Lighthouse Medical Practice Eastbourne
Lighthouse Medical Practice operates from two Eastbourne sites, so the first thing to check is whether you need College Road Surgery or Ian Gow Memorial Health Centre.
This guide brings together the current phone numbers, appointment route, opening arrangements, online services, prescriptions, test results, registration status, access information and NHS urgent-care options.
Which Lighthouse Medical Practice Site Do You Need?
Lighthouse is a two-site practice. Check your appointment message or ask reception which location you should attend before leaving home.
College Road Surgery
Address:
6 College Road
Eastbourne
East Sussex
BN21 4HY
Reception: 01323 735044
The official practice contact page says Eastbourne railway station is approximately a five-minute walk away.
Ian Gow Memorial Health Centre
Address:
Milfoil Drive
Langney
Eastbourne
East Sussex
BN23 8BR
Reception: 01323 766358
The practice lists car parking and disabled parking at the Ian Gow site.
Lighthouse Medical Practice Opening Arrangements
The practice publishes weekday contact access to 6:30pm. In-person arrangements can differ from phone and online access, particularly later in the day.
| Day | Published arrangement | What patients should know |
|---|---|---|
| Monday | 8am–6:30pm | Extended appointments from 6:30pm to 8:15pm are listed at alternate sites. |
| Tuesday | 8am–6:30pm | Online and telephone contact continues to 6:30pm. |
| Wednesday | 8am–6:30pm | Patients attending in person later in the day may be redirected. |
| Thursday | 8am–6:30pm | Check the official site before travelling during unusual closure periods. |
| Friday | 8am–6:30pm | Allow enough time for prescription and admin requests before weekends. |
| Saturday | By appointment / ask reception | The practice tells patients to ask reception about Saturday appointments. |
| Sunday | Closed | Use NHS 111 for urgent non-emergency help. |
How to Request an Appointment at Lighthouse Medical Practice
The practice says all GP appointment requests are triaged through its Clinical Hub. Nurse appointments can be booked directly by Patient Services reception staff and call handlers.
Urgent GP request
Phone College Road or Ian Gow from 8am on a weekday, or speak to reception in person during published reception hours.
Routine medical problem
Use the practice’s online consultation service, phone the appropriate site or speak to reception.
Nurse appointment
The practice says nurse appointments can be booked directly through Patient Services reception staff and call handlers.
What happens after you make a GP request?
Tell the practice what you need help with
Give a short, practical description rather than only asking to “see a GP”.
The request is clinically routed
The Clinical Hub uses the information provided to decide which clinician or service is suitable and how quickly assessment is required.
You may be offered different consultation types
The official appointment page says consultations may be by phone, face-to-face, video call, text or email depending on the situation.
Check the site before attending
If a face-to-face appointment is arranged, confirm whether it is at College Road or Ian Gow.
Which Lighthouse Route Should You Use?
This browser-only helper does not send symptoms or personal information anywhere. It simply points to the appropriate published route.
Your suggested route will appear here.
Engage Consult and NHS Online Services
Lighthouse uses more than one online route. The correct option depends on whether you need clinical help, an admin request, prescriptions or access to your NHS record.
Engage Consult
The practice says Engage Consult can be used for non-emergency medical problems, repeat prescription requests, sick notes, questions about test results and administrative queries.
NHS account / NHS App
The practice lists repeat prescriptions, test results, parts of your health record, appointment checking or cancellation and vaccination information among the NHS account functions.
Repeat Prescriptions
The practice’s current prescription page recommends ordering repeats through your NHS account/NHS App or its online system.
NHS account
Choose the repeat medicines you need and nominate the pharmacy where you want the prescription sent.
Online form
The practice provides an online repeat-prescription route through its website.
Allow processing time
The official prescription page says prescriptions can normally be collected from the nominated pharmacy three to five working days after ordering.
If you have a prescription question rather than an order request, the practice says you can phone the relevant surgery and select Option 2 for the prescribing team.
Open official prescription guidanceTest Results
The practice says it will contact you when reviewed test results show that further tests or treatment are needed.
View results online
Once reviewed by a doctor, results may be available through your NHS account or Patient Access.
Question about a result
The practice asks patients to use Engage Consult if they want to discuss a result.
Unable to use online services?
Contact reception at your site and use the option currently provided by the practice for test-result assistance.
Sick Notes and Fit Notes
Seven days or less
The practice explains that employers should normally use self-certification rather than requesting medical evidence for sickness lasting seven days or less.
More than seven days
A fit-note request can be made through Engage Consult, by calling the relevant surgery or by visiting the practice.
Is Lighthouse Medical Practice Accepting New Patients?
The practice says this restriction is temporary and relates to significant pressure on the practice, staffing changes, reduced GP capacity and growth in the patient list.
Check the current registration alert first
Registration status can change. Do not rely on an old directory listing or an older search result.
Check your address against the practice boundary
The practice says patients normally need an address within its Eastbourne catchment area.
Check which Lighthouse site applies
College Road and Ian Gow serve different parts of the practice area. The practice may allocate the appropriate site according to where you live.
Use NHS Find a GP if registration remains suspended
The practice registration page links patients to NHS guidance for finding other GP surgeries that may be accepting registrations.
Parking, Accessibility and Getting to the Practice
College Road
The practice says Eastbourne railway station is around a five-minute walk from College Road Surgery.
Ian Gow parking
The official contact page lists car parking and disabled parking at the Ian Gow site.
Accessibility
The practice lists disabled WC, induction loop, signing service, step-free access and wheelchair access among its accessibility facilities.
Lighthouse Medical Practice CQC Rating
Check the current CQC recordWhat to Do When Lighthouse Medical Practice Is Closed
Call 999 for a life-threatening medical emergency or serious injury.
Use NHS 111 when you need urgent medical help but it is not a 999 emergency.
The practice currently tells patients calling during this period to use 0300 555 5252.
NHS 111 is available 24 hours a day. The practice also links to NHS 111 online for people who can use the digital service.
Lighthouse Medical Practice Eastbourne Maps
These maps are independent location aids based on the practice’s verified published addresses. They are not official NHS maps.
College Road Surgery
6 College Road, Eastbourne, East Sussex, BN21 4HY
Ian Gow Memorial Health Centre
Milfoil Drive, Langney, Eastbourne, East Sussex, BN23 8BR
Official Lighthouse Medical Practice and NHS Links
Use these official pages for live forms, current opening arrangements, registration changes and service rules.
Lighthouse Medical Practice Eastbourne FAQs
Where is Lighthouse Medical Practice in Eastbourne?
It operates from College Road Surgery at 6 College Road, Eastbourne, BN21 4HY and Ian Gow Memorial Health Centre at Milfoil Drive, Langney, Eastbourne, BN23 8BR.
What is the Lighthouse Medical Practice phone number?
College Road reception is 01323 735044 and Ian Gow reception is 01323 766358.
Which Lighthouse surgery should I attend?
Check your appointment confirmation or ask reception. Lighthouse has two Eastbourne sites, so do not assume every appointment is at College Road.
How do I request a GP appointment?
The practice says GP appointment requests are triaged through its Clinical Hub. You can contact the practice by phone, use the online consultation route for suitable routine problems, or speak to reception.
Can I order a repeat prescription by phone?
No. The official prescription page says repeat prescription requests are not accepted by telephone or email. Use your NHS account/NHS App, the online route or the paper request process.
How long does a repeat prescription take?
The current practice prescription page says prescriptions should normally be available from your nominated pharmacy three to five working days after ordering.
How do I check my test results?
After a doctor has reviewed them, results can be viewed through your NHS account or Patient Access. The practice also provides routes for patients who need to ask a question about a result.
Is Lighthouse Medical Practice accepting new patients?
The practice’s current registration page says normal new-patient registrations are temporarily suspended or limited. Check the official registration page because the position can change.
What is Lighthouse Medical Practice’s CQC rating?
The current CQC profile displays an overall rating of Outstanding. The published inspection report is from 2016, and CQC records a subsequent data review in July 2023 without reassessing that rating.
What should I do when Lighthouse Medical Practice is closed?
Use NHS 111 for urgent medical help that is not a 999 emergency. Call 999 for life-threatening emergencies. The practice currently gives 0300 555 5252 for calls between 6pm and 6:30pm on weekdays.