The Nelson Medical Practice Appointments, Hours & Patient Routes
The Nelson Medical Practice is the NHS GP surgery based at 220 Kingston Road in south-west London. Patients searching the name can easily encounter older addresses, old appointment-system information or unrelated “Nelson Medical Practice” results, so the first step is making sure you are using the current Merton practice details.
This guide explains the live contact number, reception and phone hours, Accurx appointment process, prescriptions, test results, registration, blood tests and the correct route when the surgery is closed.
Current Address and Phone Number
The live practice contact page is the best source for operational details because older directory and regulator pages may retain historical information.
Nelson Medical Practice Opening Hours
The practice distinguishes between wider reception opening times and the weekday telephone-line period. That distinction matters if you are planning to phone rather than visit.
| Day | Reception opening | Phone-line note |
|---|---|---|
| Monday | 7am–8pm | Reception phone lines: 8am–6:30pm. |
| Tuesday | 7am–8pm | Reception phone lines: 8am–6:30pm. |
| Wednesday | 7am–8pm | Reception phone lines: 8am–6:30pm. |
| Thursday | 7am–8pm | Reception phone lines: 8am–6:30pm. |
| Friday | 7am–8pm | Reception phone lines: 8am–6:30pm. |
| Saturday | 8am–5pm | Confirm the exact service you need before travelling. |
| Sunday | Closed | Use NHS 111 for urgent non-emergency help. |
How to Request a Routine GP Appointment
The current appointments page says routine GP appointment requests are made through Accurx. Patients unable to use Accurx can phone the surgery or speak to a Patient Care Navigator in person.
Submit the Accurx request
Use the official routine-appointment route and answer the short questions about why you need GP help and whether you prefer a particular GP.
Wait for triage
Routine requests are reviewed by the practice rather than automatically becoming the next available doctor slot.
Use phone or reception if needed
Patients who cannot use the online route can phone 020 3826 0826 or visit the practice to speak with a Patient Care Navigator during the stated weekday contact period.
Urgent Same-Day Appointment Requests
The Nelson Medical Practice says urgent clinical appointment or review requests should be made by telephone or by attending the surgery in person. This is different from the routine Accurx route.
Phone
Call 020 3826 0826 during the weekday phone-line period and explain that you believe the problem requires urgent clinical review.
Clinical triage
A Patient Care Navigator may ask brief questions so the request can be directed to an appropriate professional or pathway.
Emergency instead
Do not wait for GP triage if someone is seriously ill or injured and their life is at risk. Call 999.
Accurx, NHS App and Online Patient Tasks
Nelson uses different digital routes for different jobs. Accurx handles several practice-contact tasks, while the NHS App or NHS account supports prescriptions, records and other NHS account functions.
Accurx
The practice currently lists Accurx for routine appointment requests, sick-note requests, test-result questions and administrative contact.
NHS App
NHS account services can be used to order repeat prescriptions, view available test results and parts of your health record, manage some appointments and see vaccination information.
NHS login
First-time NHS App users need an NHS login. Follow the NHS identity-check process rather than sharing account details with another website.
Repeat Prescriptions
Nelson says the easiest route for repeat medication is the NHS App or NHS account. The practice does not accept repeat-prescription requests by telephone.
NHS App / NHS account
Select the repeat medicines you need and confirm the pharmacy where you want to collect them.
Other accepted routes
The practice also lists paper requests, post, email and requests made through a registered pharmacy.
Allow three working days
The practice advises allowing three working days before collecting the prescription from the nominated pharmacy.
Test Results
Once a doctor has reviewed a result, patients can use the NHS App/NHS account, the Accurx test-results route, or contact the surgery after 11am.
NHS App
Reviewed results may appear in your NHS account together with the clinician’s recorded comment.
Accurx query
If you have a question about a result, use the practice’s test-results request form and wait for the team to respond.
Phone or visit
The practice says patients can telephone or visit after 11am to ask whether results are available.
Do not assume silence means normal
Nelson tells patients it is their responsibility to ensure they have received their results; the practice says it contacts patients proactively when results are urgent or serious.
Blood Tests at Nelson Health Centre
A phlebotomy service operates inside Nelson Health Centre. This is a useful distinction because the blood-test service has its own booking route and hours rather than simply following GP reception hours.
Book through Sangix
The practice says blood-test appointments can be booked through the Sangix online system or by telephone on the phlebotomy booking number published on the official blood-test page.
Bring the blood-test form
Nelson specifically reminds patients to bring the blood-test request form to the appointment.
Published phlebotomy hours
Nelson Health Centre phlebotomy is listed as Monday to Friday 8am–7:30pm and Saturday 8am–1:30pm.
Register with The Nelson Medical Practice
Start by checking whether your home address falls inside the practice catchment area. Nelson also considers out-of-area registrations, but the practice says those use a separate process rather than the normal online route.
Check the catchment area
Use the boundary checker on the official registration page before spending time completing the registration form.
Choose online or paper registration
Patients inside the normal catchment can complete the online registration form. Paper registration forms are also available from reception.
Know your NHS number if possible
The practice says it is helpful to have your NHS number when registering. Use the official NHS number service if you do not know it.
Ask separately about out-of-area registration
Nelson accepts some patients living outside the normal catchment, but says this cannot be completed through the standard online process. Contact or visit the practice for instructions.
Sick Notes and Fit Notes
Seven days or less
Nelson explains that an employer should not normally require medical evidence for sickness lasting seven days or less. Self-certification is normally used.
More than seven days
Use the practice’s Accurx sick-note request route, or contact the surgery by phone or in person.
Home Visit Requests
The appointments page says home visits are available for housebound patients who need an appointment. Nelson asks patients to phone as soon after 8am as possible. The team will telephone first to understand what is needed before deciding the next step.
Accessibility and Communication Support
The practice publishes several communication-access options. Contact the surgery before your visit if you need a specific adjustment.
Induction loops
Nelson says audio induction loops are available for people who use compatible hearing aids.
BSL interpreter
The practice says a British Sign Language interpreter can be arranged when patients contact it before the visit.
Text relay
A text relay service is listed for people who are D/deaf, hearing impaired or have a speech impairment.
CQC Rating and Old Contact Details
Care Quality Commission information is useful for regulatory history, but its contact fields are not the best source for Nelson’s current operational details.
Overall rating
CQC lists The Nelson Medical Practice location as Overall: Good, with Safe, Effective, Caring, Responsive and Well-led rated Good.
Inspection report
The publicly displayed full inspection report was published in January 2017.
Later review
CQC says it reviewed available information on 6 July 2023 and did not identify evidence requiring reassessment of the rating at that stage.
When The Nelson Medical Practice Is Closed
Call 999 in a medical or mental-health emergency where someone is seriously ill or injured and their life is at risk.
Use NHS 111 online or call 111 when you need urgent medical help but the problem is not a 999 emergency.
The practice directs patients towards pharmacies for many minor illnesses and medicine questions, including Pharmacy First routes where suitable.
Which Nelson Practice Route Should You Use?
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Choose the task that best matches what you need.
Map to The Nelson Medical Practice
Use the current practice address: 220 Kingston Road, London, SW20 8DA. This avoids older search results that may still show historic CQC contact details.
Official Nelson Medical Practice and NHS Links
Use these official destinations for live forms and changing service information. Read the practical section above first so you know which route fits your task.
The Nelson Medical Practice FAQs
Where is The Nelson Medical Practice?
The current official practice website lists The Nelson Medical Practice at 220 Kingston Road, London, SW20 8DA.
What is The Nelson Medical Practice phone number?
The current reception telephone number published by the practice is 020 3826 0826. Phone lines are listed as open from 8am to 6:30pm Monday to Friday.
What are The Nelson Medical Practice opening hours?
The practice contact page currently lists reception opening as 7am to 8pm Monday to Friday, 8am to 5pm Saturday and closed Sunday. Weekday phone lines are listed as 8am to 6:30pm.
How do I request a routine GP appointment?
Routine GP appointment requests currently use Accurx. Patients who cannot use Accurx can phone 020 3826 0826 or visit the practice and speak with a Patient Care Navigator.
How do I request an urgent appointment?
Nelson says urgent clinical appointment or review requests should be made by telephone or by attending the surgery in person. Call 999 instead if the situation is a life-threatening emergency.
How do I order a repeat prescription and how long does it take?
The preferred route is the NHS App or NHS account. The practice also accepts several non-phone routes including paper, post and pharmacy requests. Nelson says repeat prescription orders normally require three working days.
How do I get my test results?
After a doctor has reviewed the result, you can use the NHS App/NHS account, submit an Accurx result query, or phone or visit the practice after 11am.
How do I register with The Nelson Medical Practice?
Check the official catchment area first, then use the online registration form or collect a paper form from reception. The practice also considers out-of-area registrations through a separate process.
How do I book a blood test at Nelson Health Centre?
The practice says phlebotomy appointments at Nelson Health Centre can be booked through Sangix. Bring your blood-test form. The published phlebotomy hours are Monday to Friday 8am–7:30pm and Saturday 8am–1:30pm.
What should I do when The Nelson Medical Practice is closed?
Use NHS 111 online or call 111 for urgent medical help that is not a life-threatening emergency. Call 999 if someone is seriously ill or injured and their life is at risk.