Cliff House Medical Practice Burton Road Lincoln

Emergency first: This is an independent patient guide, not the NHS and not Cliff House Medical Practice. If someone has chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, a serious allergic reaction, a seizure that is not stopping, or is not responding, call 999 now. If it is urgent but not life-threatening, use NHS 111 online or call 111.

Lincoln Burton Road NHS GP guide

Cliff House Medical Practice: phone, Anima, hours, prescriptions and branch surgery

Cliff House Medical Practice is an NHS GP surgery at 82 Burton Road, Lincoln, LN1 3LJ, with a branch surgery at 24 Gresham Street, Lincoln, LN1 1QA. This guide gives the exact patient route for Anima requests, reception phone, repeat prescriptions, SystmOne, NHS App, test results, sick notes, registration, access, parking, CQC and NHS 111 out-of-hours help.

Choose care route Use Anima / appointments Hours and locations

Before you call or travel

999

Danger signs?Call 999. Do not wait for Anima, reception, online forms or a callback.

111

Urgent but closed?Use NHS 111 online or call 111 for urgent non-emergency care.

Need GP help?Use the practice “Get Help Now” Anima route or call reception if online is not suitable.

Need medicine?Use SystmOne Online / NHS App where enabled. Allow 48 hours excluding weekends and bank holidays.

Main reception number

01522 872872

Use this for: help if Anima is not suitable, appointment access questions, urgent same-day queries, prescription problems, registration support, accessibility needs, test-result questions, branch-site questions, and if you are unsure whether to use GP, pharmacy, NHS 111 or 999.

Tap to call Use phone script

Main address for maps

Cliff House Medical Practice
82 Burton Road
Lincoln
Lincolnshire
LN1 3LJ

Use LN1 3LJ from the NHS, official practice and CQC pages. Some third-party listings may show a postcode typo; confirm with the official/NHS profile before travelling.

Open directions

Main site

82 Burton Road, LN1 3LJ

Branch site

24 Gresham Street, LN1 1QA

Phone

01522 872872

CQC rating

Good, updated Jan 2022

Fast answer: Cliff House Medical Practice is an NHS GP surgery on 82 Burton Road, Lincoln, LN1 3LJ. The official phone number is 01522 872872. The main site opens Monday 8am–8pm and Tuesday to Friday 8am–6:30pm. The Gresham Street branch is at 24 Gresham Street, LN1 1QA. The practice uses Anima for “Get Help Now” requests and SystmOne Online for repeat prescriptions.

What searchers usually need from “Cliff House Medical Practice Burton Road Lincoln”

Most people are not looking for a long description. They need one correct action: phone, Anima, address, opening hours, prescription route, branch location, registration, test results, parking, CQC rating or what to do when closed.

Search need	What the patient is trying to do	Best next step
Cliff House phone number	Call reception or check if the number is correct.	Use 01522 872872.
Burton Road address	Find the main surgery, not the branch.	Use 82 Burton Road, Lincoln, LN1 3LJ.
Gresham Street branch	Check whether the branch exists and when it opens.	See the branch hours table before travelling.
Anima Cliff House	Submit a medical or admin request online.	Use the “Get Help Now” route on the official website.
Repeat prescriptions	Order medicine without phoning unnecessarily.	Use SystmOne Online / NHS App where enabled; allow 48 hours excluding weekends and bank holidays.
Register with GP	Check if accepting new patients and what information is needed.	NHS.uk currently lists the surgery as accepting new patients.
Parking / wheelchair access	Know if the site is suitable before visiting.	NHS lists car parking, disabled parking, step-free access, wheelchair access, disabled toilet and induction loop.

Decision hub: which Cliff House route should you use?

Use this before you submit Anima, phone reception, attend Burton Road, contact the branch, ask a pharmacist, use NHS 111 or call 999.

Life-threatening emergency

Call 999. Examples include chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, serious allergic reaction, seizure not stopping, or not responding.

Urgent but not life-threatening

Use NHS 111 online or call 111, especially when the practice is closed or you think you need urgent care but not 999.

GP help during opening hours

Use the official “Get Help Now – Anima” route. If online access is not suitable, call reception on 01522 872872.

Repeat medicine

Use SystmOne Online / NHS App if enabled. Do not leave it until the last dose; allow 48 hours excluding weekends and bank holidays.

Minor illness

A community pharmacy may be quicker for common minor illnesses and medication questions. Use GP/111 if symptoms are worsening or urgent.

Branch-site question

Check whether your appointment is at Burton Road or Gresham Street. Use the same reception number if unsure.

Cliff House Medical Practice locations and opening hours

The practice has a main surgery on Burton Road and a branch surgery on Gresham Street. The main Burton Road site has the broader opening pattern. The Monday evening clinic is primarily for patients who work, with a practice nurse and pharmacist available.

Official practice homepage NHS contact and opening times

Main surgery: Burton Road

Address: 82 Burton Road, Lincoln, LN1 3LJ

Phone: 01522 872872

Best for: main reception, most patient contact, longer weekly opening hours, Monday evening working-patient clinic.

Branch surgery: Gresham Street

Address: 24 Gresham Street, Lincoln, LN1 1QA

Phone: 01522 872872

Best for: branch appointments when the practice directs you there. Confirm site before travelling.

Burton Road main surgery hours

Day	Official listed hours	Patient tip
Monday	8:00am – 8:00pm	Monday evening clinic is primarily for patients who work; practice nurse and pharmacist are available for this clinic.
Tuesday	8:00am – 6:30pm	Use for routine calls, Anima, admin and prescription problems during opening hours.
Wednesday	8:00am – 6:30pm	Keep your phone available if you are waiting for a callback or Anima response.
Thursday	8:00am – 6:30pm	Do not leave urgent medication issues until late afternoon before Friday/weekend.
Friday	8:00am – 6:30pm	Order repeat medicine early; weekends and bank holidays do not count in processing time.
Saturday	Closed	Use NHS 111 for urgent non-emergency care; 999 for emergencies.
Sunday	Closed	Use NHS 111, pharmacy or 999 depending on urgency.

Gresham Street branch surgery hours

Day	Official listed branch hours	Patient tip
Monday	9:00am – 12:00pm and 2:00pm – 6:00pm	Confirm your appointment site before travelling.
Tuesday	9:00am – 1:00pm and 2:00pm – 6:00pm	Allow time for city-centre parking or walking route.
Wednesday	9:00am – 1:00pm and 2:00pm – 6:00pm	Check whether your clinician is at Burton Road or Gresham Street.
Thursday	9:00am – 1:00pm; afternoon closed	Do not travel in the afternoon unless the practice has specifically told you to.
Friday	Closed	Use Burton Road, Anima, reception or NHS 111 depending on need.
Weekend	Closed	Use NHS 111 or 999 depending on urgency.

Before travelling: bank holidays, protected learning time, staffing, clinics and urgent same-day arrangements can change. Check the official practice page or phone reception if your visit is time-sensitive.

Anima and appointments: how to request GP help

The practice has a “Get Help Now – Anima” link on its official website. Search results for the official appointments page say Anima is available to patients and can be used to ask about children or other people you care for if they are registered with the practice. It is shown as available from 8am Monday to Friday, except closure periods.

Anima patient login Official appointments advice Call reception

Check urgency first.
999 for danger signs. NHS 111 for urgent non-emergency help when closed or when you cannot wait safely.

Use Anima for GP-practice requests.
Use the official “Get Help Now” route for medical or admin help where appropriate.

Submit one clear problem first.
Write what changed, when it started, what you have tried, why you are worried and what outcome you need.

Keep your phone nearby.
The practice may reply by message, phone, appointment offer or request for more information.

Phone if online access is not suitable.
Call 01522 872872 if you cannot use online systems, have access needs, or the issue is too urgent for an online wait.

Reception phone script

Hello, my name is [name]. My date of birth is [date]. I am registered at Cliff House Medical Practice. I need help because [one clear problem]. It started [when]. It is [getting worse / not improving / affecting work or sleep]. Should I use Anima, a phone appointment, a face-to-face appointment, a pharmacist, NHS 111 or 999?

Carer tip: if you are submitting or calling for a child, older parent or someone you care for, be ready with their full name, date of birth, relationship to you, consent where relevant, best callback number and whether they are registered at Cliff House.

Repeat prescriptions: SystmOne Online, EPS and 48-hour rule

The official repeat-prescriptions page says patients can order repeat prescriptions via SystmOne Online and should allow 48 hours, excluding weekends and bank holidays, for the request to be processed. It also notes that most prescriptions are processed electronically through EPS.

Official repeat prescriptions page SystmOnline login NHS App

Sys

SystmOne Online

Use SystmOnline if you are set up for online services and the medicine is available to request.

48h

Processing time

Allow 48 hours, excluding weekends and bank holidays. Order earlier before closures.

EPS

Electronic Prescription Service

Most prescriptions are processed electronically. Check your nominated pharmacy is correct.

Pharmacy support

Your pharmacy can help check if a prescription has arrived and advise on medicine supply problems.

Prescription problem	Likely cause	Best action
Medicine missing online	It may not be on repeat, may need review, or may be too early.	Submit a clear request through the available practice route or contact reception if urgent.
Running out today	Routine 48-hour processing may not be safe.	Contact the practice during opening hours; use NHS 111 if closed and the medicine is urgent.
Wrong pharmacy	Nominated pharmacy may be outdated.	Update your nominated pharmacy through NHS App/SystmOnline where possible or ask the practice/pharmacy route.
Hospital changed medicine	GP may need the hospital letter or safety check.	Have the hospital discharge letter or clinic letter ready.
Side effects or allergy worry	Medicine may need clinical review.	Ask a pharmacist, GP or NHS 111 depending on severity. Call 999 for severe allergic reaction or breathing difficulty.

Do not wait until the last dose: weekends, bank holidays, pharmacy stock, safety reviews, blood tests and nominated-pharmacy errors can all delay medicine.

Test results: blood results and when to chase

The official services summary says patients should allow at least 3 days for blood results to come back after an appointment. Results then need to be reviewed. The safest route is to check who ordered the test and use the correct team.

Official test results page NHS App record access

Situation	What it means	Action
Blood test at GP practice	Allow at least 3 days for results to return and be reviewed.	Use practice route after enough time has passed.
Hospital ordered the test	The hospital/specialist is usually responsible for explaining it.	Contact the hospital or clinic that ordered the test.
You can see a result but do not understand it	Online result text may not explain clinical meaning.	Ask the clinical team; do not self-diagnose from raw values.
Someone else wants your result	Confidentiality rules apply.	Arrange consent/proxy access where appropriate.

Sick notes and self-certification

The official services summary says you only need a doctor’s note if you are unable to work and are ill for more than seven calendar days. For shorter periods, your employer normally provides or accepts an SC2 self-certification process.

Official sick certificates page SC2 self-certification guidance

Time off work	Likely route	Patient tip
7 calendar days or less	Self-certification, not GP fit note.	Ask your employer for the SC2/self-certification route.
More than 7 calendar days	GP fit note may be needed.	Use Anima or the practice route and include exact dates.
Extension needed	Practice may review the previous note and current symptoms.	Request before it expires where possible.
Hospital procedure or specialist care	Hospital team may be best placed to issue evidence.	Ask the team that treated you first.

Photo requests: how to send useful images safely

The official patient-information page gives practical rules for photographs that help a clinician assess a skin problem or visible condition. It also warns that the practice cannot accept photographs of intimate areas/genitalia or children.

Official photo guidance

Use adequate lighting

Use a plain background

Add a ruler, tape measure or coin for scale

Show body location clearly

Mark left/right side where useful

Make sure the photo is in focus

Send distance and close-up images if helpful

Do not send intimate/genital images

Do not send images of children

Consent note: the practice guidance says sent images may form part of your medical record and may need to be shared with a specialist for advice.

Register with Cliff House Medical Practice

NHS.uk currently lists Cliff House Medical Practice as accepting new patients. The NHS registration page says registration is faster if you have your personal information ready, but you do not need proof of address, immigration status, ID or an NHS number to register online with a GP.

NHS registration page Register online with a GP Call reception

Check catchment first.
Most GP practices register patients who live in the area they cover.

Prepare personal details.
Name, address, previous GP details, NHS number if known, emergency contact, carer details if relevant, medical history, allergies, current medication and contact details.

Use NHS online registration where available.
NHS.uk links to online GP registration for this surgery.

Use other routes if online is not suitable.
Phone reception, email the surgery using the address shown on official pages, or visit the surgery to collect a form.

Important patient-rights note: NHS.uk says you do not need proof of address, immigration status, ID or an NHS number to register online with a GP.

Doctors, leadership, nursing and pharmacy team

The official team page lists doctors, leadership, nursing, pharmacy, admin and support roles. Patients may be helped by a GP, paramedic practitioner, lead practice nurse, healthcare assistant/phlebotomist, clinical pharmacist, trainee pharmacist, reception/admin staff or another team member depending on the request.

Official team page

Team area	Officially listed examples	Best for
Doctors	Dr Mark Protheroe and Dr Rehaan Ansari are listed on the official team page.	Diagnosis, complex decisions, referrals, medication decisions and GP-led care.
Leadership	Dr Rehaan Ansari, Errum Ansari and Dr Nataly Birbeck are listed in leadership roles.	Practice management, service direction and overall operations.
Nursing team	Lead Practice Nurse Emily, Healthcare Assistant/Phlebotomist Ewhenia and Student Nursing Associate Sophie are listed.	Bloods, checks, reviews, injections, screening and nurse-led clinics.
Pharmacy team	Matt, Martin and Shiraz are listed in pharmacy roles.	Medication reviews, prescription safety, side-effect support and medicine questions.
Paramedic practitioner	Tony is listed as Paramedic Practitioner.	Some acute assessment and urgent-practice workflow depending on triage.

Named clinician caution: staff lists and working patterns can change. Use the official team page for current names and ask reception if you need continuity with a specific clinician.

Clinics and services patients search for

The official services page says the practice provides a wide range of services and clinics. The services summary lists full general practice services and specialist clinics.

Official services page

Asthma clinic

Diabetes clinic

Smear testing

Antenatal clinic

Sexual health clinic

Health visitor clinic

Smoking cessation

Self-care support

Repeat prescriptions

Ask the right team: not every health need requires a GP appointment. Depending on symptoms, the safer/faster route may be Anima triage, practice nurse, pharmacist, NHS 111, pharmacy, midwife, health visitor or emergency services.

Parking, disabled access and visit planning

NHS.uk lists disabled parking, disabled toilet, induction loop, wheelchair access, step-free access, car parking and disabled parking for Cliff House Medical Practice. Always check current access arrangements before travelling if mobility, hearing, parking or carer support is important.

NHS facilities page

Parking

NHS lists car parking and disabled parking. Check signs on arrival and allow extra time around Burton Road and uphill Lincoln traffic.

♿

Step-free and wheelchair access

NHS lists step-free access and wheelchair access. Tell reception if you need extra time or help entering.

Disabled toilet

NHS lists a disabled toilet. Confirm if you have specific access needs before attending.

Loop

Induction loop

NHS lists an induction loop. Tell reception if you need hearing support, written instructions or communication help.

Arrival tip: check whether your appointment is at Burton Road or Gresham Street before setting off. The branch has different opening hours and is not open all week.

CQC rating and inspection context

CQC lists Cliff House Medical Practice as Overall: Good. The latest inspection summary was updated on 10 January 2022, after an announced inspection on 20 and 21 October 2021. CQC also notes that the practice provides services from both the Burton Road main surgery and the Gresham Street branch.

CQC inspection summary CQC profile

CQC detail	Listed information	How to use it
Overall rating	Good	Useful quality snapshot, but always check the current CQC page for updates.
Latest summary update	10 January 2022	Rating information may not reflect every current operational change.
Sites noted	82 Burton Road and 24 Gresham Street	Confirms main and branch locations in CQC context.
Regulated activities	Diagnostic/screening procedures, maternity/midwifery, treatment of disease/disorder/injury, surgical procedures.	Explains broad regulated service scope, not appointment availability.
Patient access	CQC notes patients can access services at either surgery.	Still confirm which site your appointment is booked for.

Map and directions to Cliff House Medical Practice

Main surgery: 82 Burton Road, Lincoln, LN1 3LJ. Use this map for the Burton Road surgery only. If your appointment is at the Gresham Street branch, use the branch address instead.

Before leaving home

Check appointment site, appointment time, parking/access needs, medication packets, forms, sample pots, glasses/hearing aids and any hospital letters.

For a driver or carer

Send the full address: Cliff House Medical Practice, 82 Burton Road, Lincoln, LN1 3LJ.

What to do when Cliff House Medical Practice is closed

The official practice homepage says that for advice and urgent medical attention outside normal surgery hours, patients should call 111. NHS.uk also directs patients to NHS 111 online or 111 for urgent care when the surgery is closed.

NHS 111 online Call NHS 111 Call 999

Problem	Use this route	Examples
Life-threatening emergency	999	Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding.
Urgent but not life-threatening	NHS 111 online or 111	Too unwell to wait safely until the surgery reopens.
Minor illness / medicine advice	Community pharmacy, NHS 111 or GP route depending on severity.	Cough, cold, sore throat, minor rash, common medicine questions.
Repeat medicine running out while closed	NHS 111 / pharmacy route.	Important medicine with no doses left or unsafe interruption risk.
Mental health crisis	NHS 111 mental health option, local crisis support, Samaritans 116 123, or 999 if immediate danger.	Risk of harm, suicidal crisis, severe distress or immediate safety concern.

Related patient guides on Medical Practice UK

These internal guides may help if you are comparing GP access, prescription routes or nearby/related NHS GP processes.

Lincoln Road Medical Practice

Another GP-practice guide with appointment, prescription and NHS App workflow examples.

Read Lincoln Road guide

Medication Practices

General NHS GP prescription, repeat medicine, review and urgent-medication guide.

Read medication guide

Murrayfield Medical Practice

Useful comparison for scan-first GP appointment, prescription and test-result layout.

Read Murrayfield guide

Official sources and useful links

This section links out only after the practical explanation above, so users do not have to leave the page just to understand the basics.

Official Cliff House Medical Practice website · Anima patient login · Official appointments advice · Official repeat prescriptions · SystmOnline · NHS profile · NHS contact and hours · NHS facilities · NHS registration · CQC inspection summary · NHS 111 online

Cliff House Medical Practice FAQs

What is the phone number for Cliff House Medical Practice?

The official reception phone number is 01522 872872. Use it for reception help, appointment access questions, Anima access problems, prescription issues, registration support and access needs. Call 999 for life-threatening emergencies.

Where is Cliff House Medical Practice on Burton Road?

The main surgery is at 82 Burton Road, Lincoln, Lincolnshire, LN1 3LJ. Use this postcode from the NHS, official practice and CQC listings.

Does Cliff House Medical Practice have a branch surgery?

Yes. The official site lists Gresham Street – Branch Surgery at 24 Gresham Street, Lincoln, LN1 1QA. The branch has different opening hours, so confirm your appointment site before travelling.

What are the main surgery opening hours?

The Burton Road main surgery is listed as Monday 8am to 8pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm and Friday 8am to 6:30pm. Saturday and Sunday are closed.

What is Anima at Cliff House Medical Practice?

Anima is the practice’s online “Get Help Now” request route. Patients can use it to ask for help from the practice where appropriate. If online access is not suitable, call reception on 01522 872872.

How do I order repeat prescriptions?

The official repeat-prescription page says to order via SystmOne Online. Allow 48 hours, excluding weekends and bank holidays, for the request to be processed. Check your nominated pharmacy for EPS prescriptions.

How long do prescriptions take?

The official page asks patients to allow 48 hours, excluding weekends and bank holidays. Order early before closures, weekends and bank holidays.

How do I get test results?

The official services summary says to allow at least 3 days for blood results to come back after your appointment. If a hospital or clinic ordered the test, contact that hospital or clinic first.

Do I need a sick note for less than 7 days off work?

Usually no. The official services summary says you only need a doctor’s note if you are unable to work and are ill for longer than seven calendar days. For shorter periods, use employer self-certification.

Is Cliff House Medical Practice accepting new patients?

NHS.uk currently lists Cliff House Medical Practice as accepting new patients. Check the NHS registration page and the practice website before starting registration.

What facilities are listed for disabled access?

NHS.uk lists disabled parking, disabled toilet, induction loop, wheelchair access, step-free access, car parking and disabled parking for the practice.

What is the CQC rating for Cliff House Medical Practice?

CQC lists Cliff House Medical Practice as Overall: Good. The latest inspection summary was updated on 10 January 2022.

What should I do when the surgery is closed?

For urgent non-life-threatening help when the surgery is closed, use NHS 111 online or call 111. For life-threatening emergencies, call 999.

Independent directory disclaimer: medicalpracticeuk.org is not the NHS, not Cliff House Medical Practice, not Anima, not SystmOne, not CQC and not a GP surgery. This guide is for general patient information only. We cannot register you, book appointments, issue prescriptions, access results or view medical records. Opening hours, staff, appointment systems, branch access, prescription rules, registration status, CQC information and facilities can change. Always confirm important details with the official practice website, NHS.uk, CQC, NHS 111 or reception before relying on them.

Cliff House GP Call 01522 872872