St Stephen’s Gate Medical Practice Norwich
St Stephen’s Gate Medical Practice is a two-site Norwich GP practice. The main surgery is at 55 Wessex Street, while some patients are seen at Newmarket Road Surgery nearby.
If you are trying to book an appointment, order medication, register, obtain a fit note, check a result or simply work out which site you should attend, the details below explain the current official routes before sending you to the relevant NHS or practice service.
Check Which Norwich Surgery You Need
The partnership runs two nearby Norwich sites. Check your appointment message, letter or phone confirmation before travelling because the location may not be the one you expected.
St Stephen’s Gate Medical Practice
55 Wessex Street
Norwich
NR2 2TJ
Telephone: 01603 228686
Core opening hours are 8:00am to 6:30pm Monday to Friday.
Newmarket Road Surgery
7 Newmarket Road
Norwich
NR2 2HL
Telephone: 01603 228686
Published weekday hours are 8:00am–1:00pm and 2:00pm–6:00pm.
St Stephen’s Gate Medical Practice Phone and Address
Norfolk & Suffolk ICB lists the Wessex Street practice and Newmarket Road Surgery separately in its local service directory, while both use the St Stephen’s Gate practice website and telephone number.
Opening Hours
The two sites do not have identical published hours, which is another reason to check your appointment location.
| Day | St Stephen’s Gate, Wessex Street | Newmarket Road Surgery |
|---|---|---|
| Monday | 08:00–18:30 | 08:00–13:00 and 14:00–18:00 |
| Tuesday | 08:00–18:30 | 08:00–13:00 and 14:00–18:00 |
| Wednesday | 08:00–18:30 | 08:00–13:00 and 14:00–18:00 |
| Thursday | 08:00–18:30 | 08:00–13:00 and 14:00–18:00 |
| Friday | 08:00–18:30 | 08:00–13:00 and 14:00–18:00 |
| Saturday | Closed | Closed |
| Sunday | Closed | Closed |
Appointments outside ordinary opening times
The practice contact page currently lists enhanced-access appointments from 7:30am to 8:00am and 6:30pm to 7:30pm. The wider Norwich enhanced-access scheme may also offer appointments at Lionwood Surgery, NR1 4NU. Those clinicians are not St Stephen’s Gate clinicians, so ask reception if that option is suitable when timing is more important than location.
Check current official opening timesHow to Request an Appointment
The practice separates urgent requests from routine online requests. That distinction helps keep telephone capacity available for patients who need same-day help.
Urgent appointment for today or tomorrow
Phone 01603 228686 during opening hours.
Routine GP or health request
The practice provides an online health-problem form and says routine requests are responded to within one working day.
Nurse, HCA or pharmacist
Separate online request forms are available for nursing, healthcare-assistant and pharmacist appointments.
Consultation types
Depending on the request, the practice may offer a consultation by phone, face to face at the surgery, video call, text or email. The official appointment page notes that remote consultations can sometimes provide help sooner.
Routine waiting time
The practice’s current “About us” information says routine appointments are usually available within 10 working days. This is different from the one-working-day response target for an online request: the practice can respond to your request before the actual appointment date.
Changing or cancelling an appointment
You can cancel through the practice’s online cancellation form or phone 01603 228686 during opening hours. Cancelling early gives the practice a chance to offer the slot to another patient.
Which Practice Route Should You Use?
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What You Can Do Online
St Stephen’s Gate has an unusually broad range of online patient forms. Some do not require an NHS account, while other functions use the NHS App or SystmOnline.
Practice website forms
The website offers forms for medical help, fit notes, test results, admin questions, referrals, carer registration and other tasks.
You do not need an account for these website forms.
NHS App / NHS account
Use your NHS account to order repeat prescriptions, view available results and records, manage some appointments and check vaccination information.
SystmOnline
The practice also supports SystmOnline. First-time setup requires its online-services registration process and identity confirmation.
Setting up SystmOnline
Complete the online-services registration form
Use the practice’s official registration form for online access.
Confirm your identity
The practice says you will need to upload or take photo ID to the surgery.
Receive your login details
Once identity checks are complete, the practice can provide the username and password needed for SystmOnline.
Sign in through SystmOnline
You can then use the supported online services for your GP record and other eligible functions.
Use the Admin Form for Non-Urgent Practice Questions
The practice introduced a dedicated admin-query route to help keep phone lines free for urgent and same-day medical problems.
The current practice page says admin requests are typically answered with a full response within one or two working days. If you telephone about a non-urgent admin matter, staff may direct you back to the online form.
Test-result query
The practice directs recent test-result enquiries through its admin and test-result forms.
Referral tracking
You can submit a referral-tracking request rather than using the urgent appointment phone line.
General reception question
Use the “ask reception a question” route for non-clinical requests that do not need same-day medical attention.
Repeat Prescriptions at St Stephen’s Gate Medical Practice
The practice’s prescription process is strongly digital. Repeat medication should be requested through the NHS account/NHS App or SystmOnline rather than by telephone or email.
NHS App or NHS account
Your repeat list shows eligible medicines and doses so you can select the items you need.
SystmOnline
Patients with SystmOnline access can also use that service to order authorised repeat medication.
Allow five working days
The practice says you can usually collect the prescription from your nominated pharmacy five working days after ordering.
Why a medicine may disappear from your NHS App list
The practice explains that repeat medication only appears in the NHS App within 10 days of its due date. If you try to order much earlier, the item may not yet be displayed. If it still does not appear when it should, contact the surgery for help.
Choosing a pharmacy
You need to nominate a pharmacy for electronic prescriptions. The practice says this can be changed through the app or website used to order medication, through its pharmacy nomination form, or through a participating pharmacy.
Medication reviews
Patients on repeat medication may periodically need a medication review. The practice says it will contact you when one is required.
Read current prescription instructionsTest Results
The practice provides a dedicated online test-results request form. It asks for the date of the test and the type of result you are waiting for so staff can identify the correct investigation.
Know the test date
The online request asks for the date the investigation was carried out.
Identify the test
Be ready to say which result you are waiting for rather than submitting only a general “results” request.
Check NHS online access
Eligible results may also be available through your NHS account or SystmOnline, depending on your record access.
Register with St Stephen’s Gate Medical Practice
Registration depends on where you live. Check the practice catchment before starting the NHS registration process.
Check your postcode
Use the catchment checker on the official registration page to confirm that your home address is within the practice area.
Open the NHS registration service
The practice directs new permanent patients to the NHS “register with a GP surgery” service for St Stephen’s Gate Medical Practice.
Have your NHS number if available
The practice says an NHS number is helpful when registering, although the NHS service can help you find it if needed.
Use temporary registration when appropriate
If you are only staying in Norwich temporarily, the surgery provides a separate online temporary-patient form.
Fit Notes and Self-Certification
Seven days or less
If you have been off work sick for seven days or less, your employer should normally use self-certification rather than asking you for a GP fit note.
More than seven days
When sickness lasts longer than seven days, the practice provides an online fit-note request form.
Home Visits
Home visits are intended for patients who are housebound or medically unable to attend the surgery. The practice asks for requests to be made before 11am, with visits normally taking place after morning surgery.
Reception will ask why the visit is needed. A clinician will normally assess the request by phone first, and that assessment may determine that an in-person home visit is not clinically required.
Read current home-visit informationReferrals and Self-Referral Services
Not every service requires a GP referral. The practice lists a number of local services where Norwich patients may be able to refer themselves directly.
Possible self-referral routes
The practice lists areas including physiotherapy, maternity, mental health, sexual health, stop smoking, exercise, weight management and some support services.
Need a GP referral?
Phone the practice and provide enough information about the problem and service requested to help staff process the request.
Already referred?
The practice provides an online referral-tracking form, and referral enquiries can also be made by phone.
Disabled Access and Communication Needs
The official contact page lists several accessibility features at the practice.
Physical access
The practice lists step-free access and wheelchair access.
Disabled parking and WC
Disabled parking and an accessible toilet are listed among the practice facilities.
Induction loop
An induction loop is listed for patients who use compatible hearing support.
If information from the practice website is required in a different accessible format such as large print, easy read, audio or Braille, the practice’s accessibility statement directs patients to contact the surgery on 01603 228686.
St Stephen’s Gate Medical Practice CQC Rating
The Care Quality Commission currently shows an overall rating of Good for St Stephen’s Gate Medical Practice at 55 Wessex Street.
Overall
Good
Caring
CQC currently displays the caring domain as Outstanding.
Latest monitoring review shown
CQC says it reviewed available information on 6 July 2023 and did not find evidence requiring reassessment of the rating at that stage.
CQC’s current location page shows Safe, Effective, Responsive and Well-led as Good, with Caring rated Outstanding. Regulatory information can change, so use CQC itself for the live position rather than relying on an older screenshot or directory.
Open the official CQC profileIf the Surgery Is Closed
Call 999 if someone is seriously ill or injured and their life is at risk.
Use NHS 111 online or phone 111 for urgent medical help that cannot wait but is not a life-threatening emergency.
Use the practice appointment or online form route when the issue can safely wait until ordinary surgery hours.
The practice states that its out-of-hours period runs from 6:30pm to 8:00am Monday to Friday, plus weekends and bank holidays. Calls outside core hours can be directed to NHS 111.
NHS 111 online is intended for people aged 5 and over. For a child under 5, the practice’s guidance says to phone 111 rather than use the online service.
Map to St Stephen’s Gate Medical Practice Norwich
The verified main GP surgery location is 55 Wessex Street, Norwich, NR2 2TJ. This map is a directions aid and is not an official NHS map.
Official St Stephen’s Gate, NHS and CQC Links
Use these destinations for current forms, appointments, prescription requests and regulatory information. MedicalGroupUK.org does not operate any of these services.
St Stephen’s Gate Medical Practice Norwich FAQs
Where is St Stephen’s Gate Medical Practice in Norwich?
The main practice is at 55 Wessex Street, Norwich, NR2 2TJ. The partnership also operates Newmarket Road Surgery at 7 Newmarket Road, Norwich, NR2 2HL.
What is the St Stephen’s Gate Medical Practice phone number?
The official telephone number is 01603 228686. The same number is listed for the Wessex Street and Newmarket Road sites.
What are the main surgery opening hours?
The Wessex Street site is normally open Monday to Friday from 8:00am to 6:30pm and is closed at weekends.
What are Newmarket Road Surgery opening hours?
Newmarket Road Surgery is normally open Monday to Friday from 8:00am to 1:00pm and 2:00pm to 6:00pm. It is closed on Saturday and Sunday.
How do I get an urgent appointment?
For an urgent appointment for today or tomorrow, the practice asks patients to phone 01603 228686 during opening hours. Staff will ask what you need help with so the request can be directed appropriately.
How do I request a routine appointment?
You can use the practice’s online health-problem form or telephone the surgery. The practice says online routine requests are responded to within one working day.
Can I order a repeat prescription by phone?
No. The practice says repeat prescription requests are not accepted by phone or email. Use your NHS account/NHS App or SystmOnline instead.
How long do repeat prescriptions take?
The current prescription page says prescriptions can usually be collected from the nominated pharmacy five working days after ordering. The practice advises ordering around 10 days before medication is due to run out.
How do I register with St Stephen’s Gate Medical Practice?
Check that your postcode is within the practice catchment and then use the NHS GP registration service linked from the practice website. A separate online temporary-patient form is also available.
What should I do when the surgery is closed?
Use NHS 111 online or phone 111 for urgent medical help that cannot wait but is not life-threatening. Call 999 when someone is seriously ill or injured and their life is at risk.