Coulby GP Route Switchboard
If you searched for Coulby Medical Practice doctors, appointments or opening hours, the useful answer is not just one phone number. You need to know when to use eConsult, when to phone reception, which clinician to book, how prescriptions work, when NHS 111 or STAR may be used, and what to prepare before contacting the surgery.
This guide turns the official Coulby Medical Practice pages into a practical route map for patients, carers, parents and new registrations.
What Do You Need from Coulby Medical Practice Today?
Start with the task. Coulby’s official pages route patients differently depending on whether the request is a GP symptom, admin request, repeat prescription, nurse appointment, blood test, home visit, test result or urgent care issue.
GP or ANP help
- Use eConsult if online requests are open.
- Phone 01642 045830 if urgent, unclear or eConsult is closed.
- Consultations may be phone, face-to-face, video, text or email.
Nurse / HCA booking
- Book the correct clinician type.
- Blood tests should only be booked online if a clinician asked for them.
- Wrong bookings may be cancelled or refused.
Repeat prescription
- Use NHS account/NHS App, Patient Access, request form or email.
- Repeat requests are not taken by phone.
- Usually collect from pharmacy 3 days after ordering.
Admin request
- Official appointment page says all admin is processed via eConsult.
- Includes fit notes, recent test-result discussion, GP letters and medical reports.
- Admin eConsult response may take up to 3 working days.
Home visit
- Only for housebound patients needing an appointment.
- Phone as soon after 8am as possible.
- The practice will phone first to understand the need.
Closed or urgent?
- Closed and urgent: NHS 111 online or 111 phone.
- Life at risk: 999.
- STAR centres are appointment based, not walk-in.
Coulby Medical Practice Phone, Address and Hours
| Need | Official detail | Use this note |
|---|---|---|
| Reception phone | 01642 045830 | Use for appointments, home visits, nurse bookings, access needs and when eConsult is closed. |
| Address | Cropton Way, Coulby Newham, Middlesbrough, Cleveland, TS8 0TL | Use the full address because local searches may show nearby Parkway or Marton practices. |
| Opening hours | Monday to Friday 8:30am to 6pm; Saturday and Sunday closed. | Check official updates before travelling because home-page snippets can show older times. |
| Out of hours | NHS 111 online or 111 phone; 999 for emergencies. | NHS 111 may route patients to STAR centres where suitable. |
| Travel planning | The contact page links Google Maps and Traveline. | Use before visiting, especially if mobility, bus route or parking matters. |
How Appointments Work at Coulby Medical Practice
The official appointments page says the practice will ask what you need help with and use your information to choose the most suitable doctor, nurse or health professional. This is why a clear request matters.
Explain what you need
Give the main problem, when it started, what changed, current medicines, whether it is urgent, and your contact availability.
Expect the right consultation type
The practice may offer a consultation by phone, face-to-face at the surgery, video call, text or email.
Say your access needs early
Tell the practice if you prefer a specific doctor, nurse or health professional, need an interpreter, need a certain consultation type, or have communication/access needs.
Cancel correctly
Cancel through Patient Access online/app where possible, or phone 01642 045830 Monday to Friday when open.
Ask about extended access
Coulby Medical Practice offers extended-hours appointments at Park Surgery, One Life Medical Centre, Linthorpe Road, Middlesbrough, TS1 3QY. Speak to reception for details or booking.
Online Booking Rules: Avoid Wrong-Clinician Appointments
The official online booking page warns that inappropriate bookings, wrong-team bookings or blood tests booked without clinician request may be cancelled or turned away. Use this table before booking.
| Clinician/team | Official examples | Important warning |
|---|---|---|
| Phlebotomist | Blood tests, blood pressure checks. | Blood tests should only be booked if a clinician requested them. |
| Health Care Assistant | Blood tests if phlebotomist unavailable, blood pressure checks, B12 injections, urinalysis, suture removals, wound checks, eligible flu/pneumonia/shingles vaccinations. | Ear syringes only if already seen by GP or Advanced Nurse Practitioner. |
| Practice Nurse | Contraceptive pill follow-up, Depo injections, smears, coil checks, holiday vaccinations, B12 injections. | Holiday vaccination is one appointment per patient. |
| Advanced Nurse Practitioner | Abdominal pain, respiratory symptoms, breast lumps, conjunctivitis, constipation, earaches and other suitable symptoms. | Use eConsult or reception if unsure who should handle the problem. |
Coulby Medical Practice Doctors and Care Team
The official team page lists these doctors and staff. Names can change, so use the official team page for live updates before choosing a preferred clinician.
| Role | Names / official details | Useful patient note |
|---|---|---|
| GP Partners | Dr Heather Wetherell, Dr David Bannar-Martin, Dr Heela Noori, Dr Aisha Khalid, Dr Rakib Shahriar, Dr Hayder Al-Amiri. | Special interests shown include chest pain/cardiovascular disease/women’s health, practice-based commissioning, teaching and ENT. |
| Salaried GP | Dr Julie Willis. | Listed on the official doctor team page. |
| Advanced Practitioners | Sister Jayne Hood, Sister Nicola Donachie. | Advanced practitioners may be suitable for some symptoms and triage routes. |
| Practice nurses / nurse associate | Jessica Boardman, Jess Cottrell, Sister Laura Murphy, Sister Michelle Rouse. | Nursing roles cover areas such as asthma, COPD, CHD, diabetes, baby/childhood immunisations, contraception and sexual health where listed. |
| Phlebotomy / HCA | Carol Murphy, Shirley Dobson. | Useful for blood-test and healthcare-assistant tasks when appropriately requested. |
| Additional healthcare staff | Midwife, District Nurses, Health Visitor. | Midwife consults from the centre and is booked through reception; Health Visitor appointment phone listed as 01642 300628. |
| Management / reception | Susan Suggett, Sarah Richardson, Lindsay Stevenson. | Practice managers and reception manager are listed on the team page. |
Which Coulby Clinician Should You Ask For?
GP / ANP symptoms
Use eConsult or phone if you have a symptom and do not know whether GP, ANP, nurse or another professional is right.
Blood tests
Book blood tests only if requested by a clinician and with the correct team member. Wrong blood-test bookings may be cancelled.
Vaccinations
Eligible flu, pneumonia, shingles and holiday vaccination tasks are listed under HCA or practice nurse routes depending on the service.
Ear syringes
The official online booking page says ear syringes are only for patients already seen by a GP or Advanced Nurse Practitioner.
Midwife / health visitor
The team page says the Coulby Team Midwife consults from the centre via reception. Health Visitors are off-site and appointment phone is 01642 300628.
District nurses
The official team page says district nurses provide care in the community and are based at West Acklam Clinic.
Repeat Prescriptions: What Coulby Patients Should Do
The official prescription page gives clear routes and one important warning: Coulby Medical Practice does not take repeat prescription requests over the phone.
| Prescription task | Official route | Patient tip |
|---|---|---|
| Order repeat medicine | NHS account/NHS App, Patient Access, repeat prescription request form, or email coulby.prescriptions@nhs.net. | Online accounts show repeat medicines and dosage, so select only what you need. |
| Phone ordering | Not accepted for repeat prescription requests. | Do not phone reception just to order routine repeats. |
| Collection timing | Usually collect prescription from the pharmacy 3 days after ordering. | Order before you run out, allowing for weekends and pharmacy time. |
| Nominated pharmacy | Choose a pharmacy to collect from; change it on app/website, at the GP practice, or at a pharmacy accepting repeat prescriptions. | Check nomination before submitting urgent repeats. |
| Medication questions | Ask local pharmacists for medicine advice; NHS Medicines A to Z is also linked. | For surgery prescription questions, phone pharmacist after 10am or use the medication query form. |
| Medication review | Annual review is usually near your birthday. Fill online form in the 4 weeks either side of your birthday. | The form goes to the practice pharmacist, who contacts you if there are problems. |
| Old medicines | Take old or unused medicines to the pharmacy or bring them to the surgery. | Do not put medicines in household bin or flush them down toilet. |
eConsult: When It Helps and When to Phone
Coulby’s online consultation tool can help with symptoms, condition guidance and administrative requests, but it may close outside accepting hours. If the eConsult page says requests are not being accepted, call the practice during opening hours, use NHS 111 when closed, or 999 for emergencies.
Online consultation
You send a completed web form about a condition. The practice may respond by phone, text or email.
Who can use it?
Online consultation is for patients registered at the practice aged 16 and over, and for parents/legal guardians of children over 6 months for certain conditions.
Security
The eConsult FAQ says the website uses secure transmission and does not share data without consent.
Admin Requests: Fit Notes, Letters, Reports and Test Discussions
The official appointments page says all admin is processed via eConsult. This includes fit note/sick note requests, recent test-result discussions, GP letters, medical reports, and requests for non-medical information.
Fit note / sick note
Use the fit-note route, especially if you have been off sick for more than 7 days.
Letters and reports
GP letters and medical reports are admin tasks, so prepare what the letter is for and who needs it.
Test-result discussion
Recent test-result discussion is listed under admin eConsult routing, but urgent clinical concerns should not wait.
Test Results and Recent Result Questions
The official services list says if results show that more tests or treatment are needed, the practice will contact you. Recent test-result discussions are also listed under admin requests via eConsult.
Need result discussion?
Use the official admin route if you need to discuss a recent test result and it is not urgent.
Do not wait if unwell
Use reception, NHS 111, or 999 depending on urgency. Do not wait for an admin response for serious symptoms.
Privacy
When asking about results, prepare your details and expect confidentiality rules to apply.
Fit Notes and Sick Notes
| Situation | Best Coulby route | Prepare before sending |
|---|---|---|
| Off sick 7 days or less | Usually self-certification applies. Check employer process. | Dates off work and employer requirement. |
| Off sick more than 7 days | Use sick note / fit note request route. | Condition, start date, expected return date, hospital notes if relevant. |
| Private sick note | Fees for non-NHS services are listed in official services. | Ask before requesting, because NHS does not pay for some private paperwork. |
| Hospital treatment | Hospital may need to issue evidence depending on treatment route. | Ask hospital team if they are managing the condition. |
Other Official Services Mentioned by Coulby Medical Practice
The official services page includes many patient support topics. These are useful because Coulby searches are often not just “doctors” but also forms, records, complaints, vaccinations, travel, carers, access and fees.
| Service area | Official examples | User route |
|---|---|---|
| Complaints and policies | Complaints procedure, complaints policy, patient rights and responsibilities, patient confidentiality, zero tolerance policy. | Use official services page and contact the practice manager if needed. |
| Vaccination and screening | Covid-19 and flu vaccinations, cervical screening, travel vaccinations. | Follow invitations or contact surgery for correct nurse route. |
| Records and privacy | Access to medical records, NHS Summary Care Record, GDPR/privacy notices. | Use official records route, not informal email. |
| Support groups | Dementia friendly practice, carers, veterans, social prescribing, local/national charities. | Use the relevant official page for signposting. |
| Non-NHS services | Fees for non-NHS services, insurance forms, holiday cancellation forms, medical reports, fitness-to-travel certificates. | Ask about fee before requesting paperwork. |
| Teaching practice | Student doctors and nurses may be present. | You may be asked to see a student; ask reception if you have concerns. |
Register with Coulby Medical Practice
The NHS profile says Coulby Medical Practice is currently accepting new patients. Registration rules can still depend on address, catchment and official forms, so use the NHS profile and official surgery website before applying.
NHS status
NHS lists the surgery as currently accepting new patients.
Use exact address
Register for the practice at Cropton Way, Coulby Newham, Middlesbrough, Cleveland, TS8 0TL.
Prepare details
Have address, NHS number if known, previous GP details, current medicines and contact details ready.
When Coulby Medical Practice Is Closed: NHS 111, STAR and 999
The official contact and appointment pages explain that NHS 111 can assess you and may arrange STAR access when appropriate. STAR centres are appointment based, so you cannot just walk in.
| Situation | Route | Important detail |
|---|---|---|
| Life at risk | Call 999. | Use for medical or mental health emergency where someone is seriously ill or injured and life is at risk. |
| Need medical help now, not 999 | NHS 111 online or call 111. | NHS 111 online is for people aged 5 and over; call 111 for a child under 5. |
| STAR centre appointment | NHS 111 or Coulby may allocate where available. | Listed centres include Bluebell Medical Centre in Acklam, North Ormesby Health Village, Redcar Primary Care Hospital and East Cleveland Hospital in Brotton. |
| STAR walk-in? | No walk-in. | The official page says these centres operate an appointment-based system. |
| Between 6pm and 6:30pm | Official appointments page says the practice is subcontracted to ELM between 6 and 6:30pm. | Phone the practice route and follow official instructions. |
CQC, NHS Profile and Practice Network
CQC rating
CQC lists Coulby Medical Practice at Cropton Way as Overall: Good.
NHS profile
The NHS profile lists the address and says the GP surgery is currently accepting new patients.
Network note
The official site footer says Coulby Medical Practice is part of the Greater Middlesbrough Primary Care Network.
Coulby Route Planner
Choose your task and get a practical route. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Call Scripts
Reception appointment call
I am registered at Coulby Medical Practice. My main problem is ______. It started ______. It is getting better/worse. I take ______. I can speak by phone / face-to-face / video / text or email. I also need ______ access support.Wrong clinician uncertainty
I am not sure whether this should be GP, Advanced Nurse Practitioner, nurse, HCA or phlebotomist. The issue is ______. Can reception advise the correct booking route?Repeat prescription query
Medicine name: ______. Dosage: ______. I ordered on ______ using ______. My nominated pharmacy is ______. I need help because ______.Home visit request
I am requesting a home visit because the patient is housebound and cannot attend the surgery due to ______. Symptoms started ______. Best callback number is ______.Map: Coulby Medical Practice, Coulby Newham
Use this map for Cropton Way, Coulby Newham, Middlesbrough, Cleveland, TS8 0TL. Check official instructions before travelling.
Official Links After You Know the Right Route
Use these only after reading the relevant section above. The article gives the detail first; the link is for action.
Related MedicalGroupUK Guides
Coulby Medical Practice FAQs
What is the Coulby Medical Practice phone number?
The official contact page lists reception as 01642 045830.
Where is Coulby Medical Practice?
Coulby Medical Practice is at Cropton Way, Coulby Newham, Middlesbrough, Cleveland, TS8 0TL.
What are Coulby Medical Practice opening hours?
The official contact page lists Monday to Friday 8:30am to 6pm, with Saturday and Sunday closed.
Is Coulby Medical Practice accepting new patients?
The NHS profile says Coulby Medical Practice is currently accepting new patients.
How do I book an appointment at Coulby Medical Practice?
The official appointment page says the practice asks what you need help with and may offer phone, face-to-face, video, text or email consultation. Use eConsult where suitable or phone reception on 01642 045830.
Can I book Coulby appointments online?
Yes, but the official online booking page says you must book with the appropriate clinician. Wrong bookings or blood tests booked without clinician request may be cancelled or refused.
What should I do if I am not sure who to book with?
Use eConsult or contact reception on 01642 045830 rather than guessing the wrong clinician.
Who are the doctors at Coulby Medical Practice?
The official team page lists GP Partners Dr Heather Wetherell, Dr David Bannar-Martin, Dr Heela Noori, Dr Aisha Khalid, Dr Rakib Shahriar and Dr Hayder Al-Amiri, plus salaried GP Dr Julie Willis.
Does Coulby Medical Practice have nurse appointments?
Yes. The official team and online booking pages list nurse, HCA, phlebotomist and advanced practitioner roles, with different tasks suitable for each.
How do I order repeat prescriptions?
Use NHS account/NHS App, Patient Access, the repeat prescription request form, or email coulby.prescriptions@nhs.net.
Can I order repeat prescriptions by phone?
No. The official prescriptions page says repeat prescription requests are not taken over the phone.
How long does a prescription take?
The official prescriptions page says you can usually collect your prescription from the pharmacy 3 days after ordering it.
What is the Coulby prescription email?
The official prescriptions page lists coulby.prescriptions@nhs.net for repeat prescription requests.
How do I request a home visit?
If you are housebound and need an appointment, phone 01642 045830 as soon after 8am as possible. The practice will phone first to understand what you need.
Does Coulby Medical Practice use eConsult?
Yes. Coulby uses eConsult for online consultations and admin requests, but the eConsult page may close outside accepting hours.
Can I use eConsult for routine repeat prescriptions?
No. The eConsult FAQ says routine repeat prescriptions should be requested in the normal way, not through online consultation for new problems.
How do I cancel an appointment?
Use your Patient Access account online or app, or phone 01642 045830 Monday to Friday when open.
Does Coulby Medical Practice offer extended access?
The official appointments page says extended-hours appointments are offered at Park Surgery, One Life Medical Centre, Linthorpe Road, Middlesbrough, TS1 3QY. Speak to reception for details or booking.
What should I do when Coulby Medical Practice is closed?
Use NHS 111 online or call 111 for urgent non-emergency help. Call 999 in a medical or mental health emergency.
What are STAR appointments?
The official Coulby pages say NHS 111 can assess patients and may arrange an appointment at one of four South Tees Access Response centres. STAR centres are appointment based, not walk-in.
What is the CQC rating for Coulby Medical Practice?
CQC lists Coulby Medical Practice as Overall: Good.
Is Coulby Medical Practice part of a PCN?
The official site footer says Coulby Medical Practice is part of the Greater Middlesbrough Primary Care Network.
Does Coulby Medical Practice have a complaints route?
Yes. The official services page lists complaints procedure and complaints policy. The eConsult FAQ also says complaints can be made by contacting the practice manager by telephone or in writing.
Is this the official Coulby Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Coulby Medical Practice, NHS and CQC links for live forms, current rules and official action.