Great Western Patient Route Hub
If you searched for Great Western Medical Practice Aberdeen, the useful answer is not only the address. You need to know which phone option to choose, when to call for results, how to request repeat prescriptions, when a home visit request should be made, when to use NHS 24 on 111, and how GP Near Me video appointments work.
This guide turns the official practice details into a clear patient dashboard, so you can understand the route before opening the official action link.
What Do You Need from Great Western Medical Practice Today?
Start here instead of opening random directories. Each card tells you what to do, what to prepare, and which official link or number to use.
Appointment or health enquiry
Call 0345 337 0540 and use option 2 for appointments and enquiries for new or ongoing non-life-threatening health problems.
Home visit request
If you are unable to attend the doctor and wish to be seen, call option 3 before 11am. Calls after 11am go to the emergency doctor to assess.
Repeat prescription
Use the prescription phone line, online services, or the tear-off slip/pharmacy route. Do not email prescription requests.
Test results
Call option 4 during the results windows: 11:00am-12:30pm and 1:30pm-3:00pm.
Sick line / fit note
You do not need a doctor’s sickness certificate for illness lasting seven days or less. If needed, use the Great Western sick line request form.
Closed or urgent but not 999
If the practice is closed and you need urgent medical help that is not life-threatening, use NHS 24 by calling 111.
Great Western Medical Practice Phone, Address and Hours
Use these official details before calling or travelling. Great Western is in the Seafield area in the west of Aberdeen and operates from the ground floor of a modern health centre.
Telephone Options: Use the Correct Line
The official site highlights confusion between option 1 and option 2. This section is important because the practice says option 1 is a single incoming emergency line and should not be used for ordinary urgent appointment requests.
| Phone route | Use for | Do not use for |
|---|---|---|
| Option 1 | Genuine medical emergencies: breathing difficulty, heart-attack-type symptoms, stroke, heavy bleeding, palliative care or severe allergic reaction. | Do not use option 1 just because you want an urgent appointment that day. |
| Option 2 | Appointments and enquiries for new or ongoing health problems that are not life-threatening. | Do not use option 2 if someone may need 999 or immediate emergency care. |
| Option 3 | If you are unable to attend the doctor and wish to be seen; call before 11am. | Do not wait until late afternoon for a possible home visit request. |
| Option 4 | Results line: 11:00am-12:30pm and 1:30pm-3:00pm. | Do not call outside the listed results windows and expect the results line to be active. |
Appointments at Great Western Medical Practice
The official appointment page says to request an appointment by calling 0345 337 0540. The practice also says it offers telephone, face-to-face and video appointments between 8am and 6pm, Monday to Friday.
Decide if it is emergency, urgent, routine or results
Use option 1 only for genuine emergencies. Use option 2 for non-life-threatening appointment and enquiry needs. Use option 4 for results during the listed window.
Give one clear main issue
Tell the Patient Navigation or reception team what has changed, when it started, and why you need help now.
Ask if telephone, face-to-face or video is suitable
The practice offers a variety of telephone, face-to-face and video appointments. GP Near Me video calls are used only when the practice has arranged them.
Cancel if you cannot attend
The practice asks patients to inform it if they are unable to attend so the space can be made available to other patients.
Home Visits: Call Before 11am
Before 11am
If you are unable to attend the doctor and wish to be seen, call option 3 before 11am.
After 11am
The official page says calls after 11am go to the emergency doctor to assess.
Emergency rule
Do not wait for a home visit when someone may be seriously ill, injured, confused, struggling to breathe, bleeding heavily or having stroke/heart-attack-type symptoms.
Repeat Prescriptions: Phone, Online Services, Pharmacy Route
The official prescription page says repeat prescriptions can be requested by phone, by online services, or by ticking the required medicine on the tear-off prescription slip and handing it into your pharmacy for delivery to the practice. The page says not to email prescriptions.
| Prescription route | Official detail | Prepare this |
|---|---|---|
| Prescription phone | Call 01224 846746. | Medication name, dose, pharmacy, and separate message if ordering for more than one person. |
| Online services | The practice links to online services / Vision online registration through its registration and patient hub pages. | Online login or online services registration form. |
| Tear-off slip / pharmacy | Tick the required medicine on the tear-off part of the prescription and hand it into your pharmacy for delivery to the practice. | Correct repeat item, dosage and nominated pharmacy. |
| Do not email | The official prescriptions page says “Please do not email in your prescriptions.” | Use phone, online services or pharmacy route instead. |
| Collection route | Prescriptions cannot currently be collected directly from the surgery; they can be sent to a nominated local pharmacy or returned using a stamped addressed envelope. | Nominate a pharmacy or provide stamped addressed envelope if using that route. |
Working-day timing
The practice says prescriptions should be ready in 4 working days at the pharmacy, depending on pharmacy workload.
Order early
Order repeat medication at least one week in advance so you do not run out.
More than one person
If calling for more than one person, leave separate messages.
Test Results: Call Option 4 in the Listed Windows
The official test-results page says the practice will contact you if your results show you need more tests or treatment. For results queries, use the main phone and option 4 during the listed results windows.
Results number
Call 0345 337 0540 and choose option 4.
Morning window
Results line is available between 11:00am and 12:30pm.
Afternoon window
Results line is available again between 1:30pm and 3:00pm.
Sick Line / Fit Note: 7-Day Rule and 4th Working-Day Aim
The official page says you do not need a doctor’s sickness certificate for any illness lasting seven days or less. Your employer may ask you to complete a self-certification form. If you need a doctor’s sickness certificate, use the Great Western sick line request form.
7 days or less
You can usually self-certify. A doctor’s certificate is not normally needed for illness lasting seven days or less.
4th working day aim
The practice says it aims to have the sick line ready for collection by 6pm on the 4th working day after submission.
Hospital / assessment
The form asks whether you have recently been discharged from hospital or had a clinical assessment resulting in being unable to work.
What the form asks
Name, date of birth, phone, email, new request or extension, reason, occupation and expected length of illness.
GP Near Me Video Appointments
Great Western’s services page explains GP Near Me video appointment preparation. Use the video waiting area only if you have a real appointment with the practice.
Use a suitable device and browser
The service page mentions using Chrome or Safari and allowing camera access when prompted.
Choose a private, well-lit space
Make sure nobody can listen to your call unless you want them there to help.
Start only when you have an appointment
The page says the video call waiting area should only be used if you have an actual appointment with the practice.
Enter your details and wait
You may need to enter your name and date of birth, tick the box and press “Start Call,” then wait until the GP, nurse or pharmacist connects.
Refresh if there are problems
If you have difficulty during the call, the page says to click the green refresh button to reload the screen.
Patient Hub: Forms and Documents
The Patient Hub is not just a link list. It contains useful forms that can save a call when used correctly.
Home blood pressure
The patient hub lists a Home Blood Pressure Monitoring Form.
HRT / contraception review
The hub lists an HRT/Contraception Review Form.
Patient questionnaire
The hub lists a Patient Health Questionnaire Form.
Medical records
The hub lists a Medical Records Request Form.
Podiatry
The hub lists podiatry self-referral and foot-care documents.
Registration forms
The hub lists adult, child, GP and online services registration documents.
Services and Self-Referral Routes
The official services page signposts patients to first contact physiotherapy, THInC transport advice and GP Near Me video call preparation. The homepage also lists self-referral pathways and patient support documents.
First Contact Physiotherapy
The services page signposts to NHS Grampian MSK physiotherapy self-help and self-referral information.
THInC transport advice
THInC provides practical transport advice for NHS Grampian health or social care appointments. Listed contact: 01224 665568 or travel@thinc-hub.org.
Video appointment support
GP Near Me guidance helps patients prepare for a video appointment when invited by the practice.
Podiatry and foot care
Patient hub and homepage list podiatry booklet, foot-care advice booklet and podiatry self-referral form.
Adult autism
The patient hub links to Adult Autism Assessment Team information and notes self-referral routes.
Alcohol and Drugs Action
The homepage signposts Alcohol and Drugs Action as a support route.
Register with Great Western Medical Practice
The official registration page says to call the practice to make sure your postcode is inside the boundary before completing registration forms.
Check boundary first
Call the practice before completing forms to confirm your postcode is in the practice boundary.
Forms required
Each patient needs a GPR form and questionnaire. Adult or under-6-years forms and online registration are also referenced.
Bring documents
The registration page says completed forms should be handed into reception with photo ID and proof of address.
Doctors, Nurses and Practice Team
The official team page lists named healthcare professionals and management staff. Team information can change, so use the official team page for a live check.
Clinical Lead GP
Dr Zoe Taylor is listed as Clinical Lead GP.
Nurse Manager
Arlene Graham is listed as Nurse Manager.
GPs listed
Dr Bruce, Dr Cadger, Dr Grant, Dr Begum, Dr Dougherty and Dr Mulholland are listed as GPs.
City-Wide Manager
Shona Greig is listed as City-Wide Manager.
Operations Manager
Matina Koukouza is listed as Operations Manager.
Check before naming
Use the official team page before relying on a name, role or staff availability.
Parking, Translation and Chaperones
Parking
The official homepage says there is parking available and that a free car park is available for patients.
Translation service
If English is not your first language or you have other requirements, ask reception whether translation support can help. The page notes it may not be available straight away and is usually provided digitally.
Chaperones
Patients may take someone into an appointment. If you want someone to accompany you and do not have someone with you, ask reception whether a team member can act as chaperone.
Feedback and Complaints
The official homepage says feedback helps the practice improve and directs users to use the feedback form at the bottom of the page for feedback or complaints.
Use the feedback form
Use the feedback form on the official page for feedback or complaints instead of sending complaints to the medical-use email.
Email warning
The official page says the main service email is for medical use only and feedback or complaints submitted there will not be actioned as quickly as needed.
What to include
Date, what happened, who was involved if known, what outcome you want, and your contact details.
Great Western Route Planner
Choose your task and get a practical next step. This tool runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Appointment request
I am registered at Great Western Medical Practice. My main problem is ______. It started ______. It is getting better/worse. I take ______. I am worried because ______. My best callback number is ______.Prescription request
Medicine name: ______. Dose: ______. I have ______ days left. My nominated pharmacy is ______. I am ordering at least one week in advance / I need advice because ______.Results query
I had a ______ test on ______. I am calling during the results window to ask whether the result has been reviewed and whether any follow-up is needed.Sick line request
I need a sick line for ______. My first day off was ______. I expect to be off until ______. This is a new request / extension. I was / was not discharged from hospital or assessed clinically.Map: Great Western Medical Practice Aberdeen
Use this map for Great Western Medical Practice, Seafield Road, Aberdeen, AB15 7YT. Check official instructions before travelling, especially around public holidays.
Official Action Links
Use these links after reading the relevant section above. This guide explains the route first; the link is for action.
Related MedicalGroupUK Guides
These internal links help users compare Scotland GP access, phone-option and NHS 24 routes.
Great Western Medical Practice Aberdeen FAQs
What is Great Western Medical Practice?
Great Western Medical Practice is an NHS Scotland GP practice in the Seafield area in the west of Aberdeen.
What is the Great Western Medical Practice address?
The official address is Great Western Medical Practice, Seafield Road, Aberdeen, AB15 7YT.
What is the Great Western Medical Practice phone number?
The official main phone number is 0345 337 0540.
What is the repeat prescription phone number?
The official prescriptions phone number is 01224 846746.
What are Great Western Medical Practice opening hours?
The practice lists Monday to Friday 08:00-18:00, with Saturday and Sunday closed.
What should I do when the practice is closed?
If you need urgent medical help that is not life-threatening when the practice is closed, use NHS 24 by calling 111. Call 999 in a medical or mental health emergency.
How do I book an appointment?
The appointment page says to call 0345 337 0540. Use option 2 for appointments and enquiries for new or ongoing non-life-threatening health problems.
What is phone option 1 for?
Option 1 is for genuine medical emergencies such as breathing difficulty, heart-attack-type symptoms, stroke, heavy bleeding, palliative care and severe allergic reaction.
Should I use option 1 for an urgent same-day appointment?
No. The practice warns that option 1 should only be used for genuine emergencies. For non-life-threatening appointment or enquiry needs, use option 2.
What is phone option 3 for?
Option 3 is for patients who are unable to attend the doctor and wish to be seen. The practice says to call before 11am.
What happens if I call for a home visit after 11am?
The official page says calls after 11am go to the emergency doctor to assess.
When can I call for test results?
Use option 4. The results line is available between 11:00am-12:30pm and 1:30pm-3:00pm.
Will the practice contact me about test results?
The test-results page says the practice will contact you if your results show that you need more tests or treatment.
How do I order repeat prescriptions?
Repeat prescriptions can be requested by phone on 01224 846746, by online services, or through the tear-off prescription slip/pharmacy route.
Can I email repeat prescription requests?
No. The official prescriptions page says not to email prescriptions.
How long do repeat prescriptions take?
The practice says your prescription should be ready in 4 working days at your pharmacy, although pharmacy workload may affect this.
How early should I order repeat medication?
The practice says to order repeat medication at least one week in advance so you do not run out.
Can I collect prescriptions directly from the surgery?
The prescriptions page says prescriptions cannot currently be collected directly from the surgery. They can be sent to a nominated local pharmacy or returned using a stamped addressed envelope.
Do I need a sick note for illness lasting seven days or less?
No. The official sick line section says you do not require a doctor’s sickness certificate for any illness lasting seven days or less, though your employer may ask for self-certification.
How long does the sick line request take?
The practice says it aims to have a sick line ready for collection by 6pm on the 4th working day after submission.
Does Great Western offer video appointments?
Yes, the services page explains GP Near Me video appointments. Use the video waiting area only if the practice has arranged an appointment.
What do I need for GP Near Me?
You need a suitable device, Chrome or Safari browser, a private well-lit space, camera access permission and a real appointment arranged with the practice.
Does Great Western have parking?
Yes. The official page says parking is available and a free car park is available for patients.
Does the practice offer translation support?
The official page says patients can ask reception about translation service support. It may not be available immediately and is usually provided digitally.
Can I request a chaperone?
Yes. The practice says patients can take someone into appointments and may ask reception whether a team member can act as chaperone if needed.
How do I register with Great Western Medical Practice?
The official registration page says to call the practice to confirm your postcode is in the boundary, then complete the required registration forms and hand them to reception with photo ID and proof of address.
Who are the doctors at Great Western Medical Practice?
The official team page lists Dr Zoe Taylor as Clinical Lead GP and lists Dr Bruce, Dr Cadger, Dr Grant, Dr Begum, Dr Dougherty and Dr Mulholland as GPs.
Who is the Nurse Manager?
The official team page lists Arlene Graham as Nurse Manager.
How do I complain or give feedback?
Use the official feedback form at the bottom of the practice page. The official page says the main service email is for medical use only and feedback or complaints sent there may not be actioned quickly.
Is this the official Great Western Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official OneMedical Group Great Western Medical Practice pages and NHS 24 profile for live forms, hours and service rules.