Jubilee Medical Practice Syston

Emergency first: This is an independent patient guide, not the NHS and not The Jubilee Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, seizure not stopping, severe allergic reaction, immediate mental-health danger, or someone not responding. If it is urgent but not life-threatening, use NHS 111 online or call 111. For children under 5, the practice says to call 111.

Syston NHS GP surgery guide

Jubilee Medical Practice Syston: appointments, AccuRx, prescriptions, test results and NHS 111 routes

The Jubilee Medical Practice is an NHS GP surgery at Syston Health Centre, 1330 Melton Road, Syston, Leicester LE7 2EQ. Use this page to quickly find the correct route for urgent appointments, routine GP requests, AccuRx forms, repeat prescriptions, sick notes, test results, online records, registration, access needs, pharmacy care, complaints and out-of-hours help.

Choose care route Request appointment Order medicine

Before you call: fastest safe route

999

Danger signsCall 999. Do not wait for AccuRx, reception, callback or online advice.

8–10

Urgent same-day GP helpPhone Monday–Friday, 8am–10am or 2pm–4pm.

ARx

Routine GP requestUse AccuRx Medical Issue form 7am–12pm Monday–Friday.

111

Closed / urgentUse NHS 111. Mental health support: select mental health option.

Main practice phone

0116 295 0600

Phone lines: the practice header says phone lines open 8am to 6:30pm. Use this number for urgent same-day access, routine help if you cannot use the online form, test-result queries, access needs, registration help, sick-note questions, complaints and general patient navigation.

Tap to call practice Use phone script

Address for maps, taxis and letters

The Jubilee Medical Practice
Syston Health Centre
1330 Melton Road
Syston, Leicester
LE7 2EQ

NHS and the practice both list the surgery at Syston Health Centre, 1330 Melton Road. CQC may show the shorter wording “Melton Road, Syston, Leicester, LE7 2EQ”.

Open directions

Opening

Mon–Fri 8am–6:30pm

Phone

0116 295 0600

Routine online GP form

7am–12pm Mon–Fri

CQC

Overall: Good

Fast answer: The Jubilee Medical Practice Syston is at Syston Health Centre, 1330 Melton Road, Syston, Leicester LE7 2EQ. Phone 0116 295 0600. Opening hours are listed as Monday to Friday, 8am to 6:30pm, with Saturday and Sunday closed. Urgent same-day appointment requests are by phone Monday to Friday 8am–10am and 2pm–4pm. Routine GP appointment requests use the AccuRx online form between 7am and 12pm.

Decision hub: which Jubilee Medical Practice route should you use?

Use this before phoning, travelling or filling an online form. It helps patients, carers and older relatives avoid the wrong queue.

Life-threatening emergency

Call 999. This includes chest pain, stroke symptoms, severe breathing difficulty, collapse, heavy bleeding, serious allergic reaction or someone not responding.

Urgent same-day GP help

Phone 0116 295 0600 Monday to Friday between 8am–10am or 2pm–4pm. The Urgent Access Medical Team includes a GP, paramedics and registrars.

Routine GP appointment in next 14 days

Use the AccuRx online form between 7am and 12pm Monday to Friday and select “Medical Issue”. The practice aims to respond within 48 working hours for this route.

Admin query

Use AccuRx for admin questions, sick-note requests, repeat prescriptions, self-care information and general non-emergency admin needs.

Common minor condition

Consider community pharmacy / Pharmacy First first. The practice says pharmacists can assess and treat several acute minor conditions and may issue prescription-only medicine where appropriate.

Practice closed

For urgent medical advice between 6:30pm and 8am weekdays, weekends or bank holidays, use NHS 111. For children under 5, call 111.

Opening hours, phone access and out-of-hours route

Official practice website Official branch page NHS contact profile

When	Official detail	What to do
Monday	8am to 6:30pm	Use practice phone, AccuRx and online services during listed access windows.
Tuesday	8am to 6:30pm	Use routine form before 12pm if it is a routine GP request.
Wednesday	8am to 6:30pm	Use urgent phone windows for same-day access.
Thursday	8am to 6:30pm	Order prescriptions early; do not wait until the final tablet.
Friday	8am to 6:30pm	Allow extra time before weekends for medicine and urgent advice.
Saturday / Sunday	Closed	Use NHS 111 for urgent non-life-threatening help.
Out of hours	6:30pm to 8am weekdays, weekends and bank holidays	Call 111. People aged 5+ may use 111.nhs.uk; children under 5 should call 111.

Useful timing note: Google may show the surgery as “closed” outside hours. For urgent care during closed hours, do not wait for the practice to reopen if symptoms need same-day advice; use NHS 111 or 999 depending on severity.

Appointments: urgent same-day, routine GP request and cancellation

The official appointments page separates urgent same-day requests from routine GP appointment requests. Use the right route, because the form and phone windows are different.

Official appointments page AccuRx online form Call 0116 295 0600

Need	Official route	Important detail
Urgent same-day appointment	Phone Monday to Friday, 8am–10am and 2pm–4pm.	The Urgent Access Medical Team includes a GP, paramedics and registrars.
Routine GP appointment within next 14 days	Use AccuRx between 7am and 12pm Monday to Friday, select “Medical Issue”.	The practice aims to respond within 48 working hours. The option is not visible after 12pm.
No internet access	Call the practice or attend the surgery to complete the form between 8am and 10am.	Reception will still ask what you need help with for safe routing.
Consultation format	Telephone or face-to-face may be offered.	Telephone can be more flexible and may mean quicker help.
Cancel/change appointment	Use NHS account/NHS App or phone cancellation route.	Option 6 works 8am–4:30pm Monday–Friday. Outside those hours, use main switchboard option 5.

Write the main problem first.
Use one clear sentence: “I have had [symptom] for [time], and it is [worse/not improving/affecting work/sleep].”

Say what you need.
Tell them if you prefer phone or face-to-face, need an interpreter, have communication/access needs, or prefer a specific clinician.

Let care navigation work.
The Patient Services Team asks what you need help with so they can choose the most suitable doctor, nurse or health professional.

Phone / AccuRx wording that gives useful triage detail

Hello, my name is [name]. My date of birth is [date]. I am registered at The Jubilee Medical Practice. I need help because [one clear problem]. It started [when]. It is [getting worse / not improving / affecting daily life]. I have tried [self-care or medicine]. I need advice on whether this should be urgent same-day care, routine GP, pharmacy, nurse, mental health practitioner, NHS 111 or 999.

Online services: AccuRx, NHS account and SystmOnline

The official online-services page explains which tool to use. AccuRx does not need an account for the online form. NHS account and SystmOnline are for logged-in tasks such as repeat prescriptions, results and record viewing.

Official online services page NHS App SystmOnline

Tool	Use it for	Key limitation / note
AccuRx	Routine GP appointment request, admin question, self-care/community service information, sick note request and repeat prescription request.	Medical requests must be submitted 8am–6:30pm Monday–Friday on the online-services page; routine appointment “Medical Issue” form is 7am–12pm on the appointments page.
NHS account / NHS App	Cancel routine appointment, order repeat prescription, get test results and view your medical record.	You may need identity verification and online-services setup.
SystmOnline	Cancel routine appointment, order repeat prescription, get test results and view medical record.	Requires account setup and access codes.
Online-services registration	Request access to appointment/medication/record features.	Practice may phone/text to confirm GP authorisation, then you bring photo ID and proof of address for access codes.
Proxy access	Carer or relative access for someone else.	Requires proxy request, GP authorisation, photo ID and proof of address.

Online form safety: the practice says AccuRx should not be used for any medical problem you think is an emergency, including a worsening infection. Use 111 or 999 when appropriate.

Who should I see? Pharmacy First, self-care, NHS 111 or GP

The practice says GP appointments are kept for more serious or complex health problems and asks patients to consider whether another healthcare professional may be more appropriate.

Official “Who should I see?” page NHS pharmacy guidance NHS 111 online

Home

Self-care first

For coughs, colds, headaches and other minor ailments, the practice asks patients to try suitable self-care first when safe.

Community pharmacy

Pharmacies can help with coughs, sore throats, rashes, bites, back pain and several Pharmacy First conditions.

111

NHS 111

Use 111 if you need medical help fast but it is not a 999 emergency, you think you need A&E, you do not know who to call, or you need reassurance.

Mental health support

The practice says contact NHS 111 and select the Mental Health option. If talking is difficult, the practice lists text support on 07480 635199 with an aim to respond within 12 hours.

Pharmacy First examples listed by the practice: UTIs, ear infections, shingles, impetigo, infected insect bites and sore throat. Eligibility can depend on age, sex, symptoms and clinical risk, so the pharmacist will assess suitability.

Repeat prescriptions: order routes, 72-hour rule and EPS

The prescription page gives clear rules: order when you have less than 7 days of medication remaining, allow 72 hours excluding weekends, and contact the pharmacy after 72 hours to confirm they received it and ask when it will be ready.

Official repeat prescriptions page Online services guide NHS prescriptions guidance

Prescription task	Official route	Practical patient note
Order repeat prescription	NHS account/NHS App, SystmOnline, AccuRx admin query, repeat slip left at surgery or posted.	Use online route where possible because it creates a clear request trail.
When to order	Only order if you have less than 7 days of medication remaining.	Do not wait until the final tablet, especially before weekends or bank holidays.
Processing time	Ready for collection 72 hours after order is received, not including weekends.	Contact your pharmacy after 72 hours to confirm receipt and collection timing.
Postal prescription	Practice can post your prescription if you provide a stamped addressed envelope.	Postal delays can add time.
EPS nomination	Choose a pharmacy/dispenser so prescriptions can be sent electronically.	EPS can save a trip to the practice for paper prescriptions.
Medication review	Practice reviews health and medicines regularly and will tell you if you need a review.	Review may be with practice nurse, clinical pharmacist or doctor.

Weekend maths: “72 hours not including weekends” means a Friday request may not behave like a Monday request. Add pharmacy dispensing time as well.

Sick notes / fit notes: 7-day rule, backdating and extensions

Official sick notes page SC2 self-certification form

Situation	Official detail	Action
Ill for 7 calendar days or less	You usually do not need a doctor’s note.	Use employer self-certification / SC2 route.
First day of illness	Tell your employer on the first day you are ill and incapable of work.	Keep dates clear.
Likely off work more than one week	Book a routine appointment to discuss with a GP.	If you recover before appointment, phone so the slot can be offered to another patient.
Backdating request	Practice says sick notes will not be backdated unless you have seen/spoken to a practice doctor who advised it, or hospital written evidence exists.	Keep hospital letters and clear timeline.
Extension needed	Contact the practice or submit an AccuRx administrative request.	You may still need to speak to a GP.

Test results: NHS App, phone windows and hospital-test rule

The practice says test results are available through your NHS account/NHS App. For tests the practice asked you to have, phone during the stated results windows.

Official test results page NHS App

Question	Official detail	What to do
Can I see results online?	Yes, results are available to view via NHS account / NHS App where access is set up.	Use NHS App first if you have access.
When should I phone?	Call between 10am and 2pm, and after 4pm.	Avoid urgent-access peak phone times where possible.
Can I attend in person?	The page says you can alternatively attend the practice any time to ask for results.	Bring ID and allow for reception waiting time.
Can someone else ask?	Results are released only to the patient unless alternative arrangements have been agreed in writing.	Set written consent before a carer/relative calls.
Hospital asked for bloods but practice took sample?	Contact the hospital for the result, not the practice.	The hospital remains responsible for explaining tests it requested.

Medical records, NHS App access and Subject Access Requests

The practice says patients can view entries into their full medical records from 1 February 2023 onward, once online access is set up. Earlier records may need a Subject Access Request.

Official medical records page NHS App

Need	Official detail	Patient tip
View records from 1 Feb 2023 onward	Register for online services at the practice; photo ID required.	Ask reception if online access does not appear.
Use NHS App for records	Link NHS App to online services account using passphrase and account ID from reception.	Photo ID required for access code request.
Need records before Feb 2023	Make a Subject Access Request.	Specify exact dates/sections if you do not need the whole record.
Collect copies	Bring photo ID to confirm identity.	Do not send sensitive data to unofficial websites.
Summary Care Record	Contains basic information including allergies, medicines and adverse reactions unless you opted out.	Useful in emergencies or when GP practice is closed.

Doctors, nurses, pharmacists and care-navigation team

The official team page lists GP partners, salaried GPs, allied healthcare staff, nursing staff, medicine team, practice management, administration, care navigation and care co-ordinator roles. Staff can change, so confirm on the official page before relying on named availability.

Official team page CQC profile

Team	Names / roles listed	Best for
GP Partners	Dr Girish Purohit, Dr Nishaan Khoosal, Dr Tracy Blount, Dr Amit Bharkhada.	Complex diagnosis, GP decisions, continuity, long-term condition planning.
Salaried GPs	Dr Jinal Shah, Dr Sameer Joshi, Dr Zohaib Ali, Dr Anupa Shah, Dr Rebecca Carman.	General GP appointments and clinical assessment.
Allied healthcare team	Paramedic, Advanced Clinical Practitioner, Social Prescriber and Mental Health Practitioner.	Urgent access, wellbeing/social support, mental health navigation and non-GP clinical routes.
Practice nursing team	Practice Nurse Lead, practice nurse, diabetes nurse, nurse associate, healthcare assistant and phlebotomists.	Reviews, diabetes support, blood tests, injections, health checks and nursing appointments.
Medicine team	Senior Clinical Pharmacist, Practice Pharmacist, Pharmacy Technician, Pharmacy Administrator.	Medication reviews, repeat prescription issues and medicine questions.
Care navigation	Care Navigation Lead and care navigation team.	Directing your request to the right clinician/service.

CQC snapshot: CQC lists The Jubilee Medical Practice as a GP practice with overall rating Good. Latest inspection is listed as 24 November 2016, report published 27 April 2017, with a latest review dated 6 July 2023.

Register with Jubilee Medical Practice Syston

The practice says it has an open list and welcomes registration requests from patients living in or moving to the practice area. NHS also shows this GP surgery as accepting new patients at the time checked.

Official registration page NHS registration page NHS GP registration guidance

Check catchment area first.
NHS says most GPs only let you register if you live in the area they cover. Use the NHS catchment checker / practice area route.

Choose registration method.
The practice lists online patient registration, reception form, or a downloaded form completed at home and brought to surgery.

Prepare details.
NHS online registration asks for name/address, current GP if any, NHS number if known, emergency contact, carer details, medical history, allergies, medicines and contact details.

At reception, bring supporting documents if you have them.
The practice asks for photo ID or birth certificate and proof of address when registering at reception. NHS says online GP registration does not require proof of address, immigration status, ID or NHS number.

Book the new-patient check.
The practice recommends new patients undertake a health check with a practice nurse.

Named GP rule: the practice says you will have a named, accountable doctor coordinating your care, but you can still talk to or make appointments with any doctor or nurse.

Facilities, access needs, parking and communication support

NHS lists accessibility and parking features for this practice. These details are useful before travelling with mobility, hearing or carer needs.

NHS facilities page Practice accessibility page

♿

Wheelchair and step-free access

NHS lists wheelchair access and step-free access.

Loop

Hearing support

NHS lists an induction loop. Tell reception if you need communication support or written instructions.

Parking

NHS lists car parking, cycle parking and disabled parking.

Toilet

Disabled toilet

NHS lists disabled toilet facilities. Ask before arrival if you need extra assistance.

Arrival tip: Syston Health Centre can be busier during peak appointment times. Keep your appointment text, medicines list, sample containers if requested, glasses/hearing aids and any hospital letters ready.

Complaints, feedback and escalation routes

The practice asks patients to raise problems locally first where possible. If unresolved, a formal complaint should be made to the Practice Manager as soon as possible, ideally within days.

Official complaints page CQC profile

Complaint route	Official detail	Use when
Discuss locally first	Practice says to discuss with the staff member concerned first where possible.	Simple misunderstandings, appointment issues or quick correction requests.
Formal complaint	Write to the Practice Manager. Practice aims to acknowledge within 3 working days and look into it within 28 working days.	Unresolved or serious concerns.
LLR ICB	Phone 0116 295 7572 or email llricb-llr.enquiries@nhs.net.	If you feel you cannot raise it with the practice.
Parliamentary and Health Service Ombudsman	Complaints Helpline: 0345 015 4033.	If unhappy with the final response from the practice or commissioner.
POhWER Advocacy	Phone 0300 200 0084 or email pohwer@pohwer.net.	Free, independent NHS complaints advocacy support.

Map and directions

Address: The Jubilee Medical Practice, Syston Health Centre, 1330 Melton Road, Syston, Leicester, LE7 2EQ. Use the map for travel planning only; confirm appointment time and access needs before leaving.

Before travelling

Check appointment type, bring ID if needed, medicines list, sample if requested, relevant hospital letters, hearing aids/glasses and phone with appointment text.

For carers and relatives

Confirm written permission before asking for test results, records or confidential information on behalf of someone else.

What to do when Jubilee Medical Practice is closed

Problem	Use this	Examples
Life-threatening emergency	Call 999	Chest pain, stroke signs, severe breathing difficulty, collapse, severe allergic reaction, heavy bleeding or not responding.
Urgent but not life-threatening	NHS 111 online or call 111	Need help fast but not a 999 emergency, think you need A&E, need urgent advice or reassurance.
Child under 5	Call 111	The practice specifically says for children under 5 call 111.
Urgent mental health support	Call 111 and select Mental Health option.	If talking is difficult, the practice lists text support on 07480 635199 with an aim to respond within 12 hours.
Common minor condition	Community pharmacy / Pharmacy First where suitable.	Pharmacist can advise and may treat several common conditions.

Internal-link note for editor: no close Syston/Leicester GP-practice post URL was safely verified from the available medicalpracticeuk.org sitemap/search results during this build, so this HTML intentionally avoids forced internal links. Add 2–4 internal links only after confirming live related post URLs from the sitemap.

Official sources used for this guide

This page converts official practice, NHS and CQC information into a practical patient guide. Always confirm time-sensitive details before relying on them.

Official Jubilee Medical Practice website · Official branch page · Appointments · Online services · Repeat prescriptions · Sick notes · Test results · Who should I see? · Team · Register · Medical records · Complaints · NHS profile · CQC profile · NHS 111 online

Jubilee Medical Practice Syston FAQs

What is the phone number for Jubilee Medical Practice Syston?

The phone number is 0116 295 0600. The practice header says phone lines open 8am to 6:30pm. Call 999 for life-threatening emergencies.

Where is The Jubilee Medical Practice?

The Jubilee Medical Practice is at Syston Health Centre, 1330 Melton Road, Syston, Leicester, LE7 2EQ.

What are Jubilee Medical Practice opening hours?

The practice and NHS profile list Monday to Friday from 8am to 6:30pm, with Saturday and Sunday closed.

How do I request an urgent same-day appointment?

Phone the practice Monday to Friday between 8am and 10am or 2pm and 4pm. The urgent access team includes a GP, paramedics and registrars.

How do I request a routine GP appointment?

Use the AccuRx online form between 7am and 12pm Monday to Friday and select “Medical Issue”. The practice aims to respond within 48 working hours. If you do not have internet access, call the practice or attend surgery to complete the form between 8am and 10am.

Can I choose telephone or face-to-face?

The practice says it may offer a consultation by telephone or face-to-face at the surgery. You can tell them if you prefer phone or face-to-face, need an interpreter, or have access or communication needs.

How do I cancel an appointment?

Use your NHS account/NHS App or call the dedicated cancellation option. The practice says option 6 is available 8am to 4:30pm Monday to Friday. Outside those hours, use the main switchboard and select option 5.

How do I order repeat prescriptions?

Use your NHS account/NHS App, SystmOnline, AccuRx admin query, or the repeat ordering slip from your previous prescription. You can leave the slip at the surgery or post it.

How long do repeat prescriptions take?

The practice says your prescription will be ready for collection 72 hours after the order is received, not including weekends. It recommends contacting your pharmacy after 72 hours to confirm receipt and collection timing.

When should I order repeat medication?

The official prescription page says only order a repeat prescription if you have less than 7 days of medication remaining. Do not wait until your final tablet because weekends, bank holidays and pharmacy dispensing can add time.

When do I call for test results?

For tests requested by the practice, call between 10am and 2pm, and after 4pm. You may also view results through your NHS account/NHS App if access is set up.

Can someone else get my test results?

The practice says results are released only to the patient unless alternative arrangements have been agreed in writing.

Who gives results if the hospital requested my blood test?

If the hospital asked you to have blood tests, even if the practice carried them out, you need to contact the hospital for the results, not the GP practice.

How do I get a sick note?

You only need a doctor’s note if you are unable to work and ill for longer than 7 calendar days. For longer illness, book a routine GP appointment. Extension requests can be made by contacting the practice or using an AccuRx admin request, but you may still need to speak to a GP.

Is Jubilee Medical Practice accepting new patients?

The practice says it has an open list and welcomes registration requests from patients living in or moving to the practice area. NHS also showed the practice as accepting new patients at the time checked. Confirm current status before relying on it.

What is the CQC rating for The Jubilee Medical Practice?

CQC lists The Jubilee Medical Practice with an overall rating of Good. CQC shows the latest inspection as 24 November 2016, report published 27 April 2017, and latest review dated 6 July 2023.

Does Jubilee Medical Practice have disabled access and parking?

NHS lists disabled parking, disabled toilet, induction loop, wheelchair access, step-free access, car parking and cycle parking for this GP surgery.

What should I do when the surgery is closed?

For urgent non-life-threatening help between 6:30pm and 8am weekdays, weekends or bank holidays, call NHS 111 or use 111.nhs.uk for people aged 5 and over. For children under 5, call 111. Call 999 for life-threatening emergencies.

Independent directory disclaimer: medicalpracticeuk.org is not the NHS, not The Jubilee Medical Practice and not CQC. This guide is for general patient information only. Opening hours, appointment windows, AccuRx availability, prescription rules, test-result timings, staff details, registration status, facilities, CQC rating and contact routes can change. Always confirm important details with the official practice website, NHS.uk, CQC, NHS 111 or the surgery before relying on them.

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