Three Spires GP Route Map
If you searched for Three Spires Medical Practice, the useful answer is not just the phone number. Most patients need to know whether to call for same-day help, use Accurx for routine triage, use the NHS App, order through SystmOnline, chase test results, request a fit note, or contact NHS 111.
This guide turns the official Three Spires information into a practical patient dashboard, so you understand the route before clicking the official form or calling reception.
What Do You Need from Three Spires Medical Practice Today?
Start with the task, not the contact method. The right route depends on whether the issue is urgent, routine, administrative, prescription-related, test-result-related, or better handled by NHS 111, pharmacy or another service.
Urgent same-day medical concern
Phone reception on 01872 272272. The practice will ask what you need help with and use that information to choose the right clinician.
Routine appointment request
Use Accurx or the NHS App when the official page allows. Routine online requests are triaged by the practice team.
Repeat prescription
Use NHS account/NHS App, SystmOnline, online request form, or paper form at the surgery. Do not order repeats by phone or email.
Test results
Most results normally take 3 to 7 working days. Once reviewed, use NHS account, SystmOnline, online form, phone after 2pm, or in-person route.
NHS App / SystmOnline setup
NHS App can help with appointments, prescriptions, health advice and records. SystmOnline setup needs a form and ID at reception.
Closed, urgent or emergency
Use NHS 111 when closed and urgent. Call 999 for emergency symptoms. Do not wait for routine Accurx or SystmOnline replies in an emergency.
Three Spires Medical Practice Contact, Hours and Visit Details
Appointments: Same-Day, Routine, Admin and Cancellation Rules
Three Spires updated its booking system from 1 October 2025. Use this section to avoid sending the wrong request through the wrong route.
Urgent same-day concern
If your medical concern needs prompt same-day attention, call reception on 01872 272272. The team will ask what you need help with and route you to the most suitable doctor, nurse or health professional.
Routine medical problem
For a non-urgent or ongoing medical problem, use the official online triage route through Accurx or the NHS App during the listed request window. If you cannot submit online, reception can complete the form with you.
Admin and routine care
Medical letters, fit notes, test results, referrals, long-term condition reviews and general admin queries can be sent online during practice opening hours where the official Accurx route is available.
Tell the team useful preferences
Tell the practice if you prefer a specific doctor, nurse or health professional, prefer phone or face-to-face, need an interpreter, or need access/communication support.
Cancel correctly
You can cancel or change appointments through NHS account/NHS App, SystmOnline, phone, or by replying CANCEL to an appointment reminder text. If you are late, you may be asked to re-book.
Accurx, NHS App and Online Appointment Requests
The official appointment page says routine appointment triage can be completed through Accurx or the NHS App. The NHS App page also says patients can use the NHS App for health advice, booking appointments, ordering repeats and viewing their GP health record.
Accurx
Use for the online request route when the practice page says it is open and your issue is not urgent same-day or emergency.
NHS App
Use for NHS services such as appointments, repeat prescriptions, health advice and GP health record access where available.
Privacy
Use only official practice or NHS links before entering personal health information.
Extended Access: Early, Evening and Saturday Appointments
Weekday early / evening
The official appointment page says weekday extended access is available between 7:00am and 7:00pm.
Saturday access
The official appointment page says Saturday access is available between 8:00am and 4:00pm.
Pre-booking rule
These appointments must be pre-booked at least 24 hours in advance, with your own GP and for routine health matters.
Home Visits: Reserved for Housebound and Terminally Ill Patients
The official appointment page says home visits are reserved for truly housebound and terminally ill patients. The practice will phone first to understand what is needed.
Correct route
Phone the practice. It is helpful to call before 10:30am.
Who it is for
Home visits are for patients who are truly housebound or terminally ill, not routine convenience appointments.
Prepare
Give patient location, symptoms, start time, why they cannot attend, and the best callback number.
Repeat Prescriptions: NHS App, SystmOnline, Form or Paper Slip
Three Spires says the easiest ways to order repeat prescriptions are through NHS account/NHS App or the GP online system. You can also use an online repeat prescription request form or bring the paper form to the surgery during opening hours.
NHS App / NHS account
Shows repeat medicine and dosage so you can choose the medicines you need.
SystmOnline
Use GP online services to manage repeat prescriptions if registered. The prescription page says you must be at least 17 to use this service.
Online form / paper form
If not registered for online services, use the prescription request form or bring your paper form to surgery during opening hours.
Practice notice
Give at least 3 full working days notice. Allow extra time around weekends and bank holidays.
Pharmacy collection
The prescription page says collect from the pharmacy 5 to 7 working days after ordering.
No phone/email repeats
The practice says it does not take repeat prescription requests over the phone or email.
Old medicines
Return old medicines to the pharmacy or surgery. Do not put them in household bins or flush them.
Test Results: 3–7 Working Days, After-2pm Phone Rule and Privacy
Normal arrival
Most results arrive electronically from the hospital and normally take between 3 to 7 working days.
Online form reply
Use the online form for result queries. The page says the practice will respond within 5 working days.
Phone after 2pm
The results page asks patients to phone after 2:00pm for test results.
Confidentiality
Results are usually released only to the adult they relate to unless prior permission or capacity issues apply.
Urine Samples: Do Not Hand One In Unless Asked
The official urine-test page says that from November 2024 patients should not submit urine samples without prior discussion with the clinical team.
Discuss first
Contact the practice or clinical team first. A clinician will contact you if a urine sample is necessary.
Use correct container
Only samples in correct containers can be accepted. Containers are available from reception.
Label clearly
Specimens should be marked clearly with name, date of birth, date provided and reason for the specimen.
Fit Notes, Private Medical Work and Non-NHS Fees
Use the admin/routine care request route for fit-note help where suitable. For private medical examinations and non-NHS work, the appointment page says these are not part of NHS services and may be chargeable.
Fit notes
Fit notes are listed as an admin/routine care request on the appointment page.
Chargeable work
Non-NHS work can include insurance reports, private sick notes, vaccination certificates, private-care forms and some medicals.
Do not expect overnight
The official non-NHS services page explains that forms and reports take GP time and may not be processed overnight.
Register with Three Spires Medical Practice
The official registration page says Three Spires uses the NHS “Register with a GP surgery” online service. Paper forms are still available if needed.
Register online
Use the NHS online registration service linked from the practice page.
No proof needed online
The official page says you do not need proof of address, immigration status, ID or NHS number to use the NHS online registration service.
Paper option
Paper forms are still available if you need one.
Named accountable GP
You will be assigned to a named accountable GP, but you are added to the practice list, not an individual doctor’s list.
NHS number
You do not need to know it to use NHS services, but it can be useful when registering.
Leaving UK over 3 months
The page says if you leave the UK for more than three months, the doctor is no longer responsible for your medical care and may not provide repeat medication in your absence.
Medical Records, NHS App and SystmOnline Access
Three Spires says online record access can include clinically coded information such as problems, consultations, medication, test results, immunisations and allergies.
NHS App
Use NHS App/NHS account to access NHS services, repeat prescriptions, appointment tasks and record information where enabled.
SystmOnline
Patients registered with SystmOnline can order repeat prescriptions, make appointments with their registered doctor, and view coded record information.
Setup timing
The SystmOnline page says setup may take up to 14 days after bringing the application form and two forms of ID, one of which must be photo ID.
NHS e-Referral: Book, Change or Track Specialist Appointments
If your doctor refers you to a specialist, the official NHS e-Referral page says you will normally receive a letter within 2 weeks with booking details and any passwords needed.
Manage online
The Manage Your Referral website lets patients book, check, change and cancel referral appointments online.
Login details
You need your date of birth, reference number from page 1 of the letter and password from page 2.
Phone option
NHS e-Referral Service line: 0345 608 8888. The official page lists Monday-Friday 8am-8pm and weekends/bank holidays 8am-4pm.
Doctors and Care Team Listed by Three Spires
The official doctors page says registered patients have a named accountable GP, but can still talk to or make appointments with other doctors or nurses. Use the live team page for current staff details.
| Team group | Officially listed names / roles | Useful patient note |
|---|---|---|
| Senior Partner | Dr Neil McKay. | Official profile mentions general medicine, orthopaedics/sports injuries, accident and emergency background, minor surgery, joint injections, vasectomy, GP training and medical-student teaching. |
| Partners | Dr Matt Bull, Dr Alex Burns, Dr Ruth Faulkner, Dr Elizabeth Fell, Dr Catherine Newton, Dr Sam Parkin, Dr Andrew Sharp, Dr Katie Shepherd, Dr Sophie Spencer, Dr Chris Wyatt. | The listed partner group includes broad general practice and areas such as medical education, vasectomy, dermatology, dermoscopy, minor surgery, respiratory medicine and joint injections. |
| Salaried GPs | Dr Patrick Black, Dr Katy Bray, Dr Rebecca Hopwood, Dr Rebecca Hyatt, Dr Greg Knight, Dr Mungo Morris. | Use the official doctors page for current profiles and whether a preferred doctor is available. |
| Practice team | Practice management, administration, secretaries and reception team are listed on the official practice-team page. | Staff may ask for a small amount of personal medical information to route your request to the correct clinician. |
| Allied health professionals | The official allied-health page lists physiotherapists and describes a back and neck pain service. | The correct helper may be a physiotherapist, pharmacist, nurse, HCA or other professional, not always a GP. |
Three Spires Services and Clinics: Practical Routes
The official services page says Three Spires provides a wide range of healthcare clinics and services for patients within the catchment area unless otherwise stated.
Core NHS GP services
- Appointments
- Practice services
- Tests and investigations
- Referral for further care
Digital access
- NHS App
- SystmOnline
- Accurx requests
- Merryn digital assistant
Admin and forms
- Register with practice
- Non-NHS chargeable work
- Fit notes
- Referral tracking
Prevention
- Travel immunisations
- Vaccination information
- Health A to Z
- Medicines A to Z
Special local notes
- Back and neck pain physiotherapy service
- Minor surgery and joint-injection interests listed in staff profiles
- NHS vasectomy service page for Cornwall referrals
Hospital care
- GP referral needed for NHS specialist care
- Use e-Referral for booking/tracking
- Contact hospital directly for arranged hospital appointments
Parking, Accessibility and Children Facilities
Parking
The official contact page lists car parking, cycle parking and disabled parking.
Accessibility
Listed support includes braille translation service, disabled WC, induction loop, signing service, step-free access and wheelchair access.
Children
The contact page lists a baby-changing facility.
Merryn Digital Assistant: Extra Help, Not a Replacement
Three Spires introduced Merryn as a digital assistant that helps guide patients to the best place for help. The official page says it is an extra choice, not a replacement for calling, using online forms, or visiting the surgery.
What Merryn can help with
It can answer common questions and guide patients to self-service or self-referral routes.
Examples listed
The page says Merryn can help with NHS App use, repeat prescriptions, Pharmacy First, routine appointments and self-referral services.
Availability
The official page says it is available all day and night through the website, phone system or QR code posters.
CQC, Practice Quality and Safety Context
Overall rating
CQC lists The Three Spires Medical Practice as Overall: Good.
Inspection history
CQC’s location page lists the latest inspection as 14 September 2022 and report publication as 8 November 2022.
Latest review note
CQC says it reviewed information on 6 July 2023 and did not find evidence requiring rating reassessment at that stage.
Three Spires Route Planner
Choose your task and get a practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Urgent same-day call
I am registered at Three Spires Medical Practice. I need same-day help because ______. It started ______. It is getting worse/better. I take ______. I am worried because ______. My best callback number is ______.Routine Accurx request
I need routine help with ______. It has been going on for ______. I would prefer phone / face-to-face if possible. I can attend on ______. I need interpreter/access support: yes/no.Prescription request
Medicine name: ______. Strength/dose: ______. I have ______ days left. My nominated pharmacy is ______. I am asking because ______.Test-result query
I had a ______ test on ______. It was requested by Three Spires / hospital / clinic. I am asking whether it has been reviewed and whether I need a follow-up appointment.Map: Three Spires Medical Practice, Truro
Use this map for Truro Health Park, Infirmary Hill, Truro, Cornwall, TR1 2JA. Check your appointment instructions before travelling, especially for extended access or hospital/referral appointments.
Official Action Links
Use these after reading the relevant section above. This page explains the detail first; the official link is for final action.
Related MedicalGroupUK Guides
These live MedicalGroupUK pages help users compare NHS GP access routes, online consultation systems and prescription workflows.
Three Spires Medical Practice FAQs
Where is Three Spires Medical Practice?
Three Spires Medical Practice is at Truro Health Park, Infirmary Hill, Truro, Cornwall, TR1 2JA.
What is the Three Spires Medical Practice phone number?
The official phone number is 01872 272272.
What are Three Spires Medical Practice opening hours?
The official contact page lists Monday to Friday 8:00am to 6:30pm, with Saturday and Sunday closed.
Is Three Spires Medical Practice closed on bank holidays?
Yes. The official contact page says the surgery is closed for bank holidays.
How do I request an urgent same-day appointment?
If your medical concern needs prompt same-day attention, the official appointment page says to call reception on 01872 272272.
How do I request a routine appointment?
Use the official online triage route through Accurx or the NHS App when available. If you cannot submit online, reception can complete the form with you.
Can I use Accurx for urgent medical concerns?
No. The routine online form must not be used for urgent medical enquiries or emergencies. Phone reception for same-day urgent concerns and use 999 for emergencies.
How do I cancel an appointment?
You can cancel through NHS account/NHS App, SystmOnline, phone, or by replying CANCEL to your appointment reminder text.
Does Three Spires offer extended access?
The official appointment page says extended access includes Saturdays 8:00am to 4:00pm and weekdays between 7:00am and 7:00pm. These must be pre-booked at least 24 hours in advance with your own GP and for routine health matters.
How do I request a home visit?
If you are housebound and need an appointment, phone the practice. It is helpful to phone before 10:30am. Home visits are reserved for truly housebound and terminally ill patients.
How do I order repeat prescriptions?
Use NHS account/NHS App, SystmOnline, the online repeat prescription request form, or bring the paper form to surgery during opening hours.
Can I order repeat prescriptions by phone or email?
No. The official prescription page says Three Spires does not take repeat prescription requests over the phone or email.
How long do prescriptions take?
The official page says to give at least 3 full working days notice and to allow extra time for weekends and bank holidays. It also says to collect from the pharmacy 5 to 7 working days after ordering.
Can pharmacists help with minor illnesses?
Yes. The prescription page says pharmacists can advise on coughs, colds, sore throats, tummy trouble, aches and pains, and medicines available without prescription.
How long do test results take?
The official test-results page says most results normally take between 3 to 7 working days.
How do I get test results?
Once reviewed, you can view results in NHS account/NHS App, SystmOnline, use the online form, phone after 2pm, or ask in person at the surgery.
Can reception explain my test results?
No. The official results page says reception staff are not qualified to comment on results, so follow-up with a doctor may be needed.
Can I hand in a urine sample without being asked?
No. The official urine-test notice asks patients not to hand in a urine sample unless the clinical team has asked for one.
How do I register with Three Spires Medical Practice?
Use the NHS “Register with a GP surgery” service linked from the official registration page, or ask for a paper form if needed.
Do I need proof of address or ID to register online?
The official registration page says you do not need proof of address, immigration status, ID or NHS number to use the NHS online registration service.
What is SystmOnline used for?
Patients registered with SystmOnline can order repeat prescriptions, make appointments with their registered doctor, and view coded record information such as medication history and allergies.
How do I register for SystmOnline?
Download and complete the application form, then bring it to reception with two forms of ID, one of which must be photo ID. The official page says it may take up to 14 days to receive login details.
What is Merryn digital assistant?
Merryn is a digital assistant introduced by Three Spires to help patients find information, self-service options and self-referral routes. It is an extra choice, not a replacement for phone, forms or visiting the surgery.
Which doctors are listed at Three Spires?
The official doctors page lists Dr Neil McKay as Senior Partner and lists partners including Dr Matt Bull, Dr Alex Burns, Dr Ruth Faulkner, Dr Elizabeth Fell, Dr Catherine Newton, Dr Sam Parkin, Dr Andrew Sharp, Dr Katie Shepherd, Dr Sophie Spencer and Dr Chris Wyatt, plus salaried GPs including Dr Patrick Black, Dr Katy Bray, Dr Rebecca Hopwood, Dr Rebecca Hyatt, Dr Greg Knight and Dr Mungo Morris.
Does Three Spires have parking?
Yes. The official contact page lists car parking, cycle parking and disabled parking.
What accessibility support is listed?
The official contact page lists braille translation service, disabled parking, disabled WC, induction loop, signing service, step-free access and wheelchair access.
What is the CQC rating for Three Spires Medical Practice?
CQC lists The Three Spires Medical Practice as Overall: Good.
Is this the official Three Spires Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Three Spires Medical Practice website for live forms, current appointment access and urgent-care instructions.