Dartmouth Care Harbour
If you searched for Dartmouth Medical Practice, the practical question is usually: should you use SystmConnect, phone reception, visit the surgery, NHS App, the black prescription box, NHS 111, or 999?
This guide brings the official details into one patient-friendly route map, so users can understand the right action before clicking an official link.
About Dartmouth Medical Practice
Dartmouth Medical Practice is an NHS GP practice serving Dartmouth and the surrounding South Hams area. The official mission statement says the practice aims to provide accessible, safe, reliable and compassionate care for registered people and populations of Dartmouth and the surrounding area.
Practice base
The current official address is Dartmouth Health & Wellbeing Centre, Wessex Way, not the old Clifton Surgery/Victoria Road location.
Main access model
For many medical and admin requests, the practice asks patients to use the online form from the website wherever possible.
Training practice
The official mission page describes the practice as a centre for training and education of medical students, GP registrars and nursing staff.
What Do You Need from Dartmouth Medical Practice Today?
Choose the task before contacting the practice. This avoids using SystmConnect for something that should be phoned, or calling for something the official site says can be handled online.
GP appointment
- Use the online form from the website wherever possible.
- Call or visit if you cannot complete the form.
- Requests are reviewed by a GP within one working day.
Nursing appointment
- Nursing appointments continue to be booked by telephoning the surgery.
- Prepare what the appointment is for.
- Do not rely on SystmConnect for nurse booking.
Repeat prescription
- Use NHS App online, in-person black post box, or post.
- Prescription ready 48 hours after received.
- Medication review may be needed if review date has passed.
Test result
- The practice contacts you if abnormal results need action.
- Phone reception if you still want to know results.
- A result must be seen and actioned by a doctor before reception can give it.
Register
- Open list for people living in or moving to the practice area.
- Online registration is available.
- Under-18 and out-of-catchment patients need the downloadable form option.
Closed or urgent?
- Out of hours urgent advice: NHS 111.
- Emergency: 999.
- Home visit request: contact before 10:00am.
Dartmouth Medical Practice Contact, Address and Hours
| Need | Official detail | Practical user note |
|---|---|---|
| Address | 1st Floor, Dartmouth Health & Wellbeing Centre, Wessex Way, Dartmouth, Devon, TQ6 0JL. | Use this current address for map and visit planning. |
| Phone | 01803 832212. | Use this if you cannot use online routes or need a nurse appointment. |
| Line/opening pattern | Official homepage lists lines open 8am to 6:30pm Monday to Friday and opening times 08:00–18:30 Monday to Friday. | Older pages may show older timing text; use current homepage/live notices before travelling. |
| Weekend | Saturday closed; Sunday closed. | Use NHS 111 for urgent non-emergency help when closed. |
| Out of hours | 6:30pm–8am weekdays, weekends and bank holidays: telephone 111. | For children under 5, the official homepage says call 111; people aged 5+ can use 111.nhs.uk. |
How Dartmouth Medical Practice Appointments Work
The official appointment page says there are three ways to get in touch: use the online form, call the surgery, or visit the surgery. It asks patients to use the online form wherever possible.
Start from the official website
On the homepage, find “Contact us online”, then select “New Request” for SystmConnect medical or admin requests.
Write one clear request
Include the main problem, when it started, what has changed, medication, urgency, availability and best callback number.
Wait for GP review
All requests are reviewed by a GP within one working day. Urgent clinical problems are prioritised.
Reception contacts you
The reception team will contact you with an appropriate appointment or advice after the GP review.
Phone or visit if online access is difficult
If you do not have internet access or cannot complete the form yourself, phone or visit the surgery and reception can help.
SystmConnect Rules Patients Should Know
Used for medical and admin requests
The official site describes SystmConnect as the platform for contacting the surgery through “Contact us online – New request”.
Not inside NHS App
The appointment page says SystmConnect cannot be accessed through the NHS App, although the NHS App can still be used for other tasks.
Home visits
If you are too ill to come to the surgery and need a home visit, contact the surgery before 10:00am. If you are mobile, the practice asks you to come in.
Who Should I See: GP, Nurse, Pharmacist, Dentist or NHS 111?
The official “Who should I see?” page says the practice tries to keep GP appointments for more serious health problems and asks patients to consider whether a nurse, pharmacy, dentist or NHS 111 route is more appropriate.
| Need | Best first route | Why |
|---|---|---|
| More serious or complex GP issue | SystmConnect / phone / visit surgery. | GP requests are reviewed and prioritised. |
| Nurse-suitable issue | Phone reception to book a nurse appointment. | The page says nurses can help with a wide range of medical problems. |
| Cough, cold, headache or minor ailment | Self-care or pharmacy advice where appropriate. | The official page says self-care for common conditions can help free GP time for serious conditions. |
| Dental pain or dental emergency | NHS Devon Dental Helpline or urgent dental route. | The official page separates dental problems from GP appointment routes. |
| Urgent medical help but not 999 | NHS 111. | 111 is the NHS non-emergency number for urgent help/advice when it is not life-threatening. |
Repeat Prescriptions: NHS App, Black Post Box and Post
Dartmouth Medical Practice gives three repeat prescription routes. The most important delay rule is that prescriptions are ready 48 hours after the request is received.
| Route | Official detail | Prepare this | Avoid this mistake |
|---|---|---|---|
| Online / NHS App | Use the NHS App service online to order repeat prescriptions. | NHS login, medicine names and pharmacy choice. | Waiting until you have run out. |
| In person | Put requests through the black post box on the wall to the left of the main entrance. | Tick the items required on your re-order form. | Dropping an unclear handwritten request without item names. |
| By post | Send to Reception, Dartmouth Medical Practice, Dartmouth Health & Wellbeing Centre, Wessex Way, Dartmouth, TQ6 0JL. | Name, date of birth and requested items. | Posting too late; the practice says it is not responsible for postal delays or lost items. |
| Processing time | Prescription ready 48 hours later once received. | Order before weekends, bank holidays and travel. | Assuming same-day processing. |
| Medication review | If your next review date has passed, you will be asked to make an appointment. | Have blood pressure, blood tests or side-effect questions ready if relevant. | Ignoring review requests. |
Test Results: What the Official Page Says
Abnormal result
If results are abnormal and action is needed, the practice says it will always contact you.
No contact
The page says if you are not contacted, you can assume results were satisfactory or normal.
Avoid mornings
You can phone reception for results, but the page asks patients to avoid phoning in the morning when lines are busiest.
Doctor action first
Reception can only tell you results once a doctor has seen and actioned them.
Online Services and Access Codes
The official online services page says patients can order repeat prescriptions via the website using secure access.
Individual code
To access the facility, you need an individual access and ID code.
Ask reception
The page says reception can issue the access details.
New patients
All new patients registering with the practice automatically receive a logon and password.
NHS App: What Dartmouth Links Users To
Dartmouth’s NHS App page explains the NHS App as a simple and secure way to access NHS services by smartphone, tablet or computer.
Order repeats
See available medicines, request repeat prescriptions and choose a pharmacy.
Appointments
Search, book and cancel GP surgery appointments where enabled, and view upcoming/past appointments.
Medical record
Securely view GP record details such as allergies and current/past medicines.
NHS number
Find your NHS number, and access trusted NHS health advice and data-sharing choices.
Register with Dartmouth Medical Practice
The official registration page says the practice has an open list and welcomes registration requests from people living in or moving to the practice area.
| Registration point | Official detail | Useful action |
|---|---|---|
| Open list | The practice welcomes requests from patients living in or moving to the practice area. | Check the practice boundary first. |
| Online registration | You can register by filling in an online form. | Use the official registration page. |
| Under 18 / outside catchment | New patients aged under 18 and patients not living within the catchment cannot complete the online form, but there is a downloadable form option. | Download/complete the form route if the online form is not available to you. |
| Named doctor | You will have a named accountable doctor but can talk to or make an appointment with any doctor or nurse. | Do not delay care waiting only for one named doctor. |
| New patient health check | The practice recommends a health check with a practice nurse. | Ask reception about arranging this after registration. |
| Temporary patients | You can be registered as a temporary patient for up to three months. | For urgent temporary issues, the page says calling 111 is often better unless it is a serious emergency. |
Doctors, Nurses, Pharmacists and Practice Team
The official team page lists doctors, practice management, nurses, additional healthcare staff, PCN care co-ordinators, reception, clerical and secretarial teams.
Doctors listed
Official doctor names include Dr Tony Anderson, Dr Andrew Eynon-Lewis, Dr Andy Freeman, Dr Sophia Hendy, Dr Richard Bell, Dr Karin Chopin, Dr Melissa Gray, Dr Claire Beirne, Dr Jo Waldock, Dr Jenny Pooley and Dr Tania Longman.
Nursing and healthcare staff
The official team page lists practice nurses, a nurse associate, healthcare assistants and a phlebotomist.
Reception reality
The reception team page says receptionists deal with up to 350 phone calls and sometimes 300 front-desk contacts in a single day.
Admin and referrals
The secretarial team deals with referrals, including completing referral pathways and handling requests involving insurers, solicitors and courts.
Care co-ordinators
PCN care co-ordinators support people including carers, frail/elderly patients and those with long-term conditions.
Check latest staff
Staff details can change. Use the official team page for the current list.
Open team pageEvening and Weekend Enhanced Access
The official evening/weekend page explains the Improved Access service. These are not walk-in emergency sessions; contact Dartmouth Medical Practice to pre-book.
| Session type | Official detail | Patient note |
|---|---|---|
| Monday evening | 6:00pm–8:00pm at Leatside Surgery. | Contact Dartmouth Medical Practice to access these appointments. |
| Tuesday evening | 6:00pm–8:00pm at Chilington Surgery and Ashburton Surgery on a rotation basis. | Confirm the site before travelling. |
| Wednesday evening | 6:00pm–8:00pm at Buckfastleigh Medical Practice and Catherine House on a rotation basis. | Confirm which surgery is hosting. |
| Thursday evening | 6:00pm–8:00pm at Dartmouth Medical Practice. | Pre-book through Dartmouth Medical Practice. |
| Weekend hub | Pembroke House Surgery, Paignton, TQ3 2EZ. Friday 6:00pm–8:00pm, Saturday 8:00am–6:00pm, Sunday 8:00am–2:00pm. | Pre-book by calling Dartmouth; not necessarily with a clinician known to you. |
| Record sharing consent | Admin will ask for consent to share your medical record for the appointment; consent is valid for 28 days. | If you do not consent, the page says the appointment will not be suitable to book. |
Sick Certificates and Fit Notes
Seven-day rule
The official services page says you only need a doctor’s note if you are unable to work and ill for longer than seven calendar days.
SC2 self-certificate
The services page says your employer will provide an SC2 self-certificate for shorter sickness periods.
Non-NHS admin
Private sick notes, insurance forms, holiday cancellation forms, medical reports, fitness-to-travel certificates and private prescriptions are listed as non-NHS services.
Medical Records, Privacy and Updating Details
Medical records
The patient information section says the practice complies with the Data Protection Act 2018 for access-to-records requests.
Confidentiality
The official site says health information is kept confidential and secure, and accurate up-to-date records are important.
Update details
If you change name, address or telephone number, the official page says to email DMP.Admin@nhs.net, write to the surgery, or use the online form within Online Services.
Local Support: Dartmouth Caring, Carers and Self-Care
The official homepage highlights Dartmouth Caring, and the Care & Support section signposts carers, self-care, NHS App, NHS Health A-Z and local NHS services.
Dartmouth Caring
The official homepage says Dartmouth Caring offers support including social activities, transport and home visits.
Carers
The Care & Support section asks patients to tell the GP if they are caring for someone or being supported by someone.
Pharmacy and self-care
The “Who should I see?” page says pharmacists can offer confidential advice for common illnesses and that self-care can help free GP appointments for more serious issues.
CQC and Old Address Warning
Search results can show both the old Clifton Surgery/Victoria Road profile and the current Dartmouth Health & Wellbeing Centre profile. Use the current official practice website for live address, appointments and opening hours.
Current CQC context
CQC lists Dartmouth Health & Wellbeing Centre as a GP practice provided and run by Dartmouth Medical Practice with an overall rating of Good.
Old profile
The old CQC profile for Clifton Surgery / 35 Victoria Road is archived and says the service is registered at a different address.
Use current address
For visits and maps, use Wessex Way, Dartmouth Health & Wellbeing Centre, TQ6 0JL.
Common Dartmouth Medical Practice Problems and Fixes
| Problem | Best route | Do not do this |
|---|---|---|
| Need GP help but not sure how to request it | Use the online form from the homepage, then “New Request”, or call/visit if you cannot use it. | Do not send multiple duplicate requests unless symptoms change significantly. |
| Need nurse appointment | Telephone the surgery. | Do not assume SystmConnect books nursing appointments. |
| Need a home visit | Contact before 10:00am and explain why you cannot attend. | Do not request a home visit if you are mobile and can attend the surgery. |
| Need repeat prescription | Use NHS App, black post box or post with name, DOB and requested items. | Do not wait until you have no medication left. |
| Want test result | Wait until a doctor has actioned the result; phone reception but avoid the morning if possible. | Do not expect reception to interpret results unless a GP has instructed them. |
| Search shows 35 Victoria Road | Use current Wessex Way address unless an official current page says otherwise. | Do not travel to old Clifton Surgery details from outdated listings. |
Dartmouth GP Route Planner
Choose your task and get a practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
SystmConnect request
I am registered with Dartmouth Medical Practice. My main problem is ______. It started ______. It is getting better/worse. I take ______. I am worried because ______. I can take a call at ______.Prescription request
Name: ______. Date of birth: ______. Medicine items needed: ______. Pharmacy: ______. I have ______ days left.Test-result query
I had a ______ test on ______. I am asking whether the doctor has reviewed/actioned the result and whether there is a message for me.Home visit request
I am requesting a home visit because I am too ill to attend the surgery due to ______. Symptoms started ______. Best callback number is ______.Map: Dartmouth Medical Practice
This map uses the current official Wessex Way / Dartmouth Health & Wellbeing Centre address. Check appointment instructions before travelling.
Official Resources
Use these links after reading the relevant section above. The article explains the detail first; the link is for action.
Related MedicalGroupUK Guides
These related guides help users compare NHS GP access routes. Always verify live medical facts on each official practice website.
Dartmouth Medical Practice FAQs
What is Dartmouth Medical Practice?
Dartmouth Medical Practice is an NHS GP practice based at Dartmouth Health & Wellbeing Centre in Dartmouth, Devon.
What is the Dartmouth Medical Practice phone number?
The official website lists 01803 832212.
Where is Dartmouth Medical Practice?
The current official address is 1st Floor, Dartmouth Health & Wellbeing Centre, Wessex Way, Dartmouth, Devon, TQ6 0JL.
What are Dartmouth Medical Practice opening hours?
The official homepage lists Monday to Friday 08:00–18:30, Saturday closed and Sunday closed.
What should I do when Dartmouth Medical Practice is closed?
For urgent non-emergency medical advice between 18:30 and 08:00 weekdays, at weekends or on bank holidays, use NHS 111. For emergencies, call 999.
How do I request an appointment?
The official appointment page says to use the online form wherever possible, call the surgery, or visit the surgery.
What is SystmConnect?
SystmConnect is the online request route linked from “Contact us online – New Request” for medical and admin requests.
How quickly are online appointment requests reviewed?
The official appointments page says all requests are reviewed by a GP within one working day and urgent clinical problems are prioritised.
Can I use SystmConnect through the NHS App?
No. The official appointments page says SystmConnect cannot be accessed through the NHS App, although the NHS App can still be used for other tasks.
How do I book nursing appointments?
The official appointment page says nursing appointments continue to be booked by telephoning the surgery.
How do I request a home visit?
If you are too ill to come to the surgery and require a home visit, contact the surgery before 10:00am.
How do I order repeat prescriptions?
Use the NHS App online, put the re-order form through the black post box by the main entrance, or post the request to the practice.
How long do repeat prescriptions take?
The official page says the prescription will be ready for collection 48 hours after the request is received.
Where is the prescription post box?
The official page says the black post box is on the wall to the left of the main entrance.
Can I post a prescription request?
Yes. Include your name, date of birth and requested items, and send it to Reception, Dartmouth Medical Practice, Dartmouth Health & Wellbeing Centre, Wessex Way, Dartmouth, TQ6 0JL.
How are abnormal test results handled?
The official page says if results are abnormal and the doctor feels action is required, the practice will always contact you.
Can I phone for test results?
Yes, but the official page asks patients to avoid phoning in the morning because phone lines are busiest then.
Why can reception not give my result immediately?
Reception can only provide a result once a doctor has seen and actioned it.
How do I register with Dartmouth Medical Practice?
The practice has an open list and welcomes requests from people living in or moving to the practice area. Online registration is available.
Can under-18 patients use the online registration form?
The official registration page says new patients aged under 18 and patients outside the catchment cannot complete the online form, but there is a downloadable form option.
Will I have a named GP?
Yes. The registration page says patients have a named accountable doctor, but can talk to or make an appointment with any doctor or nurse.
Can temporary patients register?
The official registration page says you can be registered as a temporary patient for up to three months.
What does the NHS App help with?
The official NHS App page says it can help order repeat prescriptions, book/cancel appointments where enabled, get health advice, view GP records, see NHS number and manage data-sharing choices.
Does Dartmouth Medical Practice offer evening or weekend appointments?
The official Improved Access page lists evening sessions at practices in the area and weekend hub appointments at Pembroke House Surgery, Paignton, which must be pre-booked through Dartmouth Medical Practice.
Is consent needed for improved access appointments?
Yes. The official page says consent is needed to share your medical record with the clinician seeing you, and the consent is valid for 28 days from the appointment date.
How do I update my address or phone number?
The official page says to email DMP.Admin@nhs.net, write to the surgery, or complete the online form within Online Services.
What is the current CQC rating?
CQC lists the current Dartmouth Health & Wellbeing Centre profile with an overall rating of Good.
Why do some search results show Victoria Road?
That is the old Clifton Surgery / Victoria Road profile. The current official practice site lists Dartmouth Health & Wellbeing Centre, Wessex Way, TQ6 0JL.
Is this the official Dartmouth Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Dartmouth Medical Practice website, NHS App, SystmConnect, NHS 111 and CQC links for live action and verification.