Granta Six-Site Patient Network
If you searched for Granta Medical Practices, the real question is usually not “where is it?” Granta works across several sites, and your route depends on whether you need urgent clinician help, Accurx online triage, a routine appointment, repeat medication, a test result, online record access, registration, or NHS 111.
This guide turns official Granta information into a practical patient dashboard, so you can pick the correct surgery option, prepare the right details, and use the official link or phone route with fewer mistakes.
What Do You Need from Granta Medical Practices Today?
Start with the task. Granta’s six-site model means the right option matters: Sawston is option 2, Linton option 3, Barley option 4, Market Hill option 5, Shelford option 6, and Royston option 7.
Urgent clinician help today
Phone 0300 234 5555 during working hours. Granta asks patients to provide enough detail so reception can route them safely.
Non-urgent medical or admin query
Use Accurx Patient Triage. The official page says it does not require an app or account and the trained triage team aims to review within 24 hours.
Routine appointment
Routine appointments are available 4 to 6 weeks in advance, with some online and some through reception. Most appointments start with a phone call.
Repeat prescription
Order online through NHS App/SystmOnline or request in writing at the surgery. Allow two clear working days.
Test results
Use online access where possible. Results can take up to 7 working days from the laboratory, then the ordering clinician must review them.
Register with Granta
Choose the Granta surgery of your choice, use the postcode/catchment guidance, and allow up to 14 days for registration activation.
Granta Medical Practices Sites, Options and Opening Notes
Use the option number carefully when calling. Barley and Market Hill are listed as pre-booked appointments only and do not have on-the-day acute medical provision.
| Site | Address | Appointment option | Core opening notes | Important patient note |
|---|---|---|---|---|
| Sawston Medical Centre | London Road, Sawston, Cambridge, CB22 3HU. | 0300 234 5555, option 2. | Monday 8am-8pm; Tuesday 8am-6pm; Wednesday 8am-8pm; Thursday 8am-6pm; Friday 8am-6pm; Saturday 9am-5pm on alternate enhanced-access Saturdays. | Enhanced access is pre-bookable on Monday and Wednesday evenings and alternate Saturdays. |
| Linton Health Centre | Coles Lane, Linton, Cambridge, CB21 4JS. | 0300 234 5555, option 3. | Monday 8am-6pm; Tuesday 8am-8pm; Wednesday 8am-6pm; Thursday 8am-6pm; Friday 8am-8pm. | Enhanced access is pre-bookable on Tuesday and Friday evenings. |
| Barley Surgery | High Street, Barley, Royston, Hertfordshire, SG8 8HY. | 0300 234 5555, option 4. | Monday 8:30am-8pm; Tuesday-Friday 8:30am-6pm. | No on-the-day acute medical provision; pre-booked appointments only. |
| Market Hill Surgery | Market Hill, Royston, Hertfordshire, SG8 9JN. | 0300 234 5555, option 5. | Monday-Friday 8:30am-6pm. | No on-the-day acute medical provision; pre-booked appointments only. |
| Shelford Health Centre | Ashen Green, Great Shelford, Cambridge, CB22 5FY. | 0300 234 5555, option 6. | Monday-Wednesday 8am-6pm; Thursday 8am-8pm; Friday 8am-6pm. | Enhanced access is pre-bookable on Thursday evenings. |
| Royston Health Centre | Melbourn Street, Royston, Hertfordshire, SG8 7BS. | 0300 234 5555, option 7. | Monday 8am-6pm; Tuesday 8am-6pm; Wednesday 8am-8pm; Thursday 8am-6pm; Friday 8am-6pm; Saturday 9am-5pm. | Enhanced access is pre-bookable on Wednesday evenings and alternate Saturdays. |
Urgent During Working Hours: Phone First
For urgent clinician help during working hours, use the central Granta number. Calls are recorded for training and monitoring, and reception may ask questions so the request reaches the correct team.
Call route
Phone 0300 234 5555 and choose your preferred site option if needed.
Why questions are asked
The appointment page says reception has criteria for different appointment types and needs enough information to route patients to the right person, place and time.
Do not use Barley / Market Hill for acute walk-in need
Granta states Barley and Market Hill do not have on-the-day acute medical provision and are for pre-booked appointments only.
Accurx Patient Triage: Non-Urgent Medical and Admin Requests
Granta says Accurx Patient Triage is the easiest way to contact the practice for non-urgent medical or admin queries, and that patients do not need to download an app or create an account.
Opening window
The online service is available from 8am to 6:30pm Monday to Friday.
Triage target
Granta says a trained triage team will triage the query within 24 hours of receipt.
Weekend rule
Forms are not processed at weekends or on bank holidays.
Appointments: Phone-First, Routine Slots and Nurse-Only Bookings
Most Granta appointments start with a phone call. The clinician and patient can then decide whether investigations, ongoing care or a face-to-face appointment are needed.
Say whether it is urgent for today
When booking by phone, you may be asked if it is urgent for today. Answer clearly so the team can use the correct route.
Tell reception if you want a specific clinician
If it is not urgent, reception may ask whether there is a specific clinician you would like to speak to.
Expect many appointments to start by phone
Granta says most appointments begin with a phone call, then investigations or a face-to-face appointment can be arranged if needed.
Plan routine care 4 to 6 weeks ahead
Routine appointments are available 4 to 6 weeks in advance, with some pre-bookable online and some through reception.
Blood tests and smear tests are nurse bookings
The appointment page says blood tests and smear tests can only be booked with nurses.
Calling from outside the UK can limit advice
Granta warns that if you are telephoning your GP from outside the UK, the GP may legally be unable to offer medical advice.
Enhanced Access: Evening and Saturday Appointments Are Pre-Booked Only
Enhanced access can help people who cannot speak to a clinician during the working day, but Granta says these sessions are pre-booked only and do not have a duty doctor or emergency facility.
Evening options
Sawston, Linton, Barley, Shelford and Royston list site-specific evening enhanced access sessions.
Saturday options
Sawston and Royston list Saturday enhanced-access sessions.
Not emergency care
Enhanced access sessions are pre-booked only, with no duty doctor and no emergency facility.
Home Visits: Housebound and Care-Home Route
Granta describes a home-visiting service run by specially trained Emergency Care Practitioners. These clinicians are site-based and work with local site teams for continuity.
Who it is for
The official page describes visits for housebound and care-home patients, including urgent care, management, investigations and ongoing care for long-term medical conditions.
Service hours
The home visiting service is listed as 8am to 6pm Monday to Friday.
Who may visit
Specially trained Emergency Care Practitioners may visit and communicate with the local team if ongoing care is needed.
Repeat Prescriptions: Online First, Two Clear Working Days
Granta says the easiest repeat-prescription route is online ordering. First-time users need a username and password from reception. Written requests at the surgery are also allowed.
NHS App / SystmOnline
Use online access to order repeat medication and track whether a prescription has been issued.
Written surgery request
If you cannot order online, Granta says you may request your prescription in writing at the surgery.
Medication review due
If online ordering is blocked because a review is due, use the comments box to order and a review will be arranged with the Clinical Pharmacy team.
Processing rule
Allow two clear working days between requesting and collecting repeat prescriptions.
Weekend rule
Online requests submitted over a weekend are processed on Monday and ready for collection on Thursday.
Request window
Granta says patients can request repeat medicines ten days before the “next issue due” date on the repeat slip.
Dispensing and Private Prescription Notes
Granta has dispensing services and pharmacy-related rules that are easy to miss.
Sawston Dispensary
Granta says the Sawston dispensing service is open Monday 8am-8pm and Tuesday to Friday 8am-6pm. The Granta Dispensary at Sawston dispenses to everyone and sells over-the-counter items.
Linton Dispensary
Linton dispensing is listed as 8:30am-6pm Monday to Friday. Patients living further than one mile away can use this service; those within one mile must choose another dispensary.
Private prescription charge
Granta lists private prescription charges for private prescriptions prescribed by Granta, including £15 per item prescribed privately, with separate prescribing and dispensing charges.
Test Results: Online Access, 7 Working Days and Hospital-Test Warning
Quickest route
Granta says online access through SystmOnline and Airmid is the quickest and easiest way to view test results.
Lab timing
Test results can take up to 7 working days to come back from the laboratory.
Clinician review
The clinician who ordered the test needs to read and interpret the result after it returns.
Hospital results
Granta cannot report on tests taken by another service. Contact the hospital or community service that requested the test.
Online Access: NHS App, SystmOnline, Airmid and Record Safety
Online access can help with repeat prescriptions, test results and medical records, but Granta also warns patients to think carefully about record privacy.
NHS App
After registration, Granta encourages patients to download the NHS App to view GP health records, manage prescriptions, check appointments, use NHS 111 online and browse NHS information.
SystmOnline
Granta says patients can access SystmOnline from a laptop or PC for online management of healthcare needs.
Password responsibility
Granta says it is your responsibility to keep login details safe and to contact the practice if unauthorised access is suspected.
Upsetting results
You may see abnormal results or upsetting information before speaking to a doctor or while the surgery is closed.
Sharing risk
If you share access with someone else, it is your choice and your responsibility to keep the information safe.
Wrong record warning
If you see information in your record that is not about you, Granta says to log out immediately and contact the practice.
Register with Granta Medical Practices
Granta provides online registration links for each surgery and also allows paper registration packs. The correct registration route depends on where you live, work, study or provide caring responsibilities.
Catchment first
Use the postcode/catchment check before choosing your Granta surgery.
Activation timing
The official page says it can take up to 14 days to activate registration.
Regular medication warning
If you take regular medication, arrange to speak to a clinician soon after registering so you do not run out of repeat prescriptions.
Home visit access
Home-visit access requires permanent residence for more than three months inside the practice catchment area.
Outside catchment registration
You may register outside the catchment without home visits if you permanently work, study/train, or spend most time caring within the catchment area.
Children under 16
Children under 16 cannot be registered unless at least one parent/carer/guardian is also registered, and a birth certificate is needed.
Services and Clinics Listed by Granta
The official services page lists clinic and service categories. Use this as a route guide, then open the official service page for the live clinic instructions.
Core clinics
- Clinics.
- Long term conditions.
- Free NHS Health Check.
- Minor injuries.
Special services
- Ear microsuction service.
- Granta Travel Clinic.
- Community ultrasound service.
- Community CT scan service.
Wellbeing routes
- Granta Wellbeing Service.
- Free adult weight management service.
- Group consultations.
- Urgent Emergency Care Hub.
Before You Contact the GP: Pharmacy First and Self-Care
Granta’s contact page asks patients to remember that many minor illnesses can be treated at home or through a local pharmacy before contacting the GP.
Pharmacy First examples
- Earache, ages 1 to 17.
- Impetigo, age 1 and over.
- Infected insect bites, age 1 and over.
- Shingles, age 18 and over.
More pharmacy help
- Sinusitis, age 12 and over.
- Sore throat, age 5 and over.
- UTIs in women aged 16 to 64.
- General pain, swelling, bites, stings and cold/flu advice.
Home medicine kit
Granta suggests keeping essentials such as pain relief, cough/sore throat remedies, first aid kit, upset stomach treatment, rehydration treatment and indigestion treatment.
CQC Rating and Quality Context
Overall rating
CQC lists Granta Medical Practices as Overall: Outstanding.
Report publication
The CQC profile lists the report as published on 20 November 2019.
Latest review note
CQC says it reviewed information about Granta on 6 July 2023 and did not find evidence requiring reassessment at that stage.
Feedback, Complaints and Non-Clinical Emails
Use the right inbox. Granta’s contact page clearly says the feedback and general correspondence inboxes do not accept clinical queries.
Compliments, complaints or feedback
Email cpicb.grantapatientservices@nhs.net. Granta says this inbox does not accept clinical queries.
Other correspondence
Email cpicb.contact.gmp@nhs.net. Granta says this inbox also does not accept clinical queries.
Clinical symptoms
Use the urgent phone route, online consulting route, NHS 111 or 999 depending on urgency. Do not send urgent symptoms to a non-clinical inbox.
Granta Route Planner
Choose your task and get a practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Urgent same-day phone call
I am registered with Granta Medical Practices. I need urgent help today because ______. It started ______. It is getting worse/better. I take ______. My preferred site is ______. My best callback number is ______.Accurx non-urgent request
My non-urgent request is about ______. It has been happening for ______. I have tried ______. I need advice / admin help / a routine appointment. I can take a call at ______.Repeat prescription request
Medicine name: ______. Strength/dose: ______. I have ______ days left. My collection point is ______. My review may be due / not due. Please advise if a medication review is needed.Test-result query
I had a ______ test on ______. It was requested by Granta / hospital / community service. I am asking whether the result has been received, reviewed and whether action is needed.Map: Granta Medical Practices Main Site
This map shows Sawston Medical Centre, the main CQC-listed Granta location. Check your appointment confirmation before travelling because Granta operates across multiple sites.
Official Action Links
Use these after reading the matching section above. This page explains the detail first; the official link is for final action.
Related MedicalGroupUK Guides
These related guides help compare NHS GP appointment systems, online triage, prescriptions, registration and multi-site routing.
Granta Medical Practices FAQs
What is Granta Medical Practices?
Granta Medical Practices is a large NHS GP practice and Primary Care Network providing services across multiple sites including Sawston, Linton, Barley, Market Hill, Shelford and Royston.
What is the main Granta Medical Practices phone number?
The official contact page lists 0300 234 5555 for urgent clinician contact during working hours and for appointment routing by site option.
Which sites does Granta Medical Practices operate?
The official site lists Sawston Medical Centre, Linton Health Centre, Barley Surgery, Market Hill Surgery, Shelford Health Centre and Royston Health Centre.
What is the Sawston appointment option?
Sawston Medical Centre uses 0300 234 5555, option 2.
What is the Linton appointment option?
Linton Health Centre uses 0300 234 5555, option 3.
What is the Barley appointment option?
Barley Surgery uses 0300 234 5555, option 4.
What is the Market Hill appointment option?
Market Hill Surgery uses 0300 234 5555, option 5.
What is the Shelford appointment option?
Shelford Health Centre uses 0300 234 5555, option 6.
What is the Royston appointment option?
Royston Health Centre uses 0300 234 5555, option 7.
Can I use Barley or Market Hill for on-the-day acute medical help?
No. Granta states that Barley and Market Hill do not have on-the-day acute medical provision and are for pre-booked appointments only.
How do I contact Granta for non-urgent medical advice or admin queries?
Use Granta’s online consulting tool through the official website. It is available 8am to 6:30pm Monday to Friday, and requests are triaged by the trained triage team within 24 hours of receipt.
Does Accurx Patient Triage require an app?
The official appointment page says Accurx Patient Triage does not require downloading an app or creating an account.
Are online forms processed at weekends or on bank holidays?
No. Granta says online forms are not processed on weekends or bank holidays.
How do Granta appointments usually start?
The official appointment page says most appointments start with a phone call, and then the clinician and patient can decide whether investigations, ongoing care or a face-to-face appointment is more appropriate.
How far ahead are routine appointments available?
Granta says routine appointments are available 4 to 6 weeks in advance, with some pre-bookable online and some through reception.
Can blood tests and smear tests be booked with any clinician?
No. Granta says blood tests and smear tests can only be booked with nurses.
Does Granta offer enhanced access?
Yes. Granta offers pre-bookable evening and weekend appointments at certain sites. These are pre-booked only, with no duty doctor and no emergency facility.
How do home visits work at Granta?
Granta says specially trained Emergency Care Practitioners can visit housebound and care-home patients. The home visiting service is listed as 8am to 6pm Monday to Friday.
How do I order repeat prescriptions?
The easiest route is online ordering through NHS App or SystmOnline. First-time users need a username and password from reception. Written requests at the surgery are also possible.
How long do repeat prescriptions take?
Granta asks patients to allow two clear working days between requesting and collecting repeat prescriptions.
What happens to prescription requests submitted at the weekend?
Granta says online requests submitted over a weekend will be processed on Monday and ready for collection on Thursday.
When can I request repeat medication?
Granta says patients can request repeat medicines ten days before the “next issue due” date shown on the repeat slip.
What if my medication review is due?
If online ordering is blocked because a medication review is due, Granta says to use the comments box to order the medication and a review will be arranged with the Clinical Pharmacy team.
How do I get test results?
The quickest route is online access through SystmOnline and Airmid. You can also ring 0300 234 5555 and speak to reception.
How long do test results take?
Granta says test results can take up to 7 working days to come back from the laboratory, and then the clinician who ordered the test must read and interpret the result.
Will Granta contact me if my result is normal?
Granta says if the result is normal, the practice will not contact you.
Can Granta tell me about hospital-requested tests?
No. Granta says it cannot report on tests taken by another service, such as a hospital or community service. Contact the service that originally requested the test.
Can I use MyChart for Addenbrooke’s results?
Yes. Granta says if a test was ordered by a clinician at Addenbrooke’s, patients can access test results, letters and hospital appointments through MyChart.
How do I register with Granta Medical Practices?
Use the official registration page and choose the Granta surgery of your choice. Paper registration packs are also available.
How long does Granta registration take?
The registration page says it can take up to 14 days to activate your registration.
Can I register outside the Granta catchment?
Granta says you can register outside the catchment without home visits if you permanently work, study or train within the catchment, spend most time caring for a registered patient, or have family members at the same address as an eligible adult.
Can children under 16 register alone?
No. Granta says children under 16 cannot be registered unless at least one parent, carer or guardian is also registered, and the child’s birth certificate is needed.
What is Granta Medical Practices’ CQC rating?
CQC lists Granta Medical Practices as Overall: Outstanding.
Is this the official Granta Medical Practices website?
No. This is an independent MedicalGroupUK.org guide. Use the official Granta Medical Practices website for live forms, current opening notices, appointment access and urgent-care instructions.