Shakespeare Road Medical Practice NHS GP Surgery
Shakespeare Road Medical Practice serves patients in Basingstoke from Shakespeare House Health Centre on Shakespeare Road.
The practice uses an eConsult-based appointment system. This guide explains how to use it, what to do if you cannot get online, when the surgery is open, and how to request repeat medication or other GP services.
BASINGSTOKE
Shakespeare Road Medical Practice Contact Details
The surgery is within Shakespeare House Health Centre in the Popley area of Basingstoke. It is an NHS GP service operated by Hampshire and Isle of Wight Healthcare NHS Foundation Trust.
Shakespeare Road Medical Practice Opening Hours
The NHS Trust lists standard opening from 8am to 6:30pm Monday to Friday. Saturday and Sunday are closed.
| Day | Hours | Patient note |
|---|---|---|
| Monday | 8am–6:30pm | Normal weekday service |
| Tuesday | 8am–6:30pm | Normal weekday service |
| Wednesday | 8am–6:30pm | Normal weekday service |
| Thursday | 8am–6:30pm | Normal weekday service |
| Friday | 8am–6:30pm | Order regular medication before weekends |
| Saturday | Closed | Use an appropriate out-of-hours NHS service |
| Sunday | Closed | Use an appropriate out-of-hours NHS service |
How to Request an Appointment at Shakespeare Road
The practice introduced its Total Triage system in July 2020. Patients use eConsult to explain what help they need so the practice can decide the most suitable healthcare response.
Submit eConsult
Use the online appointment service linked by the NHS Trust. Describe your main medical concern and how you can be contacted.
Prepare: symptoms, when they started, current medicines and a callback telephone number.
Official appointment pageTelephone alternative
Patients unable or unwilling to use eConsult can phone reception. Care Navigators can help complete the eConsult health questionnaire over the telephone.
Call 01256 464151Attend reception
Patients struggling with online access can visit reception and ask a Care Navigator to help with the request.
Tell staff if your problem needs urgent attention or if you require communication support.
What Happens After You Submit eConsult?
Online triage does not automatically guarantee a face-to-face GP slot. A clinician reviews your request and decides the next step.
Complete the clinical questionnaire
Describe the main concern accurately. The form may ask follow-up questions to help the team understand the nature and urgency of the problem.
Clinical assessment
The practice reviews the information and decides whether you need GP advice, another clinician, investigations or a referral.
Receive a response
The practice says it aims to respond to routine online requests by the end of the next working day.
Follow the recommended route
If a telephone or face-to-face appointment is required, the surgery will arrange it. Other patients may receive advice, investigations or a different appropriate NHS service.
Online GP Services
Shakespeare Road’s official website offers a range of clinical and administrative online services, including eConsult and medication requests.
Medical help
eConsult for new symptoms, existing concerns and suitable routine GP requests.
Administrative support
Sick-note queries, test-results questions and medical-letter requests where appropriate.
Medication services
Repeat medication, electronic prescribing, medication reviews and medication synchronisation.
Patient administration
Personal-detail changes, new patient registration and other published online forms.
Repeat Prescriptions at Shakespeare Road Medical Practice
Registered patients can request repeat medication through Patient Access or the NHS Trust’s dedicated repeat prescription form.
Patient Access
If you are already registered for online services, sign in to Patient Access and select the repeat medication required.
Practice online form
Patients without Patient Access can use the official repeat prescription request form.
Prepare your medication details and contact information.
Three working days
The practice asks patients to allow three working days before collecting medication.
Arrange a nominated pharmacy first.
Test Results, Fit Notes and Medical Letters
Test results
You can ask about suitable test results through the practice’s online administrative routes or by contacting reception.
Ask the clinician who ordered the test when results are expected.
Sick or fit notes
Employees normally self-certify for the first seven calendar days of sickness. For longer sickness, use the practice’s current fit-note route.
Letters and reports
The practice provides administrative help for appropriate GP letters and medical documentation. Some non-NHS work may carry a fee.
Register with Shakespeare Road Medical Practice
The practice publishes a new-patient registration form within its official online services. Check current eligibility and registration instructions before applying.
Check the practice’s registration area
Ask reception whether your address in Basingstoke is within the current practice boundary. Do not assume that every Basingstoke postcode is covered.
Find the official form
Open the NHS Trust’s online services page and look for its new-patient registration option.
Prepare personal information
Have your name, current address, contact details, previous GP and NHS number if known.
Submit and follow instructions
Complete the official registration process and follow any instructions from the practice about next steps.
Home Visits and Telephone Consultations
The practice asks patients to attend the surgery when clinically able, because a doctor can see more patients at the practice than during an equivalent home-visit period.
Home visits
For patients unable to attend because of their medical condition, contact reception to explain the need for a home visit.
The practice decides whether a visit is clinically appropriate.
Telephone or video
The surgery offers telephone and video consultations where appropriate, rather than requiring every patient to attend the building.
Online Medical Records and Patient Access
The practice lists several NHS digital systems, including online appointment booking, repeat prescriptions and access to medical records.
View records
Patients may be able to view GP-record information once access has been enabled.
Record requests
The practice uses Medi2Data for certain digital subject access and medical-report requests.
Privacy
Staff confirm identity and permission before discussing confidential medical information.
Current CQC Rating and Provider History
The current CQC location appears as Shakespeare Road Medical Centre, operated by Hampshire and Isle of Wight Healthcare NHS Foundation Trust.
Following inspection between 12 and 17 November 2025, the NHS Trust announced on 29 January 2026 that the practice was rated Good overall and Outstanding for responsiveness.
| CQC category | Reported current rating |
|---|---|
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |
Patient Feedback and Complaints
Shakespeare Road encourages patients to share suggestions through its Patient Participation Group, the NHS Friends and Family Test, and the practice’s compliments and complaints process.
Patient Participation Group
The group brings together patients interested in providing feedback on how the practice develops its services.
Friends and Family Test
Patients can leave feedback about their experiences and how the service might improve.
The official contact page explains how to submit a compliment or raise a formal concern.
Which Shakespeare Road Contact Route Should You Use?
This browser-only helper points to the correct starting service. It does not collect or transmit health information.
Map to Shakespeare Road Medical Practice
The surgery is located at Shakespeare House Health Centre, Shakespeare Road, Basingstoke RG24 9DT. Check the appointment confirmation before travelling.
Official Shakespeare Road GP and NHS Links
These destinations provide live services and current information. Use the relevant official page before booking, submitting medical details or travelling.
Shakespeare Road Medical Practice FAQs
Where is Shakespeare Road Medical Practice?
It is at Shakespeare House Health Centre, Shakespeare Road, Basingstoke, Hampshire, RG24 9DT.
What is the current telephone number?
The current NHS Trust and CQC listings show 01256 464151. Older archived records may show a different number.
What are the opening hours?
Monday to Friday, 8am to 6:30pm. The practice is normally closed on Saturdays and Sundays.
How do I request a GP appointment?
Use the eConsult route on the official appointments page. If you cannot use eConsult, phone or visit reception for Care Navigator assistance.
What happens after I submit eConsult?
The team reviews your request and determines whether you need advice, a telephone consultation, face-to-face appointment, investigation or another service. Routine online requests usually receive a response by the end of the next working day.
What if I need urgent help today?
The practice asks patients needing urgent same-day attention to call 01256 464151 or attend reception. Call 999 for a life-threatening emergency.
How long do repeat prescriptions take?
The practice asks registered patients to allow three working days before collecting their prescription.
Can prescriptions go straight to my pharmacy?
Yes. The practice uses the NHS Electronic Prescription Service to send prescriptions to a nominated pharmacy.
What is the current CQC rating?
The current location is rated Good overall, with Outstanding for responsiveness following its November 2025 inspection.
What should I do when the surgery is closed?
Use NHS 111 for urgent non-emergency help when appropriate. Call 999 for a life-threatening emergency.