Crumpsall Patient Route Board
If you searched for Crumpsall Medical Practice, the real question is usually: should you phone, use Online Consult, use the NHS App, request a prescription, ask about results, book a home visit, or go to NHS 111?
This guide pulls the useful public details from the official practice website into one practical page, then gives official links only when you are ready to act.
About Crumpsall Medical Practice
Crumpsall Medical Practice is an NHS GP surgery based at Crumpsall Vale Intermediate Care Unit on Delaunays Road in Manchester. The official website gives practical routes for appointments, prescriptions, online services, test results, fit notes, registration, medical records, access needs and out-of-hours help.
Practice location
Crumpsall Vale Intermediate Care Unit, Delaunays Road, Manchester, M8 5RB.
Main contact
Phone 0161 740 9864. The contact page also lists nmccg.jolly@nhs.net.
Best user route
Choose the task first: appointment, Online Consult, prescription, result, fit note, registration or urgent help.
What Do You Need from Crumpsall Medical Practice Today?
Use this first. Each card explains what to do before sending you to the official action page.
Appointment
- Phone 0161 740 9864 or attend in person for urgent appointment discussion.
- On-the-day appointments are available from 8am.
- Phones are very busy between 8am and 9am.
Online Consult
- No login is needed.
- Complete the form and add contact details at the end.
- Functionality is Monday 8am to Friday 5pm.
Repeat prescription
- Use NHS account, email, Accurx, prescription slip or post.
- Allow 2 full working days.
- Routine repeat requests are not taken by phone.
Test results
- Wait the advised result time first.
- View after doctor review in NHS account or Patient Access.
- Phone or visit between 1pm and 3pm.
Fit note
- 7 days or less: self-certify.
- More than 7 days: medical evidence may be needed.
- Request by phone or online.
Closed or urgent?
- Closed and urgent: NHS 111.
- Emergency: 999.
- Home visit: phone before 11am if possible.
Contact Details, Opening Hours and Travel Basics
| Need | Official detail | Useful patient note |
|---|---|---|
| Address | Crumpsall Vale Intermediate Care Unit, Delaunays Road, Manchester, M8 5RB | Use this exact address for map and appointment travel. |
| Phone | 0161 740 9864 | Use for appointments, home visits, access needs and phone support. |
| Main contact page lists nmccg.jolly@nhs.net. | For prescriptions, also check the prescription section below because another official prescription email is listed. | |
| Opening hours | Monday-Friday 8:00am-6:30pm; Saturday closed; Sunday closed. | Use NHS 111 outside surgery hours for urgent non-emergency help. |
| Out of hours | The contact page says a recorded message outside surgery hours gives a number for medical assistance. | Use 999 for life-threatening emergencies. |
Crumpsall Medical Practice Appointments
The appointment page separates urgent appointments, routine on-the-day appointments, Online Consult, enhanced access and home visits. Reception may ask for a reason so the request can be directed to the most appropriate service.
For urgent practice appointments
Call 0161 740 9864 or attend in person. The appointment may not be with the doctor or gender of clinician you prefer.
For routine on-the-day appointments
On-the-day appointments are available from 8am. The official page warns that phone lines are very busy between 8am and 9am.
Give enough triage information
Say the main symptom, how long it has lasted, what changed, medication, allergies, risk factors, access needs and when you can take a call.
Possible appointment formats
The practice may offer help by phone, face to face at the surgery, video call, text or email.
Cancel early if you cannot attend
Cancel by phone, NHS account, Accurx, or reply CANCEL to the appointment reminder text.
Clinician Working Days Listed by the Official Appointment Page
This helps users understand why their preferred clinician may not always be available on the day they call.
| Clinician | Role / note | Days listed |
|---|---|---|
| Dr Ravinder Kumar | GP, Urdu speaker | Monday, Tuesday, Wednesday, Thursday |
| Dr Mandy Caplan | GP | Tuesdays |
| Dr Rugia Omer | GP | Monday, Wednesday and Thursday |
| Mara Agnes-Mkandawire | Practice Nurse / Advanced Nurse Practitioner listing | Monday, Tuesday, Wednesday, Friday |
| Syed Ali | Urdu speaker | Thursday |
| Patricia Mcleggon-Watkinson | Practice Nurse / Advanced Nurse Practitioner listing | Monday and Tuesday |
| Female GP | Lady GP note | Every Wednesday |
Online Consult, NHS App and Patient Access
Online Consult
The official appointment page says you do not need to log in. Complete the form, add your contact details at the end and submit. Online Consult is listed as Monday 8:00am to Friday 5:00pm.
NHS App
The online-services page says the NHS App can check symptoms, book appointments, order repeat prescriptions, view parts of your GP record and more.
Patient Access
The test-results page lists Patient Access as one route to view reviewed test results.
Enhanced Access: Evening and Weekend Appointments
The appointment page says enhanced access offers GP, nurse and HCA appointments during evenings and weekends. These may be at New Collegiate Medical Centre or Crumpsall Medical Practice, and may not be at your usual practice.
Home Visits: Use This Rule Before Calling
Home visits should only be requested for patients who are too ill to travel to the surgery.
Call early
Phone 0161 740 9864 as early as possible, preferably before 11am on the day.
Give clinical details
Explain why the patient cannot travel, what symptoms are present, when they started, and whether there are red flags.
Wait for triage outcome
The triage clinician assesses clinical need and the practice will tell you the outcome.
Repeat Prescriptions: Crumpsall Rules Inside the Article
The official prescription page says repeat prescription requests are processed in order and need 2 full working days. A practice news update says from 11 November 2024 patients who can do so should order their own medicines directly from the GP practice instead of the pharmacy ordering for them.
| Route | Official detail | Prepare this |
|---|---|---|
| NHS account / NHS App | Shows repeat medicine and dosage so you can choose what you need. | NHS login, medication names, nominated pharmacy. |
| The prescriptions page lists gmicb-mh.jmcscripts@nhs.net. A later practice news item also mentions nmccg.jolly@nhs.net for prescription requests. | Use the live official prescription page before emailing; include name, date of birth and medicines required. | |
| Accurx / online system | The prescriptions page lists the GP online system: Accurx. | One clear request, medicine name and strength. |
| Prescription slip | Note items required and place the request slip in the box at reception. | Tick only the medicines you actually need. |
| Post | Postal requests are accepted if you enclose a stamped addressed envelope. | Allow postal time plus practice processing time. |
| Telephone | The prescription page says repeat prescription requests are not taken over the phone. The 2024 news notes limited phone exceptions for patients over 65 and housebound patients. | Do not phone routine repeats unless the practice has told you an exception applies. |
Test Results: When to Check and What Reception Can Say
Wait first
When you attend a test, you should be told how long results are expected to take. Wait that guideline time before checking.
View online
After doctor review, results may be visible in your NHS account or Patient Access account.
Phone/visit window
The official page says phone or visit between 1:00pm and 3:00pm for results.
Privacy
Results are given only to the person they relate to unless prior permission has been given.
Sick / Fit Notes: Use the 7-Day Rule
| Situation | Official guidance | Best action |
|---|---|---|
| Ill for 7 days or less | You do not need a doctor’s sickness certificate. | Use employer self-certification / SC2 form. |
| Employer asks for evidence under 7 days | Employers should not normally ask for medical evidence for 7 days or less. | Discuss self-certification with employer first. |
| Ill for more than 7 days | Employer can ask for medical evidence to support SSP. | Contact the practice by phone or online. |
| Hospital discharge | The “Who Do I See?” page says hospital teams should issue fit notes for the recovery period after discharge. | Contact the ward staff if hospital treatment caused the absence. |
| Private certificate | A charge may apply if extra information or a private letter is required. | Ask reception before requesting non-NHS letters. |
Register with Crumpsall Medical Practice
The official registration page says Crumpsall is a safe surgery and everyone living in England has the right to free GP care. If you live within the boundary area, you can register online or use downloadable forms.
Boundary first
Use the catchment/boundary area before starting registration.
Adults 16+
The page asks for photo ID, address proof, GMS1 form and new patient health check questionnaire.
Children 0-15
The page lists photo ID and a completed GMS1 form for children.
New born baby
The page lists a completed GMS1 form for new born baby registration.
Safe surgery note
Receptionists will not ask about immigration status, and the practice says patient information is safe.
Address concern
The official page says to let the practice know if you are worried about giving your address.
Medical Records, Privacy and Data Use
The practice policy pages say information held at the practice, on paper or electronically, is covered by GDPR 2018. Requests for information are dealt with under access-to-records rules and GDPR by the practice manager.
Medical records
Use the practice’s official policies and reception route for access-to-records questions.
NHS App record view
The online-services page says the NHS App can show parts of the GP record, including medication, allergies, vaccinations, previous illnesses and test results.
Data opt-out
The digital data collection policy discusses Type 1 opt-out for identifiable patient data sharing beyond individual care.
Change Your Contact Details
The official contact-details page says you can update your name, address, phone number or email address.
| Change | Official route | Practical note |
|---|---|---|
| Email/phone/address | NHS account, email nmccg.jolly@nhs.net, phone 0161 740 9864, or visit surgery from 10am to 6pm. | Keep details updated so appointment and result messages reach you. |
| Name change | Show proof such as marriage/civil partnership certificate, deed poll or birth certificate. | Bring or provide evidence as requested by the practice. |
Accessibility, Parking and Visiting the Surgery
Step-free access
The contact page lists step-free access, wheelchair access and says the whole surgery is at ground floor level.
Facilities
Disabled WC, baby feeding/changing room and breastfeeding privacy are listed.
Parking
The contact page lists car parking and disabled parking.
Hearing support
A hearing loop is listed.
Braille signage
Braille signage is listed on the contact page.
Interpretation
The page lists access to translation and interpretation services including BSL.
CQC Status: What It Means for Users
CQC lists Crumpsall Medical Practice at the same Delaunays Road address, provided and run by Dr Ravinder Kumar. CQC says the service was registered on 7 August 2024 and has not been inspected yet.
Registration status
Registered with CQC from 7 August 2024.
Inspection status
CQC says the service has not been inspected yet.
Regulated activities
CQC lists doctors/GPs and regulated activities including treatment of disease, disorder or injury.
Who Do I See? Useful Examples from the Official Page
Crumpsall’s “Who Do I See?” page helps users avoid using GP appointments for problems better handled by a pharmacist, dentist, nurse, urgent care or another service.
| Issue | Official signposting | Patient action |
|---|---|---|
| Cold sores, cough, eczema, constipation/piles, some diarrhoea | Community pharmacy is listed for several minor-illness routes. | Use pharmacy first where symptoms are minor and not red-flag. |
| Dental problems | Dentist; doctors do not see dental problems. | Use NHS dentist / NHS 111 for emergency dental advice if needed. |
| Cervical smear | Practice Nurse, female. | Book when invited and not bleeding/on period. |
| Insurance reports / forms / certificates | GP surgery reception; not covered under NHS. | Allow time and expect payment where required. |
| Medication reviews | Clinical pharmacist / GP. | Bring medicines and complete annual bloods if requested. |
Common Crumpsall Patient Problems and Fixes
| Problem | Best fix from official details | Avoid this mistake |
|---|---|---|
| Calling at 8am for a non-urgent issue | Phone lines are very busy 8am-9am. Use online/NHS App where suitable or call later for non-urgent admin. | Do not block urgent phone access with routine admin. |
| Using Online Consult at the weekend | Online Consult is listed Monday 8am to Friday 5pm. | Use NHS 111 when closed and urgent. |
| Ordering repeat medicines too late | Allow 2 full working days; after-10am online requests move to next working day. | Do not wait until you run out. |
| Trying to get someone else’s results | Results are only released to the patient unless prior permission exists. | Do not expect reception to breach confidentiality. |
| Requesting home visit without enough detail | Phone before 11am and explain why the patient cannot travel. | Do not request home visits for convenience only. |
| Need interpreter or access help | Tell the practice when arranging the appointment. | Do not wait until arrival if arrangements are needed. |
Crumpsall Route Planner
Choose your task and get a practical next step. This tool runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Appointment call
Hello, I’m registered with Crumpsall Medical Practice. My main problem is ______. It started ______. I am worried because ______. I can take a phone/video/face-to-face appointment. My best callback number is ______.Prescription request
Name: ______. Date of birth: ______. Medicine required: ______. Strength/dose: ______. I have ______ days left. My nominated pharmacy is ______.Test result request
I had a ______ test on ______. I have waited the advised time. I am asking whether the result has been reviewed and whether there is a message for me.Home visit call
I am requesting a home visit because the patient is too ill to travel due to ______. Symptoms started ______. Best callback number is ______.Safety, Privacy and Medical Disclaimer
Map: Crumpsall Medical Practice Manchester
Use this map for Crumpsall Vale Intermediate Care Unit, Delaunays Road, Manchester, M8 5RB. Check the official site before travelling.
Official Resources
Use these links after reading the relevant section above. The practical explanation is inside this guide; the links are for live action and verification.
Related MedicalGroupUK Guides
These internal links help users compare NHS GP access topics. Always verify medical facts on each official surgery website.
Crumpsall Medical Practice FAQs
Where is Crumpsall Medical Practice?
Crumpsall Medical Practice is at Crumpsall Vale Intermediate Care Unit, Delaunays Road, Manchester, M8 5RB.
What is the Crumpsall Medical Practice phone number?
The official phone number is 0161 740 9864.
What is the Crumpsall Medical Practice email address?
The official contact page lists nmccg.jolly@nhs.net. The prescriptions page also lists gmicb-mh.jmcscripts@nhs.net for prescription requests, so check the live prescription page before emailing medication requests.
What are Crumpsall Medical Practice opening hours?
The official contact page lists Monday to Friday 8:00am to 6:30pm, with Saturday and Sunday closed.
How do I book an urgent appointment?
The official appointment page says to call 0161 740 9864 or attend in person to discuss an urgent appointment.
When are on-the-day appointments available?
The official page says on-the-day appointments are available from 8am and phone lines are very busy between 8am and 9am.
Can reception ask why I need an appointment?
Yes. The official page says reception staff need to obtain a reason for the appointment so the most appropriate service can be accessed.
Does Crumpsall Medical Practice offer Online Consult?
Yes. The official page says Online Consult can be used without logging in, by completing the form, adding contact details and submitting it.
When can Online Consult be used?
The official appointment page says Online Consult functionality can only be used between Monday 8:00am and Friday 5:00pm.
What appointment types might I be offered?
The official page says the practice may offer consultations by phone, face to face, video call, text or email.
Can I request a specific doctor or nurse?
You can tell the practice if there is a specific doctor, nurse or other health professional you would prefer, but urgent appointments may not match preference.
Is a female GP available?
The official appointment page says a female GP is available every Wednesday.
How do I request a home visit?
Call 0161 740 9864 as early as possible, preferably before 11am. Home visits should only be requested for patients too ill to travel to the surgery.
How do I cancel an appointment?
You can phone the practice, use your NHS account, use Accurx, or reply CANCEL to your appointment reminder text.
Does Crumpsall Medical Practice offer evening or weekend appointments?
The official page says enhanced access offers GP, nurse and HCA appointments during evenings and weekends, possibly at New Collegiate Medical Centre or Crumpsall Medical Practice.
How do I order repeat prescriptions?
The official prescription page lists NHS account, email, Accurx, prescription slip at reception, and post. Allow 2 full working days.
Can I order repeat prescriptions by phone?
The official prescription page says repeat prescription requests are not taken over the phone. A 2024 news item notes limited exceptions for patients over 65 and housebound patients.
How early should I order repeat medication?
The prescription page asks for 2 full working days. The 2024 news item says it is best to order 7 days in advance and at least 3 working days before medicines are due.
How many months of repeat medication does the practice issue?
The official prescription page says the practice will only issue 1 month’s medication at a time unless a special one-off reason is approved by a GP.
When can I ask for test results?
After waiting the advised result time, you can view reviewed results in NHS account or Patient Access, or phone/visit between 1:00pm and 3:00pm.
Can admin staff interpret my test results?
No. The official results page says admin staff cannot interpret results and can usually only say whether results are normal or if you need clinical discussion.
Can someone else get my test results?
The practice will only give test results to the person they relate to unless prior permission has been given.
Do I need a fit note for 7 days or less?
No. The official fit-note page says you do not require a doctor’s sickness certificate for illness lasting seven days or less.
How do I get a fit note for more than 7 days?
If you have been sick for more than seven days, your employer can ask for medical evidence. The official page says you can request help by phone or online.
Can I register with Crumpsall Medical Practice?
If you live within the practice boundary, the official registration page says you can register online or use downloadable forms.
What documents are listed for adult registration?
The official page lists photo ID, address proof, a completed GMS1 form and a new patient health check questionnaire for adults aged 16 and over.
Is Crumpsall a safe surgery?
The registration page says the practice is a safe surgery for everyone in its area and that reception will not ask about immigration status.
How do I change my contact details?
The official page says you can use NHS account, email nmccg.jolly@nhs.net, phone 0161 740 9864, or visit the surgery from 10am to 6pm.
Does the surgery have disabled access?
Yes. The contact page lists step-free access, wheelchair access, disabled WC and says the whole surgery is at ground floor level.
Does Crumpsall Medical Practice have parking?
Yes. The contact page lists car parking and disabled parking.
Does the practice offer interpretation or BSL support?
The contact page lists access to translation and interpretation services including BSL.
What is Crumpsall Medical Practice’s CQC status?
CQC says the service was registered on 7 August 2024 and has not been inspected yet.
Is this the official Crumpsall Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Crumpsall Medical Practice website for live forms, service notices and current instructions.