Hockley Farm Route Gate
If you searched for Hockley Farm Medical Practice, the useful answer is not only the phone number. You need to know when Rapid Health is the right route, when reception lines are open, how prescriptions are ordered, when test results can be requested, and what happens on Thursdays or protected-learning afternoons.
This guide brings the important public details from the official practice pages into one patient-first route map, then gives official links only when you are ready to act.
About Hockley Farm Medical Practice
Hockley Farm Medical Practice is an NHS GP surgery at Braunstone Health & Social Care Centre in Leicester. The official website presents several routes for care: Rapid Health for booking/admin requests, phone or reception for access support, SystmOnline and NHS App for online services, email and other routes for prescriptions, and NHS 111 or 999 for urgent/out-of-hours care.
NHS GP surgery
The practice is listed at Braunstone Health & Social Care Centre, 39 Hockley Farm Road, Leicester, LE3 1HN.
Route-first care
The biggest user need is choosing between Rapid Health, reception, SystmOnline, NHS App, prescription route, result line, 111 or 999.
Privacy first
Use official forms and routes before entering personal, medical or prescription information online.
What Do You Need from Hockley Farm Medical Practice Today?
Use this section before calling. It converts the official practice details into clear patient actions.
Appointment or admin request
- Use Rapid Health / appointment request form when suitable.
- Phone 0116 222 6100 if online access is difficult.
- Urgent today/tomorrow and routine next-7-days requests use the same route options.
Repeat prescription
- Request online, NHS App, email, or repeat slip route.
- Email shown: lcccg.hockleyfarmreception@nhs.net.
- Allow 72 hours before collecting/sending to pharmacy.
Test results
- Call for blood, urine or x-ray results between 11:00am and 12:30pm.
- Results are released to the patient only for confidentiality.
- A doctor can advise what action is required.
Sick note
- A doctor’s note is normally needed only when illness lasts longer than seven calendar days.
- Shorter absences usually use self-certification.
- Private sick notes are listed under non-NHS services.
Online access
- SystmOnline can request appointments or repeat prescriptions.
- Ask reception for individual access and ID code.
- New patients automatically receive login and password.
Closed or urgent?
- Out of hours: call 111.
- Children under 5: call 111.
- People aged 5 and over can use 111.nhs.uk.
Phone, Address, Email and Opening Times
| Need | Official detail | Practical user note |
|---|---|---|
| Address | Braunstone Health & Social Care Centre, 39 Hockley Farm Road, Leicester, LE3 1HN | Use the full address to avoid confusion with other Hockley-named services. |
| Phone | 0116 222 6100 | Lines are shown as open 8:00am to 6:30pm. Important alerts mention lunchtime/Thursday exceptions. |
| lcccg.hockleyfarmreception@nhs.net | Use official email only for appropriate admin/prescription routes; do not send emergencies by email. | |
| Monday | 8:00am to 8:00pm | Extended Access booked appointments available 6:30pm to 8pm. |
| Tuesday | 8:00am to 6:30pm | Extended Access remote consultation available 6:30pm to 8pm. |
| Wednesday | 8:00am to 6:30pm | Extended Access remote consultation available 6:30pm to 8pm. |
| Thursday | 8:00am to 6:30pm | Reception remains open, but no clinicians are available from 1pm onwards; phone lines divert to Willows Urgent Care. |
| Friday | 8:00am to 6:30pm | Normal weekday route unless official notices say otherwise. |
| Saturday | 9:00am to 5:00pm | Extended Access remote consultation available. |
| Sunday | Closed | Use NHS 111 if urgent and not a 999 emergency. |
Rapid Health Appointments: Urgent, Routine and Cancellation Routes
Hockley Farm’s official appointment information separates urgent requests for today/tomorrow and routine requests in the next 7 days, but the access routes are similar: appointment request form for age 16+, phone, or speaking with reception.
Use the appointment request form when suitable
The official appointment page says urgent requests for today/tomorrow and routine requests in the next 7 days can use the appointment request form. This service is for people aged 16 or above.
Phone if online access is difficult
Call 0116 222 6100, Monday to Friday between 8am and 6:30pm, while noting official alerts about phone-line exceptions.
Reception will ask what you need help with
Prepare one clear reason. This helps route the request to the right clinician, admin route, pharmacist, nurse, 111 or 999.
Visit reception if needed
The official page says you can visit the surgery and speak with a receptionist Monday to Friday when open.
Cancel early
To cancel or change an appointment, use the online form if aged 16+, phone the practice, or speak to reception.
Phone Lines, Thursday Afternoons and Protected Learning Time
These details are easy to miss, but they affect real patients trying to call.
| Situation | Official detail | What patients should do |
|---|---|---|
| Routine phone line | The practice header says lines open 8:00am to 6:30pm. | Call with a clear reason, date of birth, contact number and urgency. |
| New booking alert | The official booking alert says phone lines are closed 12pm-1pm daily. | Avoid calling during the lunch closure unless official advice changes. |
| Thursday after 1pm | Reception remains open, but no clinicians are available from 1pm onwards. | Phones are diverted to Willows Urgent Care; direct number listed: 0116 220 2578. |
| Protected Learning Time | The surgery closes every 3rd Wednesday of the month except August and December from 1pm and reopens the following working day. | Phones divert to Willows Urgent Care after 1pm. Check live notices before relying on PLT dates. |
| Out of hours | Between 6:30pm and 8am weekdays, weekends and bank holidays, call 111. | Use 999 for emergencies, not the routine phone line. |
Repeat Prescriptions: NHS App, SystmOnline, Email and Repeat Slip
The official services page lists several repeat prescription routes. Choose the route you can use reliably, then request early enough for processing and pharmacy time.
| Prescription route | Official detail | How to avoid delay |
|---|---|---|
| SystmOnline / online request | Online services can request repeat prescriptions. | Ask reception for access and ID code if you are not set up. |
| NHS App | NHS App can order repeat prescriptions, view available medicines and choose a pharmacy. | Check your nominated pharmacy before sending the request. |
| Email request | The prescription page lists email requests to lcccg.hockleyfarmreception@nhs.net. | Include full name, date of birth, medicine names, dose and pharmacy if needed. |
| Repeat slip | Tick required items clearly on the computerised slip and drop it off. | Use this route if you have the paper repeat slip and are visiting the surgery. |
| Processing time | The prescription page says to allow 72 hours. | Order before weekends, bank holidays or travel. |
| Private prescriptions | Private prescriptions are listed as non-NHS services. | Ask whether a charge applies before requesting private/admin paperwork. |
Test Results: 11:00am to 12:30pm Call Window
Examples
The official service page refers to results such as blood, urine and x-ray results.
Best call time
Call for results between 11:00am and 12:30pm each day.
Confidentiality
Results are released to the patient only to protect confidentiality.
Do not call early
The practice says telephones are very busy in the early morning, so avoid result calls then.
Sick Notes and Non-NHS Paperwork
Hockley Farm’s sick-note page gives a simple rule: a doctor’s note is normally needed only if you are unable to work and ill for longer than seven calendar days.
| Situation | Practice guidance | Best route |
|---|---|---|
| Off work 7 calendar days or less | You normally do not need a doctor’s note. | Use self-certification where appropriate. |
| Ill for longer than 7 calendar days | A doctor’s note may be needed. | Use the official sick-note route or appointment/admin request guidance. |
| Private sick note / insurance / fitness-to-travel | These are listed as non-NHS services. | Ask about fees and timescales before requesting. |
| Medical reports / holiday cancellation forms | Also listed as non-NHS services. | Provide exact form, deadline and destination organisation. |
SystmOnline and NHS App: What You Can Do
The official online-services page says SystmOnline can be used for appointment and repeat prescription requests. The NHS App page lists broader NHS account features.
SystmOnline
You can request an appointment or repeat prescription online. Ask reception for an individual access and ID code.
New patients
All new patients registering with the surgery automatically receive a logon and password.
NHS App
The app can order repeat prescriptions, book/cancel GP appointments, get health advice, view GP record information and show your NHS number.
Register with Hockley Farm Medical Practice
The official registration page says the practice has an open list and welcomes registration requests from patients living in or moving to the practice area.
Check the practice area
Registration is for patients living in or moving to the practice area.
Use online registration plus additional form
The official page asks patients to complete the online registration form and the additional information form.
Use reception forms if preferred
You can complete a form available from reception. Bring photographic identification and proof of address.
Named accountable doctor
You will have a named accountable doctor coordinating your care, but you can still talk to or make appointments with any doctor or nurse.
New patient health check
The practice recommends new patients undertake a health check with a practice nurse.
Temporary patient rule
Temporary registration can last up to three months. After three months, you must re-register temporarily or permanently.
Clinics and Services Listed by Hockley Farm
Do not request every task as a GP appointment. The official clinics page lists appointment types where the right nurse, midwife, GP or service route matters.
| Clinic / service | Official detail | Patient route |
|---|---|---|
| Antenatal care | Routine antenatal check-ups by qualified midwife at the practice; Thursday 9am-1pm. | Ask reception which antenatal route applies. |
| Chronic disease reviews | Nurse-led reviews include asthma, atrial fibrillation, heart disease, kidney disease, COPD, diabetes, epilepsy, heart failure, housebound reviews, hypertension, peripheral arterial disease and stroke. | Book the correct review type instead of a generic GP appointment. |
| Family planning | Clinic provides contraception advice, coil fitting and free condoms; Tuesday 2:30pm-4pm. | Ask for the correct clinic appointment. |
| Mother and baby | Drop-in clinic for advice and weight checking; vaccinations for children up to age 5; Wednesday 2:30pm-4pm. | Check current clinic running before travelling. |
| Smear tests | Cervical screening is carried out by practice nurses when you receive a reminder. | Book with the practice nurse. |
| Travel health | The official clinic page says you may need vaccination before travelling abroad. | Book early enough before travel; check destination advice. |
Doctors, Nurses, Pharmacists and Practice Team
The official team page lists doctors, GP registrars, clinical pharmacists, practice nurses, health care assistants, practice manager and reception leadership. Use the team page for current names because staff can change.
Doctors listed
The official page lists Professor Samuel Seidu, Professor Kamlesh Khunti, Dr A Elsaghir, Dr Mishali, Dr Reddy, Dr Ademola and Dr Khunti.
GP registrars
The team page lists GP registrars Dr Ayodele Eleruweere and Dr Mohammed Kurdy.
Clinical pharmacists
The official team page lists Zainab Ismail, Lisa Hearfield and Safiyah Ahmad as clinical pharmacists.
Nursing team
The page lists Joyce Oduro as Nurse Manager, Usaima Abbas as Practice Nurse, and several healthcare assistant/nursing associate roles.
Management
The practice manager is listed as Mrs Seema Parbat, with Purvisha Mahendra as Deputy Practice Manager.
Reception leadership
The practice staff section lists Julie Regan as Reception Manager and Caroline Marriott as Deputy Reception Manager.
Accessibility and Communication Support
The accessibility page is mainly about the website, but it also gives useful patient communication support routes.
Website accessibility
The practice says the website should allow zoom up to 300%, keyboard navigation, speech recognition navigation and screen-reader listening for most content.
Different formats
If you need information in large print, easy read, audio or braille, contact the practice. The page says it will consider requests and get back within 14 days.
Hearing and BSL support
The page mentions text relay, audio induction loops, and arranging a British Sign Language interpreter if you contact the practice before your visit.
Complaints, Compliments and Healthwatch Leicester
The official complaints page advises patients to speak with the practice manager or put formal complaints in writing if an issue cannot be resolved informally.
Formal complaint route
Request to talk to the practice manager or put your complaint in writing so the details are clear.
Acknowledgement
The practice says written complaints will be acknowledged within 3 working days.
Help writing complaint
Healthwatch Leicester is listed at Clarence House, Humberstone Gate, Leicester, LE1 3PJ, phone 01162 518313.
CQC, Practice Code and Patient List Context
CQC is useful for inspection history and service quality context, not for live appointment availability.
Overall rating
CQC currently lists Hockley Farm Medical Practice as Requires improvement.
Latest assessment
CQC shows latest assessment on 25 April 2024 and report published on 10 July 2024.
Practice code
The patient information section lists practice code C82053 and patient list size 11,230 as of September 2024.
Hockley Farm Route Planner
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Copy-and-Use Scripts
Rapid Health / appointment request
I am registered with Hockley Farm Medical Practice. My main problem is ______. It started ______. It is worse/better today. I take ______. I am worried because ______. I can take a call at ______.Repeat prescription email
Patient name: ______. Date of birth: ______. Medicine name and strength: ______. Dose: ______. Pharmacy: ______. I have ______ days left.Test-result call
Hello, I am calling between 11:00am and 12:30pm for my ______ result taken on ______. My date of birth is ______. Is there a GP message or action needed?Complaint wording
I would like to raise a formal complaint about ______. The date was ______. The people/service involved were ______. I would like the practice to look into ______.Map: Hockley Farm Medical Practice, Leicester LE3 1HN
Use this map for Braunstone Health & Social Care Centre, 39 Hockley Farm Road, Leicester, LE3 1HN. Check appointment instructions before travelling.
Official Resources
Use these links after reading the relevant section above. The article explains the details first; the link is for action or verification.
Related MedicalGroupUK Guides
These live MedicalGroupUK guides help users compare Leicester and UK GP access patterns.
Hockley Farm Medical Practice FAQs
What is the Hockley Farm Medical Practice phone number?
The official phone number is 0116 222 6100.
Where is Hockley Farm Medical Practice?
Hockley Farm Medical Practice is at Braunstone Health & Social Care Centre, 39 Hockley Farm Road, Leicester, LE3 1HN.
What is the official email for Hockley Farm Medical Practice?
The official email shown on the practice website is lcccg.hockleyfarmreception@nhs.net.
What are Hockley Farm Medical Practice opening times?
The official homepage lists Monday 8am-8pm, Tuesday to Friday 8am-6:30pm, Saturday 9am-5pm and Sunday closed, with extended access notes on some days.
What should I do when Hockley Farm Medical Practice is closed?
Use NHS 111 for urgent medical advice between 6:30pm and 8am on weekdays, weekends and bank holidays. Call 999 for emergencies.
What happens on Thursdays after 1pm?
The official homepage says reception remains open, but no clinicians are available from 1pm onwards. Phone lines are diverted to Willows Urgent Care, and the direct number shown is 0116 220 2578.
What is Protected Learning Time at Hockley Farm?
The practice says it closes every 3rd Wednesday of the month except August and December for PLT from 1pm and reopens the following working day. Phones divert to Willows Urgent Care after 1pm.
How do I request an appointment?
The official appointment page says urgent and routine requests can use the appointment request form for people aged 16 or above, by phone on 0116 222 6100, or by speaking with reception.
What is Rapid Health?
Rapid Health is the practice’s online patient request route for GP appointment or admin requests.
Can under-16s use the appointment request form?
The official appointment page states the appointment request form service is only available for people aged 16 years or above.
Why will reception ask what I need help with?
The appointment page says the practice will ask what you need help with. This helps direct the request safely and appropriately.
How do I cancel an appointment?
The appointment page says you can cancel using the online form if aged 16 or above, by phoning 0116 222 6100, or by visiting the surgery and speaking with reception.
How do I order repeat prescriptions?
The official services page lists online repeat prescription requests, NHS App, email requests and repeat slip drop-off as routes.
How long do repeat prescriptions take?
The repeat prescription page says to allow 72 hours.
Can I use the NHS App?
Yes. The practice’s NHS App page lists ordering repeat prescriptions, booking appointments, getting health advice, viewing GP record information and seeing your NHS number.
What is SystmOnline used for?
The official online-services page says SystmOnline can be used to request an appointment or repeat prescription online.
How do I get SystmOnline access?
The online-services page says to ask reception for an individual access and ID code. New patients automatically receive a logon and password.
When should I call for test results?
The official services page says to call for blood, urine or x-ray results between 11:00am and 12:30pm each day.
Can someone else get my test results?
The official services page says results are released only to the patient to ensure confidentiality.
When do I need a sick note?
The official sick-note guidance says a doctor’s note is needed only if you are unable to work and ill for longer than seven calendar days.
How do I register with Hockley Farm Medical Practice?
The registration page says the practice has an open list for patients living in or moving to the practice area. You can use the online registration form plus additional information form, or forms from reception with photo ID and proof of address.
Will I have a named GP?
Yes. The registration page says you will have a named accountable doctor responsible for coordinating your care, but you can still see any doctor or nurse.
Does Hockley Farm run antenatal clinics?
The clinics page lists routine antenatal check-ups by a qualified midwife at the practice on Thursday 9am-1pm.
Does Hockley Farm offer family planning?
The clinics page lists a family planning clinic providing contraception advice, coil fitting and free condoms on Tuesday 2:30pm-4pm.
Does Hockley Farm offer mother and baby clinic?
The clinics page lists a drop-in clinic for advice and weight checking, plus vaccinations for children up to age 5, on Wednesday 2:30pm-4pm.
What is the CQC rating for Hockley Farm Medical Practice?
CQC lists Hockley Farm Medical Practice with an overall rating of Requires improvement, with report published on 10 July 2024.
Is this the official Hockley Farm Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Hockley Farm Medical Practice website for live forms, current notices and current service rules.