 2–3 weeks ahead.
Ask for longer time if needed
Appointments are 15 minutes. If the problem needs extra time or you have more than one issue, ask reception about a double appointment.
Telephone Triage Line: What It Is and What It Is Not For
The official page says one of the doctors is available each morning and afternoon to discuss urgent medical issues. It also explains what the triage line should not be used for.
| Triage use | Official detail | Best patient action |
|---|---|---|
| Urgent medical issue | A doctor is available each morning and afternoon to discuss urgent medical issues. | Call early in the morning or afternoon so the GP can call back before closing. |
| New advice need | The triage GP may help if you need advice about something not previously discussed with another GP. | Summarise the issue and say if it is new. |
| Sick-line / Med3 | The triage line is not for Med3 sick-line requests. | Ask reception for the correct sick-line route. |
| GP-specific query | The triage line is not for GP-specific queries. | Ask reception for a telephone appointment with the usual GP. |
| Complex ongoing issue | Complex issues already being discussed with another GP are not for triage. | Book a telephone appointment with your usual GP. |
NHS Near Me Video Appointments
Video consultation
The appointment page says NHS Near Me is a video consulting service for outpatient consultations in your own home.
Pre-booked only
You must have a pre-booked appointment with a clinician to use NHS Near Me.
Not urgent-care shortcut
Do not use NHS Near Me as a same-day urgent or emergency shortcut unless the practice has arranged it.
Repeat Prescriptions: Exact Routes and Timing
The official prescription page is clear: telephone prescription requests are not accepted, and urgent prescriptions cannot be processed by reception. Order early and use one of the accepted routes.
| Prescription route | Official detail | Prepare this | Avoid this mistake |
|---|---|---|---|
| Online | The practice says online ordering is the quickest and easiest way to re-order medication. | Username/access details and medicine list. | Waiting until the last tablet. |
| Re-order form | Use the attached order form, tick required medicines, then return to surgery or pharmacy. | Tick only required medicines. | Writing unclear medicine names. |
| Pharmacy forwarding | Most pharmacies offer a prescription collection service and can contact the surgery. | Contact your pharmacy one week before needing medication. | Assuming the pharmacy can solve an urgent same-day request. |
| No re-order form | Come to the surgery, complete a request form at the desk and place it in the processing box. | Name, date of birth, medicine name and strength. | Leaving out strength/dose. |
| The official prescription page lists nhsh.gp55836-admin@nhs.scot. | Patient details and exact medicines. | Emailing vague “all medicines” requests. | |
| Telephone | Prescription requests are not accepted over the telephone. | Use online, form, pharmacy, fax or email route. | Calling reception to order repeats. |
| Processing time | Requests for collection at pharmacy take 72 hours to be prepared. | Order before weekends, public holidays and travel. | Asking reception to process urgent prescriptions. |
Samples, Preferred Pharmacy and Medication Safety
Samples
The homepage says repeat prescriptions and samples can be dropped off in the relevant box at reception.
Preferred pharmacy
The practice says prescriptions will be sent to your preferred pharmacy.
Collection security
The prescription page says the person collecting may be asked for the patient’s name, address, date of birth and medication on the prescription.
Home Visits: Before 10am and Housebound Rule
Call before 10am
The home-visit page asks patients to telephone reception before 10am where possible.
Only if housebound
House visits are available for patients who are housebound because of illness or disability.
Doctor or nurse may call
A doctor or nurse may phone back first, give telephone advice, send a nurse, or arrange hospital attendance if appropriate.
Doctors, Nurses, Pharmacist and Practice Team
The official staff page lists current names and roles. Staff details can change, so use the official page for live checking.
Doctors listed
Dr Michael Flugel, Dr Iain MacGilleEathain, Dr Judith McManus, Dr Ciara Hannam, Dr Karen Arnold, Dr Hannah Brown and Dr Jenny Wilson are listed on the official staff page.
Nurse practitioner and nurses
John Rennie is listed as Nurse Practitioner. Dawn Hayes and Katrina MacAskill are listed as nurses.
Healthcare assistants
Helen F and Leah S are listed as healthcare assistants.
Practice management
David Downie is listed as Practice Manager and Jenna Burgess as Assistant Practice Manager.
Pharmacist
Amy Cameron is listed as Pharmacist.
Vaccinations and Immunisations: NHS Highland Change
Fairfield’s homepage includes an important vaccination notice. Since 1 March 2023, the GP practice is no longer responsible for delivering vaccinations and immunisations, including childhood immunisations.
| Vaccination topic | Official Fairfield detail | Patient action |
|---|---|---|
| Childhood/adult immunisations | NHS Highland run community clinics after 1 March 2023. | Wait for invitation letter where applicable. |
| NHS Highland SDC helpline | 08000 320 339, Monday–Friday 9:30am–5:00pm. | Use for child/adult immunisation questions after allowing for appointment letters. |
| Travel vaccines | Community pharmacies deliver vaccines and immunisations required for foreign travel. | Check NHS Highland travel pharmacy details. |
| COVID status certificate | The practice says not to contact GP practice for COVID vaccination passport/status certificate. | Use Scottish Government/NHS Inform status route. |
Services and Health Topics on the Official Website
Fairfield’s site has sections for clinics/services, health and lifestyle, and long-term conditions. This guide does not pretend every topic is a dedicated clinic; it shows what the official site publicly signposts.
| Official site area | Topics shown | How to use it |
|---|---|---|
| Clinics & Services | The clinics and other services offered by the surgery. | Check official page or phone reception for current clinic availability. |
| Health & Lifestyle | Children, women, men, sexual health, living healthy and vaccinations. | Use these for guidance links and route selection. |
| Long-term conditions | Asthma, cancer, CHD, COPD, diabetes, mental health, osteoarthritis, pain and stroke. | Use for health information and review preparation, not emergency advice. |
| Local linked teams | Health visiting, community midwives, district nursing staff and community psychiatric nurses are mentioned as close links. | Ask the practice which route fits your need. |
Registration and Practice Boundary
The homepage says every medical practice has a boundary and can only register patients living within its specified boundary. Use the official boundary link before applying.
Boundary matters
Check the Fairfield practice boundary before registering.
Registration route
The official homepage links to “Register With Us Now”. Follow the live practice route for forms.
Medication planning
People with regular medication should avoid running out during GP transfer or public holidays.
Change of Address and Contact Details
Tell practice quickly
The official page asks patients to tell the practice as soon as possible if their address changes.
One form per family member
One form should be completed for each family member updating details.
Tell hospital too
The page reminds patients to inform any hospital or department about address changes as soon as possible.
Comments, Complaints and Suggestions
Fairfield’s official complaints page gives several routes and tells patients what details to include. Do not use complaints channels for urgent clinical problems.
| Route | Official detail | Use it for |
|---|---|---|
| Practice Manager | Tel. 01463 713939. | Practice-level comment or complaint. |
| Practice email | nhsh.gp55836-admin@nhs.scot. | Written complaint or suggestion. |
| Secure webform | The official page links a secure webform. | Online submission where available. |
| NHS Highland Complaints Team | PO BOX 5713, Inverness, IV1 9AQ; phone 01463 705997; fax 01463 711322; email nhshighland.feedback@nhs.scot. | Health Board complaints route. |
| SPSO | Scottish Public Services Ombudsman, Freepost SPSO, phone 0800 377 7330. | If unhappy with complaint outcome and within time limits. |
Out of Hours: NHS 24, Highland Hub and 999
The official out-of-hours page explains what happens after the practice phone lines close.
NHS 24
Between 6pm and 8am Monday to Thursday, and after 6pm Friday until 8am Monday, phone 111.
Highland Hub
If NHS 24 thinks you need to be seen, your case may be passed to Highland Hub for urgent care arrangements.
Emergency
In an emergency, phone 999 and speak to the ambulance service.
Scotland Note: Why This Page Does Not Use CQC
Fairfield Medical Practice is in Scotland. This guide therefore uses NHS Scotland, NHS 24 and the official practice website as the main route sources. CQC is an England regulator and is not the right quality-source button for this Scottish GP article.
Common Fairfield Medical Practice Problems and Fixes
| Problem | Best route | Do not do this |
|---|---|---|
| Need same-day appointment | Phone when lines open at 8am and explain urgency clearly. | Do not wait until late afternoon for a same-day chance. |
| Problem feels urgent but no appointments left | Ask about the triage GP route. | Do not use triage for Med3 sick-line or GP-specific complex follow-up. |
| Need repeat medication | Use online, form, pharmacy forwarding, fax or email route. | Do not phone reception to order repeat prescriptions. |
| Need urgent prescription | Plan earlier; use correct route and allow processing time. | Do not ask reception to process urgent prescriptions; the official page says they cannot. |
| Need home visit | Phone before 10am and explain why the patient is housebound. | Do not request a home visit only for convenience. |
| Changed address | Complete the change-of-address route for each family member and tell hospital departments too. | Do not assume the GP update automatically updates hospital systems. |
| Need vaccinations | Use NHS Highland community vaccination route or travel pharmacy route where applicable. | Do not phone the GP for COVID status certificates or routine immunisation booking if the notice directs elsewhere. |
Fairfield Route Planner
Choose your task and get a practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Appointment call
I am registered with Fairfield Medical Practice. I need an appointment because ______. It started ______. It is getting worse/better. I can take a phone call at ______.Triage request
I think this is urgent because ______. I have not discussed this with another GP before / I have discussed it before with Dr ______. My best callback number is ______.Prescription request
Patient name: ______. Date of birth: ______. Medicine name and strength: ______. Pharmacy: ______. I have ______ days left.Home visit request
I am requesting a home visit because the patient is housebound due to illness or disability: ______. Symptoms started ______. Best callback number is ______.Map: Fairfield Medical Practice Inverness
Use this map for 22A Abban Street, Inverness, IV3 8HH. Check live practice notices before travelling, especially around public holidays and lunch closure.
Official Resources
Use these official links after reading the relevant section above. This guide explains the detail first; the link is for action and verification.
Related MedicalGroupUK Guides
These related NHS Scotland GP guides help users compare phone access, prescription rules, appointment wording and NHS 24 routes.
Fairfield Medical Practice FAQs
What is Fairfield Medical Practice?
Fairfield Medical Practice is an NHS Scotland GP practice in Inverness.
Where is Fairfield Medical Practice?
The official address is 22A Abban Street, Inverness, Scotland, IV3 8HH.
What is the Fairfield Medical Practice phone number?
The official phone number is 01463 713939.
What are Fairfield Medical Practice telephone hours?
The official appointment page lists telephone hours Monday to Friday, 8:00am to 6:00pm, closed 1:00pm to 2:00pm.
When do the surgery doors open?
The official appointment page lists doors open Monday to Friday, 8:20am to 5:30pm, closed 1:00pm to 2:00pm.
When are consultations available?
Appointments with doctors, practice nurses and healthcare assistants are available between 8:30am and 5:00pm on weekdays.
How do I book a GP appointment?
The practice recommends phoning when lines open at 8am because appointments fill quickly. Some appointments can be pre-booked, and same-day appointments are subject to availability.
Why does reception ask what I need help with?
The practice says reception staff ask the reason for an appointment so calls can be handled appropriately and routed through the practice system.
Does Fairfield Medical Practice offer telephone appointments?
Yes. For non-urgent problems, the official page says the practice offers a choice of face-to-face or telephone appointments with doctors.
How long are Fairfield appointments?
The official page says appointments are 15 minutes. If extra time or more than one problem is needed, ask reception about a double appointment.
What is the Fairfield triage line for?
The triage line is for urgent medical issues and some new advice needs. It is not for Med3 sick-line requests, GP-specific queries or complex ongoing problems already discussed with another GP.
How do I request a home visit?
Phone reception before 10am if possible. Home visits are only available for patients who are housebound because of illness or disability.
Can I use NHS Near Me?
NHS Near Me is available only if you have a pre-booked appointment with a clinician.
How do I order repeat prescriptions?
Use the online ordering link, re-order form, pharmacy forwarding route, surgery request form, fax or email. The practice does not accept prescription requests by telephone.
What is the Fairfield prescription email?
The official prescription page lists nhsh.gp55836-admin@nhs.scot.
How long do repeat prescriptions take?
The official prescription page says pharmacy collection requests take 72 hours to be prepared.
Can Fairfield process urgent prescriptions?
The official prescription page says the practice cannot process urgent prescriptions and asks patients not to ask reception to do this.
Where should I drop off prescription requests or samples?
The homepage says repeat prescriptions and samples can be dropped off in the relevant box at reception.
Who are the doctors at Fairfield Medical Practice?
The official staff page lists Dr Michael Flugel, Dr Iain MacGilleEathain, Dr Judith McManus, Dr Ciara Hannam, Dr Karen Arnold, Dr Hannah Brown and Dr Jenny Wilson.
Does Fairfield Medical Practice provide vaccinations?
The homepage says that from 1 March 2023 the GP practice is no longer responsible for vaccinations and immunisations, including childhood immunisations. NHS Highland runs community clinics.
What is the NHS Highland vaccination helpline listed by Fairfield?
The official notice lists NHS Highland Service Delivery Centre helpline 08000 320 339, Monday to Friday, 9:30am to 5:00pm.
How do I change my address?
The official change-of-address page says to print and return the form or ask reception for a form. One form should be completed for each family member.
Should I tell hospitals if my address changes?
Yes. The official page reminds patients to inform any hospital or department of address changes as soon as possible.
How do I complain or make a suggestion?
You can speak or write to the Practice Manager, email nhsh.gp55836-admin@nhs.scot, use the secure webform, or contact the NHS Highland Complaints Team.
What should I include in a complaint?
The official page asks for details such as who was involved, what they said or did, when it happened, the result, why it upset you, what should have happened and what you want done.
What should I do out of hours?
Between 6pm and 8am Monday to Thursday, and after 6pm Friday until 8am Monday, phone NHS 24 on 111. In an emergency, phone 999.
Does Fairfield have a CQC rating?
Fairfield Medical Practice is in Scotland, so this guide does not use CQC as the main quality source. Use NHS Scotland, NHS 24 and the official practice website.
Is this the official Fairfield Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Fairfield Medical Practice, NHS Scotland and NHS 24 links for live action and verification.