London Road GP Route Crossing
If you searched for London Road Medical Practice, the useful answer is not only the address. You need to know whether to phone, use AccuRx Contact Us Online, NHS App, Patient Access, repeat-prescription route, Pharmacy First, Croydon GP hubs, NHS 111 or 999.
This guide brings the public official details into one practical page first, then gives the official links only when you are ready to act.
About London Road Medical Practice
London Road Medical Practice is an NHS GP surgery in Thornton Heath, Croydon. The official site identifies the practice at Cavendish House and uses a practical online-access structure: AccuRx for non-urgent medical/admin requests, NHS App and Patient Access for account-based services, and NHS 111 / Croydon GP Hubs for urgent access when the normal surgery route is not available.
Official practice
London Road Medical Practice.
Location
Cavendish House, 515 London Road, Thornton Heath, Surrey, CR7 6AR.
Best route
Start with your task, then choose phone, AccuRx, NHS App, Patient Access, Pharmacy First, NHS 111 or 999.
What Do You Need from London Road Medical Practice Today?
Use this first so you do not send a request through the wrong route.
Non-urgent medical/admin request
- Use AccuRx Contact Us Online.
- The official site says to click “Submit a new request”.
- Do not use this for emergencies.
Need phone help
- Call 020 8684 2161.
- Use phone for urgent uncertainty or if online access is not suitable.
- Keep date of birth and contact number ready.
Repeat prescription
- Use the official repeat prescription route.
- NHS App and Patient Access links are listed by the practice.
- Prepare medicine name, dose and pharmacy.
Register as patient
- NHS says the surgery is accepting new patients.
- Use the official join-the-practice route.
- Prepare NHS number, address and previous GP details.
Test results / sick note
- The official sitemap lists Tests and Results.
- Online forms include Fitness for Work / Sick note.
- Use official forms and include dates clearly.
Closed or urgent?
- Use NHS 111 when less urgent than 999.
- Croydon GP Hubs are linked by the practice.
- Call 999 for emergency symptoms.
Address, Phone, Email and Contact Routes
| Need | Public detail found | Practical use |
|---|---|---|
| Practice address | Cavendish House, 515 London Road, Thornton Heath, Surrey, CR7 6AR | Use this exact address for map, travel and registration checks. |
| Phone | 020 8684 2161 | Use for appointment help, urgent uncertainty and patients unable to use online access. |
| swlicb.cavendishhouse@nhs.net | Use only for suitable admin contact. Do not use email for urgent medical symptoms. | |
| Online request | AccuRx Contact Us Online is linked by the practice. | Use for non-urgent medical or admin requests. |
| NHS profile | NHS lists 515 London Road, Thornton Heath, CR7 6AR and accepting new patients. | Use NHS profile to check registration status and profile details. |
Opening Hours and Live Checks
The official website has an Opening Hours page, but live extraction was limited during this check. Public indexed opening data for this exact practice shows Monday, Tuesday, Thursday and Friday 08:00-18:30, Wednesday 08:00-20:00, and weekends closed. Because hours can change, users should verify the official Opening Hours page before travelling.
| Day | Indexed practice hours found | Before travelling |
|---|---|---|
| Monday | 08:00-18:30 | Check official Opening Hours page. |
| Tuesday | 08:00-18:30 | Check official Opening Hours page. |
| Wednesday | 08:00-20:00 | Extended indexed time; confirm live. |
| Thursday | 08:00-18:30 | Check official Opening Hours page. |
| Friday | 08:00-18:30 | Check official Opening Hours page. |
| Weekend / bank holidays | Weekend listed as closed in indexed opening data. | Use NHS 111 if urgent and not emergency. |
AccuRx Contact Us Online: Best Use
The official website displays “For help with a non-urgent medical or admin request, please click Submit a new request on Contact Us Online.” That means AccuRx is for routine, non-emergency communication, not for symptoms that need urgent or emergency response.
Use it for
Non-urgent medical questions, admin queries, sick note requests, test-result enquiries and follow-up questions where safe.
Do not use it for
Chest pain, severe breathing difficulty, stroke symptoms, collapse, severe bleeding, severe allergic reaction or urgent deterioration.
Write one clear request
Include one main problem, when it started, medicines, allergies, preferred callback time and whether symptoms are worsening.
Appointments: Phone, Online Request and Right Clinician
The official menu separates Appointments, Connecting You To The Right Clinician, Home Visits, Opening Hours, Out Of Hours and Referrals. This matters because not every problem needs a GP appointment; Pharmacy First, physiotherapy, local services, NHS 111 or a clinician other than a GP may be quicker.
Start with urgency
If life-threatening, call 999. If urgent but not emergency and the surgery is closed, use NHS 111.
Use online request for non-urgent needs
Use AccuRx Contact Us Online when the issue is not urgent and can safely wait for the practice response.
Phone when online is unsuitable
Call 020 8684 2161 if you cannot use the form, are unsure whether it is safe, or need phone support.
Consider the right clinician
The official site has a “Connecting You To The Right Clinician” page, so GP, pharmacist, physiotherapist or local service may be the right route depending on the problem.
Keep details ready
Prepare name, date of birth, best callback number, main symptom/request, start date, medicines and availability.
Think Pharmacy First
The official website highlights Pharmacy First and says pharmacists can now provide treatment or some prescription medicine, if needed, for seven common conditions without seeing a GP.
Use pharmacy first
For suitable minor illnesses and common conditions, pharmacy may be faster than a GP appointment.
Local option
The official site links Pharmacy First self-referral and local health services.
Escalate when needed
If symptoms are severe, worsening or you are worried about red flags, use GP phone, NHS 111 or 999 as appropriate.
Repeat Prescriptions and Medicine Safety
The official website links repeat prescriptions, electronic prescription service, wasted prescription medicines, NHS App and Patient Access. Use these routes rather than sending unclear medication requests through unsuitable channels.
| Prescription need | Route / detail | Patient tip |
|---|---|---|
| Repeat prescription | Use the official repeat prescription route, NHS App or Patient Access where available. | Prepare medicine name, strength, dose, quantity and nominated pharmacy. |
| Electronic prescription | The official menu lists Electronic Prescription Service. | Check your nominated pharmacy before assuming where medicine will be sent. |
| Emergency supply | The official site links NHS 111 emergency prescriptions for a limited supply of regular repeat medicine you have completely run out of. | You may pay your usual prescription charge unless exempt. |
| Wasted medicines | The official menu includes Wasted Prescription Medicines. | Only order medicines you need and return unused medicines safely. |
| Medication question | Use non-urgent online request or ask a pharmacist where appropriate. | For side effects or urgent concerns, do not wait on a routine route. |
Emergency Prescriptions: When You Have Completely Run Out
The official site explains emergency prescription support for a limited supply of a medicine you are prescribed regularly through repeat prescription and have completely run out of.
Only regular repeat medicines
This is not a route for new medicines. It must be medicine you are prescribed regularly.
NHS 111 link
The official site points to NHS 111 emergency prescriptions information.
Prescription charge
The official wording says usual prescription fee applies; if you do not usually pay, it will be free.
New Patient Registration
NHS says London Road Medical Practice is currently accepting new patients. Use the official Join the practice route and make sure your address is suitable for registration before submitting details.
NHS status
NHS profile says this GP surgery is currently accepting new patients.
Prepare details
Prepare NHS number, date of birth, current address, previous GP, current medicines, allergies and long-term conditions.
Medicine safety
Do not run out of regular medication during a GP transfer. Arrange repeat medication before switching if needed.
Clinics and Services Listed by the Practice
The official services page lists clinics and common long-term-condition support areas. This guide turns them into a practical scan table.
| Service / clinic | Officially listed | How users should approach it |
|---|---|---|
| Family planning | Listed under clinics and services. | Ask the practice for the correct appointment route. |
| Travel vaccinations | Listed in the official menu. | Plan early before travel; prepare destination and travel date. |
| Asthma | Listed under clinics and services. | Use review/appointment route if symptoms or inhaler use changed. |
| Dietary | Listed under clinics and services. | Ask whether GP, nurse or local service is the right route. |
| Antenatal | Listed under clinics and services. | Use pregnancy/midwife route as advised by the practice. |
| Child health care | Listed under clinics and services. | Use correct child appointment/vaccination route. |
| Minor operations | Listed under clinics and services. | Ask for assessment/referral route first. |
| Diabetes / hypertension / epilepsy / IHD / long-term conditions | Listed under clinics and services. | Attend recalls and reviews; keep test results and readings ready. |
| Minor ailments | Official page says local pharmacies also provide minor ailments consultation facility. | Use pharmacy for suitable minor problems before GP where safe. |
Tests, Results, Sick Notes and Online Forms
The official sitemap lists Tests and Results, Fitness for Work / Sick note, online forms and Contact the Practice. Use the exact task form where possible instead of a general message.
Test results
Prepare test type, test date, where it was done and whether symptoms have changed.
Sick note / fit note
Use the official Fitness for Work / Sick note online form. Include first day off, expected end date and hospital/GP context.
Online forms
The sitemap lists online forms including repeat prescription, travel vaccinations, asthma review, change of address and contact the practice.
Disabled Access, Language and Website Accessibility
The official website includes a Disabled Access page and language translation controls. The appointment page extraction was limited, so check the Disabled Access page or phone before travelling if access details are essential.
Disabled access page
The official menu lists Disabled Access. Phone if you need wheelchair, step-free or toilet confirmation before travel.
Language tools
The official website includes built-in translation links for many languages.
Accessibility details
Use the website accessibility link and phone/email route if you need information in another format.
Out of Hours, Croydon GP Hubs and 111
The official website links Out Of Hours, NHS 111 Online and Croydon GP Hubs. Use the safest route based on urgency.
| Situation | Best route | Do not do this |
|---|---|---|
| Life-threatening emergency | 999. | Do not wait for AccuRx, email or routine call back. |
| Urgent but not life-threatening and surgery closed | NHS 111 online or phone 111. | Do not rely on email. |
| Need GP-type care out of normal hours | Croydon GP Hubs route, usually through NHS 111 / local access guidance. | Do not walk in without checking access route. |
| Minor common condition | Pharmacy First or local pharmacy advice where suitable. | Do not book GP appointment if pharmacy can safely help quicker. |
CQC and NHS Context
NHS profile
NHS lists London Road Medical Practice at 515 London Road, Thornton Heath, Surrey, CR7 6AR and says it is currently accepting new patients.
CQC provider name
CQC lists Dr Nabila Khan, also known as London Road Medical Practice, at Cavendish House, 515 London Road, Thornton Heath, CR7 6AR.
DSP Toolkit
NHS DSP Toolkit lists London Road Medical Practice organisation code H83021 and shows standards met for 2025-26, published 19 June 2026.
Common London Road Patient Mistakes to Avoid
| Mistake | Better route | Why |
|---|---|---|
| Using AccuRx for an emergency | Use 999 or NHS 111 depending on urgency. | The official site frames AccuRx for non-urgent medical/admin requests. |
| Emailing urgent symptoms | Phone, 111 or 999. | Email is not safe for urgent clinical response. |
| Requesting a GP when pharmacy can help | Use Pharmacy First for suitable common conditions. | Official site highlights pharmacy treatment for seven common conditions. |
| Forgetting medicine details | Prepare exact medicine name, strength, dose and pharmacy. | Clear prescription details reduce delays and errors. |
| Travelling without checking hours | Check official Opening Hours page or phone. | Live opening details can change. |
| Using old GP directories only | Use the official website, NHS profile and CQC profile. | Directories can be outdated; official sources are safer. |
London Road Route Planner
Choose your task and get a practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
AccuRx non-urgent request
I am registered at London Road Medical Practice. My request is ______. It started on ______. It is not an emergency. I take ______. My best callback time is ______.Urgent phone call
I need urgent advice today because ______. Symptoms started ______. They are getting better/worse. My best callback number is ______. I can attend if needed.Prescription request
Medication name: ______. Strength/dose: ______. Quantity needed: ______. Nominated pharmacy: ______. I have ______ days left.Registration query
I want to register with London Road Medical Practice. My postcode is ______. My previous GP was ______. I have regular medicines: yes/no.Safety, Privacy and Medical Disclaimer
Map: London Road Medical Practice Thornton Heath
Use this map for Cavendish House, 515 London Road, Thornton Heath, Surrey, CR7 6AR. Check live official details before travelling.
Official Resources
Use these after reading the relevant section above. The article explains the route first; the links are for action and verification.
Related MedicalGroupUK Guides
No same-site internal links were added because a fresh verified MedicalGroupUK sitemap match for this exact London Road Medical Practice article was not available during this check.
London Road Medical Practice FAQs
What is London Road Medical Practice?
London Road Medical Practice is an NHS GP surgery in Thornton Heath, Croydon.
Where is London Road Medical Practice?
The official website lists Cavendish House, 515 London Road, Thornton Heath, Surrey, CR7 6AR.
What is the London Road Medical Practice phone number?
The official website lists 020 8684 2161.
What is the London Road Medical Practice email?
The official website lists swlicb.cavendishhouse@nhs.net. Do not use email for urgent medical symptoms.
Is London Road Medical Practice accepting new patients?
Yes. The NHS profile says this GP surgery is currently accepting new patients.
How do I contact the practice online?
Use the AccuRx Contact Us Online link for non-urgent medical or admin requests.
Can I use AccuRx for emergencies?
No. AccuRx is shown for non-urgent medical/admin requests. Use 999 for emergencies or NHS 111 for urgent non-emergency help.
How do I request an appointment?
Use the official appointment page, AccuRx for non-urgent requests, or phone 020 8684 2161 when online access is unsuitable or urgent.
What does “Connecting You To The Right Clinician” mean?
The official menu includes this route, meaning the practice may guide patients to a GP, pharmacist, physiotherapist, local service or another clinician depending on the problem.
Does the practice highlight Pharmacy First?
Yes. The official site says pharmacists can provide treatment or some prescription medicine for seven common conditions without seeing a GP.
How do I order repeat prescriptions?
Use the official repeat prescriptions route, NHS App or Patient Access where available. Prepare medicine name, strength, dose and nominated pharmacy.
What is the emergency prescription route?
The official site links NHS 111 emergency prescriptions for a limited supply of regular repeat medicine you have completely run out of.
Can I use NHS App?
Yes. The official site links the NHS App and promotes it as an online service route.
Can I use Patient Access?
Yes. The official site links Patient Access and Patient Access login.
How do I register with London Road Medical Practice?
Use the official Join the practice route. NHS says the surgery is accepting new patients. Prepare NHS number, address, previous GP and medicines.
How do I ask for test results?
Use the official Tests and Results page or the relevant online form. Include test type, date and where the test was done.
How do I request a sick note?
The official sitemap lists Fitness for Work / Sick note under online forms. Use that route and include dates and reason clearly.
What clinics and services are listed?
The official services page lists family planning, travel vaccinations, asthma, dietary, antenatal, child health care, minor operations, diabetes, hypertension, epilepsy, ischaemic heart disease and long-term conditions.
Does the practice offer minor ailment support?
The official services page says local pharmacies also provide a minor ailments consultation facility.
What should I do when the surgery is closed?
Use NHS 111 online or call 111 for urgent non-emergency help. Call 999 for emergencies.
Does the official site link Croydon GP Hubs?
Yes. The official site links Croydon GP Hubs as a local service route.
What does CQC list for this practice?
CQC lists Dr Nabila Khan, also known as London Road Medical Practice, at Cavendish House, 515 London Road, Thornton Heath, CR7 6AR.
What is the organisation code?
NHS DSP Toolkit lists London Road Medical Practice organisation code H83021.
Does the practice have disabled access information?
The official menu lists Disabled Access. Check the official page or phone before travelling if access details are important.
Is this the official London Road Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official practice website, NHS profile and CQC profile for live verification.