Southover GP Access Compass
If you searched for Southover Medical Practice, the useful answer is not only the phone number. Most patients need to know whether to use Dr.iQ powered by Evergreen, the NHS App, phone, test-results route, sick-note request, prescription request, proxy access, or NHS 111.
This guide puts the official Southover details into one clear patient dashboard, then gives the official links only when you are ready to act.
What Do You Need from Southover Medical Practice Today?
Start with the task. This avoids phoning for something the app can handle, using the app when you need urgent help, or going to the surgery without the right information.
Appointment or medical advice
Use Dr.iQ powered by Evergreen or the NHS App where suitable. Phone if you cannot use online access.
Repeat prescription
Order repeat medication through the Evergreen Life app or the NHS App.
Test results
View results in Evergreen Life or NHS account after review. You can also phone or visit between 11am and 4pm.
Sick note / fit note
Seven days or less usually means self-certification. More than seven days may need a fit note from the practice.
Proxy access
Ask the practice if a trusted family member, carer or close friend needs access to a patient’s online GP record.
Closed or urgent?
Use NHS 111 when the practice is closed and you need urgent medical care. Use 999 for emergencies.
Southover Medical Practice Phone, Email, Address and Hours
Use the Torquay address. Do not confuse this practice with similarly named places such as Southover Road services in Lewes.
Southover Appointments: Step-by-Step
The official appointment page says Southover operates an online system for appointments, prescription requests and medical advice. Patients can use online services, phone the practice, or attend in person if needed.
Try the correct digital route first
Use Dr.iQ powered by Evergreen or the NHS App for suitable appointment, advice, result, medication and admin requests.
Submit the right type of request
For routine care through the app, choose the option for help that is not urgent. Medication and admin requests can also be made online.
Expect triage, not always a GP
The practice says you may be offered help from an advanced nurse practitioner, physiotherapist, paramedic or clinical pharmacist rather than a GP.
Understand appointment formats
Appointments may take place face-to-face at the practice, by telephone, or by video call.
Phone if you cannot use online access
If you cannot download the app or do not want to use online services, the official site says to contact the practice directly by phone.
Cancel if you no longer need it
Cancel through Dr.iQ/Evergreen, the NHS App or by phone so the appointment can be offered to another patient.
Dr.iQ Powered by Evergreen: What It Does
Southover says Dr.iQ is now powered by Evergreen and that registered patients should only use the official links or QR codes from the Southover page to download the app.
Request GP help
Tap “Request help from GP” in the Evergreen Life app after creating an account and linking to the GP securely with NHS login.
Repeat prescriptions
The official site says the app can be used to order repeat prescriptions easily.
Records and results
The app can show GP records and results, including the results section of the GP record once reviewed.
Response note
The official online-services page says around 80% of requests are completed on the same day.
Confidentiality
The official page says medical details remain confidential to you and your GP.
Use official download links
Do not download from random search ads or directory links. Start from Southover’s official online-services page.
Before You Request a GP Appointment: Is Another Service Faster?
The official appointments page says patients should think about other services before making a GP appointment.
Pharmacy
Use a pharmacy for advice and treatment for minor conditions where appropriate.
Urgent care centre
Use a local urgent care centre for issues such as strains, sprains and flesh wounds.
NHS 111
Call 111 or use 111.nhs.uk if you have an urgent medical problem and are not sure what to do.
Sexual health
Use a sexual health service for STI testing and contraception advice where suitable.
Home Visits: Who They Are For and When to Call
Who it is for
The practice says home visits are for very poorly and housebound patients.
Call by 10am
If you need a home visit, call the surgery by 10am so the doctor can plan rounds.
Visit window
Home visits are normally made between 12:30pm and 3:30pm.
Repeat Prescriptions: Evergreen Life and NHS App
The official prescriptions page says repeat medication can be ordered online through Dr.iQ powered by Evergreen Life or through the NHS App.
Evergreen Life app
Use the official Southover link or QR code to download and order repeat prescriptions.
NHS App
The official page says repeat medication can also be ordered through the NHS App.
Medication queries
Routine medication queries can be raised through Dr.iQ powered by Evergreen during core opening hours.
Test Results: Online, Phone and Privacy Route
Evergreen Life
Test results can be viewed in the Evergreen Life app after review.
NHS account
Once reviewed, results can also be viewed through the NHS website or NHS App.
Phone / visit timing
The practice says you can phone or visit between 11am and 4pm to ask about results.
Abnormal results
If results show that more tests or treatment are needed, the practice says it will contact you.
Sick Notes and Fit Notes: 7-Day Rule
7 days or less
Your employer should not ask for medical evidence if you are off sick for 7 days or less. You can self-certify.
More than 7 days
Your employer will usually ask for a fit note or Statement of Fitness for Work from your GP practice.
Clinician review
You may need to speak with one of the clinicians to get a sick note.
How to request
The official page says you can request a sick note through Dr.iQ or by calling the practice.
Medical Record Access
The appointments and online-services pages say you can view your medical record using Dr.iQ powered by Evergreen Life or the NHS App.
Results
The record feature can include test results.
Medicines
The record feature can include medications.
Documents and letters
The official page says the record can include documents and letters.
Immunisations
Immunisation history may be visible in the record feature.
Consultations
Consultation history can be included in the online GP record.
Allergies
Allergy information may be available in the online GP record.
Patient Proxy Access
Proxy access means a trusted second person can have access to a patient’s online GP record, often a family member, next of kin, close friend or carer.
Contact the practice first
Southover asks patients to contact the practice to request proxy access for one of its patients.
Consent is checked
The practice checks that the person giving access understands and agrees where needed.
Form and photo ID
You will be asked to fill in a form and prove who you are using photo ID.
Practice decides appropriate access
The practice reviews the form and decides what access, if any, is appropriate before updating its medical systems.
Adults without capacity
If an adult cannot understand or agree, the surgery may still give access based on the person’s best interests.
Register with Southover Medical Practice
The official registration page says Southover accepts registrations from patients in the local area and offers online registration.
Online registration
The page says online registration is quick and easy: fill out the online form and submit it.
NHS number helpful
It is helpful to have your NHS number when registering, but the page links to help if you are unsure of it.
Boundary check
If you are unsure whether you live in the boundary area, use the boundary checker or call 01803 327100.
ID or proof of address
The Safe Surgeries section says the practice might ask for ID or proof of address, but people in the practice area can still register without them.
Immigration status
The page says nationality or immigration status does not affect your right to register with the practice.
Address worries
If you are worried about giving an address, the practice asks you to let them know and says your information is safe.
Doctors, Nurses and Care Team
The official staff page says Southover has doctors, nurses and healthcare professionals. It is also an accredited training practice, so patients may be supported by GP registrars or Foundation Year doctors supervised by senior GPs.
GPs listed
The official staff page lists GPs including Dr Madeleine Bennett, Dr Debbie Jeffery, Dr Chris Hunt, Dr Emily Brown and Dr John Ridge.
Advanced Nurse Practitioners
The page lists Sarah Holmes and Linda Ward as ANPs.
Nursing and HCA team
Practice nurses, healthcare assistants and a phlebotomist are listed on the official staff page.
Practice management
Tahlia Cook is listed as Practice Manager and Kirsty Chalk as Assistant Practice Manager.
Named accountable GP
The official page says every patient has a named GP, but this does not mean you can only see that GP.
Check before asking for a named clinician
Staff lists can change, so use the official staff page before relying on a specific name or role.
Open official staff pageOfficial Services and Support Topics
The official menu lists services and advice pages. Below is the useful patient grouping, not a random link list.
Clinical access
- Appointments
- Home visits
- Referrals to other health and social care services
- Examinations and treatment
Medication and reviews
- Prescriptions
- Medication reviews
- Online services
- NHS App
Admin tasks
- Sick notes
- Test results
- Patient proxy
- Forms and letters
- Non-NHS services
Prevention
- Vaccinations
- Long-term conditions
- Patient education
- NHS Health A-Z information
Patient voice
- Friends and Family Test
- Patient Participation Group
- Complaints
- Special requirements
Urgent/out of hours
- Out of hours
- NHS 111
- Emergency 999 where life is at risk
Parking, Wheelchair Access and Special Requirements
Free parking
The contact page says free car parking is available on site.
Wheelchair friendly
The surgery says it is wheelchair friendly and all levels are accessible for wheelchair users.
Induction loop
The contact page says an induction loop is available.
Accessible Information Standard
The advice menu lists special requirements and says the practice adheres to the Accessible Information Standard.
Before travelling
If access needs are essential, phone first so the team can confirm the best route and any current building notices.
Map tip
Use Bronshill Road, Torquay, Devon, TQ1 3HD in maps.
Complaints, PALS and Patient Participation
Do not use complaints routes for urgent medical problems. Use them for service concerns, feedback and unresolved issues.
Written complaint route
The official complaints page asks for complaints to be put in writing and emailed to enquiries.southover@nhs.net or posted to the practice address.
Acknowledgement
The practice says it will acknowledge a complaint within three working days.
Investigation aim
The practice aims to look into a complaint within 40 working days of the date raised.
Time limit
The complaints page asks for details within 6 months of the incident, or within 6 months of discovering the problem if within 12 months.
PALS contact
Local PALS numbers listed are 01803 655838 and 0800 0282037.
Patient Participation Group
Registered patients aged over 18 can join the PPG. The page says meetings are quarterly and last around 1 hour 30 minutes.
CQC and Provider-Change Context
CQC should be used for regulatory context, not for booking appointments or checking today’s opening access.
Current profile
CQC lists Southover Medical Practice at Bronshill Road, Torquay, TQ1 3HD, run by The Practice Surgeries Limited.
Registered provider
CQC says the service was registered on 1 March 2024 and the provider changed.
Rating wording
CQC shows inherited ratings from the last inspection with the previous provider, including overall Good. Read CQC wording carefully before using ratings.
Privacy and Safe Online Use
Use official links
Only use the Southover official page links or QR codes when downloading Evergreen Life for GP services.
Data location note
The Operose privacy notice says personal information is held securely in the UK and is not shared outside the UK.
No marketing sharing
The privacy notice says personal information is not shared with marketing and advertising companies.
Southover Route Planner
Choose your task and get a practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Appointment request
I am registered at Southover Medical Practice. My main problem is ______. It started ______. It is getting better/worse. I take ______. I am worried because ______. I can take a call at ______.Prescription request
Medicine name: ______. Dose: ______. I have ______ days left. My nominated pharmacy is ______. I need help because ______.Test result query
I had a ______ test on ______. Please confirm whether the result has been reviewed and whether there is a message for me.Home visit call
I am requesting a home visit because the patient is very poorly/housebound and cannot attend the surgery. Symptoms started ______. Best callback number is ______.Map: Southover Medical Practice, Torquay
Use this map for Southover Medical Practice, Bronshill Road, Torquay, Devon, TQ1 3HD. Check live appointment instructions before travelling.
Official Action Links
Use these after reading the relevant section above. The article explains the practical route first; the link is for action.
Related MedicalGroupUK Guides
These related guides help users compare GP appointment and online access routes. Always verify live medical facts on each official practice website.
Southover Medical Practice FAQs
Where is Southover Medical Practice?
Southover Medical Practice is at Bronshill Road, Torquay, Devon, TQ1 3HD.
What is the Southover Medical Practice phone number?
The official Southover website lists 01803 327100.
What is the Southover Medical Practice email address?
The official website lists enquiries.southover@nhs.net.
What are Southover Medical Practice opening hours?
The official website lists Monday to Friday 8am to 6:30pm, with Saturday and Sunday closed.
Are the phone-line hours the same as opening hours?
The contact page says the surgery opening and closing times for phone lines are the same as the practice opening and closing hours.
What should I do when Southover Medical Practice is closed?
When the practice is closed, the official site says to call NHS 111 for urgent medical care. Call 999 for emergencies.
How do I request an appointment at Southover Medical Practice?
The official appointment page says Southover uses an online system for appointments, prescription requests and medical advice. Patients can use Dr.iQ powered by Evergreen, the NHS App, phone or in-person contact where needed.
What is Dr.iQ powered by Evergreen?
It is the online route Southover uses through the Evergreen Life app. It lets registered patients request help from the GP surgery, order repeat prescriptions and access GP records and results.
Can I still phone if I cannot use the app?
Yes. The official appointments page says if you cannot download the app or do not want to use online services, contact the practice directly by phone.
Can routine requests be submitted online?
Yes. The practice news page says routine non-urgent requests, medication queries and administrative requests can be submitted through Dr.iQ powered by Evergreen during core opening hours.
How quickly will I get a response to a routine appointment request?
The official appointments page says you will receive a response the same day confirming how the request will be managed.
Who might I be offered an appointment with?
The appointment page says you may be offered an appointment with an advanced nurse practitioner, physiotherapist, paramedic or clinical pharmacist rather than a GP.
Can appointments be telephone or video?
Yes. The official appointment page says appointments may be face-to-face at the practice, on the telephone or via video call.
How do I request a home visit?
The official page says home visits are for very poorly and housebound patients. Call the surgery by 10am so the doctor can plan rounds.
When are home visits normally made?
The official appointment page says home visits are normally made between 12:30pm and 3:30pm.
How do I order repeat prescriptions?
The official prescriptions page says repeat prescriptions can be ordered through Dr.iQ powered by Evergreen Life or the NHS App.
How do I get my test results?
The official test-results page says results can be viewed in Evergreen Life or NHS account after review. You can also phone or visit between 11am and 4pm.
Will Southover contact me about abnormal test results?
Yes. The official test-results page says if your results show you need more tests or treatment, the practice will contact you.
How do I request a sick note?
The official sick-notes page says you may need to speak with one of the clinicians or request a sick note through Dr.iQ or by calling the practice.
Do I need a sick note for 7 days or less?
The official sick-notes page says if you are off work sick for 7 days or less, your employer should not ask for medical evidence. You can self-certify.
How do I access my medical record?
The official appointments and online-services pages say you can view your medical record using Dr.iQ powered by Evergreen Life or the NHS App.
What is patient proxy access?
Proxy access lets a trusted second person, such as a family member, next of kin, close friend or carer, access a patient’s online GP record where appropriate.
How do I request proxy access?
The official proxy page says to contact the practice, complete a form and prove who you are using photo ID. The practice then reviews what access is appropriate.
Can I register online?
Yes. The registration page says online registration is available and that patients can fill out and submit an online form.
Do I need ID or proof of address to register?
The Safe Surgeries section says the practice might ask for ID or proof of address, but if you do not have any and live in the practice area, you can still register.
Does immigration status affect registration?
No. The official registration page says nationality or immigration status does not affect your right to register with the practice.
Does Southover Medical Practice have parking?
Yes. The contact page says free car parking is available on site.
Is Southover Medical Practice wheelchair accessible?
Yes. The contact page says the surgery is wheelchair friendly and all levels are accessible for wheelchair users.
Does Southover Medical Practice have an induction loop?
Yes. The contact page says an induction loop is available.
How do I make a complaint?
The official complaints page asks for complaints to be made in writing by email to enquiries.southover@nhs.net or by post to Southover Medical Practice, Bronshill Road, Torquay, Devon, TQ1 3HD.
How quickly are complaints acknowledged?
The complaints page says the practice will acknowledge a complaint within three working days.
What is the Southover Patient Participation Group?
The PPG is a group of registered patients who help the practice improve. The official page says meetings are quarterly and last around 1 hour 30 minutes.
Is this the official Southover Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Southover Medical Practice website for forms, live updates and current rules.