Bucksburn Medical Practice Appointments & Hours
Bucksburn Medical Practice is based on Kepplehills Road in Aberdeen. The most important practical detail is that the surgery can still be open after its normal telephone lines close, so patients should distinguish opening hours from phone access before calling.
This guide also explains the GP appointment route, same-day access wording, home visits, repeat prescription line, test-result timing, AB21 registration boundary, parking and NHS 24 help.
Bucksburn Medical Practice Phone and Address
Bucksburn Medical Practice is in the Bucksburn area of Aberdeen. NHS 24 and the official practice website both identify the Kepplehills Road location and the same main reception number.
If you are comparing Aberdeen GP locations, our Old Machar Medical Practice guide covers another Aberdeen practice with two separate surgery sites. Do not assume its phone routing or registration status applies to Bucksburn.
Bucksburn Medical Practice Opening Hours
NHS 24 and the practice’s opening-times page currently give slightly different finishing times across the week. These are practice opening times, not the ordinary telephone-line timetable shown in the next section.
| Day | Current listed opening | Patient note |
|---|---|---|
| Monday | 08:15–18:00 | Normal phone lines stop earlier at 17:00. |
| Tuesday | 08:15–18:30 | The practice lists later surgery availability. |
| Wednesday | 08:15–18:20 | Phone access still follows the separate weekday timetable. |
| Thursday | 08:15–18:20 | Late consultation times may be available by appointment. |
| Friday | 08:15–18:00 | Order prescriptions early enough to account for weekends. |
| Saturday | Closed | Use NHS 24 on 111 for urgent non-emergency help when needed. |
| Sunday | Closed | Call 999 for life-threatening emergencies. |
Telephone Lines Close Earlier Than the Practice
The practice homepage says that, from 31 March 2025, ordinary phone-line access changed to:
Morning phone window
08:15–12:30, Monday to Friday.
Afternoon phone window
13:30–17:00, Monday to Friday.
How to Request a GP Appointment
The current appointment page tells patients to telephone 01224 713927. It says appointments are available within 24 hours and are usually same-day when patients phone early, subject to current capacity and clinical need.
Phone reception
Call the main surgery number during the current telephone-access period.
Say if the problem is urgent
The practice specifically asks patients with a very urgent problem to tell the receptionist.
Cancel if you cannot attend
The practice asks patients to cancel as soon as possible so the appointment can be offered to someone else.
Appointment systems vary even between Aberdeen practices. The Great Western Medical Practice Aberdeen guide uses a different phone-option system, so Bucksburn patients should use Bucksburn’s own main number rather than copying another Aberdeen practice’s menu options.
Ask Whether the Advanced Nurse Practitioner Is Suitable
Bucksburn’s appointment page says an Advanced Nurse Practitioner can deal with many minor illnesses and may sometimes be able to see a patient more quickly than a GP.
Home Visits: Call Before 10am
Home visits are for patients who are housebound or too ill to attend the surgery. The practice asks patients to call reception before 10:00am, except in emergencies.
Request before 10am
Calling early helps the GP plan home visits around the day’s clinical workload.
GP decides
The GP determines whether the medical condition requires a home visit and how urgently it is needed.
Give useful details
Be prepared to explain why the patient cannot attend, the main symptoms and a reliable contact number.
Repeat Prescriptions: Dedicated Phone Line and 48-Hour Processing
Bucksburn has a separate repeat-prescription telephone number: 01224 719189. The official prescription page asks patients to allow 48 hours, excluding weekends and bank holidays.
Prescription phone line
Use the dedicated repeat-prescription number rather than the general appointment line.
Online repeat medication
The practice still lists an online repeat-medication service and asks patients to enquire at reception about registration.
Nominated pharmacy
The practice says prescriptions can be sent to the requested pharmacy, or returned by post if a stamped addressed envelope is supplied.
Processing times differ between Scottish practices. The Hermitage Medical Practice Edinburgh guide describes a three-working-day repeat process, which is why Bucksburn patients should follow Bucksburn’s own 48-hour instructions rather than a generic Scotland-wide timetable.
Open official prescription pageTest Results: Allow Seven Working Days, Then Call After 2pm
Bucksburn’s test-result page asks patients to allow seven working days from when the test was taken and then telephone for the result after 14:00.
Wait seven working days
Do not assume every investigation is ready immediately. Follow any different timing specifically given by the clinician.
Call after 2pm
The official test-result page gives after 14:00 as the general call timing.
Confidentiality
Results are normally given only to the person they concern unless prior permission or another appropriate arrangement is in place.
Register with Bucksburn Medical Practice: Check the AB21 Boundary First
The current new-patient page says the practice boundary has changed and that people living outside postcode district AB21 cannot register with Bucksburn.
Check that your address is in AB21 and within the practice area
Do this before filling in forms. An Aberdeen address alone does not automatically make you eligible.
Complete the registration form
The official page provides pre-registration and downloadable registration routes.
Complete the health questionnaire
The practice asks new patients to complete a medical questionnaire while it waits for records from the previous GP. It says children under 16 do not need the questionnaire.
Follow the practice’s document instructions
Bucksburn’s current registration page asks for recent address evidence and photo identification. Treat this as the practice’s published registration procedure and contact reception if you cannot provide a requested document.
Aberdeen registration status can differ considerably by practice. Our Old Aberdeen Medical Practice guide currently documents a practice that is not accepting new registrations, so do not assume one Aberdeen GP’s registration status applies to another.
Open official registration pageBucksburn Online Services: eConsult Is No Longer Available
Bucksburn’s online-services page currently says patients can request repeat medication online and access medical-record functions, but it also clearly states that its eConsult service is no longer available.
Repeat medication
Online repeat-medication functionality remains listed by the practice.
Medical records
The online-services page includes a route relating to medical-record access.
Do not look for old eConsult
The practice explicitly says its eConsult service is no longer available.
Fit Notes and Sickness Certification
Seven days or less
The practice says a doctor’s sickness certificate is not required for illness lasting seven days or less; employer self-certification normally applies.
More than seven days
An employer can ask for medical evidence, commonly a Statement of Fitness for Work or “fit note”.
Contact the practice
If a fit note is needed, ask reception which current request route applies rather than using an outdated external form.
Parking, Wheelchair Access and Hearing Support
The current practice homepage publishes several useful access details for patients travelling to Kepplehills Road.
Public transport
The practice says bus stops are close to the surgery.
Parking
Adequate car parking is listed, including designated parking spaces.
Wheelchair access
Wheelchair access is listed for waiting, consulting and toilet areas, and wheelchairs are available at reception.
Hearing loop
The practice says a loop system is available for people who are hard of hearing.
Clinics and Services Listed at Bucksburn
Bucksburn’s official services page lists general-practice and chronic-disease services. Availability can change, so ask the surgery before assuming a particular clinic is running on a specific day.
Cervical screening
Cervical screening is listed among additional practice services.
Contraception
Contraceptive services are listed by the practice.
Maternity care
Maternity services are included among practice services.
Minor procedures
The enhanced-services list includes muscle, tendon and joint injections.
Diabetes
The practice lists regular diabetes reviews for appropriate patients.
Asthma and COPD
Annual respiratory checks are described on the chronic-disease page.
Hypertension
Regular blood-pressure and related health reviews are listed.
Heart disease
The practice lists structured reviews for patients with relevant heart-disease histories.
NHS Pharmacy First Scotland Can Help with Minor Illness
NHS Pharmacy First Scotland is available through community pharmacies and can provide advice and, where appropriate, treatment for many common minor illnesses without a GP appointment.
This Scotland-wide pathway also appears in our Barns Medical Practice Scotland guide . The pharmacy service is national, but Bucksburn appointment, prescription and registration rules remain practice-specific.
Open NHS Pharmacy First ScotlandWhen Bucksburn Medical Practice Is Closed
Bucksburn’s opening-times page says Grampian Doctors On-Call and NHS 24 provide out-of-hours cover. The page directs patients to the usual surgery number for instructions and also lists NHS 24 on 111.
Use 999 for a life- or limb-threatening emergency.
Phone 111 if you need urgent care and your GP or pharmacy is closed, or you think you may need A&E but the problem is not life-threatening.
Wait for Bucksburn to reopen for routine appointments, standard prescription requests and non-urgent follow-up.
Which Bucksburn Route Should You Use?
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Choose the option that best matches what you need.
Map to Bucksburn Medical Practice
Use the verified address: Bucksburn Medical Practice, Kepplehills Road, Bucksburn, Aberdeen, AB21 9DG.
Other Aberdeen GP Guides on MedicalGroupUK
Bucksburn is not the only Aberdeen practice with unusual access rules. The Great Western Medical Practice Aberdeen guide explains a separate phone-option model, while the Old Machar Medical Practice guide covers a two-site practice.
The Old Aberdeen Medical Practice guide is especially useful if you are checking new-patient availability elsewhere in Aberdeen because registration status differs significantly between local practices.
Official Bucksburn and NHS Scotland Links
Use these verified destinations for live information and current forms. MedicalGroupUK.org does not book appointments or process prescriptions.
Bucksburn Medical Practice FAQs
Where is Bucksburn Medical Practice?
Bucksburn Medical Practice is at Kepplehills Road, Bucksburn, Aberdeen, AB21 9DG.
What is the Bucksburn Medical Practice phone number?
The official practice website and NHS 24 list 01224 713927 for reception.
What are Bucksburn Medical Practice opening hours?
Current listed opening is Monday 08:15–18:00, Tuesday 08:15–18:30, Wednesday 08:15–18:20, Thursday 08:15–18:20 and Friday 08:15–18:00. Weekends are closed.
When are the ordinary phone lines open?
The current homepage says weekday phone-line access is 08:15–12:30 and 13:30–17:00. These times are shorter than the building’s full opening hours.
How do I book an appointment?
Phone 01224 713927. The official appointment page says appointments are available within 24 hours and are usually same-day when patients phone early, subject to availability and clinical need.
How do I request a home visit?
If you are housebound or too ill to attend, phone reception before 10am where possible. A GP decides whether a home visit is medically required and how urgently it is needed.
What is the repeat-prescription number?
Bucksburn’s dedicated repeat-prescription phone line is 01224 719189.
How long do repeat prescriptions take?
The practice asks patients to allow 48 hours for repeat prescriptions, excluding weekends and bank holidays.
When should I call for test results?
Bucksburn’s test-result page asks patients to allow seven working days after the test and then phone after 2pm unless a clinician has given different instructions.
Can I register with Bucksburn Medical Practice?
The current registration page says people living outside postcode district AB21 cannot register. If you live in AB21, confirm that your exact address is within the practice area before submitting forms.
Does Bucksburn still use eConsult?
No. The current online-services page explicitly says the practice’s eConsult service is no longer available.
What should I do when Bucksburn Medical Practice is closed?
Phone NHS 24 on 111 for urgent care that cannot wait until the practice reopens but is not a life-threatening emergency. Call 999 for a life- or limb-threatening emergency.