York Medical Practice Triage Compass
If you searched for York Medical Practice, the first thing to know is that this guide is about The York Medical Practice in Twickenham, not York Medical Group in the city of York.
Use this page to choose the right route: Total Triage, NHS App, Patient Triage, prescriptions, test results, registration, home visits, fees, staff, complaints, NHS 111 or 999.
What Do You Need from York Medical Practice Today?
Start with your task. This prevents the common mistake of calling for a prescription, using an admin route for symptoms, or waiting for a GP when pharmacy, dentist, NHS 111 or 999 is safer.
GP appointment or symptoms
From 27 April 2026, the practice says you need to complete a triage form before a GP appointment can be booked.
Repeat prescription
Use the NHS App first where possible. Other written routes include Patient Access, Contact Us, pharmacist route, post or bringing the request to the practice.
Test results
Blood and urine results are listed as available in five working days and show in the NHS App once available.
Register as patient
The practice welcomes new patients and says online registration is available. Processing is listed as 3 working days after forms are received.
NHS App / online access
The NHS App page says it supports booking/cancelling appointments, viewing GP medical records, ordering repeat prescriptions and more.
Urgent or emergency
Use NHS 111 when urgent and unsure. Use 999 for life-threatening symptoms. Do not wait for routine triage in an emergency.
Important: This Is York Medical Practice in Twickenham
The name can confuse searchers because “York Medical Practice” sounds like a York city GP. This article is about The York Medical Practice at St John’s Health Centre, Oak Lane, Twickenham.
This article covers
The York Medical Practice, St John’s Health Centre, Oak Lane, Twickenham, Middlesex, TW1 3PA.
Do not confuse with
York Medical Group in York, North Yorkshire, or York Street Medical Practice in Cambridge.
Best check
Before travelling, match your appointment confirmation with Oak Lane, Twickenham, TW1 3PA.
York Medical Practice Phone, Address and Opening Hours
Total Triage: The Appointment Rule from 27 April 2026
The practice says it is moving to Total Triage to make access fairer, safer and more efficient. The key change is simple: give details first, then a doctor reviews the request and decides the safest next step.
Submit your medical concern
Use the website, NHS App, phone or front desk support. Online is recommended when possible.
A doctor reviews the information
The Total Triage notice says a doctor reviews the information on the same day to decide the safest next step.
You may not always need an appointment
The practice may send advice, issue a prescription, direct you to pharmacy/self-care, book with a GP/nurse/pharmacist, or direct you to emergency care where needed.
Offline users can still get help
If you cannot get online, the practice says this can also be done over the phone or at the front desk with reception-team help.
Appointment Details Users Usually Miss
Standard GP appointment length
Doctor appointments are spaced at 10-minute intervals unless a longer appointment has been requested by the clinician.
Late arrival rule
Patients arriving more than 10 minutes late may be asked to rebook so clinics can run to time.
Advanced booking
Standard advanced bookable appointments can be booked with a clinician of your choice up to 6 weeks in advance for most medical matters.
Urgent triage doctor
The appointments page says a triage doctor is available every day from 08:00am to 18:00pm for urgent needs that cannot wait for routine care.
Telephone or face-to-face
When booking, you may be asked whether you would like a telephone or face-to-face appointment. Clinician call times cannot be guaranteed.
Evening and weekend access
Registered patients can book some weekday evening or weekend GP/nurse appointments. Weekend appointments can only be made via reception or out-of-hours team.
Who Do I See? Practical Route Guide
The official “Who do I see?” page is long. This short version turns common items into quick routes.
Community pharmacy first
- Athlete’s foot.
- Cold sores.
- Common colds.
- Hay fever.
- Stings and minor skin issues where appropriate.
GP route
- Abdominal pain.
- Anxiety or depression.
- Dementia screening.
- Headaches.
- Moles or ongoing medical concerns.
Nurse / HCA route
- Blood tests requested by a clinician.
- Blood pressure monitoring.
- Dressings.
- Flu vaccine.
- B12 injection.
Dentist route
The official page says doctors do not see dental problems. Book with a dentist or use NHS 111 for emergency dental advice.
Optician / eye route
Sore eyes may need an optician, pharmacy or GP depending on severity. Severe eye injury should use urgent care/A&E.
Self-care / 111 route
For general advice, the official page points users toward NHS information, 111 and community pharmacy for non-urgent issues.
Repeat Prescriptions: Routes, Timing and Rules
The prescription page recommends the NHS App because it sends your request directly to your doctor to approve.
NHS App route
Recommended for repeat prescriptions. The NHS App can also help with triage, records and other NHS services.
Written request routes
If you cannot use NHS App, use Patient Access, Contact Us screen, pharmacist route, or bring/post your request to the practice.
Emergency supply
If the practice is closed and you have completely run out of usual repeat medication, the practice points to NHS 111 emergency prescription help.
Processing time
Please allow 3 working days for a prescription request.
No verbal requests
The practice says it cannot process requests made verbally and asks that requests are put in writing.
Medication review
Patients on repeat medication will be asked to book a medication review at least once a year and will be notified by text when due.
Tests and Results: Do Not Assume “No News Is Good News”
Blood / urine timing
Blood or urine test results are listed as available in five working days.
NHS App
Results will show in the NHS App once available.
Phone after 10:30
If phoning the practice for results, the official page says call from 10:30 onwards.
Confidentiality
Results are only given to the person they relate to, unless prior permission exists or the patient cannot understand them.
NHS App: What York Medical Practice Says It Can Help With
The practice’s NHS App page describes the app as a digital NHS England tool giving patients more control over health and care.
Appointments
The NHS App page says it can support booking and cancelling appointments.
Prescriptions
Use it to order repeat prescriptions where available.
GP records
The page says it can support viewing GP medical records.
Anytime access
The practice describes the app as providing 24/7 access to various NHS services.
Register with The York Medical Practice
The official new-patient page says The York Medical Practice welcomes new patients and provides a New Patient Registration link.
Use online registration or ask reception
Register online, or visit the practice and ask reception if you prefer paper/in-person registration forms.
Allow 3 working days
Once forms are received, the practice asks for 3 working days to process details.
Registering children
The practice says it is unable to register children without a parent or guardian being registered at the practice.
Out-of-area warning
The practice participates in the Choice of GP Practice scheme and may accept out-of-area patients, but this may affect referrals and home visits are not offered if you live outside the catchment area.
Temporary patient rule
Temporary registration can last up to three months if you are ill away from home or not registered with a doctor. You cannot register temporarily in an area where you are already registered.
Doctors, Nurses and Practice Team
The official staff page lists doctors, nursing team, administration and multi-disciplinary team members. Staff details can change, so verify on the official staff page before relying on a name.
GP partners listed
Dr Christopher Watts, Dr Amy Boughton, Dr Catriona Humphries, Dr Christopher Lambert and Dr Sindhu Pathmabaskaran are listed as General Practitioner/Partner roles.
General practitioners listed
Dr Victoria White, Dr Sarah Britton, Dr Yevette McGovern, Dr Jordan Shoesmith, Dr Laura Bason and Dr James Carvell are listed as General Practitioners.
GP registrars listed
Dr Isabel White, Dr Charlotte Mark-Wagstaff, Dr Stephanie Zoutewelle, Dr Bhirom Subramaniam and Dr Nantheesh Puvaneswara are listed as GP Registrars.
Physician assistant
Anusha Ravi is listed as Physician Assistant, working as a clinician with GP support and supervision.
Nursing team
Mrs Sheila Breen, Mrs Helen Deade, Mrs Amandeep Dahele, Kadian Thomas, Ms Lisa Steel and Elena Jalba are listed in nursing/phlebotomy roles.
Multi-disciplinary support
The staff page lists social prescriber link workers, a clinical pharmacist and a pharmacy technician as part of the wider team.
Open staff pageHome Visits: When to Call
The practice encourages patients to come to the surgery where equipment and facilities are available, but home visits can be requested where genuinely needed.
Call before 10:30
If you need a home visit, call reception on 0208 744 0220 before 10:30.
Who may request
You may only request a home visit if you are housebound or too ill to visit the practice.
GP decides urgency
Your GP will decide whether your medical condition requires a home visit and how urgently it is needed.
Non-NHS Services and Example Fees
Some forms, reports and certificates are not covered by the NHS contract and can attract charges. Always ask reception before requesting paid paperwork because fees and appointment availability can change.
Private sick note
The official fee page lists private sick note: £40.00.
Fitness to travel/fly/exercise
The official fee page lists fitness to exercise, fly or travel: £60.00.
DVLA / taxi medical
The official fee page lists DVLA medical examination for HGV, LGV or taxi: £150.00.
GP report
The official fee page lists GP report: £200.00.
Payment accepted
The page says credit cards except American Express and Diners Club, debit cards and cash are accepted.
Payment not accepted
The page says cheques or foreign currency are not accepted.
Policies, Complaints, Chaperones and Records
Named GP
The practice policies page says each patient has a named GP, but as a group practice you can see whoever you like.
Access to records
Patients may request to see their medical records through the practice manager, and no information is released without consent unless legally required.
Complaints
If you have a complaint, the policy asks you to contact the practice manager. Written information is available from reception and online policy/form links are provided.
Chaperone
If you would like a chaperone, tell reception ideally when booking so suitable arrangements can be made.
Telephone recording
The official news page says the practice records calls to identify staff training needs, review interactions and support safe service improvement.
Zero tolerance
The policies page says the NHS operates a zero tolerance policy for violence and abuse, and the practice may remove violent patients from the list.
CQC and NHS Profile Checks
Use official regulator/NHS profiles as secondary verification, not as a replacement for the live practice website.
Overall rating
CQC lists The York Medical Practice with overall rating: Good.
Latest CQC review note
CQC says it reviewed available information on 6 July 2023 and did not find evidence needing reassessment at that stage.
NHS profile
The NHS profile lists York Medical Practice at St Johns Health Centre, Oak Lane, Twickenham, Middlesex, TW1 3PA.
York Medical Practice Route Planner
Choose your task and get a practical next step. This browser-only tool does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Total Triage request
I am registered with The York Medical Practice. My main problem is ______. It started ______. It is getting better/worse. I take ______. I am worried because ______. I can take a call at ______.Prescription request
Medicine name: ______. Dose: ______. I have ______ days left. My pharmacy is ______. This is a repeat medication I have previously been prescribed.Test result query
I had a blood/urine test on ______ requested by ______. I am checking whether the result is available and whether there is any message from the clinician.Home visit call
I am requesting a home visit because the patient is housebound/too ill to attend. Symptoms are ______. Best phone number today is ______.Map: The York Medical Practice, Twickenham
Use this map for St John’s Health Centre, Oak Lane, Twickenham, TW1 3PA. Check your appointment confirmation before travelling.
Official Action Links
Use these after reading the relevant section above. This page explains the practical detail first; the official link is for action.
York Medical Practice FAQs
Which York Medical Practice is this article about?
This article is about The York Medical Practice at St John’s Health Centre, Oak Lane, Twickenham, Middlesex, TW1 3PA.
Is York Medical Practice in York city?
No. This article covers the Twickenham practice. Do not confuse it with York Medical Group in York or York Street Medical Practice in Cambridge.
What is the York Medical Practice phone number?
The official practice phone number is 020 8744 0220.
What is the York Medical Practice address?
The address is St John’s Health Centre, Oak Lane, Twickenham, Middlesex, TW1 3PA.
What are York Medical Practice opening hours?
The official site lists Monday 8:00am-6:30pm, Tuesday 8:00am-8:00pm, Wednesday 8:00am-6:30pm, Thursday 8:00am-6:30pm, Friday 8:00am-6:30pm, Saturday closed and Sunday closed.
How do I request a GP appointment?
From 27 April 2026, the practice says patients need to complete the triage form before a GP appointment can be booked. Use the website, NHS App, phone or front desk support if you cannot get online.
What is Total Triage at York Medical Practice?
Total Triage means patients provide details about their medical concern first, then a doctor reviews the information and decides the safest next step.
Can reception help if I cannot use the online triage form?
Yes. The Total Triage notice says if you cannot get online, this can be done over the phone or at the front desk with help from the reception team.
How long are GP appointments?
The appointment page says doctor appointments are spaced at 10-minute intervals unless a longer appointment has been requested by the clinician.
What happens if I am late?
Patients arriving more than 10 minutes late may be asked to rebook.
Can I choose a clinician?
The appointment page says standard advanced appointments can be booked with a clinician of your choice up to 6 weeks in advance for most medical matters.
Does York Medical Practice offer evening or weekend appointments?
The appointments page says registered patients can book some weekday evening or weekend GP/nurse appointments, and weekend appointments can only be made via reception or the out-of-hours team.
How do I request a home visit?
Call reception on 0208 744 0220 before 10:30. Home visits are for patients who are housebound or too ill to visit the practice, and the GP decides if a visit is needed.
How do I order repeat prescriptions?
The practice recommends the NHS App. If you cannot use it, use Patient Access, the Contact Us screen, your pharmacist, post or bring the written request to the practice.
How long do prescriptions take?
The prescription page asks patients to allow 3 working days for a prescription request.
Can I request a new medicine as a repeat prescription?
No. The practice says you cannot request something you have not previously been prescribed; for new requests, you need an appointment with a doctor.
Can I request prescriptions verbally?
No. The practice says it cannot process requests made verbally and asks that requests are put in writing.
What if I run out of medication when the practice is closed?
The practice points patients to NHS 111 emergency prescription help for a limited emergency supply if they have completely run out of usual repeat medication.
When are blood or urine results available?
The test-results page says blood or urine test results are available in five working days and show on the NHS App once available.
When should I phone for results?
The test-results page says to ring 020 8744 0220 from 10:30 onwards.
Can someone else receive my test results?
The practice only gives results to the person they relate to unless the patient has given prior permission or is not capable of understanding them.
Does the NHS App work with York Medical Practice?
The practice’s NHS App page says the app supports booking and cancelling appointments, viewing GP medical records and ordering repeat prescriptions.
How do I register as a new patient?
Use the New Patient Registration link or visit reception for forms. After forms are received, the practice asks for 3 working days to process details.
Can children register alone?
No. The new-patient page says the practice is unable to register children without a parent or guardian being registered at the practice.
Does the practice accept out-of-area patients?
The new-patient page says the practice participates in the Choice of GP Practice scheme and can accept patients outside the catchment area, but this may affect some referrals and home visits cannot be offered.
What is the CQC rating?
CQC lists The York Medical Practice with overall rating Good.
Who are the GP partners listed on the official staff page?
The staff page lists Dr Christopher Watts, Dr Amy Boughton, Dr Catriona Humphries, Dr Christopher Lambert and Dr Sindhu Pathmabaskaran as GP partner roles.
Does the practice provide chaperones?
Yes. The appointments page says you should tell reception ideally when booking if you would like a chaperone.
Are private forms and reports chargeable?
Yes. The non-NHS services page says some services are not covered by the NHS contract and attract charges.
Does the practice sign passport forms?
Information not publicly verified on the official non-NHS services page used for this article. Ask reception before bringing any form.
Is this the official York Medical Practice website?
No. This is an independent MedicalGroupUK.org guide. Use the official practice website for live forms, current notices and service rules.