South Queensferry Medical Practice
South Queensferry Medical Practice is the GP surgery at 41 The Loan. The most useful information for patients is not just the phone number: the surgery closes for one hour at lunchtime each weekday, Patient Services handles selected appointments and prescriptions, and new-patient registration now depends on a revised local boundary and an online registration system.
This independent guide brings those current practice rules together so you can choose the correct route before phoning, travelling or submitting a form.
Which Route Should You Use?
Several tasks that patients might normally expect to handle by telephone have different rules at South Queensferry. Starting with the right route can prevent an unnecessary call or visit.
Need a GP appointment?
Phone reception on 0131 537 4407. Selected face-to-face GP appointments can also be booked through Patient Services once your account has been set up.
Need a repeat prescription?
Use Patient Services, your repeat reorder form or a written request at reception. The practice specifically says prescription requests are not accepted by telephone or email.
Want to register?
Check the revised South Queensferry/Dalmeny practice boundary, then use the current MiHealth Portal registration route. Weekly registration capacity can temporarily fill.
Need urgent care when closed?
Use NHS 24 on 111 when the issue cannot wait for the surgery to reopen but is not a 999 emergency.
Address and Phone Number
Opening Hours and the Daily Midday Closure
NHS 24 publishes the surgery’s normal weekday span as 8:00am–6:00pm. The practice adds an important detail: reception-facing services close every weekday from 12:30pm until 1:30pm while clinical and administrative work continues behind the scenes.
| Day | Patient-facing opening | What to know |
|---|---|---|
| Monday | 8:00am–12:30pm 1:30pm–6:00pm |
The practice says Monday is usually its busiest day. For a non-urgent ongoing issue, another weekday may be quieter. |
| Tuesday | 8:00am–12:30pm 1:30pm–6:00pm |
Normal weekday pattern. |
| Wednesday | 8:00am–12:30pm 1:30pm–6:00pm |
Normal weekday pattern. |
| Thursday | 8:00am–12:30pm 1:30pm–6:00pm |
Prescription requests submitted after 2pm can affect the stated three-working-day timing. |
| Friday | 8:00am–12:30pm 1:30pm–6:00pm |
Allow for the weekend when ordering medicine. |
| Saturday | Closed | Use NHS 24 for urgent non-emergency help if it cannot wait. |
| Sunday | Closed | Call 999 for a life-threatening emergency. |
How to Book an Appointment
For questions or appointment advice, the practice asks patients to call reception. Selected face-to-face GP appointments can also be booked through Patient Services.
Call reception
Phone 0131 537 4407 if you need help arranging the appropriate appointment or service.
Patient Services
Patients with an active account can book selected face-to-face GP appointments online and are asked to include the reason for booking in the comments box.
Rolling availability
The current appointment page says the practice is offering appointments on an 8-week rolling basis.
Before contacting the surgery
- Know the main reason you need the appointment.
- Have your current phone number available.
- Say if the problem is urgent or getting worse.
- Have relevant medicines or recent treatment information to hand.
- Tell the practice if you need an interpreter or accessibility adjustment.
- If you have several concerns, be prepared for the clinician to ask you to arrange another appointment for issues that cannot safely be covered in one consultation.
Cancel an appointment you no longer need
The practice asks for at least 24 hours’ notice where possible. Patient Services cancellations can be made up to 24 hours before the appointment; after that, contact the surgery directly.
Open official appointment guidanceWhat Can Patient Services Do?
South Queensferry Medical Practice uses Vision Patient Services for a small set of specific tasks. It is useful, but it is not a complete online medical-record portal in Scotland.
Order prescriptions
Repeat medicines are visible in the account and patients can also request items that are not shown on the repeat list when appropriate.
Book selected GP appointments
Selected face-to-face GP appointments can be booked online.
Book a smear test
Smear-test appointments can be booked through Patient Services only after receiving an official Scottish Cervical Screening Programme invitation.
Setting up a new account
Submit the practice registration form
Use the Patient Services account-registration form on the official practice website.
Watch for an NHS Scotland email
The practice says a member of staff will contact you from an @nhs.scot address as part of the manual setup process.
Reply when asked
Submission does not immediately activate the account. The practice says you must complete the additional confirmation steps it sends to you.
Register with South Queensferry Medical Practice
The practice reopened its patient list in June 2025, but registration is now managed within a revised geographical boundary and through an online system called MiHealth Portal.
Check the current boundary
The practice boundary covers the conurbations of South Queensferry and Dalmeny within the detailed geographical limits shown on its official registration page.
Be aware of the Builyeon Road change
The practice changed its southern boundary during 2025. Some new development beyond the revised boundary is now covered by other local practices, so living in the wider South Queensferry area does not automatically mean this surgery is your registration option.
Use MiHealth Portal
If your postcode is within the boundary, follow the official registration link and create a username and password before completing the online registration information.
Complete any follow-up request
The practice says it may ask to see photo ID and proof of address. New babies continue to use a paper registration route supported by the health visitor.
Repeat Prescriptions
South Queensferry Medical Practice does not accept prescription requests by telephone or email. Patient Services is the preferred online route.
Patient Services
Use your Patient Services account to request repeat medication securely online.
Reorder form
If you cannot use online services, the practice accepts the prescription reorder form or a written request using the slips available at reception.
Three working days
The practice says prescription requests are processed within three working days when submitted within its stated timing rules.
| When you request | What the practice says |
|---|---|
| Before 2pm on a working day | The practice asks patients to submit before 2pm to stay within its three-working-day processing timetable. |
| After 2pm Thursday or Friday | The prescription will not be ready until the following week. |
| Evening or weekend | An online request will not be processed until the next working day. |
| After practice processing | Allow additional time for the community pharmacy to receive and dispense the medicine. |
How Test Results Work
South Queensferry Medical Practice says it normally contacts patients by phone, text or letter when a result is abnormal and further treatment or investigation is required. It does not routinely contact patients when a result is normal.
Want to check a result?
Phone 0131 537 4407. Administrative staff can communicate the clinician’s recorded comments but do not provide their own clinical interpretation.
Hospital-arranged test?
If a hospital or specialist clinic ordered the test, the practice asks patients to obtain the result from that service because it cannot manage investigations requested by another clinician.
Submitting a specimen
Samples requested by a practice clinician must be handed directly to reception before 2pm on a working day. Do not place specimens in the letterbox.
Fit Notes and Sick Leave
| Situation | Practice guidance |
|---|---|
| First 7 calendar days | You normally self-certify and do not need a GP fit note. |
| Employer insists on a doctor’s note within first 7 days | The practice states that this is outside normal NHS certification and currently lists a charge for a private doctor’s note. |
| Ill for more than 7 days | A MED3 fit note may be needed from a GP. |
| Late request | The practice explains that a fit note can be backdated to the point after the initial self-certification period where clinically appropriate. |
Request a Copy of Your Medical Records
If you need a copy of information held in your GP record, South Queensferry Medical Practice provides a Subject Access Request route. This is separate from Patient Services, because full online record viewing through that Patient Services system is not currently available in Scotland.
Use the medical-record request form
The practice provides an online Subject Access Request form for records and result requests.
Verify your identity
The practice says it must confirm the identity of anyone requesting personal information and may ask you to provide photo ID and proof of address.
Allow the statutory response period
The practice states that it normally has one month to respond once it has the information needed to process the request. Complex or numerous requests can take longer under data-protection rules.
Do You Need the GP Practice for This?
The practice publishes a “Right Care, Right Place” approach because some common problems can be handled more directly by another NHS service.
Minor illness
NHS Pharmacy First Scotland is often the first place to ask about a minor illness. You usually do not need an appointment and can use any participating community pharmacy.
Eye problem
The practice advises contacting an optometrist first for many eye problems because optometry services have specialist eye-examination equipment.
Dental problem
Contact a dental practice rather than booking a GP appointment for a dental concern. The practice also provides NHS Lothian information for people who are not registered with a dentist.
Muscle or joint problem
South Queensferry has an Advanced Physiotherapy Practitioner route, and adults with a suitable routine single musculoskeletal problem can also use Edinburgh MSK physiotherapy self-referral.
Benefits or money issue
The practice currently hosts a Citizens Advice Bureau adviser on Tuesday mornings. Contact the surgery for the current appointment arrangement.
Alcohol or drug support
The practice’s current news page lists a Change Grow Live drop-in at the surgery on Tuesdays from 10am to 12:30pm. Confirm the service before making a special journey.
Disabled Access and Parking
The surgery publishes several practical facilities for patients with mobility or hearing needs.
Wheelchair and lift access
The building has wheelchair access, disabled toilet facilities and lift access.
Parking
The practice says there is a car park at the front of the building with disabled parking spaces.
Hearing difficulty
Tell the practice if you have difficulty hearing when patients are called. Staff can record an alert and arrange to collect you personally from the waiting room.
Travel Vaccinations Are Not a Routine GP Practice Service
In Scotland, travel-vaccine delivery has moved away from general practice to community vaccination and specialist travel services. South Queensferry Medical Practice can provide vaccination-history information, but it directs patients who need travel vaccines to appropriate travel services instead.
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When South Queensferry Medical Practice Is Closed
Call 999 for a life-threatening emergency.
Use NHS 24 on 111 for urgent medical help that cannot wait until the practice reopens but is not a 999 emergency.
Prescriptions, normal results enquiries, registration questions and records requests can usually wait for the appropriate practice service.
Map to South Queensferry Medical Practice
The verified location is 41 The Loan, South Queensferry, EH30 9HA. This map is a directions aid and is not an official NHS booking system.
Official Practice and NHS Resources
Use these sources for live registration capacity, current appointment information, prescription rules and urgent-care services.
South Queensferry Medical Practice FAQs
Where is South Queensferry Medical Practice?
The practice is at 41 The Loan, South Queensferry, EH30 9HA.
What is the South Queensferry Medical Practice phone number?
The main reception number is 0131 537 4407.
What are the practice opening hours?
NHS 24 lists Monday to Friday from 8:00am to 6:00pm. The practice is closed each weekday from 12:30pm to 1:30pm and is closed on Saturday and Sunday.
How do I book an appointment?
Call reception on 0131 537 4407. Patients with an active Patient Services account can also book selected face-to-face GP appointments online.
Can I order a repeat prescription by phone?
No. The practice says repeat-prescription requests are not accepted by telephone or email. Use Patient Services, a reorder form or a written request at the surgery.
How long do repeat prescriptions take?
The practice says requests are normally processed within three working days. Submit before 2pm and allow extra time for the pharmacy to dispense the medicine.
Is South Queensferry Medical Practice accepting new patients?
The practice reopened its list in June 2025 for people within its revised geographical boundary. Registration is handled through MiHealth Portal and weekly processing capacity can temporarily fill, so check the official registration page for the current position.
Will the practice contact me if my test result is normal?
The practice says it normally contacts patients only when a result is abnormal and treatment or further investigation is required. You can phone the surgery if you want to enquire about a result.
Can I view my full medical record through Patient Services?
No. South Queensferry Medical Practice says that although the Patient Services website may display a medical-record option, that feature is not currently available in Scotland. Use the practice’s Subject Access Request route if you need a copy of your records.
What should I do when the practice is closed?
Use NHS 24 on 111 for urgent non-emergency medical help that cannot wait for the surgery to reopen. Call 999 for a life-threatening emergency. For the weekday 12:30pm–1:30pm closure, check the practice’s live opening-hours page for its current urgent-contact arrangement.