Lindum Medical Practice Lincoln: get the right GP help, prescription or NHS route faster
Lindum Medical Practice is an NHS GP surgery at 1 Cabourne Court, Lincoln, Lincolnshire, LN2 2JP. This page turns the official practice, NHS and CQC details into a quick action guide for appointments, Accurx, opening hours, repeat prescriptions, fit notes, registration, CQC rating, access, parking and what to do when the surgery is closed.
Use this number for: urgent access problems, help if you cannot use online forms, registration questions, prescription problems, access needs, appointment routing, test-result concerns, or if you are unsure whether to use GP, pharmacy, Accurx, NHS 111 or 999.
Lindum Medical Practice
1 Cabourne Court
Cabourne Avenue
Lincoln
Lincolnshire
LN2 2JP
Use the full Cabourne Court address for maps, taxis, hospital letters, registration paperwork and family/carer travel planning.
Open directionsDecision hub: which route should a Lindum patient use first?
Use this before phoning, travelling, or submitting the wrong online request.
Life-threatening emergency
Call 999. Examples include chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, or someone not responding.
Urgent but not life-threatening
Use NHS 111 online or call 111, especially from 6:30pm to 8am, weekends or bank holidays.
GP appointment or advice
Use the practice’s Accurx online route from the website or NHS App. Requests are triaged by a clinician and prioritised as same day or routine up to 2 weeks.
Cannot use online forms
Phone 01522 569033. Explain that you cannot use Accurx and need help routing your request.
Repeat prescription
Use SystmOnline/NHS App or written request. The practice says repeat medication requests are not accepted over the telephone for safety reasons.
Minor illness
Consider pharmacy/self-care first for coughs, colds, hay fever, sore throat, indigestion, constipation, head lice, thrush and similar minor problems.
Lindum Medical Practice opening hours and request window
The important difference: physical opening times and online request availability are not exactly the same every day. Accurx requests are listed as open 8am to 6:30pm Monday to Friday.
| Day / service | Official detail | Patient action |
|---|---|---|
| Monday | 8am to 6:30pm | Use Accurx/practice route during working hours. |
| Tuesday | 7:30am to 6:30pm | Early opening listed; Accurx request window still starts at 8am. |
| Wednesday | 8am to 6:30pm | Use online request or phone if you cannot go online. |
| Thursday | 7:30am to 6:30pm | Early opening listed; check appointment instructions before travelling. |
| Friday | 8am to 6:30pm | Do not leave prescription requests until late Friday. |
| Saturday / Sunday | Closed | Use NHS 111 for urgent non-emergency care; 999 for emergencies. |
| Out of hours | 6:30pm to 8am, weekends and bank holidays | Use NHS 111 online or call 111. |
Appointments and Accurx: how Lindum now handles requests
The practice says it is no longer using AskMyGP and has changed to Accurx, which integrates with its clinical system. Patients can use it through the practice website without requesting login details, or via the NHS App.
Use 999 for danger signs and NHS 111 for urgent non-life-threatening help when the practice is closed or you are unsure.
The official site says Accurx is for appointments, admin and prescription requests from 8am to 6:30pm, Monday to Friday.
Include the symptom, start date, what changed, medicines, allergies, pregnancy, age of child, frailty, photos if requested, and best contact method.
All requests are triaged by a clinician and allocated as same-day priority or routine up to 2 weeks.
Accurx is not a 999 or urgent NHS 111 replacement.
Phone script: what to say if you need to call reception
This helps older patients, carers, parents, anxious callers and anyone who cannot use the online form.
Hello, my name is [name]. My date of birth is [date]. I am registered at Lindum Medical Practice. I need help with [one clear issue]. I can/cannot use Accurx. It started [when]. It is [getting worse/stable]. I take [important medicines]. Is this best handled by Accurx, GP, nurse, clinical pharmacist, pharmacy, NHS 111 or 999?
Repeat prescriptions: ordering, 2-working-day rule and safety warnings
The official prescriptions page says regular medication should be requested by ticking the required items on your counterfoil and returning it online, by calling in, or by post. It clearly says not to ring to order repeat medication because telephone requests are not accepted for safety reasons.
Order online
Use SystmOnline or NHS App where set up. Choose only the items you need.
Use counterfoil
Tick required items on the repeat prescription counterfoil and return it to the practice.
By post
Enclose a stamped, addressed envelope if you want the prescription returned to you.
Allow 2 working days
The practice says to allow 2 working days for processing, longer if using post.
| Prescription issue | What it means | Action |
|---|---|---|
| Need repeat medicine | Use online/counterfoil/post route. | Do not phone-order repeat medicine. |
| Pharmacy says it is not ready | Processing, EPS, pharmacy workload or review may still be pending. | Check you allowed at least 2 working days, plus extra for weekends/bank holidays. |
| You are on regular repeats | Electronic Repeat Dispensing may reduce repeated GP requests. | Ask the GP surgery or pharmacist if eRD is suitable. |
| Medication review due | The practice reviews repeat medication records annually. | Attend requested tests/appointments to avoid limited or stopped supplies for unsafe unmonitored medicines. |
| Side effects or hospital medication change | Clinical pharmacist may help. | Ask for a clinical pharmacist appointment or use Accurx. |
Fit notes and sick notes: 7-day rule
The official services page lists fit notes and explains the usual NHS rule: you do not need a doctor’s sickness certificate for illness lasting 7 days or less. Your employer may ask you to complete a self-certification form instead.
| Situation | What to do | Tip |
|---|---|---|
| Off sick 7 days or less | Use self-certification. | Your employer should not normally require GP evidence for this period. |
| More than 7 days off | Request a fit note through the practice route. | Give exact dates and reason. |
| Hospital caused/managed absence | Ask the hospital team if they can provide evidence. | This may be faster if they are responsible for the care. |
| Need an extension | Submit clear dates and current symptoms/work limits. | Do not leave it until a payroll deadline. |
Register with Lindum Medical Practice
The official registration page says doctors welcome new patients who live within the practice area. The NHS profile also states the surgery is currently accepting new patients.
The official page says new patients are welcome if they live within the practice area.
The practice says forms are available from reception and can also be downloaded/printed.
The official page says the downloaded form needs completing by hand and bringing to the surgery.
Do not wait until you are nearly out of repeat medicines while records are transferring.
Who should I see: GP, nurse, pharmacist or clinical pharmacist?
The official “Who should I see?” guidance says the practice tries to keep GP appointments for more serious health problems and asks patients to consider whether a nurse or pharmacist may be more appropriate.
| Need | Best first route | Examples |
|---|---|---|
| Pharmacist | Local pharmacy | Colds, hay fever, sore throats, indigestion, constipation, head lice, thrush, mouth ulcers, morning-after pill, period pain. |
| Practice nurse / nurse practitioner | Practice request route | Conjunctivitis, earache, skin problems, chest infection, back pain, water infections, animal bites, minor injuries. |
| Doctor / GP | Accurx or reception triage | Chest pain, abdominal pain, headache, HRT, follow-up, menstrual problems, fits/faints/blackouts, breast/testicular lumps, palpitations, fever under 5, breathing problems. |
| Clinical pharmacist | Telephone appointment | Long-term condition medication, side effects, annual medication reviews, hospital medication changes. |
Online services: Accurx, SystmOnline and NHS App
Lindum’s homepage links patients to Accurx for contact, SystmOnline for prescription ordering and the NHS App. These routes are useful only when used for the right task.
Accurx
Use for appointments, admin requests and prescription-related requests during the listed weekday window.
SystmOnline
Use for repeat prescription ordering if registered and set up.
NHS App
Use for NHS login, medicines, records and 111 online where available.
Access, parking, hearing loop and visiting the building
CQC describes Lindum Medical Practice as purpose-built premises within a healthcare complex, with allocated car parking, disabled access to the right of the main entrance, automated doors and clinical areas on the ground floor.
Parking
CQC notes allocated car parking, including disabled access to the right of the main entrance.
Wheelchair and mobility access
The main entrance has automated doors and can accommodate wheelchairs, mobility scooters and prams.
Ground-floor care
CQC states the clinical areas are all on the ground floor.
Hearing and family support
CQC notes disabled toilet facilities, baby-changing area and hearing loop facility.
CQC rating and quality-check note
CQC currently lists Lindum Medical Practice as Overall: Good. Its profile says the latest review was on 6 July 2023 and that CQC had not found evidence requiring reassessment at that stage.
| CQC area | Listed rating | Patient meaning |
|---|---|---|
| Overall | Good | Check CQC directly for the current rating before quoting it elsewhere. |
| Safe | Good | CQC checks safety systems and risk management. |
| Effective | Good | CQC checks whether care follows evidence and guidance. |
| Caring | Good | CQC checks dignity, respect and patient involvement. |
| Responsive | Good | CQC checks access, complaints and service response. |
| Well-led | Good | CQC checks leadership, governance and improvement. |
Map and directions to Lindum Medical Practice Lincoln
Address: Lindum Medical Practice, 1 Cabourne Court, Cabourne Avenue, Lincoln, Lincolnshire, LN2 2JP. Use the map for planning only; confirm appointment instructions before travelling.
For a driver or carer
Send the full destination: Lindum Medical Practice, 1 Cabourne Court, Lincoln, LN2 2JP.
Before leaving home
Check appointment time, whether it is face-to-face, phone/video, which documents to bring and whether the issue could be handled through Accurx.
What to do when Lindum Medical Practice is closed
The official site says out-of-hours urgent medical advice is available through NHS 111 between 6:30pm and 8am on weekdays, at weekends and on bank holidays.
| Problem | Use this route | Examples |
|---|---|---|
| Life-threatening emergency | 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, not responding, heavy bleeding. |
| Urgent but not life-threatening | NHS 111 online or 111 | Unwell and cannot wait for practice reopening, unsure if urgent care is needed. |
| Minor illness / medicine advice | Pharmacy or NHS 111 | Coughs, colds, sore throat, medicine advice, minor symptoms. |
| Repeat medicine nearly finished | Pharmacy, NHS 111 or practice when open | Do not use 999 for routine repeat prescriptions. |
| Mental health emergency | 999 if immediate danger; NHS 111 if urgent support needed | Mental health crisis should be treated as seriously as physical emergency. |
Official sources used
This guide converts official details into practical patient steps. Always confirm time-sensitive details before relying on them.
Official practice website · Appointments · Accurx request route · Repeat prescriptions · Who should I see? · Fit notes · Registration · NHS profile · CQC profile · NHS 111 online