Frome Medical Practice Frome

Emergency first: This is an independent patient guide, not the NHS and not Frome Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, a serious allergic reaction, or if someone is not responding. For urgent help that is not life-threatening, use NHS 111 online or call 111.

Frome NHS GP surgery guide

Frome Medical Practice Frome: appointments, NHS App, prescriptions, results and urgent care

Frome Medical Practice is an NHS GP surgery at Frome Medical Centre, Enos Way, Frome, Somerset BA11 2FH. This guide gives the exact action route for online appointment requests, phone contact, repeat medication, test results, NHS App support, fit notes, registration, Frome UTC, parking, accessibility and out-of-hours care.

Choose care route Request appointment Order medication

Fast route before you call

999

Life-threatening emergencyCall 999 or go to A&E now. Do not wait for a GP form.

FORM

GP, nurse or clinician requestUse the online appointment request form. Phone if you cannot use online options.

UTC

Urgent same-day issueFrome UTC is at Frome Community Hospital, Enos Way, open 8am–9pm.

MED

Repeat medicationUse NHS App, online form, in-person slip or post. Order 1 week early.

Main practice phone

01373 301301

Use this for: help completing online forms by phone, appointment support, medication queries if you cannot use the form, home-visit requests, access needs, registration help, urgent questions during core hours and general practice contact.

Tap to call surgery Use phone script

Address for maps and letters

Frome Medical Practice
Frome Medical Centre
Enos Way
Frome
Somerset
BA11 2FH

The same Enos Way site also matters for urgent care because Frome Community Hospital / Frome UTC is listed as the nearest urgent treatment route.

Open directions

Phone lines

8am–6:30pm

Online services

Available from 7am during core hours

Extended access

Mon–Fri evenings + Sat morning by appointment

Frome UTC

8am–9pm, last patient 8:30pm

Quick answer: Frome Medical Practice is at Frome Medical Centre, Enos Way, Frome, Somerset BA11 2FH. Phone 01373 301301. Main phonelines are open Monday to Friday, 8am to 6:30pm. The practice uses an online form for urgent, routine and follow-up appointment requests. Repeat medication should be ordered at least 1 week before you run out, and the practice asks patients to allow 3 working days for processing.

Decision hub: what should a Frome patient do first?

Use this before filling in a form, phoning reception or going to urgent care.

Danger signs

Call 999 or go to A&E now for life-threatening symptoms or serious self-harm risk.

Urgent same-day issue

Use NHS 111 online/call 111 or Frome UTC if appropriate. Frome UTC is listed at Frome Community Hospital, Enos Way, open 7 days, 8am–9pm, last patient 8:30pm.

GP, nurse or clinician appointment

Use the online appointment request form for urgent, routine and follow-up requests. The practice can complete the form with you over the phone if you cannot use online options.

Repeat medication

Use the NHS App first. If the item is not suitable for the NHS App, use the online medication form, in-person slip or post.

Test results

Results are usually available after 5 working days. The practice says not to phone; use the NHS App or online test-results request.

Young person aged 13–19

The Young Person’s Clinic runs Wednesday afternoons, 3pm–5pm in Area 7, without booking, for sexual health, contraception, anxiety, stress and mental health advice.

Opening hours, phone hours and extended appointments

The practice phone, online and reception routes are not all the same. Use this table to avoid calling at the wrong time.

Official contact page NHS profile

Route	Official detail	What to do
Main phone lines	Monday to Friday, 8am to 6:30pm.	Call 01373 301301.
Core practice hours	Monday to Friday, 8am to 6:30pm.	Use online services, telephone or walk in to reception during core hours.
Online services	Available from 7am during core hours.	Best first route for appointment requests, medication forms and admin queries.
Extended access	Monday to Friday 6pm–8:30pm; Saturday 8:30am–12:30pm.	By prior appointment only.
Bank holidays	Practice is closed on bank holidays.	Check closures before travelling and order medication early.
Urgent Treatment Centre	Frome UTC is open 7 days, 8am–9pm; last patient admitted at 8:30pm.	Use for urgent same-day issues where appropriate. UTC can close early at times.

Patient tip: online services opening from 7am does not mean every issue is handled instantly. Write a clear request and include the safest callback number.

Appointments: online request form, NHS App bookings, phone help and home visits

Frome Medical Practice uses one online form for urgent, routine and follow-up appointment requests with GPs, nurses and other clinicians.

Official appointments page Request appointment form Call 01373 301301

Use the online request form first.
The same form is used for urgent, routine and follow-up appointment requests.

Choose the right request type.
Say whether you need a GP, nurse, medication review, admin help, follow-up or home-visit assessment.

Use NHS App only when the practice has asked you to book certain appointments.
NHS App is quickest for B12 injections, blood tests, Blood Pressure plus, cervical screening, ECG and INR when invited/appropriate.

Phone if you cannot use online options.
The care-navigation team can support you by completing the online form with you over the phone.

Home visits are assessed.
If you think you need a home visit, phone 01373 301301. Home visits are suitable for some patients but not needed in most cases.

Cancel, change or check appointments early.
Cancel using the NHS App, online form or phone. Give as much notice as possible so the appointment can be offered to someone else.

Phone script for care navigation

Hello, my name is [name]. Date of birth [date]. I am registered at Frome Medical Practice. I cannot use the online form / I need help choosing the right route. My main problem is [one sentence]. It started [when]. I am worried because [reason]. Can you help me complete the correct appointment request?

Young people: patients under 16 can book their own appointment. Frome Medical Practice also lists a Young Person’s Clinic every Wednesday afternoon, 3pm to 5pm, in Area 7, without booking.

NHS App at Frome Medical Practice: what it can do and where it cannot solve everything

The practice recommends the NHS App for repeat prescriptions, appointment details, symptoms, medical records and certain bookable appointment types.

Official NHS App page Download NHS App

NHS App task	Useful for	Important detail
Repeat prescriptions	See available medicines, request repeat items and choose a pharmacy.	If an item does not appear or is not needed every time, use the medication form instead.
Appointment booking	B12 injections, blood tests, Blood Pressure plus, cervical screening, INR and other listed direct-booking slots.	Use when the practice has asked you to book these appointments.
Medical record	Allergies, current medicines and past medicines.	Use secure NHS login and protect your account.
Children under 13	Linked profile / proxy access for legal guardians.	Access reviews happen at key ages.
Adult carer access	Book appointments, manage repeat medication and view some/all records depending on agreed access.	Both people must be registered at Frome Medical Practice to set up linked profile access.
No smartphone	Use NHS App online in a browser.	The practice says there are also 4 iPads by reception for patient use.
No device or data	Digital team can discuss Donate IT referral.	Self-refer online or call the Digital Health Support team on 01373 468368.

Proxy access age checks: the practice reviews linked access at age 11, 13 and 16 to protect young people’s privacy and safety.

Repeat medication: NHS App, online form, in person, post and query rules

The practice asks patients to order only what they need, order at least 1 week before running out, and allow 3 working days for processing. It does not accept repeat medication requests over the phone.

Official medications page Repeat medication FAQ Prescribing sustainably

APP

NHS App

Quickest route for repeat medication shown in your NHS App. Choose the pharmacy nomination when ordering.

FORM

Online medication form

Use for repeat medication and medication queries. You do not need an NHS App account to use the form.

BOX

In person

Return the right-hand half of a prescription or handwritten request. Include name, date of birth and requested medication. Place it in the box next to the Information Desk.

POST

By post

Allow at least 14 days. Send to Medicines Team, Frome Medical Practice, Enos Way, Frome BA11 2FH.

Issue	What the official guidance says	Action
Running low	Order at least 1 week before you run out.	Do not wait until the last tablets.
Processing time	Allow 3 working days.	Then contact the pharmacy if the request has already been sent there.
Phone requests	Repeat requests are not accepted over the phone.	Use NHS App, online form, in-person box or post.
Medication query	Fastest route is the Medication Request and Queries form.	If unable to use the form, call the Medicines Team on 01373 301301 Monday to Friday between 10am and midday.
Pharmacy choice	Online repeat medication goes electronically to your nominated pharmacy.	Nominate a local or online-only pharmacy.
Waste reduction	Only order what you need.	Check cupboards before ordering; return unused medicines to a pharmacy, never bin or flush them.

Safety reminder: if a medicine seems missing, stopped, changed after hospital care or not appearing in the NHS App, do not guess. Use the medication query form or speak to the pharmacy/practice route.

Test results, blood tests, ECGs and urine samples

Frome Medical Practice says test results are usually available 5 working days after the test. The practice asks patients not to phone for results and says it will contact patients if results are abnormal and follow-up or treatment is needed.

Official test results page View results in NHS App

Test/result topic	Official detail	What to do
Result availability	Usually 5 working days after the test.	Use NHS App or online result request instead of phoning.
Abnormal result	The practice will contact you to arrange follow-up or treatment.	Keep phone details updated.
Blood tests	Fasting and non-fasting tests are offered Monday to Friday and take about 6 minutes.	Bring any form if you were given one to request the test yourself.
ECG	Available daily when a clinician has decided one is needed; takes about 15 minutes.	Book through the appointment route.
Urine tests	The practice does not test urine unless requested by a doctor or nurse.	Collect bottles from the Information Desk if requested.
Pregnancy testing	The laboratory does not do routine pregnancy testing.	Fast, reliable pregnancy tests can be purchased at a pharmacy.

Fit notes: 7-day rule and work sickness certificates

A fit note is needed if you have been off work for more than 7 days in a row, including weekends and bank holidays. If you are off work for 7 days or less, you do not need a GP fit note.

Official fit notes page SC2 self-certification form

Situation	Correct route	Practical note
Off work 7 days or less	Self-certification, not GP fit note.	Your employer may ask you to complete form SC2.
Off work more than 7 days	Request a fit note.	Include the first day you were unfit for work and what work duties are affected.
Hospital treatment caused absence	Ask the hospital team first.	Hospital teams can issue fit notes related to their treatment.
Private fit note	Non-NHS private fee may apply.	The practice lists a private fit note fee on the private fees page.

Register with Frome Medical Practice

You can register online using the NHS registration form. Paper registration forms are available if you cannot register online.

Official registration page NHS online GP registration

Check whether you are in the boundary area.
The practice asks patients to use the interactive map. Out-of-area patients may not be entitled to some services such as home visits.

Register online where possible.
Use the NHS registration form linked from the practice website.

Use paper if online is not suitable.
Download a paper form or collect one from the Information Desk, then return it to the practice.

Temporary registration is possible in some cases.
If staying nearby and ill while away from home, temporary registration can last up to 3 months.

Plan medicines before switching GP.
Order existing repeat medication early because record transfer and medicine review can take time.

Named GP: the practice says all patients are assigned a named GP, and patients aged 75 and over in particular have a named GP for appropriate health checks and coordinated care. Urgent appointments may be with a different doctor.

Digital health support: help with NHS App, forms, proxy access and devices

Frome Medical Practice has a Digital Health Support team to help patients use the NHS App and online services. This is especially useful for carers, older patients, people without photo ID, and patients who struggle with online forms.

Official digital support page NHS App support details

No photo ID

The practice says the Digital Team can help patients who do not have photo ID or are having difficulty setting up NHS App access.

iPad

No device

The practice says there are 4 iPads by reception for patients to use to access the NHS App.

Proxy

Carer / family access

Linked profiles can allow family members or carers to book, manage repeat medication and view records depending on agreed access.

Reply timing

The practice says it aims to reply to digital-help requests within 5 working days.

Services available at Frome Medical Practice

The practice describes itself as a large modern GP practice with many services under one roof. Always check whether you need a clinician request first.

Official services page

Blood tests

ECG tests

Lung function testing

Minor surgery

Skin lesions, cysts and lipomas

NHS Health Checks

Vaccination clinics

Flu and COVID clinics

Fracture care

Young people support

Contraception advice

Community care team

Pharmacy first: the appointments page says many conditions can be treated without needing to see a GP. For minor illness, ask a pharmacist first where appropriate.

Private referrals, private prescriptions and non-NHS fees

Private care does not automatically become NHS GP work. The practice explains that private providers remain responsible for private treatment episodes, and the GP is not obliged to interpret private results, arrange NHS follow-up or issue prescriptions based on private advice without clinical review and agreement.

Official private fees page

Private/non-NHS issue	Official approach	Patient action
Private referral letter	Issued following a clinical consultation with an NHS GP where clinically appropriate.	Book the right appointment and explain why private referral is requested.
Private tests/results	GPs are not obliged to interpret private results or arrange NHS follow-up without review and agreement.	Ask your private provider to explain results and next steps first.
Shared care	Considered case by case; not guaranteed.	Ensure the private provider supplies full information and remains clinically responsible where needed.
Private prescriptions	Not automatically converted into NHS prescriptions.	GP may issue NHS prescription only if available on NHS, appropriate and safe.
Private blood test administration	Listed fee: £25.	Confirm current fee before booking.
Private fit note	Listed fee: £30.	Ask if NHS fit-note route is appropriate first.
Appointment for people who are not NHS patients	Listed fee: £50 per 15-minute appointment.	Confirm eligibility and fee before attending.
Private reports	Listed fee range: £85 to £150 depending on complexity.	Send forms early; reports are not emergency work.

Do not assume: private ADHD, remote-provider, specialist, unlicensed or high-monitoring medicines may be declined for NHS shared care if safe monitoring cannot be delivered in general practice.

Parking, access and visiting the practice

Frome Medical Practice lists on-site parking, disabled parking, disabled toilet, induction loop, step-free access, wheelchair access and baby-changing facilities.

Official contact/access page

Car parking

Car parking is available on site. The practice asks patients to walk or use public transport if possible.

Site

Who can use the car park?

The car park is for patients and users of Frome Medical Centre and Frome Community Hospital.

♿

Accessibility

Disabled parking, disabled toilet, step-free access and wheelchair access are listed.

Loop

Hearing and family facilities

The practice lists an induction loop and baby-changing facility.

Before travelling: take appointment details, medication packets, forms, hospital letters, glasses/hearing aids, and the full postcode BA11 2FH.

Map and directions to Frome Medical Practice

Address: Frome Medical Practice, Frome Medical Centre, Enos Way, Frome, Somerset BA11 2FH.

For drivers

Use Enos Way, BA11 2FH. Parking is on site but intended for patients and users of the medical centre and community hospital.

For urgent care

Frome UTC is also listed at Frome Community Hospital, Enos Way, Frome BA11 2FH. Check NHS 111/urgent care guidance first if unsure.

Official links used in this guide

Use these links after reading the relevant section above. The goal is to help you know which official page to open, not send you away before answering the practical question.

Official practice website · Contact, opening hours, parking and out of hours · Appointments · Repeat medication · NHS App · Test results · New patient registration · Digital health support · Fit notes · Services · Private fees · NHS profile · NHS 111 online

Frome Medical Practice FAQs

What is the phone number for Frome Medical Practice?

The phone number is 01373 301301. Main phonelines are open Monday to Friday from 8am to 6:30pm.

Where is Frome Medical Practice?

Frome Medical Practice is at Frome Medical Centre, Enos Way, Frome, Somerset BA11 2FH.

How do I request an appointment?

Use the online appointment request form for urgent, routine and follow-up GP, nurse and clinician requests. If you cannot use online options, the practice team can support you by completing the form with you over the phone.

Can I book nurse appointments through the NHS App?

Some nurse appointments can be booked directly through the NHS App, including B12 injections, blood tests, Blood Pressure plus, cervical screening, ECG and INR when appropriate.

How do I order repeat medication?

Use the NHS App first. You can also use the online Medication Request and Queries form, submit a written request in person, or send a request by post.

How early should I order repeat medication?

The practice asks patients to order at least 1 week before running out and to allow 3 working days for the request to be processed.

Can I order repeat medication by phone?

The practice says it does not accept repeat medication requests over the phone. If you cannot use the medication form, you can call the Medicines Team on 01373 301301 Monday to Friday between 10am and midday for help with a medication query.

When are test results available?

Test results are usually available 5 working days after the test. The practice asks patients not to phone for results and says it will contact patients if results are abnormal and follow-up or treatment is needed.

What should I do when the surgery is closed?

For life-threatening symptoms, call 999. For urgent help that is not life-threatening, use NHS 111 online or call 111. Frome UTC is listed at Frome Community Hospital, Enos Way, and is open 7 days from 8am to 9pm, with last patient admitted at 8:30pm, though it may close early at times.

Does Frome Medical Practice have parking?

Yes. The practice says car parking is available on site, but asks patients to walk or take public transport if possible. The car park is for patients and users of Frome Medical Centre and Frome Community Hospital.

Is Frome Medical Practice wheelchair accessible?

The practice lists disabled parking, disabled toilet, induction loop, step-free access, wheelchair access and baby-changing facilities.

How do I register as a new patient?

Use the online NHS registration form linked from the practice website. If you cannot register online, download or collect a paper registration form and return it to the practice.

Does Frome Medical Practice offer digital support?

Yes. The Digital Health Support team can help with NHS App setup, online services, proxy access, lack of photo ID, and device/access issues.

What is the Young Person’s Clinic?

Frome Medical Practice lists a Young Person’s Clinic for patients aged 13 to 19 every Wednesday afternoon from 3pm to 5pm in Area 7, without booking, for sexual health, contraception, anxiety, stress and mental health advice.

Are private prescriptions automatically changed to NHS prescriptions?

No. The practice says private prescriptions are not automatically converted into NHS prescriptions. A GP may issue an NHS prescription only if the medicine is available on the NHS, appropriate and safe.

Independent directory disclaimer: medicalpracticeuk.org is not the NHS and is not Frome Medical Practice. This guide is for general patient information only. Opening hours, online forms, phone lines, services, NHS App features, medication processes, test-result timing, UTC hours, fees, registration rules and access details can change. Always confirm urgent or time-sensitive information with the official practice website, NHS 111, NHS.uk or the surgery before relying on it.

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