Caldergreen Medical Practice | NHS GP Appointments & Hours

East Kilbride · South Lanarkshire · NHS Scotland

Caldergreen Medical Practice: GP Appointments, Opening Hours and Patient Services

Caldergreen Medical Practice is an NHS GP surgery at Hunter Community Health Centre on Andrew Street in East Kilbride. Most GP and advanced nurse practitioner appointments are arranged by telephone on the day, while selected routine appointments can be booked in advance.

This guide explains exactly when to call, which reception level to visit, how to order repeat medication, register, request test results, and use the health centre’s patient parking arrangements.

Call 01355 578030 Appointment instructions Opening times

Quick answer

Caldergreen Medical Practice is located at Hunter Community Health Centre, Andrew Street, East Kilbride G74 1AD. Main telephone: 01355 578030. Normal hours: Monday–Friday, 8:30am–6pm, with Saturday and Sunday closed. The practice recommends using its morning phone service for same-day GP requests and calling after 10:30am for routine enquiries.

Reception01355 578030

Prescription line01698 753943

Opening hoursMon–Fri 8:30am–6pm

PostcodeG74 1AD

Emergency help: Call 999 for a life-threatening emergency. For urgent non-life-threatening medical needs when your GP is closed, telephone NHS 24 on 111. Routine appointment forms or telephone queues should not be used instead of emergency care.

Caldergreen Medical Practice Address and Phone Numbers

Practice location

Caldergreen Medical Practice
Hunter Community Health Centre
Andrew Street
East Kilbride
G74 1AD
Scotland

Reception:
01355 578030

Website:
caldergreenmedicalpractice.co.uk

Practice reception 01355 578030
Appointments and general enquiries.

Prescription requests 01698 753943
Dedicated prescription line.

Treatment room / health centre 01355 906600

Patient transport 0300 123 1236
Scottish Ambulance Service patient transport enquiry line.

When the practice is closed 111 — NHS 24.

These contact numbers are published by the practice’s official telephone directory.

Caldergreen Medical Practice Opening Hours

Day	Normal surgery hours	Notes
Monday	8:30am–6pm	Weekday service
Tuesday	8:30am–6pm	Weekday service
Wednesday	8:30am–6pm	Weekday service
Thursday	8:30am–6pm	Weekday service
Friday	8:30am–6pm	Weekday service
Saturday	Closed	Use NHS 24 if urgent care is required
Sunday	Closed	Use NHS 24 if urgent care is required

Telephone and reception timings are different

Service	Published arrangement
Appointment telephone line	From 8:30am on weekdays
General enquiries and results	Preferably from 10:30am onwards
Telephone lines	8:30am–12:30pm and 2pm–6pm
Level 2 reception	9:30am–6pm; closed 12:30pm–2pm
Level 3 reception	8:30am–6pm, including the midday Level 2 closure
Out-of-hours GP telephone consultations	Some planned extended-hours consultations may take place outside normal hours

Midday visits: If you need reception between 12:30pm and 2pm, the practice says Level 3 reception remains open even while Level 2 is closed. Emergency telephone cover also remains available.

Check official opening-hour information before travelling around public holidays or announced closures.

How to Book a GP Appointment at Caldergreen Medical Practice

The practice operates an on-the-day appointment system for most GP and advanced nurse practitioner consultations. It specifically states that appointments are not booked at the reception desk. Use the telephone booking service instead.

Decide whether your problem is urgent or routine

For a medical problem that needs attention today, telephone when the appointment line opens at 8:30am. Less urgent enquiries should be made later when possible.

Phone 01355 578030

Call 01355 578030. The practice says its phone system becomes especially busy at 8:30am because many patients request same-day appointments.

Explain why you need help

Reception uses clinical signposting to direct patients to an appropriate professional. Prepare your main symptoms, when they started, whether they are changing, and a reliable callback number.

Wait for the clinical assessment or callback

The practice says reception will take your details and a healthcare professional may call to decide the best next step. Depending on the concern, this may be a GP, ANP, nurse or another service.

Confirm your consultation arrangements

Ask whether the appointment is by telephone or face-to-face, note the time and follow any instructions given. If the issue is complex, tell reception that you may need a longer slot.

Official Caldergreen appointment instructions

Pre-bookable appointments: A limited number are released weekly and can be booked up to two weeks in advance. If none remain, patients may need to try again when new slots are released or use the same-day system when medically appropriate.

How long is an appointment?

The practice normally schedules ten-minute appointments. Explain your most important problem first and ask about a longer appointment if your issue is complex.

Can you choose your GP?

The practice says patients may request a particular doctor. Urgent appointments, however, may be allocated to whichever suitable doctor is available that day.

Appointment Types, Cancellations and Other Clinicians

Same-day service

GP or ANP appointment

Most are arranged on the day after telephone contact and clinical signposting.

Planned care

Advance booking

Limited routine appointments are released weekly, with booking possible up to two weeks ahead.

Telephone

Phone consultation

Patients may request telephone consultations. Some medical problems still require face-to-face assessment.

How to cancel an appointment

Open the official appointment cancellation page.
If you use Patient Services, sign in and visit the appointments section.
Otherwise use the cancellation form if the appointment is more than 24 hours away.
Provide your name, date of birth, appointment date and time, and contact details as requested.
Submit the form. If cancellation is urgent or imminent, contact the surgery by telephone instead.

Interpreter or chaperone: Tell reception at booking if you require an interpreter. You can also request a chaperone when arranging the appointment, on arrival, or during a consultation.

Repeat Prescriptions at Caldergreen Medical Practice

The official prescription service provides online ordering through Patient Services, an online repeat-request form, requests through your pharmacy, a dedicated telephone line and paper requests delivered to the surgery.

Prescription line

01698 753943

Use 01698 753943 for the practice’s dedicated prescription service.

Processing

Two full working days

The practice asks patients to allow at least 48 hours, excluding weekends and public holidays.

How to request medication

Review your repeat medication list

Identify the medication, strength and quantity needed. Do not request items simply because they are listed if you already have sufficient supplies.

Open the official prescription service

Visit Caldergreen’s repeat-prescription page. Choose Patient Services if you have an online account, or the request form if you do not.

Use an alternative if required

Ask your pharmacy to order on your behalf, telephone the prescription line, or complete a paper request and deliver it during opening hours.

Allow processing and check approval

Allow two full working days. If requesting online, check the request status before going to your pharmacy, especially for medication not on your regular repeat list.

Follow medication-review instructions

If a clinical review is due, the practice may request an appointment or contact you before continuing a repeat prescription.

Medication shortages: If your pharmacy cannot supply the medicine, speak to the pharmacy about available options. The practice says individual pharmacy stock and processing delays are outside its control.

The practice also states that it does not prescribe sedating medication for fear of flying, scans or dental appointments. Its official prescription guidance explains the policy.

Patient Services: Register for Online Access

Caldergreen offers Patient Services for repeat prescriptions and publishes online-access registration instructions. This is separate from registering as a patient at the practice.

Open the official online-services page.
If already registered, select the Patient Services login.
For a new account, complete the online registration request and upload the identity evidence required for secure digital-record access.
Wait for the practice to verify the application and issue instructions. The practice says this can take seven working days or longer.
Use your own login details. Each eligible family member needs an individual account.
Contact the practice if the form is unavailable or access instructions do not arrive.

Online-service eligibility: The practice states that standard Patient Services accounts are available for patients aged 16 and over. Proxy access may be available for parents or carers through a separate authorisation process.

The online registration process uses identity verification because it can give access to confidential information. These rules should not be confused with NHS GP registration requirements.

How to Get Test Results from Caldergreen Medical Practice

The practice advises patients to telephone around seven days after a test, once enough time has passed for the laboratory and clinician to process the result. Reception cannot provide clinical interpretation.

Check when the result is expected

Ask the clinician or staff member arranging the test how long results normally take. Some may take longer than others.

Call after 10:30am

The practice asks patients with routine enquiries, including results, to contact reception later in the morning rather than adding to the 8:30am appointment queue.

Confirm your identity

Prepare your personal details and the date and type of test. Reception must protect confidentiality and may not disclose results to another person without appropriate permission.

Arrange clinical follow-up if needed

If the result needs explanation, a clinician may ask for an appointment. If a hospital consultant ordered the investigation, contact the hospital team for the result and interpretation.

Official test-results information

Bringing a specimen: Use a suitable container and label it with your name, date of birth, collection date and reason for the sample. The practice says incorrect containers or missing identification can mean a sample needs repeating.

How to Register with Caldergreen Medical Practice

Caldergreen serves the East Kilbride area, particularly postcode districts G74 and G75, within NHS Lanarkshire. The practice explains that GP surgeries within Hunter Community Health Centre register new patients on a rotational basis.

Check whether Caldergreen is accepting registrations

Begin with the official registration guidance. Ask reception which practice within the health centre is registering new patients at present.

Confirm your home address is covered

Check whether your address falls within the practice area. A G74 or G75 postcode does not automatically guarantee acceptance.

Complete the practice forms

The practice lists a Registration Form and New Patient Information Form. Provide your previous GP details, current address and relevant medical information requested.

Ask about its identity-document request

The practice asks new patients to bring two forms of identification under its published registration policy. If you cannot provide these, explain your circumstances and ask about alternatives rather than assuming you cannot register for NHS care.

Confirm acceptance and arrange medication continuity

Ask whether registration has been accepted, when you may use routine services and what to do about current medicines. The practice states that existing medical records may take several weeks to arrive.

New to Scotland or the UK?

Tell the practice if you were registered with a doctor outside the UK. Caldergreen explains that those previous notes may not be available automatically.

Only staying temporarily?

If staying for less than three months, ask about temporary-resident arrangements rather than permanent registration.

For national requirements, consult NHS Inform’s registration guidance.

Request a Sick Note or Fit Note

The practice has an official online fit-note request form. Normally, employees self-certify during the first seven calendar days of sickness. For longer periods, a fit note may be needed.

Open Caldergreen’s fit-note service.
Select whether this is your first fit note for the illness or a continuation.
Enter the relevant sickness dates, personal details and explanation requested.
Review the declaration and submit the form through the practice’s secure service.
Wait for the practice to advise whether a note can be issued or a consultation is required.

Important: Fit notes can be backdated where clinically appropriate but cannot be future dated. The practice explicitly advises patients not to request urgent or emergency appointments solely for routine fit-note paperwork.

If a hospital admission caused the absence, the hospital may provide the initial certification. Contact the practice with the discharge information if further certification is needed.

Other NHS Clinics and Services at Caldergreen

Long-term condition reviews

Practice nurses support patients with conditions including asthma, diabetes, heart disease, hypertension and obstructive airway disease.

The practice’s care-and-support planning programme may involve an initial testing appointment followed by a discussion of results and care goals.

Women’s health and screening

Published services include cervical screening, breast-awareness advice and relevant health-promotion appointments.

Maternity care

The practice lists an antenatal clinic on Friday mornings from 9am to noon, while explaining that many antenatal appointments take place with midwives at hospitals or satellite clinics.

Confirm the current location and booking arrangements before attending.

Other practice clinics

Caldergreen lists six-week postnatal mother-and-baby appointments and joint-injection services among its clinic information.

2026/27 winter vaccinations: The practice instructs eligible patients not to contact GP reception to book flu or COVID-19 vaccinations. NHS Scotland’s vaccination service contacts eligible people with invitation or booking information.

Official winter vaccination instructions

Caldergreen Patient Parking and Reception Levels

Caldergreen Medical Practice is inside Hunter Community Health Centre. The practice publishes specific parking instructions that are useful to know before visiting.

Where to park

The patient multi-storey car park is to the left of the health centre. Patients are instructed to use floors -1, 0 or 1.

Upper floors are reserved for staff.

Free 90-minute ticket

Collect a free 90-minute ticket from the car-park machine and display it on your windscreen during your visit.

Check signs and current parking instructions on arrival.

Finding the right reception

Level 2 reception opens at 9:30am and closes between 12:30pm and 2pm. Level 3 reception opens at 8:30am and remains available through the midday interval. The practice identifies Level 3 as its administration area for collecting items such as prescriptions, letters and fit notes.

Official patient parking guidance

Common Problems and the Correct Next Step

Problem	What to do
Cannot obtain a same-day GP appointment	Ask about appropriate clinical triage or the next release of pre-bookable slots. For urgent health concerns, explain the urgency.
Need a nurse appointment or a routine enquiry	Call after 10:30am when possible to avoid the busy early booking period.
Arrived at reception to book a GP appointment	Use the practice’s telephone booking route, as GP/ANP appointments are not booked at reception.
Level 2 reception is closed at lunchtime	Use Level 3 reception, which remains open during the midday period.
Online account not activated	Allow the stated verification period and contact the surgery for advice if instructions do not arrive.
Prescription not ready	Confirm two full working days have passed and check the status with your pharmacy or online account.
Hospital test result missing	Contact the hospital or specialist who requested the test.
Not sure whether you can register	Confirm the rotational registration arrangements and your exact address with reception.
Illness when GP is closed	Call NHS 24 on 111 for urgent non-emergency support; call 999 for life-threatening emergencies.

Map to Caldergreen Medical Practice, East Kilbride

Use Hunter Community Health Centre, Andrew Street, East Kilbride G74 1AD when planning your journey.

Open directions in Google Maps.

Official Caldergreen Medical Practice and NHS Links

Practice homepageLatest surgery announcements and service information. Book appointmentsSame-day and advance-booking arrangements. Contact and opening hoursReception details and practice location. Repeat prescriptionsOrdering options, timing and medication-review advice. Patient Services onlineAccount creation and secure online access. New-patient registrationG74/G75 coverage, forms and registration rotation. Test resultsResults timing, confidentiality and specimens. Fit notesSelf-certification and practice request form. Patient parkingCar-park floors and free ticket instructions. NHS 24 practice listingOfficial NHS Scotland directory record. NHS 24 urgent careWhen to use Scotland’s 111 service. 2026/27 winter vaccination guidanceWho arranges flu and COVID-19 vaccination appointments.

Caldergreen Medical Practice: 10 Frequently Asked Questions

1. Where is Caldergreen Medical Practice?

Caldergreen Medical Practice is at Hunter Community Health Centre, Andrew Street, East Kilbride G74 1AD.

2. What is the Caldergreen Medical Practice telephone number?

The main reception telephone number is 01355 578030. Its dedicated prescription number is 01698 753943.

3. What are Caldergreen Medical Practice opening hours?

Normal hours are 8:30am to 6pm, Monday to Friday. The practice is closed on Saturday and Sunday. Level 2 and Level 3 reception areas have different opening arrangements.

4. How do I book a same-day GP appointment?

Phone 01355 578030 from 8:30am. Most GP and ANP appointments are allocated through the on-the-day telephone system, rather than by booking at reception.

5. Can I book an appointment in advance?

Yes. Limited pre-bookable GP and ANP appointments are released weekly and can be booked up to two weeks ahead, subject to availability.

6. How do I order a repeat prescription?

Use Patient Services, the practice’s repeat-prescription form, a pharmacy ordering arrangement, the dedicated line on 01698 753943 or a written request. Allow two full working days for processing.

7. When should I telephone Caldergreen for test results?

The practice normally advises checking about seven days after your test and recommends phoning after 10:30am for routine enquiries. Reception staff cannot provide clinical interpretation.

8. Can residents of G74 or G75 register with Caldergreen?

The practice serves the East Kilbride area, including G74 and G75. Registration is subject to its boundaries and rotational intake arrangements shared with other surgeries in Hunter Community Health Centre.

9. Where can Caldergreen patients park?

Patient parking is in the multi-storey car park to the left of the health centre, on floors -1, 0 or 1. Collect and display the free 90-minute parking ticket from the machine.

10. What should I do if Caldergreen Medical Practice is closed?

Phone NHS 24 on 111 for urgent, non-life-threatening healthcare needs when the practice is closed. Call 999 for a life-threatening emergency.