Cliff House Patient Route Map
If you searched for Cliff House Medical Practice Lincoln, the important question is usually not just “what is the phone number?” It is whether you need Anima, reception support, repeat prescription, blood results, sick certificate, records access, Burton Road, Gresham Street, NHS 111 or 999.
This guide explains the official Cliff House routes in plain English first, then gives the official action links when you are ready.
What Do You Need from Cliff House Medical Practice Today?
Start with the task. Cliff House works across two Lincoln sites and uses Anima for many help requests, so choosing the correct route avoids delays and wrong-site visits.
GP help or appointment
Use Anima for suitable help requests from 8am Monday to Friday, except bank holidays.
No internet access
Phone the practice. Reception can take details and submit an Anima request on your behalf.
Repeat prescription
Order through SystmOnline where enabled. Allow 48 hours excluding weekends and bank holidays.
Blood test results
Allow at least 3 days after the blood appointment. Normal reviewed results may be filed without contact.
Records or repeat tasks online
The practice encourages record access through NHS App, Airmid App or SystmOnline.
Closed or urgent
Use NHS 111 for urgent non-emergency care when closed. Call 999 for life-threatening symptoms.
Cliff House Has Two Lincoln Sites: Check Before Travelling
The main site and branch use the same official practice phone number, but their opening hours are different. Always check your appointment message or ask reception which site you should attend.
Opening Hours: Burton Road and Gresham Street
Burton Road main surgery
- Monday: 8:00am-8:00pm.
- Tuesday-Friday: 8:00am-6:30pm.
- Saturday and Sunday: closed.
- Monday evening clinic is primarily for patients who work; the official page says a Practice Nurse and Pharmacist are available for this clinic.
Gresham Street branch
- Monday: 9:00am-12:00pm and 2:00pm-6:00pm.
- Tuesday: 9:00am-1:00pm and 2:00pm-6:00pm.
- Wednesday: 9:00am-1:00pm and 2:00pm-6:00pm.
- Thursday: 9:00am-1:00pm only.
- Friday, Saturday and Sunday: closed.
Anima Appointments: Micro Step-by-Step
The official appointment page says Cliff House uses Anima, an online system for asking the practice for help. Requests are triaged by the acute clinical team, and someone contacts the patient to arrange the most appropriate next step when needed.
Use Anima for suitable requests
Anima is available from 8am Monday to Friday, except bank holidays. The practice aims to respond during working hours.
Give enough detail
Write symptoms, start date, medicines, allergies, severity, photos if relevant, which site you can attend, and callback availability.
Understand triage
The official page says requests are triaged by the acute clinical team, including Dr Rehaan Ansari, Dr TiJesu Adeoye and Tony Madden, Acute Care Practitioner.
Phone if online is difficult
If you do not have internet access, phone the practice so reception can take a few details and submit an Anima request on your behalf.
Do not use Anima for urgent medical problems
The official page says not to use Anima for urgent medical problems. Consider NHS 111 for urgent assessment or a local pharmacist where appropriate.
Urgent Care: Anima, NHS 111 or 999?
Use Anima / practice
Routine or practice-managed medical questions, appointment requests, follow-up questions, prescriptions, results and records tasks.
Use NHS 111
Urgent non-emergency medical advice when the surgery is closed or when you are unsure what to do.
Call 999
Life-threatening symptoms, severe breathing difficulty, chest pain, stroke symptoms, severe bleeding, collapse or serious injury.
Repeat Prescriptions: SystmOnline, EPS and 48 Hours
The official repeat prescription page says patients can order repeat prescriptions through SystmOnline and should allow 48 hours, excluding weekends and bank holidays, for processing.
Processing time
Allow 48 hours, excluding weekends and bank holidays. Order early before travel or public holidays.
Electronic prescriptions
The practice page says almost all prescriptions are processed electronically through EPS.
Test Results: 3-Day Blood Result Rule
Blood results
The practice says to allow at least 3 days for blood results after your appointment.
If normal
Once reviewed, normal results may be filed and you may not be contacted.
If discussion is needed
If a clinician thinks the result needs discussion, someone will contact you.
Hospital tests
If a hospital consultant requested the blood sample, the practice says it does not routinely receive those results; follow up with the hospital team.
Medical Records, NHS App, Airmid and SystmOnline
The official records page encourages patients to access records through SystmOnline, the NHS App or Airmid App. This can help you view past test results and order repeat prescriptions.
NHS App / Airmid
Use mobile apps where enabled for medical record access and reviewed results.
Login request
The practice says if your email address and mobile number are verified and up to date, you may receive login details by email or SMS.
Access to notes
Requests for access to notes are handled in accordance with data protection rules. Contact the Practice Manager for further information.
Sick Certificates and Fit Notes
7 calendar days or less
The services page says you only need a doctor’s note if you are unable to work and ill for longer than seven calendar days.
Self-certificate
For shorter absence, your employer provides an SC2 self-certificate form.
Private notes
The services page lists private sick notes among non-NHS services because the NHS does not pay for some documents.
Services and Clinics Listed by Cliff House
The official services page lists general practice services, online requests, self-care, prescriptions, test results, text reminders and clinics.
Core GP services
- Appointments advice
- Repeat prescriptions
- Test results
- Medical records access
Clinics listed
- Asthma clinic
- Diabetes clinic
- Smear testing
- Antenatal clinic
- Sexual health clinic
- Health visitor clinic
- Smoking cessation clinic
Patient support
- Self care
- Who should I see?
- Text message reminders
- Accessible information standard
- Carers information
Doctors, Acute Team and Practice Staff
Use the official team page for current names and roles. Staff can change, so do not rely on old directory snippets.
Doctors listed
The official team page lists doctors including Dr Mark Protheroe, Dr TiJesu Adeoye, Dr Emilia Drughe, Dr Ruth Challenor and Dr Rehaan Ansari.
Acute clinical triage
The appointment page names Dr Rehaan Ansari, Dr TiJesu Adeoye and Tony Madden as part of the acute clinical team reviewing Anima requests.
Pharmacy team
The official pharmacy-team page lists Martin, Matt and Shiraz in pharmacy roles. Monday evening clinic information also mentions a Pharmacist.
Nursing team
The team page lists nursing roles including Lead Practice Nurse, healthcare assistant and phlebotomist roles.
Leadership
The leadership page lists Dr Rehaan Ansari as GP Partner, Errum Ansari as Managing Partner and Dr Nataly Birbeck as Practice Manager.
Reception/admin
Reception can help patients who cannot use Anima by taking details and submitting a request on their behalf.
Open official team pageRegister, Keep Details Updated and Avoid Missed Messages
Registration and patient-information rules should be checked on official sources before applying. The NHS profile and practice patient-information pages are the safest places to verify live registration status and forms.
Before registering
Prepare full name, date of birth, Lincoln address, phone number, previous GP, medication, allergies and NHS number if known.
Keep details current
Make sure your mobile number and email address are up to date so Anima, SMS reminders and online record access work properly.
Carers and access needs
If you are a carer or need information in an accessible format, tell staff so support needs can be recorded.
CQC Rating and Public Quality Record
CQC lists Cliff House Medical Practice at 82 Burton Road with an overall rating of Good. CQC also lists the practice’s rating areas as Good for Safe, Effective, Caring, Responsive and Well-led.
Overall rating
Good.
Inspection history
CQC lists latest inspection on 21 October 2021 and report published 10 January 2022.
Registered services
CQC lists services including maternity and midwifery, family planning, treatment of disease/disorder/injury, surgical procedures and diagnostic/screening procedures.
Cliff House Route Planner
Choose your task and get a practical next step. This runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Anima request
I am registered with Cliff House Medical Practice. I need help with ______. It started ______. It is getting worse/better. I take ______. I am worried because ______. I can take a call at ______. I can attend Burton Road / Gresham Street if needed.Prescription request
Medicine name: ______. Strength: ______. Dose: ______. I have ______ days left. My nominated pharmacy is ______. I understand repeat prescriptions need 48 hours excluding weekends and bank holidays.Blood result question
I had a blood test on ______. I am checking whether it has been reviewed. I understand normal reviewed results may be filed without contact and hospital-requested tests may need hospital follow-up.Wrong-site check
My appointment says Cliff House Medical Practice. Please confirm whether I should attend Burton Road or Gresham Street, and whether the branch is open at my appointment time.Map: Cliff House Medical Practice Burton Road
This map is for the main Burton Road site. Use Gresham Street only if your appointment confirms the branch.
Official Action Links
Use these after reading the relevant route above. This guide explains the steps first; the official link is for action.
Related MedicalGroupUK Links
No extra internal links are added here unless the matching MedicalGroupUK pages are live and verified. This avoids sending users to draft, wrong, redirected or unavailable pages.
Cliff House Medical Practice Lincoln FAQs
Where is Cliff House Medical Practice?
The main surgery is at 82 Burton Road, Lincoln, LN1 3LJ.
Does Cliff House Medical Practice have a branch surgery?
Yes. Gresham Street Branch Surgery is listed at 24 Gresham Street, Lincoln, LN1 1QA.
What is the Cliff House Medical Practice phone number?
The official practice and CQC pages list 01522 872872.
What are Burton Road opening hours?
The official homepage lists Burton Road as Monday 8:00am-8:00pm, Tuesday to Friday 8:00am-6:30pm, and Saturday/Sunday closed.
What are Gresham Street branch hours?
The official homepage lists Monday 9:00am-12:00pm and 2:00pm-6:00pm, Tuesday 9:00am-1:00pm and 2:00pm-6:00pm, Wednesday 9:00am-1:00pm and 2:00pm-6:00pm, Thursday 9:00am-1:00pm only, and Friday to Sunday closed.
How do I request an appointment?
Use Anima for suitable help requests from 8am Monday to Friday except bank holidays. If you do not have internet access, phone the practice and reception can submit an Anima request for you.
What is Anima?
Anima is the online system Cliff House uses for asking the practice for help. Requests are triaged by the acute clinical team.
Can I use Anima for urgent medical problems?
No. The official appointment page says not to use Anima for urgent medical problems. Consider NHS 111 for urgent assessment or 999 for emergencies.
Who reviews Anima requests?
The appointment page says requests are triaged by the acute clinical team, including Dr Rehaan Ansari, Dr TiJesu Adeoye and Tony Madden, Acute Care Practitioner.
How do I order repeat prescriptions?
The official repeat prescription page says patients can order repeat prescriptions through SystmOnline where enabled.
How long do repeat prescriptions take?
The practice asks patients to allow 48 hours, excluding weekends and bank holidays, for repeat prescription processing.
Does Cliff House use EPS?
Yes. The repeat prescription page says almost all prescriptions are processed electronically through the Electronic Prescription Service.
How long do blood test results take?
The test-results page says to allow at least 3 days after your blood test appointment.
Will the practice call me if my blood results are normal?
The practice says once reviewed, normal results are filed and you will not be contacted. If a clinician thinks results need discussion, someone will contact you.
Can I see test results online?
Yes, where enabled. The practice encourages NHS App, Airmid App or SystmOnline access to view reviewed results and comments.
Who do I contact for hospital blood test results?
If a blood sample was taken for a hospital consultant, the practice says it does not routinely receive those results. Follow up with the hospital team directly.
How do I access my medical records?
The practice encourages medical records access through SystmOnline, NHS App or Airmid App. Verified email and mobile details help login setup.
Do I need a sick note for 7 days or less?
The services page says you only need a doctor’s note if you are unable to work and ill for longer than seven calendar days. For shorter sickness, your employer provides an SC2 self-certificate.
What clinics are listed by Cliff House?
The services page lists clinics including asthma, diabetes, smear testing, antenatal, sexual health, health visitor and smoking cessation clinics.
Which doctors are listed on the team page?
The official team page lists doctors including Dr Mark Protheroe, Dr TiJesu Adeoye, Dr Emilia Drughe, Dr Ruth Challenor and Dr Rehaan Ansari. Check the official team page for current details.
What is Cliff House Medical Practice’s CQC rating?
CQC lists Cliff House Medical Practice as Overall: Good, with Safe, Effective, Caring, Responsive and Well-led all rated Good.
What should I do when the surgery is closed?
The official homepage says to call 111 for advice and urgent medical attention outside normal surgery hours. Call 999 for life-threatening emergencies.
Is this the official Cliff House Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official practice website, NHS profile and CQC profile for live forms, current opening details and official rules.