Bermondsey Spa Route Desk
If you searched for Bermondsey Spa Medical Practice London, the important part is knowing which route to use: online form, NHS App, phone support, repeat prescription, fit note, home visit, test result, referral, BSL support, complaint, NHS 111 or 999.
This guide brings the official practice details into a practical patient dashboard, so users understand what to prepare before clicking an official action link.
What Do You Need from Bermondsey Spa Medical Practice Today?
Start here. Each card gives the correct route first, then the official action button.
GP or nurse appointment
Use the official online form or NHS App. Phone the practice if you need support using the form.
Repeat prescription
Use local pharmacy, official online form, NHS website or NHS App. The practice does not take repeat prescription requests by phone or email.
Fit note / sick note
Use Accurx non-urgent request, phone or reception for sickness over 7 days. Do not use urgent appointments only for fit notes.
Home visit
Call before 10am if you think you need an urgent same-day home visit. Home visits are considered for medical reasons only.
Online access / records
Use NHS App or NHS website. Historical access may need an online services application and identity proof.
Closed, urgent or emergency
Use NHS 111 when closed and urgent but not life-threatening. Use 999 for life-threatening symptoms.
Bermondsey Spa Medical Practice Phone, Address and Hours
Use these official details before travelling or contacting the practice. Email is not the correct route for patient queries.
Appointments: What Changed and What to Do
The official appointment page says that from 29 September 2025, Care Navigators are no longer booking appointments over the phone. Appointment, repeat medication, sick note and fit note requests should use the online form or NHS App. The practice says requests will be dealt with within 24 hours / one working day.
Start online when possible
Use the NHS App, NHS website or the official online form for routine appointment requests and admin requests.
Use phone for support
If the online route is difficult, call the practice on 020 3474 6000 for support.
Choose the right professional
The practice explains that a pharmacist, physiotherapist, optician, dentist or another healthcare professional may be more suitable than a GP for some problems.
Book one patient per appointment
The practice asks patients to make one appointment for each family member who needs to be seen.
Know the GP appointment length
The official appointment page states GP appointments are 10 minutes long.
Online Form, NHS App and GP Record Access
The online-services page is one of the most useful pages for patients. It explains medical requests, admin requests, identity checks, record access, proxy access and expected replies.
Use NHS App / NHS website
You can contact the surgery about non-urgent symptoms using the NHS App, NHS website or the official online form.
Expected reply
The official online-services page says the surgery reviews requests and responds within 2 working days, often sooner.
Identity verification
Before access to medical records and online services is granted, patients need to prove identity to practice staff.
Two documents route
Most patients can prove identity with two forms of documentation, and one should contain a photo.
Proxy access
The online-services page links to information about accessing someone else’s health information and proxy access.
Password safety
The practice says no one should force you to share your username, password or GP records; you have the right to say no.
Repeat Prescriptions: What Works and What Does Not
The practice says it is important to allow 2 working days to request your prescription and collect your medicine. To protect patient safety, repeat prescription requests are not taken by phone or email.
Use a local pharmacy
The prescription page says pharmacies can order repeat prescriptions, give minor-illness advice, dispose of unwanted medicines and may provide delivery services.
Use the online form
Select “I have an admin request” when using the online form. The form is available Monday-Friday from 8am to 6:30pm.
Use NHS App / NHS account
NHS App or NHS website account shows repeat medicines and dosage, lets you request medication and choose a pharmacy.
Sick Notes / Fit Notes: 7-Day Rule
More than 4 days
The practice advises contacting the surgery if you are unwell for more than four days to assess fitness to work.
More than 7 days
If off sick for more than seven days, submit a non-urgent Accurx request, phone or visit the surgery.
Hospital admission
If you are off work due to a hospital admission, the hospital can issue a sick note for the hospital period.
Private certificates
If an employer needs extra information, a doctor’s letter may be needed and a charge may apply.
Home Visits: Who They Are For
Home visits are normally only required for elderly or housebound patients after discussion with the duty doctor. The practice says there is no automatic right to a home visit and requests are medically assessed.
| Appropriate according to practice page | Not appropriate according to practice page | Patient action |
|---|---|---|
| Bedbound | No transport or money | Call before 10am if urgent same-day visit may be needed. |
| Terminally ill | Children, young people or anyone mobile | Use the surgery appointment route when mobile. |
| Would come to serious harm if moved | Social reasons or convenience | Give a current landline/mobile number for doctor or nurse callback. |
Medical Records, Historical Access and Proxy Access
The practice says you can view prospective GP record information through the NHS App. To view historical information, you need to complete an online services application form. Hospital, dental or other NHS records should be requested from the service that treated you.
Prospective record
Use NHS App to view GP health record information from the date access starts.
Historical information
Complete the online services application route if you need historical information.
Someone else’s record
Use proxy access information when a parent, carer or trusted person needs access.
Hospital Appointments and MyChart
The online-services page says hospital appointments are not managed by the GP practice. You should book, cancel or change a hospital appointment by contacting the hospital directly by phone or through the hospital website.
Hospital appointment
Contact the hospital directly. Do not use GP appointment forms to manage hospital appointment dates.
Guy’s and St Thomas’
The practice page says patients under Guy’s and St Thomas’ NHS Foundation Trust can use MyChart where applicable.
Referral follow-up
Use NHS App/admin request or the practice referral follow-up route when the query is about an existing GP referral.
Register with Bermondsey Spa Medical Practice
The registration page says to check the catchment area first. The practice uses the NHS “Register with a GP surgery” service and also offers paper forms.
Check catchment
The practice can only register patients who currently live within its catchment area.
Online registration
The NHS online registration service emails the registration form to the practice.
Paper route
Paper forms are still available if needed; you can download/print or collect from reception.
No ID barrier
The online registration page says you do not need proof of address, immigration status, ID or NHS number to use that NHS online service.
Avoid peak registration times
The practice says it does not register new patients between 8:00am-10:00am, 2:30pm-3:00pm or after 5:00pm.
Medication proof
Provide official proof of repeat medications, such as a reorder slip from your previous practice.
Clinics and Practice Services
The official clinic and services pages list several preventative, long-term condition and support services. Use the right service page or online form rather than sending a vague request.
Long-term conditions
Clinics listed include diabetes, stroke, heart, asthma, COPD, blood pressure and epilepsy.
Family planning and sexual health
The practice lists family planning, sexual health and cervical screening.
Vaccinations
The services page lists vaccinations, Hepatitis B immunisation and NHS screening.
Blood samples
The clinics page lists taking blood samples as part of practice clinic work.
Interpreting service
The services page lists interpreting support, and the contact page lists BSL video-interpreter access.
Social prescribing
The services page lists social prescribing and advocacy service support.
Doctors, Nurses and Practice Team
The official team pages publish named doctors, nurses, allied health professionals and practice staff. Staff information can change, so use the live official team page for the final check.
Doctors listed
Dr Ranjan Das, Dr Bilal Tariq Bhatti, Dr Rohini Rao, Dr Noor Ahmad and Dr Nawal Sonde are listed on the official doctors page.
Advanced Nurse Practitioners
Mrs Florence Ohre-Emuobosa and Mr William Nti-Nimako are listed under Advanced Nurse Practitioners.
Nursing team
Practice nurses listed include Mrs Grace Sarfo and Ms Misodzi Rukanda. The nursing team runs nurse-led clinics and general nursing services.
Healthcare assistants
Mrs Gillian Sexby is listed as Healthcare Assistant and Mrs Yanet Fabian as Phlebotomist.
Allied health
The allied health page lists pharmacist Mohammed Harb, physician associates Mrs Zaynab Sharif and Mr Nathaniel Remy, and nursing associate Imurana Alhassan.
Practice manager
Mr Chambis Georgiou is listed as Practice Manager. The practice team page also lists assistant practice manager, operations manager, reception and admin team roles.
BSL, Interpreter and Access Support
BSL video interpreter
British Sign Language users can contact the practice via BSL video interpreter Monday-Friday, 9am-4:30pm.
Language Line
The appointment page says the practice can call telephone interpreters or book interpreters to attend an appointment.
Teaching practice
The practice is a teaching practice. If you do not want a medical student present, tell reception before seeing the doctor.
Protected Learning Time and Closed-Hours Route
The official contact page says the surgery will be closed every third Thursday of each month from 12:30pm to 4:30pm for Staff Protected Learning Time, and phone lines will be switched off during that period.
Complaints, Concerns and Feedback
The complaints page explains two routes: complain to the healthcare provider or complain to the commissioner of the service. Most concerns are best started through the practice manager or staff member first.
Time limit
Complain within 12 months of the event or when you first became aware of the issue, unless special circumstances apply.
Acknowledgement
The practice says it will acknowledge a letter or complaints form within 3 working days.
Usual handling aim
The practice says it will deal with the matter as promptly as possible, usually within 20 working days depending on the complaint.
Confidentiality
Complaints are treated in strict confidence, and complaint records are kept separate from patient medical records.
Interpreter support
The practice can arrange a meeting with the Practice Manager and an interpreter for a patient whose first language is not English.
POhWER support
The complaints page lists POhWER advocacy support on 0300 456 2370.
Bermondsey Spa Route Planner
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Select your task above.
Copy-and-Use Scripts
Appointment / online form
I am registered at Bermondsey Spa Medical Practice. My main problem is ______. It started ______. I am worried because ______. I take ______. I need / do not need an interpreter. My preferred response is phone / NHS App message / email.Repeat prescription request
Medicine name: ______. Dosage: ______. I have ______ days left. My nominated pharmacy is ______. I understand the practice does not take repeat prescription requests by phone or email.Fit note request
I have been off sick since ______. I need a fit note from ______ to ______. My employer has asked for evidence. I was / was not admitted to hospital.Complaint summary
I want to raise a concern/complaint about ______ on ______. I would like the practice to investigate ______. My preferred contact details are ______.Map: Bermondsey Spa Medical Practice London
Use this map for 50 Old Jamaica Road, London, SE16 4BN. Check official appointment instructions before travelling.
Official Action Links
Use these links after reading the relevant section above. This guide explains the route first; the link is for action.
Related MedicalGroupUK Guides
These internal links help users compare London NHS GP appointment and online-service routes.
Bermondsey Spa Medical Practice London FAQs
What is Bermondsey Spa Medical Practice?
Bermondsey Spa Medical Practice is an NHS GP surgery in Bermondsey, London, providing primary care services to patients within its practice boundary.
What is the Bermondsey Spa Medical Practice address?
The official practice website lists 50 Old Jamaica Road, London, SE16 4BN.
What is the Bermondsey Spa Medical Practice phone number?
The official phone number is 020 3474 6000.
What are Bermondsey Spa Medical Practice opening hours?
The practice lists Monday to Friday 8:00am to 6:30pm, with Saturday and Sunday closed.
Can I email Bermondsey Spa Medical Practice with a patient query?
No. The official contact page says that from 16 June 2025 the practice no longer accepts patient-query emails. Use the official online form, NHS App, phone or reception route.
How do I book an appointment?
The appointment page says to use the online form or NHS App for appointment requests. If you need support, call the practice on 020 3474 6000.
How quickly are online requests handled?
The appointment page says requests will be dealt with within 24 hours / one working day. The online-services page says the surgery responds within 2 working days, often sooner, for online-service requests.
Can Care Navigators book appointments by phone?
The appointment page says that from 29 September 2025 Care Navigators are no longer booking appointments over the phone. Patients should use the online form or NHS App, with phone support if needed.
How long is a GP appointment?
The appointment page states that GP appointments are 10 minutes long.
Can I choose a doctor?
The appointment page says patients are registered with the practice, not an individual GP, and can make an appointment with any doctor. Preference for a specific doctor may mean a longer wait.
How do I order repeat prescriptions?
Use a local pharmacy, the official online form, NHS website or NHS App. The practice does not take repeat prescription requests by phone or email.
How long should I allow for repeat prescriptions?
The prescription page says to allow 2 working days to request your prescription and collect your medicine.
What is Electronic Repeat Dispensing?
Electronic Repeat Dispensing may let your GP send a series of regular repeat prescriptions electronically to your chosen pharmacy so you do not need to request them each time.
How do I request a fit note?
If off sick for more than 7 days, submit a non-urgent Accurx request, phone the surgery or visit during surgery hours. Urgent appointments should not be used only for fit notes.
Can a fit note be backdated?
The official sick/fit note page says a sick or fit note can be backdated and should be discussed with the GP.
How do home visits work?
If you think you need an urgent same-day home visit, call before 10am. Home visits are normally for elderly or housebound patients and are medically assessed.
Who should not request a home visit?
The home-visit page says home visits are not appropriate for transport problems, social reasons, convenience, or for children, young people and anyone who is mobile.
Does Bermondsey Spa Medical Practice offer BSL support?
Yes. The contact page says British Sign Language users can contact the practice via BSL video interpreter Monday-Friday from 9am to 4:30pm.
Can the practice arrange an interpreter?
Yes. The appointment page says the practice can call telephone interpreters or book interpreters to attend an appointment.
How do I access my medical record?
You can view prospective GP record information using the NHS App. Historical access may require an online services application form.
What documents are needed for online services identity verification?
The online-services page says most patients can prove identity with two documents, one containing a photo, such as a passport, photo driving licence or recent bank statement.
Can I access someone else’s medical record?
The online-services page links to proxy access and accessing someone else’s information. Use the official proxy access guidance for this route.
Does the practice manage hospital appointments?
No. The online-services page says hospital appointments are not managed by the GP practice. Contact the hospital directly by phone or through its website.
Can Guy’s and St Thomas’ patients use MyChart?
The online-services page says that if you are having care at Guy’s and St Thomas’ NHS Foundation Trust, you can use MyChart where applicable.
How do I register with Bermondsey Spa Medical Practice?
Check the practice catchment area first, then use the NHS online registration service, download a paper form, or collect a paper form at reception.
Do I need ID, proof of address or immigration status to register online?
The official registration page says the NHS online registration service does not require proof of address, immigration status, ID or NHS number.
When should new patients avoid registering at reception?
The registration page says the practice does not register new patients during peak times: 8:00am-10:00am, 2:30pm-3:00pm, or after 5:00pm.
Who are the doctors at Bermondsey Spa Medical Practice?
The official doctors page lists Dr Ranjan Das, Dr Bilal Tariq Bhatti, Dr Rohini Rao, Dr Noor Ahmad and Dr Nawal Sonde.
What clinics are listed by the practice?
The clinic page lists diabetes, stroke, heart, asthma, COPD, blood pressure, epilepsy, family planning, sexual health, cervical screening, vaccinations, lifestyle advice and taking blood samples.
What is the CQC rating?
The current CQC profile for Dr B Bhatti & Dr R Das, also known as Bermondsey Spa Medical Practice, shows an overall rating of Good.
How do I complain?
You can raise concerns with staff, contact the Practice Manager or use the complaints form. The practice says complaints should usually be made within 12 months and are acknowledged within 3 working days.
Is this the official Bermondsey Spa Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official Bermondsey Spa Medical Practice website, NHS and CQC links for live forms, hours and service rules.